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Hi all - I have tried to trouble-shoot this issue but I cannot, for the life of me, get Figma to do what I want.  I have a very simple image variant that has a desktop and mobile version. The height of the image is the same in desktop and mobile. When the image scales down from desktop to mobile, the left and right edges should contract but the whole image should not scale down. See image explanation below. I’m also sharing the settings I have for the main component. Are there any fixes for this?Heeeeelp!    

Hi everyone!I'm trying to replicate the TikTok "Classic" text style in Figma for some social media slides. I want the white background (Fill) to wrap tightly around each line of text individually (creating that "stepped" look), exactly like it does in the app.Right now, when I use Auto Layout on a text box, it just creates one big rectangle. I've tried "Hug Contents," but it still treats the whole block as one shape.Is there a way to do this without manually creating a separate text layer for every single line? Maybe a plugin or a clever workaround?Thanks in advance! 

Issue SummaryI am currently unable to access my Figma account using my existing Single Sign-On (SSO) login. I would like to switch my account from SSO-based authentication to a standard email + password login, and move the account to a new email address.Current Situation My Figma account is currently linked to an SSO provider. I no longer have access to the SSO system / organization. Because of this, I am locked out of my Figma account. I still need access to all my existing files, teams, and projects. What I’m RequestingI would like your help to: Remove SSO enforcement from my Figma account Change the login method to email + password Update the account email to a new address Allow me to reset the password and log in normally Old Account Details Current email (SSO): [redacted by moderator to remove personal information] SSO Provider / Organization: Google New Login Email New email: [redacted by moderator to remove personal information] Access ConfirmationI can verify owne

Hello Figma Support Team,I accidentally deleted my Figma account on February 13, 2026.The email used for the deleted account was:[redacted by moderator to remove personal information]I re-registered using the same email address, but all my previous academic projects are now missing.I understand that account deletion is permanent, but since it was deleted only yesterday, I would like to kindly request a manual review to check if there is any possibility of restoring my previous data from backup.These files are important for my university coursework.Thank you very much for your time and consideration.

Asset search does not return results in any file (new or old), both on Web and Desktop. Even newly created components with simple names are not searchable. It seems the account search index is broken.

I have a problem when I try to use symbols — they appear in a distorted/broken form. I deleted the application and reinstalled it, but the same problem still exists. I also opened the website online and found the same issue there. 

I’ve seen this issue raised a couple times. I’m hoping to archive an old file despite the warnings against all data lost after closing an account being permanent. I transferred ownership of the file before closing it and now it’s gone.I had two accounts. Account A – under an inactive email address but I kept this account open because it of the AI credits associated with it. I thought I could use them when trying Magic Animator but then had to buy credits anyways? So that’s another issue I’d like to get clarity on. Account B – is the secondary account that I closed.My goal was to consolidate everything into Account A, eliminate Account B and update Account A’s email address.Before closing Account B, I transferred ownership of a file to Account A. I saw the file appear in my Shared files in Account A, so I was under the impression that the transfer was successful. I then closed Account B.After closing Account B: The transferred file disappeared from Account A A Lottie animation is no l

We’re running into an issue with Code Connect that started last Friday.We’re currently rebuilding our Design System, and up until last week we were using Code Connect successfully to map Figma components to code in our GitHub repo. Since last Friday, variant restrictions no longer match as expected, so the intended use cases/examples don’t appear even though the file still publishes without errors.What we observe Publishing the .figma.tsx file succeeds. Repo access/permissions appear unchanged (Figma still has access to the repo). The Code Connect example that should match a specific variant combination never shows. This exact setup was working correctly before last Friday. Example:In our .figma.tsx file for the component (Checkbox), we restrict the example using variant values: figma.connect( Checkbox, "FIGMA_NODE_URL", { variant: { "Text": "true", "Description Text": "false" }, imports: [ "import { Checkbox } from 'OUR_IMPORT_ROUTE'", "import { Label } from 'OUR_IMPORT_ROUTE'",

First, I shared the prototype for review. Then I wanted to move the prototype to a team project, but there was no option to move the prototype. Then I went to the prototype and clicked "Move prototype to team project." After that, the prototype disappeared. I checked all the trashes, and the prototype was nowhere to be found. I was the only one who had access to the prototype.How can I restore access to the prototype?

Hi, Figma Education Team,I am writing to request urgent assistance with my Figma Education Plan. Like many other users, I am experiencing serious re-verification issues.I am a UX design student at Yrgo, Sweden, and I lost access to my Figma Education Plan in September 2025 after missing the re-verification window. My account was then downgraded to a Free plan.I have contacted Figma Support multiple times regarding this problem (including tickets #1541584 and #1615172) and was always referred to SheerID. I have contacted SheerID several times and submitted all required information and proof of enrollment, but my tickets are closed automatically without any response (“your ticket is permanently closed”). I also emailed the Figma Education Team twice in December 2025 with no reply, not even an auto-response.I am now in my second year of UX education, and the loss of my Education Plan is blocking me from working on team projects, accessing my older files, and using necessary AI tools. This

I have a problem with my account because you still billing me and a I eliminated my account and I need you stop billing me

Hi everyone,I accidentally approved an additional seat on our Pro plan. I removed it immediately after noticing the mistake, and the seat was not used.Has anyone experienced something similar? Is there a way to prevent the extra charge, or is contacting billing support the only option in this case?I would appreciate any advice.Thank you.

