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Hello Figma Support Team,I hope you are doing well.I noticed a charge of $109.22 on March 2, 2026 (Receipt #2643-3090) for a Professional Full subscription. However, I had already cancelled my subscription before this billing date.Since the subscription was cancelled, I would like to understand why this payment was processed and kindly request a refund for the charged amount.Please review my account and let me know the reason for the charge and the refund process.Thank you for your assistance. 

 Windows 11 HomeVersion: 24H2OS Build: 26100.7462Experience Pack: 1000.26100.275.0Microsoft IME option: “Previous version of Microsoft IME” - Off I recently had a problem that I had to press the Backspace button one more time when I erased the last consonant of Korean characters.

It seems a lot of people are having trouble with this, and looking through responses it seems I’ve hit a wall. I was prompted to verify my education status, to which I did successfully, but was then reprompted less than a week later, giving me the verification limit exceeded screen.  I contacted SheerID and they responded promptly stating:After reviewing our records, I see that your verification request was successfully processed on September 17, 2025. You’re all set, and there’s nothing further you need to do on your end, as your verification is complete. According to Figma's guidelines, you’re eligible to apply for this offer once every 335 days, and you can reapply for it again after this timeframe has passed. Since your previous request was approved within this timeframe, your discount remains active and valid. As a result, submitting a new request will cause system errors and is unnecessary. After doing some of the recommended fixes (logging out and back in, clearing cache, etc.)

Hi, I am unable to publish my Figmake flow to community. Need to participate in Figma Makeathon on Contra and I have just an hour.I built the workflow on member account under organization (professional), it was not letting me publish it. Now I have transferred ownership to my personal account and still getting same error. 

Hello.We have organization plan, i am file owner and have full seat. But i am not able to use Connect Code.I see error: “You do not have permission to view GitHub information for this file” and icon “Connect to GitHub” is disabled: My organization admin have this button. I asked him to connect our GitHub repository - it was succeeded, but i am still not able to connect any component. Link to figma file 

Hello Figma Support Team, I hope this message finds you well. My Figma account (username: asidle, email: [redacted by moderator to remove personal information]) has recently been suspended, and I am currently unable to access my design files. I have already submitted an appeal through the support form (Ticket #1765246), but I have not yet received further information regarding the reason for the suspension. There are important project files in my account that I rely on for ongoing professional work as a UI/UX designer. The suspension has significantly affected my ability to continue my projects. I sincerely believe this may have been triggered unintentionally, as I have always respected Figma’s Community Guidelines and Terms of Service. If any unusual activity (such as IP changes or login irregularities) was detected, I am fully willing to cooperate and provide clarification. I kindly request a review of my account and would greatly appreciate it if this case could be escalated to the

Hey Fig Make Team,Last week, I was able to upload PNG files to use with Fig Make and it is not telling me that I can’t.This seems like a BUG to me.Here is what Fig Make suggest I send you in the report: Bug Report Summary:Issue: Images uploaded via the "+" → "Add images and files" button are not generating accessible figma:asset/... identifiers for the AI assistant Previous behavior: This upload method worked correctly in the past (as recently as a week ago) Current behavior: Uploaded images show as /* image omitted from history */ and the AI cannot access the asset identifiers Impact: Users cannot update their apps with newly uploaded images through chat

Hello. My AI Make has stopped working in my current project for no apparent reason. Every time I run a command, I get this message: “An error has occurred. Request ID: 3****************”Is there any explanation for this, please? I'm stuck.

