Ask the Community

Hi everyone,I am attempting to link a custom domain to a site built on Figma, but we are running into errors during the setup process.Our systems administrator manages our DNS independently through custom nameservers (DNS Made Easy). We have already configured the DNS records based on the provided values (A record pointing to the server IP, TXT record for site verification, and a CNAME pointing to sites.figma.net).However, we are hitting the following roadblocks: Incomplete Server Configuration: When a browser attempts to connect to the domain, it successfully reaches the server IP address provided by Figma, but the server responds that it doesn’t recognise or know anything about the domain. It appears the host is not yet correctly configured to respond to our domain traffic. Missing DNS Proxy Toggle: Our administrator suspects that a backend DNS Proxy (Cloudflare intercept) might be toggled on automatically for our domain and CNAME configuration. According to the documentation, this

Greetings, I am having an issue with a button animation I created. The button animation was built with a variable set. I added the button I created to a frame but once I enlarged the frame for overflow/scrolling, the button animation stopped working properly. I have been dealing with this for days and i don’t know what to do to get the effect I desire. I look forward for any help and insight from the community.

Built a plugin to help understand complex Auto Layouts—looking for feedback Hi everyone! As a frontend developer, I often found myself spending a lot of time trying to understand how large Figma layouts were structured before I could start implementing them. Existing tools provide the properties, but I wanted a way to quickly understand the relationships between containers, spacing, and sizing. So I built VizDeez. Instead of focusing on code generation, it visualizes the layout structure. You can: - See a visual map of a selected frame and its immediate children.- Hover to understand gaps, padding, and sizing with interactive animations.- Drill down into nested containers.- Inspect layers and copy CSS/Tailwind snippets when needed. I'd really appreciate feedback from designers and developers who work with Auto Layout regularly. - Does the concept make sense?- Is this something you'd find useful in your workflow?- What would make it more valuable? You can check it out here: https://www.

does the limit of the timeline in motion only stops at 2000ms? if so then what’s the point of having an ability to zoom out all the way above 20000ms?(edit) nevermind, apparently there’s a form right beside the current timeline position to choose the max duration for it, it's just for some reason written in grey, i thought it’s unclickable

New customer here. I emailed support two days ago about how I’ve burned through 3000 AI credits in just a few hours but still not had a reply. Is this the level of support we get?

Hey, thank you for answering. Actually I came across a video where a person was showcasing a video animation on top of gradient background, both are moving independently, I know we can do that in AE but still I was wondering if we can do in this in figma motion. https://www.instagram.com/reel/DZ26Yq5CtAM/Thank you. 

I have had multiple Figma accounts from multiple workplaces. I’ve made a personal free one and made the Profile connections within Figma. Can somebody help me get my original user handle here? It seems weird that they’re not just the same as within the Figma settings

As AI becomes part of everyday design workflows, more designers are exploring the benefits of running AI models directly on their own devices instead of relying entirely on cloud services.Some of the advantages include:Better privacy when working with client files and confidential design assets Offline access for uninterrupted workflows while traveling or without internet Faster responses by eliminating network latency Lower long-term costs by reducing recurring AI API usage Greater control over AI models, updates, and local knowledge basesWith modern Apple Silicon Macs and increasingly capable Windows hardware, running AI locally is becoming practical for tasks such as writing UI copy, summarizing documents, brainstorming ideas, generating images, and analyzing design documentation.I'm curious how the Figma community is approaching this shift.Are you using local AI alongside Figma? Which on-device AI tools have worked well for your workflow? Do privacy and offline capabilities influen

Hi everyone,I'm a UI/UX designer working at Dev Technosys, and our product team is currently redesigning an enterprise fleet management platform. During a recent usability review combined with an internal security assessment, we discovered that some interface decisions could unintentionally contribute to security risks and operational mistakes.Although the backend authorization is functioning correctly, we're exploring how better UX patterns can reduce human error before sensitive fleet actions are even initiated.Current ScenarioThe application supports:Real-time GPS tracking Fleet monitoring dashboard Driver management Vehicle maintenance scheduling Fuel consumption reports Route optimization Geofencing Vehicle assignment Emergency alerts Administrative control panelThe challenge isn't a software bug—it's how users interact with complex administrative workflows.UI/UX Security ConcernSome administrative users can perform actions such as the following:Reassign vehicles Disable geofences

I've been using Figma across multiple devices (home PC, work PC, laptop, etc.) for years, and it's always worked fine. I could stay logged in on all of them without any problems.Recently, I started experimenting with AI workflows. One of the things I've been testing is letting an AI agent control the browser to log into Figma and perform some basic actions as part of an automation workflow.Ever since I started doing that, something changed.Now whenever I log into Figma on one device, one of my other devices gets logged out. Before this, I could stay logged in everywhere at the same time.I'm the only person using this account, so it's not actually being shared. The only thing that's changed is the AI browser automation.Has anyone else run into this?I'm wondering if repeated AI-controlled logins or automated browser interactions can trigger some kind of security or account-sharing detection. If so, is this temporary, or does it require contacting Support to get it resolved?Curious if any