HiMultiple component buttons with variables and interactions are mimicking what the other does unexpectedly. I have several pages each with a question and a selection of answers. I’ve used variables to help with the interactions and it was working fine. But suddenly once answer A for example is picked, it's already highlighted as if its been selected on the other page. I’ve looked into issues, so I’ve given them different names but the issue still persists. The one thing that is connecting them all is the use of variables applied when using interactions. I was under the impression the same variable sets could be used on multiple buttons? But should I have different one. So page one would have Question 1 set, etc. Thank you in advance for the help!Best, Matt 

We have Figma design pages that I don’t have access to because the designers that created the pages are no longer with us. How can I get access to these designs? 

I applied for figma education as a high school student around 2 months ago, and filled in the form but no response

Hello,I am currently trying to verify my account under the Figma Education plan as an Educator, but my verification has not been approved.I have previously been successfully verified in past years without any issues, and I am currently an active university professor.Here are my details:[redacted by forum moderator to remove PII]I have submitted:    •    An official letter from my university (signed and on letterhead)    •    A photo of my institutional ID    •    Additional academic proofDespite this, my verification has not gone through.I rely on Figma Education for my university classes, and this issue is also affecting some of my students using the same institutional domain.Could someone from the Education verification team please review my case or advise on what additional documentation may be required?Thank you in advance for your support.

Glass effect not working if inside Auto Layout parent with "First on top" Canvas stacking order. (And if that glass effect element is wrapper by another frame)Create a frame element (like a navbar) that has Glass effect and call it glassNavbar Place it in a frame representing a page.  Add some more elements in the page so we have a page that the navbar is sitting on top of. Add auto layout to all of the elements (including the navbar) and put the “Canvas stacking” in “Last on top” mode so that the first element (the glassNavbar) to appear on top of the other ones (basically a higher z-index) In Prototype Tab select the Scroll behaviour position of the glassNavbar to “Sticky (stop at top edge)” so that it works like a navbar. Now the glassNavbar is sticky but the problem is that it sticks at the very top edge of the screen, I need some margin. So far everything works properly and the glass effect is working. But the breaking change is the following: Add another frame around the glassNav

What is the “one-time charges and credits” $20 for? I am renewing my subscription for 2 full seat users, and yet i also have to pay an extra $20 for this. Please help to clarify why 

Hi Figma Support,I am writing because I am unable to access the Education Plan despite being a student. I am facing a loop where I cannot verify, and the third-party support has closed my case.The Issue: Role Confusion: In my account settings, my role is listed as "Education" (see screenshot), but I do not have the Education Plan features and am still asked to upgrade to a paid plan. Verification Blocked: I attempted to verify via SheerID multiple times without success. I have now reached the limit and cannot retry. SheerID Response: I contacted SheerID support to resolve this, but they refused further assistance and permanently closed my ticket with the following message:"Hello, Thanks for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently close

I know I know windows, everyone uses MacOS etc However Figma Slides doesn’t make it easy to export all slides to a single pdf there is no “files” option Like there is no UI option to export slides as individual slides or all at once. This is not useful. Documentation is not helpful for window users missing on user base  

잘못된 계정으로 결제를 했습니다.환불 요청드립니다.다른 계정으로 결제해야해요!인보이스 ID: in_1T0F0fIvcqWR3dFD1GCneiFp

I deleted my account by accident and I lost important projects. I cannot do anything about it apparently but I need help… I never received an email to confirm any deletion nor any link to download data or reverse something. I am completly lost here...

Hello!I have a project built in Base44 and was wondering if I can bring it to Figma. Basically, what I want to know if there is a way to import rather than build everything from scratch. Kind regardsRick

TITLE: Published Figma Make site returns "Not Found" - Support unresponsive for 2+ weeksHi Figma community,I'm hoping someone can help or escalate this issue, as I've been unable to get a human response from Figma support for over two weeks.ISSUE:My Figma Make project publishes successfully in the editor (status shows "Published"), but the live URL returns a "Not Found" error. Preview mode works perfectly — all pages, images, and features display correctly.DETAILS:- Published URL: https://patron-utter-75275782.figma.site (returns 404)- Preview mode: Works perfectly- Project type: React/TypeScript calendar application- Figma Make's own AI assistant confirmed the code is clean and deployment-ready, stating: "The deployment/publishing problem is a Figma Make platform issue, not a code issue."WHAT I'VE TRIED:- Re-published multiple times using the Update button- Unpublished and re-published- Waited weeks for propagation- Cleared browser cache, tried multiple browsers and incognito mode- Co

Experiencing pixel nudge problem, does anyone have the same problem or whats the solution for this.When moving a point from a shape or from pen tool using keyboard arrow keys it nudges 2px even the nudge amount is set to 1px in the settings. The problem also occurs for big nudges, jumping from 20px instead of 10px. When the nudge amount is set to 0.5px, the point will nudge 1px. The problem only occur on points and not on shapes or objects, as far as I observed. Figma Desktop App version 126.0.4I also attahced a quick video.