I logged into Figma with my Google account, which was initially [redacted by moderator to remove personal information]. Later, I updated my Google account to [redacted by moderator to remove personal information]​​​​​​​. My previous account became my secondary email address and cannot be changed. Now, all my previous files are gone when I log in with Google. Can you help me recover my old files? I can provide all necessary proof.[redacted by moderator to remove personal information]​​​​​​​

Bonjour,Je rencontre un problème concernant la propriété d’un fichier Figma et je ne sais pas comment le résoudre.Contexte :J’ai créé un fichier dans le cadre d’une mission freelance pour un client.Le fichier a été partagé avec l’équipe de développement ainsi qu’avec le client, avec des droits de modification afin qu’ils puissent travailler de manière autonome.À la fin de la mission, je me suis retirée du projet et je ne conservais qu’un accès en consultation.Récemment, le client m’a informée qu’il ne pouvait plus accéder au fichier. Après vérification, je constate que je n’y ai plus accès non plus : Figma me demande désormais de faire une demande d’autorisation, alors que j’y avais encore accès récemment.Le fichier se trouvait initialement dans les Drafts (brouillons) du compte créateur.Or, l’adresse email associée à ce compte n’est plus active aujourd’hui.Situation actuelle : Le client n’a plus accès Je n’ai plus accès Nous ne savons pas qui reçoit les demandes d’accès Il sembl

Hi,  I am using figma pofessional plan since more than 1 year. Whenever i contact the team to extend buffer time after finising my exact billing date, they always help me.  And this time, again i have sent email to them to help me to increase buffer time and still waiting for them to response, support ticket : 1773195 . My team will start work after next 3 hours and my plan is locked now, and lets see if they can help me to reactived and extend the buffer time.  I am waiting for support team to response.   

Would be possible to display the variable mode value instead of its default value on the previews? Type size and line height values by the side of the type style nameOn my current project, the typography scale changes depending on the device size.I have set up 3 modes: Mobile, Tablet and Desktop. Using the Small type style as example. Its 12px on Mobile (default value), 13 on Tablet and 14 on Desktop.But when I use it inside a frame that is on the Desktop mode, it still displays the default value even though it is rendered correctly at 14px. Variable size value not updated to its modeIts a minor thing but every now and then when I need to double check something, I end up breaking the style link temporarily just to make sure its getting the right value.Just to be clear, the ideal behaviour for me is to every time we display a variable value, it should be aware of its mode.In the example below, it should display 14px as those are inside a frame on the Desktop mode.  

Hello,I wanted to ask about access to Figma AI (the sparkle icon) in my account. Since the day I created my account, I have never seen the Figma AI sparkle icon in my interface. However, one of my friends—who also has a free account—already has access to it.Could you please check if there is any issue with my account or if my account is not included in the rollout yet? I would really appreciate it if you could enable access for my account if possible.Thank you for your help.

Hello,I’ve written to Figma’s Product Support team but received no answer. We are currently experiencing ongoing issues with faculty access to our institutional Education Team, which is now affecting our ability to properly run the UI module of our diploma programme.At the beginning of the academic year, some external lecturers were able to access the Education plan without any issues. However, this is no longer working.We understand that external email addresses cannot be granted access to an institutional Education Team linked to a university domain. That said, we are now facing a second issue:Several lecturers who already have an active institutional account are unable to obtain Faculty verification within Figma Education, even after:– Activating their university account (email and intranet access)– Logging into the university system prior to accessing Figma (SSO)– Applying for Education access using their edu.es address– Submitting an official verification letter digitally signed b

"I have been trying to verify my student status to get the Figma Professional plan for days. I kept getting an error during data verification, and now I am locked out with a 'too many attempts' error. It is my right to access these resources as a student, so I would really appreciate your help in resolving this."

I would like to inquire about my eligibility for the Figma Education Plan. I am currently enrolled as a student in a university and are currently logged in to Figma with my university account email. I am also ready to provide more information if needed. I tried signing up using the SheerID verification, but it keeps getting rejected with no clear reason why. I have also contacted their support team about this, and their reply is just this message with no further instructions: "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed." Moreover, after the above email, I am no longer able to submit another application. Their system just shows the message: "Verification Limit Exceeded"."We're glad you're enthusiastic, but it looks like you've already redeemed or attempt

