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Horizontal scroll seems to be off. On desktop app, the scroll is working but doesn’t fell as smooth, however, same frame on mobile app in Mirror mode is not scrollable.Tried restarting both Desktop & Mobile app few times but devices have latest Figma versions. That didn’t fix the problem. 

I’m currently working on a fairly large product with an expanding design system (multiple components, variants, and shared libraries).I wanted to ask: How do you manage performance and organization as the design system grows? Do you prefer a single main library or splitting components across multiple libraries? Any tips for keeping components easy to maintain without breaking existing designs? Would love to hear how others are handling this in real-world projects. Thanks in advance!

Hi everyone,Our Figma team got locked because a monthly invoice from January 8 is overdue.The subscription period on the invoice is Jan 8 – Feb 8, and access has been locked since then.If I pay this overdue invoice now: Will the subscription be considered active retroactively from Jan 8? Or will Figma restart the billing period from today (Jan 26)? In other words, will I effectively lose most of this billing period, or does Figma reset the cycle after payment?

Hi, I found no way to unlink the linked Figma design from Jira. When I tried unlinking it from Figma, it was removed from the Figma plugin, but the link still remains in Jira.I searched for this issue and saw that some users reported it as fixed, but I am still encountering it.Thank you. 

We are on an organization plan where the admin setting “Allow links to be shared with anyone outside your organization” is disabled.Because of this, we are unable to share prototype-only links with external users who do not have Figma accounts, even when the intent is view-only and password-protected.Can you please confirm the following: When this org-level setting is disabled, there is no way to share prototype-only links publicly, including password-protected links. There is no team-level, project-level, or file-level exception available for this setting. If this is correct, are there any supported workarounds recommended by Figma for client or stakeholder prototype reviews where users cannot create Figma accounts?

I HAVE NO IDEA HOW TO CONTINUE WITH MY DESIGN WORK AS A STUDENT. I HAD TO GO DRIVE OVER THE ROAD  2 MONTHS LAST YEAR AND THE TIME LIMIT FOR ME TO VERIFY MY STUDENT STATUS PASSED DURING THAT TIME. I HAVE TRIED TO GET VERIFIED WITH THE RESOURCES GOOGLE COURSERA ( UX DESIGN  PRO CERTIFICATE) CAN PROVIDE FOR ME TO CONFIRM I AM STILL STUDYING , AND IT IS NOT WORKING, NOT WORKING.. IM A SOLO  STUDENT, DID NOT WANT TO SHARE MY DESIGN WORL,  lifeinpurple.com WITH ANYBODY BEFORE GETTING PROPERTY RIGHTS. PLEASE UNLOCK MY FILES 

Is there a way to change the invoice date for monthly billing? For example, my renewal date is the 17th, and I want to change it to the 30th.

This the email I sent to SheerID support team,Elvis Zak MasembeJan 20, 2026, 07:28 PSTProgram ID: 689a62a06d6a3a59de4fbcb8Verification ID: 696f8e1eb36ddf71ef012d20External User ID Not PresentHi Figma Support Team,I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”Could you please help me with one of the following:Review my previous submissions and let me know what is missing or why they were not approved, and/orReset the verification attempt limit so I can resubmit, and/orEscalate this for a manual verification review.Details (if helpful):Figma account email/username: (redacted by the moderator due to PII)Country/region: CanadaDate of attempts: 13th Jan 2026Please let me know what additional information you need from me to resolve this.Thanks,Elvis Zak MasembeAnd this was the response,

I am a single user (not a team) and I paid for a personal Figma subscription.However, my account is currently showing as Starter, even though my paid period has not ended.There is no Admin or Billing section since this is not a team account.Please check which account my subscription is attached to and restore my paid plan.Account email: [redacted by forum moderator to remove PII]Payment date: every 26thThank you.

My student hasn’t been able to validate her account to an Education/Student Plan even though she’s a valid college student in my design class using her college issued email. She tried to validate her account for Student Plan numerous times but it kept saying an error had occurred and then said Verification Exceeded Limit for Student Plan. She then got removed from her Student Plan and now is stuck with the limited Free Plan. She’s now unable to do what other students in my class are doing. Please help.

