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Hi, I was given an educational Figma account at my university, and I logged in and added it, but when I went to verify it, it took my personal account and assigned the educational plan to it. What should I do?

Hello,I am experiencing an issue where I cannot change my account email address.Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.Could you please look into this and let me know how I can successfully update my email address?Thank you.

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n

The company I works for would like to secure a license. Before doing so, it is a policy that the decision makers see a live demo. How can we make that happen? 

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

I’ve submitted several support requests to Figma but haven’t received any replies to my questions or issues. Has anyone else experienced this? I need help with the following:Understanding how to switch our billing method to bank transfer Understanding how to proceed with the security checklist requested by our IT Security department

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We have been unable to move forward with purchasing multiple Figma Organisation licences licences, as we require a formal quotation.We and other team members have submitted several enquiries to the Contact Sales team over the past 3 - 4 months but have yet to receive any response.Our requirement is for 3 x full Organisation licences, 3 x Dev Mode Organisation licences, 3 x contributor licences.   Could someone please contact me ASAP otherwise our team will need to find a competing product to use. 

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi Figma Support Team, I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!! 

I’m currently looking into SellerPic AI product photography as a potential extension of a workflow that starts in Figma and ends in live e-commerce listings (Shopify / Amazon).The main problem I’m trying to solve is the gap between: Design systems and mockups created in Figma Final product images, try-on visuals, and short videos used on product pages and ads From what I can tell, SellerPic is positioned less as a creative design tool and more as a production layer: Generating consistent AI product photography from basic inputs Creating virtual try-on images for apparel Turning approved visuals into short image-to-video clips for marketing Looking for designer perspectivesIf you’re a designer or part of a design-to-commerce team, I’d love to hear: Does a tool like SellerPic reduce post-design production work? How well do its outputs align with brand systems defined in Figma? At what point does manual design still outperform AI-generated visuals? For reference, this is the too

Update attempt was unsuccessful on Figma Make 

Hi, I were originally on the education plan with my personal email “[redacted by forum admin/moderator to remove PII]”. After few months of using, I upgraded to the professional plan for a cost of 20$ a month, so I’m not on educational plan anymore.I would like to restore my education plan to my college email “ [redacted by forum admin/moderator to remove PII] “ email.How can I do this? Thank you

  I’m trying to recover a personal design project I created around April–June 2024, but I can no longer find any of my old files after logging in. I have already:Checked Drafts, Recents, and all workspaces Tried every login method (Google and email/password) Logged in using both of my emails It seems the files may belong to another Figma identity linked to one of these providers, and I may currently be logged into a different account. Could you please check if there are any Figma accounts associated with these emails and help restore access to the files? Details:Approximate creation date: April–June 2024Project type: personal design file (not part of a team) Thank you very much for your help

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

I have been working on a few design files that were saved in my Drafts. I noticed that these files are no longer accessible, and I am unable to locate them in Drafts, Projects, or Trash. I cannot overstate how important these files are to me, and how much I need them back asap. What caused this?? How can I fix it??

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

I’m reaching out because I’ve lost access to my figma account that was associated with my school email ID, which has since been deactivated.I also submitted a support ticket (#1709065) explaining the situation, but haven’t heard back yet.I would really appreciate any guidance or advice on how to proceed.Thank you in advance! 

검증 한도 초과되어 학생인증을 진행할 수 없는 상황입니다. 메일이나 개인정보를 올바르게 입력하였습니다만 어떻게 하면 업그레이드된 계정을 사용 가능한지 여쭙고자합니다.

Hello, I would like to know if it's possible to integrate Google Maps into the app I'm creating in Figma. If so, I'd like to know how.

I’m paying professional license and my Figma make doesn’t work for almost 3 months. Every time I try it, it freezes and doesn’t even let me create the prompt. 

I have successfully published my Figma Make before, but I went bananas and created a whole app in figma make. After 400 iterations, my project size is probably pretty large. Whenever I try to publish, it thinks for a long while before its saying that it has failed. I’ve also tried to look through other threads here to see what the common issues are but to no avail. To some extent ive tried to optimize the files using prompts, but sometimes it just destroys my app completely and I have to revert. Any ideas?

I was following a tutorial where someone set truncate text then set max lines but when I try it no text box appears to allow me to enter max lines. Is this option gone? Ho do I set max lines in the new version? Thanks.