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Hello Figma Support Team,I am writing on behalf of the User Experience Engineering course at Harvard Extension School:https://coursebrowser.dce.harvard.edu/course/user-experience-engineering/We have used Figma in this course for many years, and it has played an important role in our students’ learning experience. The course serves a diverse audience, and many students go on to transition into UX roles after completing it. Over the years, we have truly appreciated being able to incorporate Figma into our curriculum.This year, we have encountered some unexpected challenges with Figma Education account upgrades for both students and teaching staff. As a result, we have had to adjust how we support students in the course, and we are hoping to better understand how to navigate the current verification process.Student enrollment structure at Harvard Extension SchoolAt Harvard Extension School, students are not issued an official harvard.edu email address until they are formally admitted into

Hi I have published my design library to Figma Make’s private NPM repo as is described here https://developers.figma.com/docs/code/bring-your-design-system-package/.  I am able to create the project, install my library, and add all my guidelines files to the Draft and produce really cool stuff with my design system.  Editors on my team are able to click “Use in new file” and it works great for them as well.  However, once I publish a template for the whole org to use (that includes my installed library and guidelines (several files)), using the “Start from an example” chip creates a new Make project that is broken.  The guidelines are all gone and the package no longer installed, and it gives an error about missing Make files like follows: ❌ [vite] Internal Server Error Failed to resolve import "./styles/index.css" from "__figma__entrypoint__.ts". Does the file exist? at TransformPluginContext._formatLog (node_modules/.pnpm/vite@6.3.5_jiti@2.6.0_lightningcss@1.30.1/node_modules/vite/di

Hello, can anybody help me with this issue? I have several .fig files, and whatever I try to import them, it’s “Unsupported file format”. I tried Import from “Create new” dialog, I drad and droped , the same result. 

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. ContextThe affected files are relatively large and include multiple pages, nested components, and newer features (e.g., Auto Layout, variables). Some older or smaller projects do not show this problem.Expectation / QuestionThis looks like a server-side rendering or file-state issu

I want to transfer my “html to Figma” plugin subscription to another user. Do I have to cancel my subscription first and will I get refunded when I cancel my plugin subscription.

All project files are visible and intact, but after changing the project default access to View-only, the team default access controls are missing in the UI. Specifically:- Share popup does NOT show the BisB team- Project settings do NOT show team access- Admin → Content shows nothingI cannot restore "Same as team" via the UI. Please reset the project default access to "Same as team" and reindex the project permissions so the team can have proper edit access. 

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan. 

I am a student and i am trying to verify my student plan, but it says that i have exceeded my verification limit. I already uploaded all of my files that is required but it kept failing? i already contacted sheerID but they haven’t replied to me and i asked my school but they told me to ask in here.

Hi,I’m experiencing an issue with my account. The site indicates that I need to verify my student status, but I have already completed the verification. When I try to verify again, I receive a message saying that I am already verified.I am currently working on a school project, but I am stuck in viewer-only mode and cannot edit the file. Could you please help me resolve this so I can continue my work?Thank you for your help. 

Here for example, the colour of the icon is gradients, but when I open it to use a different gradient that in the library is grouped with all other gradients, for some reason you open the menu of library from the beginning. Please open it from the selected colour, not from the beginning, it’s very annoying to scroll all the time. Thanks!  

Dear Figma,Today, I have not been able to log into my company account to work. We have been waiting since early morning until now. [image redacted by forum moderator to remove PII] Thank you! 

I am currently facing an odd issue. Component frames get cut off and I am not able to edit the hidden components… I am not able to change the size of the dashed frame because it’s not the “real” frame: Please fix this or let me know about a workaround. thank you!

Hello,I was charged $25.61 CAD on January 26, 2026 (Transaction: RECURRING PYMNT 23JAN2026FIGMA CA).However, I currently have no active teams and I am on a Free plan.Could you please check which account or team this charge is associated with? I would like to request a full refund as I am not using any paid features and have no active teams in my dashboard.I have attached a screenshot of the bank transaction for your reference.Thank you.[Image redacted by forum moderator to remove PII]

Hi,I have a slot with a “swap” component, height and width set to hug.When I swap this for, let’s say, my “Tag” component which have fixed height, I have a problem.The height is correctly set to “Fixed”, but it match the previous height of the swap component.If I go to hug, then fixed again, the tooltip show me the correct fixed height, but as soon as I click on it, it jumped to the value of the swap component.Basically, that’s making it impossible to use with fixed height component.The only way to use that would be to wrap my component into a new local component and apply it to the swap, but what a waste of energy ! 