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but I did not receive any reset email. I have attached a photo demonstrating the issue. [photo redacted by moderator to remove personal account information]   This issue is preventing me from accessing my files an

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back. I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.

Hello,On 26.12.2025 I purchased 5 USD a month plan from Figma and before the 30 days was up I had reverted back to the free plan. However today on 26.01.2026 I received a bill for 18 USD on my card. Please help me get a refund since the articles on your site or the support email did not help me at all. Thanks in advance. 

I worked on a project for weeks last year and the file just disappeared. I've looked in the deleted files, inside projects and I can't find it aniwhere. I had it open in a tab group in my browser and when I clicked on the tab, this message appeared:I think this is the file link: [redacted by forum moderator to remove PII] I found it in my browser history. Can anything be done about it? I really don't want to lose what i've already done.

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan.When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I don´t understand what’s wrong with my documents given that some of my classmates uploaded the same ones and got their plan verified

Hi, I have a problem with export. I usually use function “export frames to PDF”, because my drafts is a presentations (always). But some time ago, this feature disappeared, and the usual export remained, which does not suit me (it exports frames one at a time to different PDFs, and I need to export ALL the frames to one multi-page pdf file). plz help, i am so tired for this. I add a picture, how it was before, and what it is now. I've already done "reset figma and restart", it didn't help. 

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

Already 5 senior designers have been trying to fix this issue, and we believe it doesn’t come from our end. When running a prototype, the bottom bar is supposed to be fixed but its position keeps changing. There is no logic : it can be ok or not on 2 same devices, and it can be ok or not depending on the moment you launch it. Plus, it affects prototypes that were working perfectly fine one week ago. → Hence we feel the problem comes from Figma. One thing to add : this affect only the visual layer, because the interaction cues are in the exact position. 

Hi there, I'm currently using the Educational plan on Figma and working on projects with Figma Make and Sites. I'm trying to connect an external domain to my site, but I haven't been able to do so successfully.Is domain connection supported under the Educational plan? If so, could you please guide me through the correct steps or let me know what might be causing the issue?Thanks in advance! 

Hello Figma support, In dev mode, if I choose language - Android - XML, the color value display format shows as HEXA but actually it is AHEX, is that a bug?  

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

 Hello, I’m testing Figma Jam for my team’s purposes. We hope to export the elements and relationships of a mind map to a CSV. Unfortunately, the CSV option in the export selection list is disabled, and I cannot find any help to address this.Is anyone familiar with the issue?

Hi Figma Team,I am experiencing a critical issue where all my Figma Make files have suddenly stopped working. The preview crashes immediately upon loading with a white screen or error message.This seems to be a deployment regression on your end, as it affects multiple files that were working perfectly before.The Error: The console throws a React Router v6 error stemming from makeproxy-c.figma.site. It seems an undefined component is being passed to your router configuration.Stack Trace:Error: [undefined] is not a <Route> component. All component children of <Routes> must be a <Route> or <React.Fragment> at invariant (react-router-dom.js) at createRoutesFromChildren (react-router-dom.js) at Routes (react-router-dom.js) ... Source: https://app-7rewowbl35pf7ves4z6mxxdyr7d3zoduh36vgxqfkug7i6yt7ncq.makeproxy-c.figma.siteSteps Taken: Cleared Desktop App cache. Tried accessing via Chrome/Edge (same error). Duplicated the file (same error on the new copy).

I was using the free version of Figma and was able to access Figma Design Tools in the Slides section until this morning. Later today, I decided to pay for a Collab Seat to get access to more features within the software, and I noticed that I lost access to Figma Design Tools. Is this normal?

Around 6 days ago, designs are longer working in Microsoft edge. The desktop application and chome are working as normal. However, only specific users have Chrome installed on our organisation’s workplace laptops. On agttempting to load, you see the following error. Reloading takes you to a dashboard.I’ve noticed a number of resources fail to load in the console. Related?