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Experiencing issues? Report them.

  • 3,024 Topics
  • 7,945 Replies
3024 Topics
Alexander Lieven
Alexander LievenNew Member
asked in Report a Problem
Issue vectors copied from illustrator to Figma are rasterising

Hi,Vectors I’m copying directly from illustrator to Figma are rasterising.Always worked in the past but since the previous update they are no longer editable.

203
João Vermelho
Théo Bonamy
Théo BonamyNew Member
asked in Report a Problem
Bug lors de l’import d’images PNG transparentes dans Figma

Bonjour à tous,Je rencontre un problème lorsque j’importe des images PNG avec fond transparent dans Figma : Un fond coloré est automatiquement ajouté derrière l’image. Parfois, il y a aussi des bugs de texture (artefacts visuels) sur l’image importée. Une fois l’image importée, ce fond fait partie intégrante du fichier : je ne peux pas le retirer ni retrouver la transparence d’origine. J’ai testé avec plusieurs PNG différents, et le problème se reproduit à chaque fois.👉 Est-ce que quelqu’un a déjà rencontré ce bug ?👉 Existe-t-il une solution ou un contournement pour garder la transparence correctement à l’import ?Merci beaucoup pour votre aide 🙏

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Théo Bonamy
Peter T.
Peter T.New Member
posted in Report a Problem
Figma Design became very slow

I am working with Figma for about 3 years and it is a wonderful software. Speed used to be awesome in the beginning. It changed after a while and now it is really a pain to open files, select frames and resize areas. It starts blocking my work. You read always “Empty the cache...” I did but no change. Please dear Figma team realize that there is a problem that needs your attention.

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Gayani_S
Figmate
Oleg_Stepanov1
Oleg_Stepanov1New Participant
asked in Report a Problem
Total mess with managing paid seats. Need help.

I’m going to renew my one-year subscription for my team.In my current setup I have 5 full seats.For the next year, I need 3 full seats and 2 dev seats.I cannot understand how to make this change. I’ve tried different ways but ended up with the annual subscription for 3 full and 2 dev seats, alongside the monthly subscription for 2 full (and unassigned) seats. And now I cannot get rid of this monthly subscription.It's a ridiculously messy and frustrating experience.

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Figmate
Tim Campbell
Tim CampbellNew Member
asked in Report a Problem
Position panel disappears when I select a component

I have this annoying and weird bug where the Position panel disappears entirely when I select any component. I’ve checked with colleagues on the same files, and their Position panel appears no problem. I have updated, restarted, reloaded tabs to no avail. It’s easy enough to wrap a component in another frame so I can still position absolute (ignore autolayout), but I keep running into this weeks later.Anyone else ever seen this?

251
Tim Campbell
t_mouri
t_mouriNew Member
posted in Report a Problem
Sites:faviconがGoogle上で反映されない

こんにちは、Figmaチームおよびコミュニティの皆さま。現在、Figma Sitesを利用しており、サイト設定からカスタムFaviconを設定しています。ブラウザで直接アクセスした場合には問題なくFaviconが表示されますが、Googleの検索結果上ではFaviconが表示されない状態が続いています。以下の点はすでに確認済みです：おそらく、生成されたHTMLに<link rel="icon">タグが含まれていないか、GoogleのFaviconガイドラインに沿った形式になっていない可能性があります。以下についてご確認・ご対応いただけると嬉しいです： Figma Sitesでは、公開されたHTMLにFaviconの適切なmeta/linkタグが含まれているでしょうか？ 含まれていない場合、今後ユーザーが明示的にFaviconのマークアップを設定できるような対応予定はありますか？ GoogleにFaviconを正しく認識させるためのベストプラクティスがあれば教えていただきたいです Figma Sitesのシンプルさにはとても満足しており、この小さな改善がブランド認知や検索結果での視認性に大きく貢献すると思います。ぜひご検討よろしくお願いいたします。よろしくお願いします。

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Seongmoon Jeong
Mallet Tile
Mallet TileNew Member
asked in Report a Problem
Full Seat but says Im on the Free Plan

I signed up and payed for the full seat plan and hit the usage limit with a message saying im on the free plan. What is the issue here?

111
J
Figmate
sargsyanrubens
sargsyanrubensNew Member
asked in Report a Problem
Prototype Glitches After Update v125.7.5

Figma Prototype Glitches After Update v125.7.5 I'm experiencing glitches in my prototypes after the recent update to version 125.7.5. These issues are affecting core functionality and making my prototypes unusable.Summary of Glitches: Variables & States Not Affecting Auto Layout: Components controlled by variables and states no longer correctly push or pull other items within an auto layout frame. Elements that should expand or grow to fill the parent container are now overlapping or not adjusting correctly. "Ghost" Shifts and Unpredictable Behavior: Elements will shift or move to incorrect positions within the prototype. The layout sometimes corrects itself only after I hover over a completely different, unrelated object on the screen. This is particularly puzzling and difficult to debug. Other Symptoms: The prototype often feels "glitchy" and less responsive. The issues seem to be tied to complex interactions involving variables, conditional logic, an

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sargsyanrubens
S_Goltsov
S_GoltsovNew Member
asked in Report a Problem
My plugin stuck in review since August 9 no response from Figma

I’m facing an issue with my plugin review process. I submitted my plugin on August 9, and since then it’s been stuck in review. For all my previous plugins, the review process usually took only 1–3 days, so this delay feels unusual. I tried reaching out to Figma via support@figma.com and content-reviews@figma.com, but unfortunately I haven’t received any response. Could someone from the Figma team please look into this? I’d really appreciate any help. Thanks in advance!

