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Report a Problem

Experiencing issues? Report them.

  • 2,215 Topics
  • 6,018 Replies
2214 Topics
Samuel Garijo
Samuel GarijoNew Member
asked in Report a Problem
Unable to use right half of the "right side menu"

I can’t click the options from the right half of the "right side menu", such as the border radious, the height (while width field is working)

41
Celine_
Figmate
Jeff Chamberlain
Jeff ChamberlainNew Member
asked in Report a Problem
'You can’t access this resource' error

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

28011
Celine_
Figmate
Elisaveta_Shishkina
Elisaveta_ShishkinaNew Member
asked in Report a Problem
My file won't load, owner, can't access, plugin broke sync

I was working in the Figma Desktop app and using a plugin when the file suddenly stopped syncing. It showed as “Not synced” and then became unresponsive. When I tried to reopen the file, the loading bar got stuck near the end and never finished. Here’s what I’ve already tried: Restarting the app Logging in from an incognito browser Duplicating the file (unsuccessful) Moving the file to Drafts Opening the file using ?lite=1 mode None of these helped. All other files in my account (and other accounts) work fine — this issue only affects one specific file. This file is important, and I need help recovering it or restoring a previous working version.

322
Elisaveta_Shishkina
Cassidy
CassidyNew Member
asked in Report a Problem
Annotations disappearing when I zoom in

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

754
Cassidy
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Performance issue with Figma

Hi Figma team! Recently I noticed issue with performance.For ex. 1. When I click on any frame. Frame becomes active after few millisecond. Not instantly. I compared Figma with Creatie and Motiff. They are selecting layers instantly. (Same as Figma was before) 2. Moving (dragging) elements also has some delay (in milliseconds) If I click on any frame and move by dragging, it delays a little bit. 3. Jumping between pages slowed down, in other word, when I click to other page it loads a bit longer (even if page has few frames.) Before in figma, switching between pages was instantly. Until recent update Figma was very fast. That's why I switched from Sketch. I can record a video as proof. (Sorry my english is not good to explain) Thanks!

17815
Celine_
Figmate
Julie_Jacob
Julie_JacobNew Member
asked in Report a Problem
Click interaction won't work after Intance varient change

I have a centralized library of components that I reuse in many prototypes. One of these is a login component. The login component has a button that will change the variant from a keyboard login to a badge scan illustration. The problem: When I create an instance of this component in a separate prototype file, the button will switch to the badge illustration variant, but any interaction that I apply to that badge illustration to navigate to another screen simply won’t work after the variant change occurs. If I change it so the instance begins with the badge scan variant, then the interaction works fine. But I need the default to be the keyboard.

210
Julie_Jacob
anzhelikach.design
anzhelikach.designNew Member
asked in Report a Problem
Outline Stroke generates too many unnecessary nodes

Using Outline Stroke in Figma creates vectors with an excessive number of points, making manual editing harder and potentially affecting performance in complex files. It would be helpful to have an option to auto-optimize paths or simplify vectors immediately after outlining.

50
anzhelikach.design
Guindaste
GuindasteNew Member
asked in Report a Problem
Porque que quando eu seleciono fica desse jeito? como se tivesse invisível?

191
Ondrej_Pavlicek
A
Alex ANew Member
asked in Report a Problem
Issues with nested component scaling

Hey Figma team, I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’. However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is: We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and border radius; We have to resort to a workaround lik

686
Julien Blanchet
FloBe
FloBeNew Member
asked in Report a Problem
Fonts are not displayed correctly in “Sites (Beta)” in the preview

Hello, maybe someone can give me some information? Is the problem mentioned in the subject line a known beta bug that will be fixed? I would like to design a “site”, but if I can't show my client the project with the correct font, it doesn't make sense for me.

493
Steve Wright
Chien Min
Chien MinNew Member
asked in Report a Problem
I can't find Organization name to publish my private widget

Hi, I wan’t to publish a private widget to my organization but I can’t find Organization name option, please refer to the attached screenshot. I’m using organization and enterprise plan. Thank you.

