Refund request – accidental annual plan purchase

Question

Hello Figma Support,I am writing to request a refund for an annual subscription that I purchased by mistake.On 23/10/2026, I was charged [USD 192] for the Professional annual plan. I intended to subscribe to the monthly plan, and I selected the annual option accidentally. As soon as I realized the mistake, I cancelled the subscription.I have not used any paid features since the purchase. Because this was an unintentional purchase and I acted right away, I would kindly ask you to review my case as an exception and issue a full refund. If possible, I would also appreciate help switching my team back to the free Starter plan [or to the monthly plan].Account details:- Account email: [email redacted by forum moderator to remove PII]- Team name: Nicolas Barbeito- Invoice / receipt number: in_1UTjRZIvcqWR3dFDN32UH1vQ- Date of charge: Oct 23, 2026Thank you very much for your time and understanding. I look forward to your reply.Best regards,Nicolás Barbeito

Gayani_S · Accepted Answer

Hey ​@Nicolas Barbeito, thanks for reaching out!I can see you’ve already contacted our customer support team (ticket #2218600). They’ve followed up on your request and resolved this for you.Could you take a look and let me know if everything looks right on your end?If something doesn’t look right, or you have any other questions, please follow up onthe ticket.In the meantime, our Upgrade or downgrade your plan article covers how plan changes work, including what happens to your team’s plan and access at the end of a billing period.

Alexander Chavez · Answer

I’m writing to request a refund for an annual Professional plan subscription that I purchased by mistake.

On October 27, 2026, I was charged $204.67 USD for the Professional annual plan. I intended to select the monthly plan but accidentally chose the annual option at checkout. As soon as I noticed the error, I canceled the subscription.

I have not used any paid features since the purchase. Since this was an unintentional charge and I took action immediately upon noticing it, I’d kindly ask you to review this as an exception and issue a full refund.

If possible, I’d also appreciate help switching my account back to the monthly Professional plan - Pro.

Account details:

Account email: [email redacted by forum moderator to remove PII]
Invoice / receipt number: 3WEUTLEZ-0001
Date of charge: October 27, 2026

Thank you for your time and understanding — I look forward to your reply.

Best regards,
Alexander Chavez

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