Skip to main content
Question

구독 취소했는데 왜 결제가 된거죠?

  • May 14, 2026
  • 1 reply
  • 14 views

장준영

구독 취소를 예전에 했는데 결제가 되었습니다. 계정 상 무료 버전을 사용중이라고도 나오는데 왜 결제가 된건지 확인 후 환불해주세요

1 reply

djv
Figmate
  • Community Support
  • May 14, 2026

Hi ​@장준영, thanks for reaching out! 

I’m Denise from the Community team at Figma. I do not speak Korean, so I hope it is okay that I am replying in English. 

Depending on when you cancelled your subscription, the charge may not be for a new term or a renewal of the plan. If you had any pending, prorated charges on your account, they usually appear on the following invoice, since it wasn’t billed in the prior term. It looks like you had a Collab seat upgraded to a Full seat after your most recent cancellation, which is why you saw this invoice.

The support team should be able to clarify and help directly with this. My team here on the forum isn’t able to assist with Billing issues, but I saw that you also reached out to support on ticket #1902714. I’ve escalated your ticket on your behalf, so they will be in touch as soon as they’re available.

If you have any further questions or concerns, please reply to support directly via email.