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Figmate
Pankaj Yadav
Pankaj YadavNew Member
asked in Report a Problem
Figma Adee Comprehensive Accessibility tool feature is not working

Hi, I want to Adee Comprehensive Accessibility tool to edit my icon name. But form is disabled after selection of layer.

101
djv
Figmate
Kathleen_Illes
Kathleen_IllesNew Member
asked in Report a Problem
Cell padding guides/desktop just appeared

As of Monday (so perhaps a release) cell padding guides / desktop have appeared on ALL of my figma files.  I don’t want them.  I also don’t want to have to do shift+g every time I open a file.  I also don’t want to have to remove 100+ guides on all my files.   How do you get rid of them and stop them from coming back

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djv
Figmate
Viswakanth S
Viswakanth SNew Member
asked in Report a Problem
Prompts are hallucinating sometimes

I faced this problem on and not off but couldn’t really find any patterns. Sometimes, figma make is hallucinating with my prompts and giving weird screens (replacing existing screens) and giving wild outputs. After some time or the next day, the problem is getting fixed. For sure, the problem is not with the prompt, the problem starts with the way it is reasoning it. If this can be fixed, it will be really good because the flow is getting cut quite often. 

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Ryan_Anderson
Levang_Ray
Levang_RayNew Participant
asked in Report a Problem
When will Figma fix the UNDO behaviour?

When using “Undo” I want to undo changes not “clicks” or selections.Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience.Question: Will and When do we get this fixed?   

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Brooke Becker
Hugo_Pardal_Figueira
Hugo_Pardal_FigueiraNew Participant
asked in Report a Problem
Dev Mode / Code Connect - Instance name is wrong and can't be changed

As an owner of a DS, I’m trying to get as much value of my libraries as possible, so we can also think of connecting it to MCP server and other goodies. But while trying to connect everything to Code Connect, we got into some roadblocks.  Recently, while trying to include a component instance (Badge) to one other component (Chip) in the Code Connect, it was always showing an error in the code output. This error was saying the following:  I eventually was able to overcome this by adding the component as a “component swap”, so the “Badge” was shown in the code output (otherwise, the error)—although, my idea is to not use it as a swap, but only as a boolean, but for now it worked. But, when clicking on the Badge component “tag” in the code (see image below), I was taken to the preview of the Badge, where I found out this component preview not only had the old name (more than 6 months old since we updated all component naming convention—image 2), but also the property names were also outda

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Hugo_Pardal_Figueira
Ascroft
AscroftNew Member
asked in Report a Problem
Linked mode's not switching as expected

Summary:When switching between variable modes in Figma (e.g., Balanced Endorsement, Light Endorsement, Full Endorsement), colours applied to components (e.g., buttons) do not update correctly. Some elements retain the wrong colour despite the linked colour updating correctly. Steps to Reproduce:Hard to say as this was working correctly until 22nd AugustExpected Behaviour:All component fills and text colours should update consistently to the values defined in the selected variable mode. Actual Behaviour: Some fills remain stuck on a previous mode Variables show as linked correctly in the right-hand panel, but the applied colour doesn’t match the mode In the component preview, some components display the wrong colours Impact: Prevents accurate visual QA across design tokens Causes visual inconsistency Dev’s are frustrated  Screenshots:  

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Ascroft
Fynn_M_Llyr
Fynn_M_Llyr
posted in Report a Problem
Publishing a Slides template requires repeated publishing

Has anyone else had the problem with publishing a template where you click ‘Publish changes’, it shows the toast message on the bottom with how many total changes there are (and how many of those changes are published), then the last updated is supposedly published, but the button in the top right still says ‘Publish changes’ instead of ‘Use in new deck’?Then when I click the publish button again, there are 5-9 updates left to publish, and it goes through ‘publishing’ all of them ‘again’. And it only seems to actually be publishing one change each time I click the publish button.

200
Fynn_M_Llyr
itslim12
itslim12New Member
asked in Report a Problem
downgrade my current Education team to the Starter plan

Hello Figma Support Team,I would like to downgrade my current Education team to the Starter plan. If removal of the Education status is possible immediately, please proceed with that.For reference, I have seen the discussion here on your forum:https://forum.figma.com/ask-the-community-7/downgrade-from-education-41363?postid=164085#post164085Thank you for your prompt assistance.

