Ask the Community

hi everyone, I would like to change my email address for my account but I can’t seem to do it. this error keeps popping up and I’m not sure what to do next. I’ve reached out to support only to receive the reply below, which is not very helpful: " Thanks for reaching out! It looks like you’re contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum and Help Center…" help anyone? many thanks in advance!

I have created a component in which a button is to be right-aligned on klick. No matter what I do, it remains left-aligned.

In the past, when a client sent me a Figma file with view permissions only, I was able to download a local copy and then edit my copy of the file, and share it with others. Now I’ve received a Figma file and did the same - saved a local copy, and working in the copy. I can edit it - no problem. But when I try to share it with someone, I get this message: For you to edit files in this organization, your account needs to be upgraded by an admin. Just click Request upgrade, and we’ll send your request to your organization’s admins. Not sure what is happening. Can someone please help explain?

Figma doesn’t keep the original file names for image fills in the UI. However, there used to be a workaround for by getting the file name in Inspect > CSS code in background property. As recently, Figma stopped showing original image filenames even in the generated CSS code, I was looking into API to see if the original image names are preserved anywhere. I couldn’t find the original filename on any of the endpoint JSON. Perhaps I’m missing something or is this info isn’t anywhere in the API?

When i create a link to indesign from Figma and press it, there is a message: Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions. what could i do?

Any ideas which helps designer to make unique and useful design for clients

I know, very specific title but, here’s what I want to achieve and don’t want to use excessive screens for my prototype: I have a list of cards. Each card is a variant with some properties of the same instance, say “title” and “description” to it. I want click each of these instance to open an overlay that also changes depending on what i clicked. in simple words, i want the popup to restate parts of the thing i clicked on. However, all these clickable instances are the Hover state of their element. I could manually make them each change some variable if they were on my canvas as that hover state, but they’re not, they’re default states, and only have that interaction of click to open overlay when they’re hovered. This means I can’t even manually make each instance in my demo change variables to what it is before showing the overlay, as they’re not editable for me. I looked around for other ways to get this effect with Component Properties but I can’t make those go into the variable!

-2 I want to build up an ontology in Protégé and connect it with Figma prototypes. My purpose is to build up an adaptive UX design using an ontology. Is this feasible? I have no knowledge where I should start. What are the tools, plugins and APIs I should use? Please be kind to explain me the process. I built up the ontology and Figma prototypes are ready. I want to integrate them together and I want the Figma prototypes to behave and response to the ontology I built.

We had two separate branches, each corresponding to a different task, but both making changes to the same section - the main page of the website. We merged the first branch into the main branch, incorporating its changes into the main content file. We then continued working on the second branch. When we attempt to merge this second branch, we encounter conflicts between the main file and the second branch. If we accept the changes from the main file, it overwrites everything we worked on in the second branch. However, we want to update everything except the parts we worked on in the second branch.

I am trying to set up a prototype so that clicking on an element in one frame will open another frame (in the same file, same page) as a new tab when the prototype runs.

Hello, there! { "type": "GRADIENT_LINEAR", "visible": true, "opacity": 1, "blendMode": "NORMAL", "gradientStops": [ { "color": { "r": 0.9468026161193848, "g": 0.7801758050918579, "b": 1, "a": 1 }, "position": 0 }, { "color": { "r": 1, "g": 0.8026315569877625, "b": 0.7916666865348816, "a": 1 }, "position": 1 } ], "gradientTransform": [ [0.02942134626209736, 2.29868745803833, -0.01471067313104868], [153.8611602783203, -179.4796142578125, -76.43058013916016] ] } and I want to generate css code which is in Inspect tab background: linear-gradient(179.27deg, #F1C7FF 0.63%, #FFCDCA 43.59%); how can i get these percentage? thanks!!

Here I have a timer using variables that counts up. When I click on present mode the font changes and the timer font seems low quality. In the main component I do have the same font as in the instance but in present mode there is a different one, how can I fix that? Thank you all.

