How to get Figma to respond to issues

Hey ​@suzanne.ryan, thanks for reaching out! I'm sorry you haven't heard back from us yet. I can see you also have two open support requests with us (#2130384 and #2132697), and our customer team will be following up with you there directly to work through the specifics of your account.

In the meantime, here's some general context on Figma Make access that might help:

If you're on a Starter plan, Figma Make is available to try for free, with a couple of limitations: you can't bring in team libraries for style context (that's a paid feature), and you can only publish to the public web if you also publish to Figma Community.

On paid plans, Figma Make is included with a Full seat. If you're on a Dev, Collab, or View seat, you can still try Figma Make in your drafts.

If you're looking at Figma for Education as an option, access depends on the type of institution:

• Higher education students or educators get access to Figma Make once verified. Verification runs through our partner SheerID. 
• K-12 students and educators don't currently get access to Figma Make, Figma AI, or Figma Sites, even with a verified Education plan.

You can find more detail in our Figma Make FAQs and Figma for Education Help Center articles.

Hope that gives you a clearer picture! 

Hi there,

i’m afraid that has nothing to do with the issues that are arising and are detailed in the ticket - but thanks for trying.

Can you tell me when I can expect somebody to reach out to me - I am quite surprised in the delays and the extent of the delays in responses to support requests.