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Helen Snitsarenko
May 14, 2026
Question

Refund and cancellation

  • May 14, 2026
  • 1 reply
  • 30 views

I couldn't cancel my subscription on time, and yesterday I was charged for it. I canceled the subscription immediately; I didn't use any of the Professional Plan features. I also immediately contacted support, but no one has responded since yesterday. Please help, I want a refund.

1 reply

djv
Figmate
djv
Community Support
May 14, 2026

Hi ​@Helen Snitsarenko, thanks for reaching out about this! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I completely understand the urgency here. I saw that you also reached out to support on ticket #1900830, so I’ve escalated the case on your behalf. Someone from the team will review and reach out to you directly via email as soon as they can. 

If you have any further questions or concerns, please reply to support directly via email. 

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