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g0ne
g0ne
New Member
Nov 6, 2026 4:40 PM UTC
Solved

Unable to Submit a Billing Support Request

Hello,

[redacted by forum moderator to remove PII]

I'm having an issue with my Figma billing and have been trying to contact the support team through the chat.

However, the chatbot keeps asking me to fill out a support form that doesn't appear on my screen.

I've tried using different devices and browsers, refreshing the page, and even using private browsing mode, but the form still doesn't show up.

I'm not sure how to proceed or contact the billing support team.

Could someone please help me fin

d an alternative way to submit my inquiry?

Thank you for your help!

Donkt
DonktSolution
Figmate
Nov 7, 2026 8:03 AM UTC

Hi ​@g0ne, thanks for posting!

 

I’m sorry you were having issues contacting support! I’ve created a support ticket for you (ID #2249100). You can reply to it to add any more details you think will be helpful for our support team. A member of the team will be in touch with you in the near future.

 

In the meantime, you can use this guide here to help you manage your seats.

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1 reply

Donkt
Figmate
DonktSolution
Figmate
Nov 7, 2026 8:03 AM UTC

Hi ​@g0ne, thanks for posting!

 

I’m sorry you were having issues contacting support! I’ve created a support ticket for you (ID #2249100). You can reply to it to add any more details you think will be helpful for our support team. A member of the team will be in touch with you in the near future.

 

In the meantime, you can use this guide here to help you manage your seats.

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