I couldn't cancel my subscription on time, and yesterday I was charged for it. I canceled the subscription immediately; I didn't use any of the Professional Plan features. I also immediately contacted support, but no one has responded since yesterday. Please help, I want a refund.
Question
Refund and cancellation
Hi
I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I completely understand the urgency here. I saw that you also reached out to support on ticket #1900830, so I’ve escalated the case on your behalf. Someone from the team will review and reach out to you directly via email as soon as they can.
If you have any further questions or concerns, please reply to support directly via email.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.