Hello, creating tokens for colors it’s simple, set the primitives and then you create the tokens with the value of the primitive of interest, in the end the value it’s just one.What about Typography? Figma Tutorial basically shows only how to create primitives, so you have the family font, size, weight and so on. But you can’t do the same with typography token, because one token contains at least 3 values, so 3 columns aka modes, but this cut out the starter plan but then even with the professional I am wondering how this works when the mode columns are instead used to point out at the font size for desktop, laptop, table and mobile.About online tutorials I didn’t find much, either you create the primitives and then you assign the variable in the right UI column for each ones of the parameters of the text and then you create a text style that then they call token, or they go on variables and create the group display, the group heading, the group body with inside the values but this cou

When I used figma mcp, I used get_image and got the following error: 很抱歉，你的请求已失败。请重试。请求 ID: 476a230e-8622-423d-aa64-07a468f5a85d 原因: Request Failed: 400 {"error":{"message":"missing required Copilot-Vision-Request header for vision requests","code":""}}

If you’ve been struggling with ringing ears, muffled sounds, or difficulty following conversations, Audizen might be worth exploring. Designed as a hearing support supplement, Audizen combines carefully selected natural ingredients that aim to support ear health, improve sound clarity, and reduce discomfort linked to hearing challenges.What makes Audizen stand out is its focus on long-term hearing wellness rather than quick fixes. Many users share positive experiences, noting improved listening ability, reduced ear noise, and better confidence in social situations. Whether age-related hearing issues or everyday sound sensitivity is affecting your life, Audizen offers a gentle, holistic option to support your hearing journey.If you’re curious about natural hearing support, Audizen could be a promising solution to consider. Website - https://www.audizenn.com

I have a project that I cannot export from figma slide to power point presentation format (PPTX).The error just show unable to export file. tried to export only the frame I needed, got the same issue. 

Hello! I encountered such a problem: I install the font, when I open the program again, the fonts are yellow (not installed), the same problem in the browser. Although they are installed on the computer. And also installed Font installers. I have to reinstall the fonts every time. What do you advise?topics before posting!

On Windows 11, using Figma 125.11.6, the copy and paste functions are unavailable in the variable management page. For example, when I try to copy a color value using Ctrl+C, it only copies the entire line of variable data, not the text I want. This results in the copied color value being empty when pasted elsewhere.The older version of variable management allowed copying individual text values. Hopefully, this can be fixed. 

Hola buenas tardes, yo soy estudiante de la Universidad de Monterrey y he tenido problemas con Figma ya que me pide que se verifique si soy estudiante o docente pero ya lo intente varias veces y no me a permitido editar las presentaciones en especial las que son colaborativas. Necesito ayuda lo más posible porque tengo trabajos muy importantes en el Figma y no puedo editar nada.

Urgent Assistance Needed with Website Display and TranslationsHello Everyone,My Fidarax website is finished, but I can no longer see the display of images and content on my homepage in Desktop, Mobile, or other formats once published.It shows a blank page with nothing on it. Could you please help me resolve this issue urgently?Second issue: Whenever I try to perfectly translate all pages of my website into the five indicated languages, some pages are fully translated while others are only partially translated.Last issue: My actual photo keeps disappearing with each update and constantly gets replaced by the face of another person generated by AI.Thank you very much for your help. Princesse MouandaFounder & CEO - FIDARAX LLC    

Hey guys, I’m really stressed about this, and support hasn’t gotten back to me yet. I’ve read that having a paid account should mean faster support, but no one has responded for over 30 hours. I’m the account owner, and earlier today I discovered that a business-critical design file was deleted and subsequently removed from the trash. I’ve checked the deleted items section, but the file is no longer visible or accessible. Does anyone have any suggestions or ideas? This file is essential to an active client project, and the deletion appears to have happened recently.

Hello, I am a student at Harvard University and I am having issues updating/creating a Figma student account due to Sheer ID verification.  I have submitted a help ticket to Sheet ID but they are requiring a student email address, which has not been assigned to me to date.  I can provide the necessary information that confirms my enrollment.  My classes begin on Monday January 26th and we have a group Figma project that has been shared with the class.  Any help would be most appreciated to get access to the software prior to the start of class.