Dear Figma Support, I deleted my teams and clicked "Send restore email" many times, but I have NOT received any restore email in my inbox, spam, trash, promotions, or any other folders. I have checked everything and the email is missing. My account email: [redacted by moderator to remove personal information]I have 3 teams deleted, around Feb 28 or Mar 2, 2026.I am the owner of these teams and need to restore all of them and all files inside. Please manually restore my teams for me. Thank you very much. Best regards, [redacted by moderator to remove personal information]

I have some linking issues that I need help with. I have a paragraph of text and within that paragraph I have highlighted some text to make links to external web pages. Some links work fine because they are only on 1 line, but the other links that span multiple lines of text only work on the first line/row of text when exported to PDF. The other rows beyond the first row do not export as links, but are still underlined like a link would be. They look and work fine in Figma, but lose the link on second and third rows when exported to PDF. I’ve even tried making each row its own link and that doesn’t work either.Odd thing is that exporting the file last week worked just fine with these multiline links but now they don’t work. I don’t recall doing any updates to Figma, but could have been one of those “update on next launch” things that happened. Hopefully this makes sense and that someone else has seen this before. And thanks in advance for any help.

summarize stickies is not working right now. Cluster by topic is working but it’s not very good :/ Lots of stickies getting dropped. But summarize just does nothing. 

Hello there, I have been creating a Figma Make project and before everything was working fine. But now my project does not connect with my original Supabase project. Although even in Make file settings it shows the project is connected to a Supabase account. And that too the correct project. The displaying project is mine, but in code it is an unusual Supabase project name entered.When i try to change that, Figma Make prompts that this action is controlled by Figma and cannot be changed.

I edited the Figma Make prototype using the Point and Edit tool to change the background color. I changed it, but upon refreshing the prototype, the old color appears. How to save the change made using the Point and Edit tool, especially in the case of changing the background color? 

Hello Figma Support Team, I am facing an issue with one of our company’s Figma accounts and I need your assistance. This account was previously managed by a developer who worked at our company, but he has since left. Currently, I am unable to change the email address associated with the account. Whenever I try to change the password, the system indicates that the password is incorrect. The only way I can access the account is by signing in using “Continue with Google” with the same email. Additionally, when I attempt to change the password, disable security settings, or make any account changes, I am asked to enter the current password, which is always rejected as incorrect. I kindly request your help to:  Remove or reset any existing security restrictions on the account Assist me in changing the email address to a new company-controlled email  Please let me know if you require any verification or documentation to confirm ownership of the account. I will be happy to provide it. Thank

My team is looking at ways of better integrating our DS in Figma with Figma’s MCP server, and Figma’s Code Connect feature, specifically.We don’t currently have an organization or enterprise plan, so I was hoping someone who has the knowledge—whether as a Figma team member or an org/enterprise user—might be able to answer this question:In Figma’s Code Connect Feature, can you map a Figma component to a directory in your codebase?  Or does it have to map to a specific file (e.g. could we map a `Button` component to `/DS/Primitives/Button/`, or do we have to map it a specific file like `/DS/Primitives/Button.tsx` or `/DS/Primitives/Button/index.tsx`?Thanks!

Hi!I’m having an issue with colours not displaying correctly when I use the desktop app on my second monitor.I have my laptop (Dell XPS 15, Windows 11) extended to a monitor (ViewSonic VX3211-2K-mhd). On my laptop there are no problems but when I move the window to the second monitor, the entire app doesn’t display colours properly. This seems to be happening only with the Figma desktop app- all other apps I’ve checked show the correct colour profile, including Figma in the browser. You can also see below that when I screenshot the window, the colours are still altered.Laptop screen - Correct coloursMonitor screen - Colours on canvas and interface displaying incorrectlyAdditionally, when I move the window so that it’s partially on the desktop screen, there seems to be a point/boundary where the colour profile switches.Correct colour profile (Red line shows divide between screens)Incorrect colour profile This post essentially describes the same issue I’m having but the fix didn’t work f

Figma keeps charging me more.I subscribe to the $5 plan, but it constantly gets upgraded to $15!