Remove unwanted licenses before renewal

Question

I’m an admin on a Professional plan with an annual renewal on November 8th. I’ve removed two users, but I can’t reduce the number of seat licenses. The system only lets me reassign them, not remove them before renewal.

Could a specialist review my account and help remove those two seats before my renewal date?

Thanks,
Matt

Tom Reem · Accepted Answer

👋🏻 Hey ​@Matt Atherton,welcome to Figma Forum!This may explain what you’re seeing— removing users makes their paid seats available to reassign for the remainder of your billing term. Reducing the number of seats for your next annual term is a separate step.On an annual Professional plan, the renewal controls are available during the 30 days before renewal. Since your renewal is November 8, try opening your team’s Admin→Billing page and looking for the renewal banner. Select Review seats to adjust the unused seats included in your next term. More details here:Manage billing on the Professional plan→Adjust number of seats at renewal.I’ve also opened case: 2235633,on your behalf with Customer Support so they can review your account and help with the seat adjustment. Please reply to that email with the requested details, including a screenshot if the renewal controls are missing or won’t let you reduce the count.

Matt Atherton · Answer

Thanks, Tom!That’s really unclear, because even though I was able to reduce the seats in the renewal popup window, the Billing page still shows the 2 available seats for me to assign. I guess it’s because I still have a week, where I could, contractually, use those 2 seats, right?Thanks again!Matt

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