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Gayani_S
Figmate
Adam_Gordon
Adam_GordonNew Participant
asked in Report a Problem
Variables randomly reordering themselves

I’m facing an issue where I’ll have variables randomly reorder themselves, and it’s happened multiple times in the past few weeks. Making fixing this incredibly time consuming and causing countless issues within our development pipeline.Some of the culprits I have noticed:Completely removing a group Nesting a group in another group Nesting a group in a group with the same name (e.g. group 1 → group 1 → variable) Removing a group and putting variables in random groupsThese usually happen when I am trying to reorder or adding/making changes to other variables. Sometimes I don’t even notice until I am coming to publish, and suddenly I have 100’s of components to update. This is essentially making the Figma Variable Panel completely unusable for me. Has this been reported before? I surely can’t be the only one facing these types of breaking bugs. 

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Adam_Gordon
tekerisi
tekerisiNew Member
asked in Report a Problem
Copy Presentation Links are inconsistent in Slides

Copying presentation link from SHARE gives me a different link than copying from the PLAY button. The link from the PLAY button leads to a 404 error.  

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Rodrigo_Labrador
Rodrigo_LabradorNew Member
posted in Report a Problem
Figma preview mode menu usability issue

Hi Figma team and users:I’ve been annoyed for a long time about something that might be a feature but it feels like an usability issue.When in Preview mode, the Toolbar menu disappears, but then show again as soon as you move the mouse. This creates some undesired situations like prototype sites’ menus getting hidden by the toolbar and unable interaction with the prototype’s menu.Example pretending I am previewing a YouTube prototype:Menu:As soon as the mouse is moved: This could be easily fixed by just letting the toolbar stay showing and load the prototype AFTER instead of BEHIND the toolbar.I KNOW there is a “Hide UI” option. That would be still useful in case we want to show it without the toolbar interfering, but sometimes I send the preview mode to clients so they can interact freely, sometimes I need the toolbar to show so they can add comments and they don’t know such “Hide UI” option is available, and I have to keep making kind of a “tutorial” for them every time.This is, in m

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Rodrigo_Labrador
Nika Kuznetsov
Nika KuznetsovNew Member
asked in Report a Problem
Buzz Multi-edit Text problem

When I try to use the multi-text editing feature in Buzz, there is an error when pasting copied text, the font size changes. But if I edit directly, without pasting, everything works fine.

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Nika Kuznetsov
aert
aertNew Member
posted in Report a Problem
Refund Request for Figma Make.ai

Hi,my Figma Make plan was renewed this month by mistake. I canceled my subscription right after noticing the renewal, and I submitted a support ticket (ID: #1481290) requesting a refund.It’s been a while and I havent received any response yet, so im posting here to ask if someone from the figma team could help with my request.im only asking for a refund of the most recent renewal charge, since the renewal was unintentional.Thank you!!

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Gayani_S
Figmate
Andrea at Imagimob
Andrea at ImagimobNew Member
asked in Report a Problem
MCP Server is not connecting with Cursor

I have been using the Figma MCP server for about a month, but last week I started getting some warnings in Cursor saying that the MCP server is not connecting. I have attached some documentation provided by Cursor when I asked the agent to trouble shoot. I have already tried several times to restart both Figma and Cursor, and have made sure my Figma files have MCPs enabled. 

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J
Figmate
Carmina
CarminaNew Member
asked in Report a Problem
Porque mi proyecto figmaMake ya no refleja las instrucciones que le doy en la vista previa

Mi proyecto de Figma Make ya no muestra en la vista previa, el resultado de las instrucciones que le doy; si bien me dice que ya aplicó los cambios, éstos no se ven reflejados en la vista previa, ¿que puedo hacer?, algunas cosas que ya tenía implementadas se han perdido y aunque le pido que regrese a la versión anterior y me dice que ya aplicó los cambios, ya no he podido recuperarlos.

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Emmanuel Chierchie
Emmanuel ChierchieNew Member
asked in Report a Problem
Figma Make preview don´t shows anything

Until last night I was working on my project with Figma Make and it was working perfectly — I was extremely happy with the results. Tomorrow I need to deliver a prototype for a client, and today when I opened the project again from my desktop app, the preview doesn’t show at all. Nothing.I refreshed it a thousand times, closed and reopened Figma, opened the project from another computer, then from the browser, and absolutely NOTHING works. I’m desperate. Nothing is visible. I press play and nothing happens. I try to open the link where I had published the first version and NOTHING. It’s broken.What’s going on? From what I see, there are several bugs reported about this. I urgently need help from the Figma support team! Yesterday I upgraded to the professional plan so I could enjoy these features, and today I start the day with a frustration of this magnitude because of such a horrible bug.This is even more serious. I´ve created a new project on Figma Maje and paste a new frame to start

825
J
Figmate
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