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okoliuchenna97
okoliuchenna97
New Member
Nov 9, 2026 8:39 AM UTC
Solved

propblem report

Hello Figma Support team 

I received an email this morning that u have been charged $167.70 for my monthly subscription which I never opted for 

I was not aware of this transaction I never requested for it I can remember subscribing for one year last month not monthly 

Please I need immediate refund I never asked for it I never gave permission for this transaction. 2251464

Thank you for your assistance.

Best regards,  
Okolie uchenna 

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Nov 9, 2026 10:54 AM UTC

    Hey ​@okoliuchenna97 , thanks for reaching out in the Figma Forum! I’ve added a follow-up note to your ticket #2251464, and a support agent has now replied.

    They confirmed that your seat changed from Collab to Full on the same day and that the $167.70 charge relates to this upgrade.

    The upgrade appears to have occurred when you tried to edit a Figma Design file. Figma displays a prompt explaining that a Full seat is required to continue editing. Accepting that upgrade would add the associated charge to your invoice.


    I’d recommend checking your support email for the full billing breakdown and next steps regarding your refund request. For privacy and security, please continue directly with the agent for further assistance. I’ll close this Forum thread here as it’s been addressed, thank you!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    Nov 9, 2026 10:54 AM UTC

    Hey ​@okoliuchenna97 , thanks for reaching out in the Figma Forum! I’ve added a follow-up note to your ticket #2251464, and a support agent has now replied.

    They confirmed that your seat changed from Collab to Full on the same day and that the $167.70 charge relates to this upgrade.

    The upgrade appears to have occurred when you tried to edit a Figma Design file. Figma displays a prompt explaining that a Full seat is required to continue editing. Accepting that upgrade would add the associated charge to your invoice.


    I’d recommend checking your support email for the full billing breakdown and next steps regarding your refund request. For privacy and security, please continue directly with the agent for further assistance. I’ll close this Forum thread here as it’s been addressed, thank you!

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