Get Solutions

Hoping someone here has been through this. I'm the admin of a Professional team. I have so bad experience with that subscription.What happened:- Our annual plan renewed on June 29 for our old seat count (4 Full + 6 Dev), generating an invoice for 1,632 USD.- We no longer need that many seats — going forward we only need 2 Full + 5 Dev.- The renewal date had already passed, so the "Review seats" modal was no longer available and I couldn't reduce seats myself.- The invoice went overdue, the whole team is now locked (view-only, nobody can edit), and Settings now shows a "Reactivate plan" option plus a monthly renewal date — so the annual plan seems to have come off and the account flipped to monthly.My questions:1. Does anyone know if the overdue annual invoice gets voided automatically once the annual plan lapses, or do I have to ask Support to cancel it? It's still showing as overdue and keeping the team locked.2. Is the cleanest path just to let it drop, then rebuild the subscription

Hi Figma support team, I mistakenly added an extra Developer seat to their Figma plan, and it is now appearing on our upcoming July 15 invoice. The seat is currently unassigned, and I would appreciate your assistance in removing it so that it is not included in the invoice.

I thought the figma agent feature does not consume credits during the beta. Is this a bug? or the limit that was said here is something different?

I need a quote for 15 annual business plan licenses, full setup. I sent the form to sales but haven't received a response.

I can’t figure out how to change the layout of an existing slide in Figma Slides. When creating a new slide, I can choose a layout from the theme, but once the slide is added, I can’t find a way to switch it to a different layout.Am I missing something? Often, I realize later that a different layout would work better and want to apply one of the theme’s template layouts to an existing slide—but I don’t see an option to do that. The only option I can find is “Template Style,” which seems to change only text styles and colors, not the layout itself.Is there a way to reapply or change slide layouts after a slide has been created?

I HAVE PAYMENT PROBLEM I paid PRO plan on FIGMA, FULL SEAT, FIGMA charge 20eur from my visa card but I didn't get invoice or PRO Plan - still funds are charged from Figma -  just received confirmation from the bank. I’m still on free PlanThis is fraud

Does anyone know if its possible to disable the ability to purchase additional AI credits at the organization level? I understand you can disable a users ability to use pay-as-you-go credits (this has been disabled for all our sues), I am needing to stop the ability of an admin purchasing additional credits  in the first place to satisfy a control. Use case being admins in Figma are SME’s but not the internal contract managers, we do not want a scenario where the CM is liable to cover costs for credits which were ordered outside internal approvals, triggered by the SME admins. Hopefully that makes sense? I just want to turn off purchasing credits - our people can use the monthly allocation and that’s it til the month rolls over.

We've submitted our app more than 10 times, and it has been rejected each time. After every rejection, we've made the requested changes and fixed issues with our OAuth app.However, this time we haven't received a reply for 9 days. Is everything okay? Could it be that the moderators got fed up with us and shadow-banned our app?I'm referring to the app Vaibly (fuid=1484206766086870552). 

Hello,I am posting here because I have been unable to get assistance through Figma Support.I was charged for my Figma subscription, but I have not received the invoice, and it is not available in my account. I need this invoice urgently for accounting and tax purposes.I have already contacted support multiple times:Ticket #1999192 – No response has been received. Ticket #1999224 – This ticket was marked as Resolved, but my issue was not resolved, and I did not receive the requested invoice.I have already provided proof of payment, including my bank statement showing the transaction. My account is not associated with any team, and I am the account owner.I would greatly appreciate it if someone from the Figma team could review my case, reopen the closed ticket if necessary, and send me the invoice as soon as possible.Thank you.

We're connecting Figma's official remote MCP server to AWS Bedrock AgentCore Gateway for an internal enterprise AI workflow used by our design and development teams.We can discover the MCP/OAuth metadata correctly, but the connection is blocked at authorization. Our use case is not a public MCP client or IDE plugin. It's a secured internal gateway that already handles user authentication (<Auth0 / your IdP>) and routes to <Jira, GitHub, Figma, ...> tools. We use AgentCore Gateway specifically for security: it enforces fine-grained, per-tool access control over which MCP tools each user can invoke, centralizes outbound OAuth credential handling, and audits every tool call through a single controlled egress point. Connecting IDEs directly to Figma would bypass these controls, which our security policy doesn't allow.

Hey Team,We submitted an app for review over a week ago, we received a rejection, because figma cant download any extension to verify our app, so we were told to just upload a video for the review, we did so, and haven’t heard back. Can we please somehow fast track this? We want to launch a figma integration to our customers, and this has become a blocker.Is there anything needed from our side to expedite this process? Can an ETA be shared, so we can plan accordingly?

