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Prince Karikari
Prince Karikari
New Member
Nov 9, 2026 11:55 AM UTC
Question

Refund on Monthly Subscription

Dear Figma Support Team,

 

I am writing to request a full refund for a recent auto-renewal charge of $32.90 under Invoice number X3ZAZUAL-0003 yesterday, November 8th 2026. This charge was unintended as I no longer require the service and intended to cancel before the renewal date.

 

I have already downgraded the workspace and have not used any paid features since the payment was processed. Please review my account history and consider an  exception for this accidental renewal.

 

Thank you,
Prince

This topic has been closed for replies.

1 reply

Celine_
Figmate
Celine_
Community Support
Nov 9, 2026 12:32 PM UTC

Hi ​@Prince Karikari , Celine from the Figma Community Support team here! Thanks for explaining what happened. I’ve created a support ticket on your behalf so our team can review your charges and refund request for the $32.90 renewal.

Under our Terms of Service, subscription payments are generally non-refundable. However, our support team can review your circumstances. Please continue directly through the support email so the team can review your billing details privately.

I’ve included in your support case that you’ve already downgraded and haven’t used paid features since the renewal. For reference, your case number is 2251987 sent to your email address: axxx2@gxxxl.xxm.Thank you for your patience while the team reviews it!


Update: I see in the backend that the support agent has resolved your issue! 🙌🏼 They confirm your plan is cancelled now, and you won't be charged moving forward unless you choose to subscribe again in the future. Please check your support case for the full details, I am closing the thread here, thank you!

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