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byta
byta
New Member
Nov 9, 2026 1:58 PM UTC
Solved

Unexpected charge on Professional plan invoice

So, I already bought the 1-year Figma Pro plan, which means I shouldn't have to pay anything next month, right? However, when I checked my billing page, there's an upcoming invoice due next month with "seat updates" listed in the details—even though my account (just 1 email) is the only one accessing Figma right now.

 

Does anyone have any tips on what I can do so they don't charge me next month, or anything else I should look into?

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
Nov 9, 2026 3:03 PM UTC

Hey ​@byta , Celine from the Figma Community Support team here! I can see you’ve already contacted our support team and that your request has now been resolved.
For context, your annual Collab seat was upgraded to an annual Full seat, resulting in a prorated charge. As requested, your Professional plan has been aslo cancelled effective today.

Please check your support email for the detailed breakdown of the “seat updates” on your invoice and confirmation of the changes made. If you have any further questions, reply directly there so the team can assist you privately. I’m closing this thread as your request has been addressed. Thank you!

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Celine_
Figmate
Celine_Solution
Community Support
Nov 9, 2026 3:03 PM UTC

Hey ​@byta , Celine from the Figma Community Support team here! I can see you’ve already contacted our support team and that your request has now been resolved.
For context, your annual Collab seat was upgraded to an annual Full seat, resulting in a prorated charge. As requested, your Professional plan has been aslo cancelled effective today.

Please check your support email for the detailed breakdown of the “seat updates” on your invoice and confirmation of the changes made. If you have any further questions, reply directly there so the team can assist you privately. I’m closing this thread as your request has been addressed. Thank you!

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