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Question

Report a Problem

  • March 26, 2026
  • 2 replies
  • 14 views
Mina duali

Hi Figma Community Support Team,

 

I am the Admin of the Organization " DUALI  " and I need urgent help to **downgrade/cancel our Organization plan** to the Starter (free) plan ASAP. 

 

I contacted at support before renew my plan(17th March), but auto-guide wasn’t helpful for my organization plan

 

- In Admin > Billing, I can see the subscription details but there is **no Downgrade or Cancel button**.

 

- In Organization > Setting > Community, i don't see the same functions on your guide. therefore i need manual assistance to cancel this plan

 

- Please process the cancellation(Refund) of the Organization plan.

  • the invoice number is 236C29EB-0010 

    my ticket number is 1814596

  •  

 

The system keeps sending me guide with link, which is really frustrating, 

I need a human support to end this auto renew. and back to free plan

 

Thank you for your urgent assistance.

Best regards,

MINA

[redacted by forum admin/moderator to remove PII]

DUALI INC.

 

 

    This topic has been closed for replies.

    2 replies

    Mina duali
    • Mina duali
    • Author
    • New Member
    • March 26, 2026

    I also find out our Organization doesn’t have ower. this maybe the reason i can’t downgrade the plan myself. plz fix ASAP

    J
    Figmate
    • Junko3
    • Figmate
    • March 27, 2026

    Hi ​@Mina duali, 

     

    I understand that you're looking for direct assistance with downgrading your Organization plan and that the previous support experience didn't meet your expectations.

    I can see that you've already contacted our support team and have an active conversation through a ticket (#1814562).

    Since you're connected with our support specialists directly through your ticket, I'll close this forum topic for now. Please continue the conversation on your dedicated ticket.


    For other community members who may have similar inquiries:

    Organization admins can cancel an Organization plan by contacting support directly.

    After you contact support, our specialists will assist you by providing detailed steps for the cancellation process.
      
    Here are some helpful resources:

     

    Thanks

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