プロフェッショナルプランの管理者で、自身にはフルシートを割り当てています。デザインファイルで無料プラグインを起動しようとすると、なぜかFigma Slidesのコラボシート移行に関するポップアップが表示されてプラグインが使えません。

안녕하세요, 오늘 결제날로 카드결제가 계속 되는데, 금액상 결제가 안되고 있는 상태이구요, 저는 구매 취소를 원합니다. 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요. 결제 3/20 안되게 해주세요. 더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hello, I need to update the email address on my Figma account because it is currently tied to my work email. I would like to change it to my personal email instead, but I keep getting this error. Is there a way to change it?Please see the attached screenshot for reference:  

Hello,I'm looking for some help regarding my Organization plan.I contacted Figma Support on June 29 to request a downgrade from an Organization annual plan to a Professional plan with 2 Full Seats.Since I didn't receive a response, I submitted another urgent support request today.Support Request:#2000703Our renewal date is July 15, 2026, and I'm worried that the plan will renew before my request is processed.Could someone please check whether my request has reached the appropriate team or help escalate it?I understand that the forum cannot process billing requests directly. I'm simply hoping someone can help route my existing support request to the correct team before the renewal.Thank you very much.

Steps: 1) Create a text layer with Auto width resizing. 2) Enter edit mode, select all, paste any text — works correctly, width adjusts. 3) Enter edit mode again, select all, paste different text (plain paste ⇧⌘V behaves the same).Actual: the layer switches to Auto height; width freezes at the pre-paste value. Inside auto-layout component instances the label keeps the old narrow width and wraps one syllable per line. An error toast pops up at the moment of paste.Expected: resizing mode is preserved; width re-fits the new content.Repro rate: 100%, reproduces on plain text layers, component instances, text bound to a text property, and nested instances alike.

Not opening or showing anything but a blank canvas

We're using the Figma embed on our site. It works in Safari, Chrome, Firefox, and on Android native, but recently with new figma embed release it started to crash on iOS.Is this a known issue with the Figma embed on iOS / mobile WebKit? Any recommended workarounds or embed settings we should use?Happy to share repro steps, iOS version, and a minimal embed snippet if helpful.

My account got hacked and I got kicked out - they changed the email address.I tried recovering it through support, but now they’re not answering me and hasn’t answered for months. I don’t think that they believe that is was my account, but I have sent so much documentation that they never responded to… I really need help as a lot of my work and also personal information is in files on that account. I’m really worried right now.I’ve created a new Figma account, using the same, original email address from the stolen account… I still have access to the email and I’ve written support from said email… But it doesn’t seem to matter. English is not my first language, so sorry if I’ve written this a bit messy...Please help… I’m getting desperate.. Kind regards Nadja

I have problems with deleted projects in the Trash. Nothing at all is showing up. It’s not a team or seat problem.I have also experimented with creating some dummy projects, with an without files in them, and deleting. Nothing shows up. individual files are there from months ago, but when I switch to “projects” there is just a screen that looks like a loading screen. No filters seem to help. I have also tried this on other accounts in the app and the browser, and the same thing.Nothing showing up in Projects in the Trash.

This happens to us frequently when architecting a library file:A concept file has several instances of a component - that component has many variants and all of them are placed in the concept file. Now we delete some of the variants in the library file, and make various changes to the other variants. The library file is republished. After updating components (sometimes on all pages, sometimes just the current page), the variants with just changes seem to update well. However the instances of variants that were deleted in the library file just sit there - no update prompts, no “main component was deleted” type messages. We can even change properties of these instances. Its as if the concept file is hanging on to a memory of the library file and not flagging an issue.What we’d expect: An indication that these components are now effectively detached so we can choose to update them to a variant to still exists.What we’d love: A guided flow similar to the “missing fonts” flow, where substit

I recently noticed an issue in Figma which wasn’t an issue earlier. I’m seeing this issue with frame and auto-layout both.If a parent frame contains child frames whose width/height is set to either fill or fix to the same of parent’s, the parent frame’s stroke (inside) isn’t visible around the child, only visible in the spacing area between the child frames.  

Hi everyone,I'm currently struggling to get a response from Figma support regarding an annual renewal charge of $192 USD that hit my card two days ago.To be honest, I'm feeling pretty stuck. My team was disbanded last year and I've already left the company. Since I no longer have access to the old group email that was linked to the account, I completely missed the renewal notification. It was quite a shock to see the charge on my statement when I'm not even using the service anymore.I've already downgraded the workspace to the Starter plan as soon as I saw the charge, but I really need help getting this reversed. I submitted a ticket two days ago, but haven't heard back yet.Has anyone here been in a similar situation?If a Figma staff member or moderator happens to see this, I’d be incredibly grateful if you could check on my ticket and help me escalate this. I’m really worried about the timeline for the refund, and any guidance would be a huge help.Thanks for your time.

I am not able to publish plugin after I changed my email. I’ve emailed to the given email address 7 days ago but didn’t receive any reply. 

Hi,Just a strange behaviour with text on path.It’s look like a bad center for each letter.