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I don't know why but Figma Make just isn't working for me. Whenever i put in a prompt it just says "Something went wrong." I tried using different devices, different accounts, even different networks yet i still haven't found any clue to what might be the issue.

Hello Figma Support Team,I hope you are doing well.I am writing regarding my plan access. I am currently a student on Rocketseat online learning platform, which is an eligible educational institution. On December 5th, Rocketseat submitted a request for my Figma Student/PRO Plan activation. However, until now, my account status has not changed, and I still do not have access to the student benefits.I would like to kindly ask if you could check the status of this request or let me know if any additional information is needed from my side. My user name is @angelicaal.Thank you very much for your time and support.__Angelica

I changed my email from personal to work when I worked for the company. I want to change my email back from work to personal. It does not work because it has already been used. How do I switch back to the same personal email?

Hello Figma, I have been paying for a personal account while also having a personal account for years and wanted to delete the personal account as I simply can’t afford it. I was exporting files while I noticed that I had several seats under the same name. I accidentally deleted the whole of the account when I was only trying to delete one seat. I had originally created a single file which hosted a lot of previous design work I had accumulated over the years. I am hoping that, given it was done today, there is still a way to retrieve this file somehow. I would be very appreciative if I could get assistance with this as soon as possible.Thank you,Heike

Hello, I am reporting a critical issue where a specific personal file has completely disappeared from my account.1. File Name: 시어스랩 2. Last Accessed: I don't remember the exact date as it was some time ago.3. The Situation: This was a personal project file (Private), NOT a team project. I have NEVER deleted this file. It has disappeared spontaneously from my file list. I have already checked the 'Trash' and 'Deleted' folders, but the file is not there. I have checked all my folders, and searched by the file name, but there are no results. Other files that are even older than this one are still visible, but only this specific file, '시어스랩', is missing. Since this was my personal work and I never deleted it, I believe this is a system-side error. This file is extremely important to me. Please track this file in your server database and restore it to my account.Thank you.

After not resubscribing, My team is locked and the files in the projects are view only, even when I am the owner, this does not make scene, this technique is forcing me to resubscribe.How can I edit my files, after not resubscribing? 

Hi Figma team,I’m posting here because I believe there’s been a billing error on my account.I received a subscription renewal reminder on Dec 24 and cancelled my plan the same day (several days ago). My profile clearly shows that I’m on the Starter plan.However, a few minutes ago, I was charged $15 by Figma.I contacted Figma AI support, and it told me the charge is not refundable and advised me to post here instead. Since I cancelled before the renewal and my account is on Starter, this charge appears to be a mistake.Could someone from the Figma team please help look into this and reverse the charge?Thanks in advance.

My Copy properties shortcut is not working in desktop app and browser both. I tried possible solutions provided in various source but no luck!

Hello!Yesterday Figma (chrome browser) started to ask for connection to usefonts. But the blue button did not work and cancelbutton too.(unfortunately did not make a screenshot of message).  I have to reload page again and again but has the same error. Today I decided to try to clean cashe, but now I don't getfonts message, just empty page  and nothing loads. What should I do? 

Need way to use same component library across projects with different color schemesDescription:I’ve built a component library file in Figma that includes buttons, inputs, cards, labels, etc. This library will be used in multiple upcoming projects.The goal is simple:Use the same components from the shared library in all projects, but apply a different color scheme (branding) for each project — e.g., Project A → Red theme Project B → Green theme Project C → Blue theme ...and so on. I built the entire component library using variables (for colors) and published it. However, when I add the library to another project file, the variables are not accessible or tweakable there.Note: I’m not talking about variable modes, since I’ll have 10+ projects with completely different brand colors.What I need:A workflow that lets me: Use the same published components from the library in every project. Change their colors (branding) per project easily. Keep the link to the main library so future u

Hola, estoy intentando desbloquear mi estado de estudiante. Actualmente estudio en Platzi, una plataforma de cursos online con renombe. Anteriormente ya he tenido el plan educativo con ellos, y por ello conseguí el plan estudiane pero ahora el formulario me dice que debo contactar a un administrador. No veo si es posible renovar de esta forma, la opcion mas parecida es bootcam, ó progama en lina, figma no es bootcam pero si programa en lina, pero al acceder a esta opcion no veo como antes dejar poner la plataforma de Platzi y solo veo opciones bootcam pero no de programa en linea. El problema es que el formulario actual, al elegir la opción 'Bootcamp or Online Program', me indica que debo contactar a un administrador. Imagino que Platzi no gestiona las cuentas de sus estudiantes de forma centralizada, por lo que no existe ese administrador para validarme.En mi verificación anterior pude subir manualmente mi comprobante, pero ahora no veo esa opción. 

