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Hello,I have been using Figma with my Apple ID email. However, I recently changed my Apple ID to a new email address and no longer have access to the inbox of my previous email address.Currently, when I attempt to log in, Figma sends a verification code to the old email, so I am unable to complete the login process.Please let me know if any identity verification steps are required. I will take immediate action to provide whatever is needed.Thank you.

Hi Figma team,I am posting here because I have not received a response to my support ticket (#1691072) for 3 days after my escalation request.Summary of Issue:December 14, 2025: I subscribed to Professional Dev Seat (Annual) and paid $154.08 USD (Invoice V2PPET0U-0001) December 19, 2025: My seat was upgraded to Full Seat without my knowledge or consent January 14, 2026: I was charged an additional $50.65 USD (Invoice V2PPET0U-0003) Critical Issue: The receipt shows my plan changed from Annual to Monthly — I never authorized this changeWhat I requested:Downgrade back to Dev Seat Keep my original subscription period unchanged I am even willing to forgo the $50.65 refundFigma's response:Cancel and resubscribe (which would change my billing period and affect my organization's reimbursement) No other solution offered No response for 3 days after escalationI have seen many users on this forum experiencing similar unauthorized billing issues. This appears to be a systemic problem with Figma's

Hi,I'm a newbie with Figma and need help figuring out why my site is displaying differently online versus what it shows me in the view option in Figma Sites. The first screenshot is how Figma Sites shows me how it will look. It has already been published, so it is updated. The second screenshot is how it actually looks online. It adds a bunch of white space to the right. Instead of extending it across the screen. How can I fix this? Thank you for your help in advance.

Hi everyone,I’m using a personal Figma account. Recently, almost all of my Draft files disappeared from Drafts.They are not in Trash and don’t show up in Search (including is:unassigned).Some files can still be opened via direct links, but they show this message:“This is an unassigned draft file. Ask any admin to move it into a different project.”All of these files were created on my account.Important context: shortly before this happened, I transferred ownership of one team to another person. That team only had a few files I don’t need. All missing files were personal drafts, not related to that team.Questions: Has anyone experienced personal drafts becoming unassigned like this? Is there any way to recover or relink them without having direct links to every file? Can Figma Support restore drafts by account, not by file URLs? Any advice or similar cases would be really appreciated.Thanks!

Bug is simple, when you select the Pencil on the iPad to draw, it never shows which color is selected on the left or anywhere, so you are left guessing what will be the next color. P.S. I was just trying to report a bug on iPadOS but was sent here for support (WTF? I didn’t ask for support and now I am wasting even more time to tell you that your product is broken).

A shared team library file was deleted and restored from Team Trash. The file now opens but shows an infinite spinner and no canvas content. I am told it requires backend reindex/repair. Please escalate to engineering, and let me know if you need additional details. Thank you.

After a library update the review doesn’t work properly anymore in the connected files: When I open the review panel and click through all instances of a component, the preview of the first instance is shown on each page instead of the actual instance. But the button “Go to instance” guides me to the correct instance, so just the preview is wrong.It doesn’t seem to be a general problem as we don’t have the issue with all our libraries.The affected library file was rolled back in December to an older state of the file via the history.Could that be the reason? How can we solve it?

I have a plugin that iterates over a ComponentNodeSet. Here’s a short snippet:    const item = componentSetNode.children[ix] as ComponentNode;    const textNodes = item.findAllWithCriteria({ types: ["TEXT"] }); This worked until a few months ago, but now it is returning an array of zero length. I checked that the ComponentNode has the correct name, and it has several descendant TextNodes. This process has been very slow in the past, but now it just stopped working. So far I haven’t had any luck trying to figure out what’s wrong. Nothing’s changed in the code.

I'm thinking about building my portfolio using Figma Sites, but before I start, I wanted to ask: does Figma allow you to password-protect specific pages or projects? I’d like to make some sections private or only accessible to certain people.

Loving Buzz - but it’s annoying that every time I delete a layer from the layers pop up panel (Desktop/Mac) the panel disappears, and I have to click the little ‘Layers’ bar in the lower left and re-navigate to where I was. 

I just want to do the standard, ‘right click on a component instance’ and get the menu that allows me to go to the source. It sometimes work. But 99% of the time the menu item is just missing. Everything component related seems to be a little ‘off’ in Buzz. (Desktop/Mac)

When I try to place an image in the desktop app, my file explorer opens, but then immediately becomes unresponsive. I can still drag and drop images from my external file explorer, but using the place image function seems to crash it. I can’t do anything else in the app while this is happening. Thanks for any help on this.

I think the topic title is self-explanatory, but this screen recording shows the issue:https://www.dropbox.com/scl/fi/5zcoraxhsxblg1zox2yxl/figma-annotation-text-lost-when-scrolling_1080.mov?rlkey=t21t4ogketvc90exi4o29ealz&st=4jnk3ggl&dl=0 

How do I get these tools in the top menu like this YT user who created a Component? Or is his a paid plan? Cheers. 

Hi,I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.Could you please issue a pro-rated refund for the two unused seats for this month?Thank you for your help.

 Description: > When using "Figma Make" to generate designs, I've encountered a consistent layout issue. Specifically, if the generated content contains a paragraph with interspersed bold text, copying and pasting that content into Figma results in broken formatting or layout glitches.Reproducibility: This issue is 100% reproducible every time. Figma Make     

How is it possible to change within a Professional Plan from yearly payment to monthly payment?

Hi, I have cancelled the professional plan and downgraded my plan back to the starter plan within the trial period, why did you still charged me a USD 15 Subscription fee? Can I get a refund? thanks so much!

Hi Figma Support Team,I hope you are doing well.I recently submitted my application for the Figma Education Plan using my institutional email address: [redacted by moderator to remove personal information]. However, I haven't received any confirmation or status update regarding my verification yet.Could you please check the status of my application? I am looking forward to using Figma for my academic projects and design learning.

I have deleted my account, but I forgot to cancel my subscription. What should I do

Dear Figma Support Team,  I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card.  I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card.  Thank you for your support and understanding.  Best regards,[redacted by moderator to remove personal information]

Yesterday, my Figma desktop app prompted me to update to a new version. After I clicked OK and ran the update, I created a Make project. As of today, it has been 2 days and the project preview is still completely blank. I tried creating a new project. I also tried opening it in the desktop app, in the web browser, force refreshing, etc. Nothing seems to have worked.I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release?I checked the Figma forum and found an identical issue reported 4 months ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project.Please respond, I'm waiting to submit my assignment.

Hi!Suddenly a icon component (with around 15 variants) doens’t allow recoloring, while any other component has no issues.using icon instance > recoloring doesn't work for any of the variants. all icons are in one layer with same layer name detached it as component > recoloring is fine created an independent component > recoloring is fine added it back to the icon set > recoloring doesn't work anymore Any idea what it can be?

This happened after i verify my account successfully. I tried contacted sheer id and figma via email already. They do not help.