465
Celine_
Figmate
Saroj Kumar Biswal
Saroj Kumar BiswalNew Member
asked in Report a Problem
in my educational plan of figma but I can’t see AI features option. Why?

I have educational plan but I can’t see AI features option in Figma. Why?

131
Nellya
Mahitab
MahitabNew Member
asked in Report a Problem
Autolayout properties panel is not found

212
Mahitab
Thomas_Reimer
Thomas_ReimerNew Participant
asked in Report a Problem
Changes to components reset after some time, when layer was locked.

Hey Community, been observing an issue for a while now while working with Branches and Merges and was wondering whether this happens to you guys, too, and what the hell causes it. I have a component set with a few variants; let’s say, a Chip component with different size variants. All of them have a nested instance of another component, which is called State Layer. This State Layer unifies all interaction states and changes, when interacting with a component, where it’s used, such as the Chip. It is positioned absolutely, spans the entire surface of the affected component and is set to Top/Bottom, Left/Right to scale properly. To not disturb the developers in dev mode with this helper component and its layers, we usually lock it as designers can access its props from the instance Chip, etc., so there’s no need to have its layers available for scanning. Now, I don’t know, whether this is a Branch/Merge issue or related to something else, but, what I noticed during my work on the branch,

151
Thomas_Reimer
leorawr
leorawrNew Member
asked in Report a Problem
blank preview

guys GUYS can someone please help me >.< i started a project and still in the wireframe stage but when i try to view how it looks my preview is just blank.. ive tried everything - making sure everything is in frame - clearing my cache, resetting the laptop - everything i know. also when i open a new file and start a new project the preview is blank too but i can still preview my old projects. pls send help SOS

242
leorawr
FNDJason
FNDJasonNew Member
posted in Report a Problem
Figma Voice disconnect when switching in and out of Dev Mode

Not sure if anyone noticed but I feel like Figma Audio Chat has been generally less reliable ever since the switch to UI3. One of the main issues we’ve discovered when working with our developers on Figma is the audio chat disconnecting while we switch between Dev and Design mode. It’s a normal part of our process to make changes in design mode and switch back to developer mode to review things while discussing with our developers. The audio chat module has also been noticeably buggy ever since the switch to UI3 as a mentioned. It would disappear when I’ve joined a session, join button may appear even when I’m already in the audio chat, follow and spotlight feature may appear finicky as well. Since then we’ve switched to calling outside of Figma so it’s not the biggest deal, however it would be nice to have these things fixed so we could seamlessly collaborate without switching to a different platform for audio chats.

271
rozper
Nate50
Nate50New Member
asked in Report a Problem
Scrolling in prototype view glitching bad

I have a few prototypes I’m working on, and whenever I scroll in the prototype presentation view, it will jump either up or down and totally glitch in terms of the scroll amount. I’ve tried all sorts of things like wrapping any components in Frames, removing any fixed position elements, and simplifying it as mush as possible — it’s still happening. Is this a known Figma bug that others are encountering? Thanks!

101
y_toku
Figmate
Monealiza
MonealizaNew Member
asked in Report a Problem
Converting a line of text to a frame selection crashes Figma entirely!! I've restarted it seven times !

I’m followingg the beginner tutorial. I’m on chapter 14. The converting of ONE LINE OF TEXT to a frame selection freezes everything and forces me to restart, then I do the same 1000 times and still not working. It’s a bug!

224
Tom Reem
Figmate
Josh_Everingham
Josh_EveringhamNew Participant
asked in Report a Problem
Why were rulers and annotations removed from Dev Mode Seats? Developers in our Organization plan need these tools...