I’m wanting to flatten my image that uses a mask, into a single image, that I can then apply strokes to etc.  When I flatten tho, the lines go outside the image. I can’t seem to do a stroke on the masked image either though (cause 1. I want stroke outside and 2. it messes with the line colors too!) 

So mcp does’nt work langchain I was looking a way to use the mcp Iw as getting the access token from you oauth thing but still its giving me the issues on oauth flow client id and client secret are correct .I cannot even login with the simple login . Answer  my 2 questions Q1 How can I load mcp with langchain using mcp adapters Q2 why login flow is not working and will the access token will work with the mcp  on langchain?  

Figma application memory continues to increase,  when screen sharing on Google Meets. Causing Chrome and Figma to freeze/crash.

I cannot see the right side bar when the chat textbox is open.

I signed up and payed for the full seat plan and hit the usage limit with a message saying im on the free plan. What is the issue here?

In my Figma Make project, this screen has been appearing since yesterday. Even when I restore an earlier version, it still looks the same.I’ve tried everything I can think of: refreshing the preview, refreshing the browser, switching browsers, and restoring multiple versions but nothing works.How can I fix this? 

On 29th Novemeber 2025, I bought a Pro Subscription for a Collab Seat on one account and cancelled on the same or if not next day it so that it wouldn’t renew a month later. Today, 29th December 2025 it has charged me again for more money for a “Full Seat” on a cancelled subscription with no prior warning that it was going to be charged.Alongside this, I am also still on a free plan which contradicts the payment totally. I’d like for the charge to be refunded due to me cancelling the subscription originally.

One of team mate cannot export assets but others can even though I have given him admin permission.

Hi,I have a major issue with the font Inter not rendering the proper weight in Figma.The problemFigma’s Inter Medium displays as Inter Regular. Here’s my case:I have deinstalled my Inter font locally, and reinstalled the latest Inter version (4.1). Only the weights regular, medium, semibold and bold.Next, I checked the Google fonts Inter font, and checked regular and medium weights with a custom typed sentence. I duplicated this message in Figma with my ‘new’ Inter font. Me and my product team clearly define Inter Medium in Figma, to be Inter Regular. Inter Medium in development, google fonts & even font book clearly look much bolder. I figured that Figma must render it the wrong way, since the other sources match. Here’s the screenshot with the comparisons:nr. 1 is Inter Medium in Google Fonts.nr. 2 is Inter Medium in Figma.nr. 3 is Inter Regular in Google Fonts.nr. 4 is Inter in font book.Something is clearly wrong. This is frustrating because we want to be aligned between our de

Hi there,I have been trying to reverify my Figma Education status, but I can't proceed because my school does not appear in the new verification system.I submitted the google form weeks ago to request my school to be added to the new system, but I have still not received any confirmation or update. I then sent a follow-up email a few weeks ago, and I am still waiting for a reply or any indication that they have seen my case.I just wanted to ask if there's a chance to receive an update on my verification status, or if there's more information I should supply to speed up the process.I really need to be able to continue working on some of my school projects, and the deadlines are getting closer. Thank you,Adam

Hi Figma Support Team, I am writing because I am encountering an issue when trying to publish my new Figma plugin to the Community. I receive the following message: "We detected a change to your account details. Please contact support@figma.com to proceed." I am getting in touch to understand what steps I need to take now to resolve this issue and successfully publish my plugin. Best,K

Hi Figma team,I am writing because I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email (redacted by the moderator due to PII), which has since been permanently deleted by my university. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is a paid account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I can prove ownership of the account, including: Forwarded emails previously received on the account Payment records from my bank showing recurring Figma charges I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and sup

Hi, Our company previously worked with a design agency that used Figma to create design files and shared access with us via a Figma link. Everything was fine until recently, when we discovered that the file has been publicly shared with anyone who has the link. We would now like to restrict access to this file. Ideally, we want to: Obtain a copy of the file in our own Figma account, and Remove or disable the original file hosted in the design agency’s account.   We contacted the design agency, but they informed us that they no longer have access to the file in their account. Our questions are: Can Figma Support confirm who the current owner of the Figma file is? Can you verify whether the owner account is still active?  If this is something only Figma Support can assist with, we are happy to share the Figma link privately for further investigation. Thank you for your help.

Hi,I had a free login to [redacted by forum moderator to remove PII]but then I was invited to my albatross team managed by [redacted by forum moderator to remove PII]and I accepted the invitation but still seeing the free account … i deleted the free account team but it did not helped … it deleted some projects I have but I am still on the free version … why is that ??Shay