Hyy
I am not getting preview of design which is made by figma make AI , i have created many design but suddenly i am not able to see preview at all, it showing black or empty , i can see all code but not able to see preview ui .
can you please make this correction
Hey
yeah, thanks you, now I see it’s working correctly.
Hyy
Now i see UI intraction is not proper, I am not able to locate UI with point and edit feature, It showing - preparing to point and edit, and live preview loading like this only.
Hey
To help us narrow this down, could you let me know a couple of things?
• Are you experiencing this in the Figma desktop app, the browser, or both?
• Could you try duplicating the file and check if the same issue happens in the duplicated version?
• If possible, would you be able to share a screen recording (via Loom or Google Drive)?
Once I have that, I’ll take a closer look . Thank you for your help!
in both destop and browser I see same issue, not able to intract with point and view in any page, i have large file of UI design here i am stuck in mid of this
I always see this message with no UI intraction
also every times i have to reload after making any small or big change to see , it does not auto load after change
also it taking soo many loading to show UI also… after 2-3 times reload or full refresh i see UI
Hey
I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look and investigate what’s causing this behaviour. Your support ticket number is #1816180, for reference. To help us reproduce the issue and speed things up, could you please reply to the support email and share the affected file with support-share@figma.com, granting “Can View” access?
Once we have access, we’ll be able to dig deeper and work with our Engineering team if needed.
Someone from the team will follow up with you shortly, thank you for your patience in the meantime!
hello i have the same problem
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