Urgent: No reply to downgrade request on ticket #2240965

Hi there,

I submitted a ticket requesting a downgrade from Organization to Professional before our upcoming renewal, but haven’t gotten a response yet. Since this is the only way to downgrade, I’d like to get some help on this before our charge goes through. We may need to do some file re-organization as well considering the differences in the plans - so any guidance on what to update in our account, as well as help processing this request would be much appreciated.

Thanks!