$47.20 Charged Twice After Cancellation – Refund Pending

Hi Figma Support Team,

I’m writing to follow up regarding my billing issue, as I have not yet received a response to my previous email.

I would like to explain the situation in detail so that the issue can be properly investigated.

I had a Figma subscription that I decided not to continue, so I requested the cancellation of my subscription and a refund. Your support team confirmed that my subscription had been cancelled and that a $23.60 refund had been issued to my original payment method. I was also informed that the refund would be reflected in my account within 5–10 business days.

However, I am now facing an additional and serious billing issue.

Even after my subscription was cancelled, $23.60 was deducted from my account twice on the same day:

• First deduction: $23.60 at approximately 3:33 AM
• Second deduction: $23.60 at approximately 6:49 PM
• Total amount deducted: $47.20

These are two separate charges of $23.60 each. I have attached screenshots of both transactions to this email for your reference and verification.

The situation is particularly concerning because the subscription had already been cancelled, and I had already contacted Figma Support regarding the refund. Despite this, another $23.60 charge appears to have been processed later on the same day.

At this point, I have not received the $23.60 refund that was previously confirmed, and I also need clarification regarding the additional $23.60 charge.

Could you please investigate my account and payment history and confirm:

1. Why was $23.60 charged twice on the same day after my subscription was cancelled?
2. What is the status of the $23.60 refund that your team previously confirmed?
3. Will the second $23.60 charge also be refunded?
4. What is the total amount that will be refunded to my original payment method?
5. When can I expect the refund(s) to be credited to my account?
6. Can you please confirm that my subscription is fully cancelled and that no further charges will be made?

I understand that refunds can take some time to appear depending on the payment provider, but I would appreciate confirmation that both charges have been identified and that the appropriate refunds have been initiated.

I have attached the relevant screenshots showing both $23.60 deductions for your reference.

Please treat this as a billing dispute/duplicate-charge issue and provide me with a clear update and resolution.

Thank you for your assistance. I look forward to hearing from you soon.