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Question

Professional account displaying as free. Unable to access team files.

  • May 13, 2026
  • 3 replies
  • 16 views
A
  • Anonymous

I am the admin on my team’s account, and my dashboard is showing that the account is free, and I am no longer able to access any of the files, see the team, or access the admin panel. My team, however, are still able to access the files, and they still see the 7MC team that I created.

The chat bot keeps telling me that support tickets are handled Monday-Friday. However, I submitted my support ticket two days ago and no one has responded. I have a few urgent things that need to be done, and this is starting to impact the business. I need it resolved quickly. 

 

 

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • May 13, 2026

Hey ​@Lacy Wilson , sorry to hear you're dealing with this, especially with urgent business needs on the line!

This sounds like it could be a permissions or account sync issue since your team can still access the files but you can't. A couple of quick things to try in the meantime:

  • Log out and log back in to refresh your account permissions, and please make sure you log with the right account.
  • Try accessing Figma via a different browser or incognito window to see if that helps

I can see your support ticket has been received, I've added a follow-up note to increase visibility and flag the urgency of your situation. An agent will get back to you as soon as possible. Thanks for your patience!

A
  • Anonymous
  • May 13, 2026

Hi Celine, 

I have logged out and back in multiple times, on different browsers and different devices. And I have restarted everything several times, just to confirm. None of these have produced a different result. 

I appreciate your response, and you flagging the ticket. 

    Celine_
    Figmate
    • Celine_
    • Community Support
    • May 14, 2026

    Hey again, I see in the backend that you were able to get the account changed over. I’ve gone ahead and closed the thread here, thank you!

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