Report a Problem

Hello, I’m the owner of a design file created with my education account [redacted by moderator to remove personal information]. Recently, when I try to open it, I get the error: “Hmm, we couldn’t find that one. This Design file may have been deleted, moved, or made unavailable.”This project is critical for my academic deadline, and I need urgent help recovering it. I haven’t deleted or moved the file myself, and I’m unsure why it’s now inaccessible.  Here are the links: Design file: https://www.figma.com/design/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10794-938&t=FgnZGOi3jT4O8gwx-0 Prototype page: https://www.figma.com/proto/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10653-300&t=FgnZGOi3jT4O8gwx-0&scaling=scale-down&content-scaling=fixed&page-id=1515%3A5&starting-point-node-id=10509%3A2 Could someone from the Figma

I don’t know why it’s not properly showing properly for me, but I had this issue for 9 months, can someone please fix this bug or something.

Hello figmaHow can I get my refund back because I am not using the figma anymore ? I just subscribed for one month by clicking monthly and it was just $5 and this month on 29 November 2025 it took $35. I am looking forward to get my issue solved thank you

When I go to Share > Update Community file > Publish update > Save, it will tell me that the file is successfully published. When I check the community resource page for the Slides file, the name, details, and slide previews are up to date. But when I click “Use template”, the slides are still the previous version of slides.  This is happening to me on Convex Dark Slides, which I am the author of. They are Brian's Figma Toolkit, which is on an education plan. 

The recent change to the K (Scale) shortcut has really interrupted the workflow. Previously, pressing K once switched to Scale mode and automatically activated the scale input field, so we could type a percentage immediately.Now, pressing K does not activate the input. If you type a number, it changes opacity instead — which is easy to miss and causes accidental mistakes. To actually scale, you now have to press K a second time or manually click the field.On top of that, the scale field no longer clears itself after applying a value, so you can’t quickly apply consecutive scaling (e.g., 90% → then another 90% on the new size) without manually clearing the field.The previous behaviour was much smoother and faster. It would be great to have that back or at least have an option to restore it.

A small change I noticed recently.In the old UI when you hit 'K', the input field for the value was automatically highlighted and you could instantly follow with a number on your keyboard.(e.g. you would hit 'K', then '2', and the item is scaled by x2)In the new UI however you now have to hit 'K’ twice to get to the same result.('K’, again 'K', then '2')I don't see what's the motivation behind this small change? Do other users experience a similar issue?  

When I move the screen around it glitches and my webpage keeps reloading. I think it also crashed at one point.

Hi everyone,I’m not a developer, so I may be missing some details about the API, but I’ve run into what looks like a bug while building a plugin and wanted to share the exact scenario.I’m creating a plugin that automates different design tasks in the background. Everything was working well until I noticed an issue that only appears when I use figma.on('selectionchange'). I stripped my plugin down to almost nothing, and the problem still occurs as long as that event listener is active.What’s happeningThe bug shows up only under a specific set of conditions: You have a component instance (this does not happen with main components or regular frames). Its width of the frame where the instance is positioned is driven by a variable, and you switch variable modes that change that width. The instance is set to absol

Using glass effect​​​​​​Using background blur 

I am trying to push my site to Github but it seems to indicate that there is a security issue. I have tried to recreated my repository and nothing seems to be working. The connector appears to say that it is properly connected but then the AI chatbot states that it cannot perform the upload. I have reviewed all permissions and it is not working. Also, I am using a personal GitHub as I have not setup an organizational account on Git but if that is required I can do that. Any guidance would be appreciated.

Components added from libraries in the sidebar are added above the frame and not contained within the relevant frame. This means that you need to navigate back to the layers panel to manually place the component within the frame every time.Open design file. Select frame Navigate to Assets Search for a component in a library Click on component. Insert instance. Observe that the component seems like it is in the frame. Navigate to File. Observe that the component was added above ALL layers.

Hello Figma Support,My cousin accidentally upgraded my account from the Free/Starter plan to the Team Professional plan ($35). This upgrade was not authorized by me — my card was still saved on the account.I kindly request that the subscription be cancelled and the $35 charge refunded.I would really appreciate your help with this.Thank you.

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

Previously, there were no limits on removing the background, but now it says that the limit is until the next day. And how many credits are given per day?

I've been reporting this issue for the past five days, yet it remains unresolved. It's truly disappointing.

When i select HDR option in capture feature in macOS. The image gets scaled 2x when pasted into the design. I was completely surprised and tried every possible way to paste the image at the correct size that I saw on the web so I could compare them. After adjusting this setting, everything was resolved. If possible, I really wish that Figma would always paste images at a 1:1 ratio regardless of the format!

Recently noticed that components search (Shift + I) results are a bit random.Sometimes before giving me the correct result, it shows a few absolutely different components that just doesn’t have any relation to my requested component’s nameAdditional info if it can help:Device: iMac M1OS: Sonoma 14.1.1 Figma: Desktop App version 125.4.9Searching components across different files/kits (our components each have a different published file)

When multiple components are nested within a component, the content that is ignored in the nested components does not change in size along with the size of the original component's canvas. 

 .

Dear Figma support team,in my last billing period I accidentally assigned a full seat to another email with viewing rights. Once I realized the mistake, I assigned it back to view-only immediately. But in the monthly invoice a 11.33$ one-time charges and credits appeared. I assume it’s for the accidentally assigned full seat. But since that wasn’t used at all, I would like to kindly request a possibility for refund. I understand your policy, but I would appreciate you reviewing this case for refund.Thank you!

Error ScreenWhat i’ve tried:Kept retrying after couple of days, after weeks still same “Error” screen appears. Tried different networks, different devices, no VPN. Mailed SheerID support but they just closed the ticket without giving me any information Mailed education@figma.com, no response for 8 days.The issue:The verification link from Figma takes me to an “Error: We are unable to verify you at this time”Now i’m seeing the “verification limit exceeded” screen & its pretty infuriating. Anybody face this issue? How do i fix this? 

We have created figma AI site. Mapped domain to eat. But since 3 days its in pending status.  Can you please review settings, Its been too long, we are losing business. Earlier same domain mapped to other site in same project/directory and was working fine.Domain : https://www.urbts.com/Link :   

Problem: I’m duplicating a file in a project that has the “Discoverable via search” setting set to true.However, when I open the Share modal of the duplicated file, the setting is set to false: