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minhtrang
minhtrang
New Member
Nov 4, 2026 11:47 PM UTC
Solved

Request delete account

Hi team

I would like to request admin delete my old account. I can not log in into this account cause deactived associated email

Celyn_L
Celyn_LSolution
Figmate
Nov 5, 2026 5:32 AM UTC

Hi ​@minhtrang, Celyn from the Figma Community Support team here.

Thanks for reaching out. While we’re unable to review account-related issues here in the Forum, I’ve located your support tickets (#2241949 and #2244310) and added an internal note to bring them to the team’s attention.

I can see that a team member is already helping you with a related issue on ticket #2241949. Feel free to follow up directly on that ticket so the team can keep track of everything and assist you further.

Thanks for your patience while the team reviews your request!

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3 replies

Celyn_L
Figmate
Celyn_LSolution
Figmate
Nov 5, 2026 5:32 AM UTC

Hi ​@minhtrang, Celyn from the Figma Community Support team here.

Thanks for reaching out. While we’re unable to review account-related issues here in the Forum, I’ve located your support tickets (#2241949 and #2244310) and added an internal note to bring them to the team’s attention.

I can see that a team member is already helping you with a related issue on ticket #2241949. Feel free to follow up directly on that ticket so the team can keep track of everything and assist you further.

Thanks for your patience while the team reviews your request!

minhtrang
minhtrangAuthor
New Member
Nov 5, 2026 6:29 AM UTC

Thank for your reply. I have urgent issues related this account but figma team has not offered workable solutions. How can I reach your team efficiently and continously?

Celyn_L
Figmate
Celyn_L
Figmate
Nov 5, 2026 8:25 AM UTC

Hi ​@minhtrang, I understand this is urgent, and I’m sorry the help so far hasn’t resolved your account issues.

The best way to stay in touch with the team handling your case is to reply directly to the email for ticket #2241949. Please let them know what’s still unresolved and why the suggested solutions haven’t worked, so they can help with the next steps.

I’ve already flagged your tickets internally to bring your concerns to the team’s attention. Thank you for your patience while the team reviews your concerns and advises on the next steps 🙏

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