The title just about summarizes my issue. Developers until recently had access to ruler measurements and annotations with their Dev Mode seats. Recently, these tools were stripped from them. I don’t understand why only designers can measure distances or leave annotations, so long as they are not editing files, why should Devs be unable to annotate or inspect files using the tools Figma designed for Devs to inspect files? Good design practice in Figma often requires us to build things differently than they would be built with actual HTML/CSS. with Autolayout in mind, it’s better to determine the space between objects rather than apply padding to the top of Divs as many devs would do. However, when a dev wants to measure the total space between elements, they should be able to use rulers to make the measurement THEY need and not the one Figma decided they should have. Why were these tools stripped from Developers? We’re already on an Organization plan, paying quite a lot of money. They w

361
djv
Figmate
Lauren_Medved
Lauren_MedvedNew Participant
posted in Report a Problem
Vector rendering inconsistencies when expanding strokes - causing issue with shape builder

I’m looking into Figma Draw vs Adobe Illustrator and noticing some inconsistencies when using vector tools such as expanding / outlining strokes. Below I’ve attached two screenshots of the letter “e”. The black is from Adobe and the white is from Figma. This “e” was created using Georgia font as the default style, expanded to vector, sized to be 62.9px tall (specific for my use case), given a 2px outer stroke, and then expanded to vector again. Adobe Figma As you can see, the Figma version has much more vector points. Though Adobe does have an extra line between the expansions (not sure if this is intentional or a bug, its always happened). The rendering issue becomes more apparent when using the shape builder tool. As you can see, the Figma version has extra lines and loses the hole in the “e” whereas Adobe’s tool seamlessly combines the different sections. I use the tools in the exact same way, highlighting only the solid sections of the “e”, yet I cannot seem to get the Figma tool t

462
Tom Reem
Figmate
Admin16
Admin16New Participant
posted in Report a Problem
Figma Site: Gradient for stroke not supported

Hi Figma Team, I encountered an issue while working on my design. I applied a gradient to the stroke of an element, which rendered perfectly in Figma. However, when I tried to publish the design to a live site, I received an error stating that "gradient stroke is not possible." This was quite surprising, as applying gradients to strokes is a fairly basic and common design requirement. It enhances visual richness and is supported in many modern design tools. Could you please help me understand why Figma doesn't support exporting gradient strokes, Is there a workaround or any upcoming update planned to support this functionality? Looking forward to your clarification.

543
djv
Figmate
Patrick Detmer
Patrick DetmerNew Member
asked in Report a Problem
Issue: "Figma Make" Not Showing Up (Professional Plan)

The 'figma make' feature keeps being invisible. I've paid for a Professional full seat, and even turned on the AI toggle in admin-setting, but it's still not showing up. It's the same even after clearing the browser cache and re-logging in.

221
djv
Figmate
Thomas_Reimer
Thomas_ReimerNew Participant
asked in Report a Problem
Locked frames, which are absolutely positioned with constraints top/bottom & left/right, do not resize properly

Hi folks, In our Design System, we utilize a Paper base component to standardize surfaces for things like Card, Menu, Popper, etc. The Paper itself contains information regarding surface color, elevation and border levels. It is nested inside the aforementioned components, absolutely positioned and constraints set to top/bottom, left/right, so it will automatically change its size according to the parent’s frame, and locked, so it does not bug the developers, when analyzing in Dev Mode, nor does the designer accidentally select and change it while trying to manipulate something else. The issue Let’s take a Popper as an example for my issue. The Popper consists of a header, content and actions. Header and Actions are base components for the Popper and therefore nested like the Paper (which is the white rounded surface with the box shadow behind all these items). Last time, I made a change to the Actions, which increased their height by 16px temporarily. The Popper parent component, as i

263
ksn
Figmate
David_Brien_Swann
David_Brien_SwannNew Participant
asked in Report a Problem
Publishing failed: Please reload the page to publish

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish. I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer. I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

17915
Ammar_S_Mitoori
Will-Price-Studio
Will-Price-StudioNew Participant
asked in Report a Problem
Ghost or sticky width settings between variables

Hello. Is this a bug? I have a set of variables to control layout in Desktop, Tablet and Mobile breakpoints. If I apply a variable width to a frame and switch it back to Fill container, it reverts back to the variable width when I switch to the other breakpoints. I’m constant re-applying Fill container. Does Figma somehow remember the previous setting and revert back to it? Infuriating. Or is it me? Thanks,Will

50
Will-Price-Studio

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