Having a really weird issue when viewing a prototype, the flow points me and my team are making to match our research interview guides are simply not showing. This seems to only affect when viewing in browser with the share link. Viewing a prototype in the native app and in a tab seems to work just fine. We have the first flow point, then nothing below. This is making our research a bit harder because of the need for us to be able to reset complex interactions back to our designated flow point. Anyone else hitting this issue? if so how have you fixed?

Hi! I’m looking to give non-design stakeholders access to analytics and notifications of a community file I publish. Giving the view access doesn’t seem to do the trick. Can someone clarify who gets notified when a community file gets duplicated? If it’s only writers of the file, is there a workaround so that they don’t need publish something to the file but can still access the notifications?

Just wondering is anyone using the PrimeOne Figma file and how they are finding it.PrimeFaces – 26 Jul 22

I publish the plugin to Figma successfully, then I make some changes, I can find “publish new version” next to the plugin, but for the scond time to update the plugin, I can’t find “publish new version” option anymore. Any one can help?

I created a Figma project and have a component I am using as an overlay when accessing the hamburger menu. When I play the presentation and select “Restart” at the bottom, it displays that component as opposed to going to the first frame. Here’s a video describing the issue - https://tinyurl.com/33u4mt4y, and here’s the presentation itself - https://bit.ly/JAUXUI Feedback welcome and thank you

I have been surprised today to receive a request for edit access from a random person outside of my organization that somehow could access a design file. Design file was inside a Team space, in Professional plan with Share options ‘Anyone with a link’. To my astonishment, when I clicked ‘Share’ button I saw literally ANYONE can see it! How come? Has there be any changes recently to Figma access settings that turn ‘Anyone with a link’ to ‘Anyone’? That is a big difference and actually could lead to a very serious breach.

How do I upload a sepecific font? Saw a page and couln’t work it out.

The text tool, instead of working how it normally does, suddenly stopped working. The already types texts all somehow became locked, I couldn’t do anything but delete them. On clicking them, a small box with ‘A?’ written on it was visible, I’m not sure what that was supposed to mean. After deleting them, I’ve been trying to type something else, but nothing shows except these blue dotted line. Does anyone know why this is happening?

Hey All, Is that possible to enable dev access on the design files which has been created by someone else but transfer the ownership to me?

Ok, I did a search and my “GoogleFu” is failing me on this one. I’m sys Admin for my company and I need to deploy Figmasetup centrally (using intune). Got it all set up and tested on my device, no issue, it also works for my boss. But everyone else gets the “Failed to Extract Installer” message. The difference, I and my boss have local admin privs on our machines, standard users do not. I looked in the forum and closest I could find was this: EASY FIX Figma app Installation has failed (Windows) *EASY FIX* Figma app Installation has failed (Windows) Ask the community Hey all, I just found a fix for this issue 'installation has failed- there was an error while installing the application. Check the setup log for more information and contact the author." I was struggling to fix this error for a while so I’m hoping this information is helpful to others who are struggling with this. Here’s the scoop (this is only for windows users): go to the run prompt. (Wi

We do not understand why our monthly bill for the month of July amounts to $2314 when the previous months were around €200 for the same number of seats. The payment is currently on hold pending explanations. We have contacted Figma’s customer service but have not received any response so far. This morning, we discovered that our environment is locked. Please respond as soon as possible. Why we can’t speak to a human ? Thomas, Lead UX

Hi everyone! I wanna make fixed position overlay. I found the similar topics but could not find solitions. What I want to do is -When users hover a list, the list change the colour (I created variant component). -At the same time, the detail of the list appears on the light of the list. -The lists scroll vertically, but the detail stays fixed. Here is the screen video. Figma fileFigma – 1 Jun 24 The hover effect on the list does not work well too. If you could have a look at it too, would be so helpful! Thank you in advance:)