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Hi Figma Support Team,Request to Remove Before BillingI recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is February 15, 2026, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!

Hey friends, please help I am not able to login into my figma. I gotta send Christmas emails. Please helpppp. Or help me connect with the support team of figma

Hi, I do not have access to my email and cannot get the verification code when I login.I have a support case created 1651245. What can I do? Thank you for your help.

您好，我是来自中国的用户，我购买的订单需要开发票。

Hello,I would like to report an issue with my Figma subscription.I cancelled my subscription, however I noticed that my account was still charged on December 20, even after the cancellation.I want to clarify that I do not wish to remain subscribed, and this charge seems to be a mistake.Has anyone experienced a similar issue?What is the best way to request a refund in this situation?Thank you in advance for your help.

Hi guys, Anyone know how to fix the "Update or switch browsers Update your Microsoft Edge settings" problemI couldn't open my Figma app on my S24 Ultra phone even though I had updated my Samsung Internet to the latest version. I understand that it may be because Figma doesn't support the Samsung Internet browser. But how do I switch to Chrome? When I tried to log in to the Figma app, it already directed me to the Samsung Internet browser to process the login and didn't provide any other option to run it in a browser. This is what happen when I try to login, and can't find a way to change the browser that process the login   

Honestly support has become useless in Figma. Keeps directing me to a support page and there is no way to log a support ticket. I need to contact the pricing team ASAP as they issued a wrong invoice.  Any suggestions on how to email to a real human with a support ticket?

 控制台显示：vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)界面显示： something went wrong,refresh and try again.三天前我还是可以发布该文件的，从昨天开始就一直发布失败，所有文件都不能发布了。我有尝试过重新登陆以及下载桌面端，但仍然不管用。  The console displays:vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GET https://www.figma.com/api/14528967498

Hello,while trying to re-verify my student plan for this year I got a verification limit exceeded error. SheerID said they cannot help. Their response: Please be advised that we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts.Please help.

As I wrote, I cannot use figma make function even I am using as an educator. 

I lost of most Important collage work because of this mistake.Is there any way to get it back?This is truly insane.

There were 3 files  but all of them are missing now!!!!!Could you help me to restore them? They are not in the trash.

I was halfway through my work when the Figma file suddenly disappeared. It is not in the Deleted area.It seems like this file never existed. I can’t find it anywhere

I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project. 

I am having trouble importing a plugin from a manifest file in the desktop app. Clicking ‘Import plugin from manifest’ doesn’t open a directory. Please see the attached screenshot

I accidentally enabled the Full Seat, and now I have to pay for it next month, but I don't need it now or next month. Cancel the payment for next month; I only want to pay for the Dev Seat. Why isn't this option available?

I’ve been trying to reach costumer support for weeks but somehow I’m not getting a response.My original billing amount was for annual renewal is incorrect as I don’t want to renew with two seats. I have removed one user and only want to pay for one seat annually. How do I make that change as I keep getting reminders to clear the wrong invoice without any support from Figma?

Hi, This month again Figma charged me additional “One-time charges and credits 9.33$” like previous month. I kept explaining that we are using only one account and no one using any extra seat since beginning. We can only pay 20$ for 1 seat and keep requesting every month for those wrong charges. Kindly check my account and adjust the invoice of R3BPMFOD-0004Thank you. 

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming(25/12/25) invoice?  Thank you for your assistance.

Hello Figma Support Team,I am unable to access my original Figma account because the email associated with it is no longer accessible.Old Figma account email:designer@nemontech.comNew accessible email:designernemontech@gmail.comI am the owner of the domain nemontech.com and can provide proof of domain ownership (DNS / registrar) if required.I kindly request your help to transfer all my Figma files, drafts, projects, teams, and ownership from the old account to my new account.Thank you for your assistance.Aaftab Khan

I no longer have access to my old account, [redacted by forum moderator to remove PII] or the google account that was used to set it up. This account has so much of my work that I need to get into. Whilst I had access to this old account, I did send invitations to my new account, however these links have expired and are now invalid.

I have a $35 debt because I forgot to cancel my subscription, and I didn't access the website during that time. Can I delete my account and have that debt waived?

Figma Make is breaking whenever I want to try point- and-edit as well as prompt with attached image for design reference. This had started recently ! Earlier it was smoothly working. And it is happening even with fresh license with enough ai credits. Can someone help as this is significantly slowing down the design process, so much so, I had to get back to Figma Design to keep working on design assignments.

hello! I'm trying to insert an image using the google sheet plug-in, but it keeps getting error fetching image. I've tried re-creating google sheets, and re-creating pygma pages, but they keep saying errors.The text is applied, but only the picture is faulty. Please help me  

I am working with components which have texts. While using the instances of those components everything works fine. But if I go inside of the main component and change the styling of a super-index or * character, let’s say I made the whole text block bold, the instances are broken. Could Figma prevent this bug please? We should be able to style super-index numbers1 and stars *