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Ezequiel_Riquelme
New Member
September 17, 2026
Solved

Deleted my account without cancelling professional plan

  • September 17, 2026
  • 1 reply
  • 9 views

I accidentally deleted my account, i just had payed the professional plan, now I re entered with my gmail account, the one that was deleted, and it’s all gone and also my professional plan. There is any way to recover at least my professional plan?

 

Thanks.

Best answer by ksn

Hey ​@Ezequiel_Riquelme — apologies for any concern this may have caused. I’m happy to help.

Because I have limited access to account information, our support team will need to assist you through an email ticket. They should be able to locate your previous subscription and charges and advise you on the next steps.

I’ve requested that our support team investigate -- you should have received an email from me just now (ticket #2138452). Please check your inbox.

Please reply with any additional information through that email moving forward. Someone will be in touch soon. Thank you for your patience!

1 reply

ksn
Figmate
ksnAnswer
Community Support
September 17, 2026

Hey ​@Ezequiel_Riquelme — apologies for any concern this may have caused. I’m happy to help.

Because I have limited access to account information, our support team will need to assist you through an email ticket. They should be able to locate your previous subscription and charges and advise you on the next steps.

I’ve requested that our support team investigate -- you should have received an email from me just now (ticket #2138452). Please check your inbox.

Please reply with any additional information through that email moving forward. Someone will be in touch soon. Thank you for your patience!