Hi Figma Support Team, We had a few files that were permanently deleted. I am reaching out because we are hoping there is a chance to restore them.They were deleted just last week so we are hoping for some luck, and if there’s a way to escalate this issue as it is urgent :(I’ve already submitted a Support Ticket here via Support Chat:https://help.figma.com/hc/en-us/requests/2000121 Here are the details:Date & Time When File Was Deleted:- July 1, 2026, 7pm PT File URLs:https://www.figma.com/design/Ka4SNbfUkcMkPL9yg2vNR4/Amazon-Now---Oct-2025?node-id=372-3&t=jYoFEKlJmoidD6sb-1&desktop-link-click-timestamp=1783362830989&desktop-ul-exp-bucket=pohttps://www.figma.com/design/B4K8GZwPAnhwGV7EqX6M2V/Amazon-Driver-and-Road-Safety---Brazil?node-id=3053-155&t=LgqA0c02Sn119qyH-1&desktop-link-click-timestamp=1783362961265&desktop-ul-exp-bucket=pohttps://www.figma.com/design/1U6Qj9Nxs0L5zy5vtFzFZq/AMZ-De-escalation-videos---Sept-2025?node-id=7090-144444&t=yxJWRB0Jc5Q9

I am looking ot buy more than 15,000 because I have already reached that. The next step is contacting sales but they are not responding to me. Is 15,000 the limit and they are just ignoring my request? 

Similar issue: When using “Present” mode the interactions aren’t displaying correctly. A simple list of expanding/collapsing containers fails to open any of the containers except 1, despite tapping on other containers. This isn’t happening in Mirror or in “Preview” mode.

I am building a design system where there are components such as a Tab Navigation (published) using Tab Navigation items (published, but hidden). The Tab Navigation (published) is using a slot so designers can add/remove Tab Navigation items (published, but hidden).  When I update the Tab Navigation item (published, but hidden) such as the padding, it does not update the Tab Navigation. I was expecting that the Tab Navigation (published) would receive those same updates (e.g. padding), but it does not.  Is this a common bug/issue that folks have? Should I be publishing and showing the Tab Navigation item so it’s shown in the Assets panel as well? 

Hi Figma support team, I mistakenly added an extra Developer seat to their Figma plan, and it is now appearing on our upcoming July 15 invoice. The seat is currently unassigned, and I would appreciate your assistance in removing it so that it is not included in the invoice.

I can’t figure out how to change the layout of an existing slide in Figma Slides. When creating a new slide, I can choose a layout from the theme, but once the slide is added, I can’t find a way to switch it to a different layout.Am I missing something? Often, I realize later that a different layout would work better and want to apply one of the theme’s template layouts to an existing slide—but I don’t see an option to do that. The only option I can find is “Template Style,” which seems to change only text styles and colors, not the layout itself.Is there a way to reapply or change slide layouts after a slide has been created?

Does anyone know if its possible to disable the ability to purchase additional AI credits at the organization level? I understand you can disable a users ability to use pay-as-you-go credits (this has been disabled for all our sues), I am needing to stop the ability of an admin purchasing additional credits  in the first place to satisfy a control. Use case being admins in Figma are SME’s but not the internal contract managers, we do not want a scenario where the CM is liable to cover costs for credits which were ordered outside internal approvals, triggered by the SME admins. Hopefully that makes sense? I just want to turn off purchasing credits - our people can use the monthly allocation and that’s it til the month rolls over.

In my prototype, the frame has Vertical scrolling. Header and Bottom Navigation are fixed. The header stays visible but the fixed Bottom Navigation disappears completely. If I disable 'Fix position when scrolling', the Bottom Navigation appears normally. A simple test in a new frame works. Why does this happen?

We're connecting Figma's official remote MCP server to AWS Bedrock AgentCore Gateway for an internal enterprise AI workflow used by our design and development teams.We can discover the MCP/OAuth metadata correctly, but the connection is blocked at authorization. Our use case is not a public MCP client or IDE plugin. It's a secured internal gateway that already handles user authentication (<Auth0 / your IdP>) and routes to <Jira, GitHub, Figma, ...> tools. We use AgentCore Gateway specifically for security: it enforces fine-grained, per-tool access control over which MCP tools each user can invoke, centralizes outbound OAuth credential handling, and audits every tool call through a single controlled egress point. Connecting IDEs directly to Figma would bypass these controls, which our security policy doesn't allow.

Not opening or showing anything but a blank canvas

Hi everyone,I'm currently struggling to get a response from Figma support regarding an annual renewal charge of $192 USD that hit my card two days ago.To be honest, I'm feeling pretty stuck. My team was disbanded last year and I've already left the company. Since I no longer have access to the old group email that was linked to the account, I completely missed the renewal notification. It was quite a shock to see the charge on my statement when I'm not even using the service anymore.I've already downgraded the workspace to the Starter plan as soon as I saw the charge, but I really need help getting this reversed. I submitted a ticket two days ago, but haven't heard back yet.Has anyone here been in a similar situation?If a Figma staff member or moderator happens to see this, I’d be incredibly grateful if you could check on my ticket and help me escalate this. I’m really worried about the timeline for the refund, and any guidance would be a huge help.Thanks for your time.

I am not able to publish plugin after I changed my email. I’ve emailed to the given email address 7 days ago but didn’t receive any reply. 

I am pushing updates from my design system and when updating the instances in external files I am not seeing changes. For context, I had some cards with an outline in my design system, I have now removed these outlines and updated various times in the other file and still I am not seeing the outlines disappear. I have even tried the ‘repair component connections’ command I have seen in other posts and that has not worked, even though it said it repaired various connections. After pushing another update after this was done the outlines are still on the cards. What is the point in the design system if I can’t make changes at the source? Now I have to remove the outlines from each individual card in my other file, this is very frustrating. 

I have been trying to contact support for a few months now. Our school requires a GDPR form to be completed to enable the students in our school to use the software. How do I get this completed?