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Hi,I’m reaching out because the deadline for Edu re-verification is fast approaching, and I haven’t received a response through other support channels yet. My team is anxious, and I’m unsure what to tell them.I’m Mark, Principal Product Designer at Code.org, a nonprofit working to ensure every student has the opportunity to learn AI and computer science as part of their K–12 education. About six years ago, Figma generously granted us a free team account for nonprofits. As the account admin/owner, I’ve been able to add/remove members with @code.org emails ever since.We all received the re-verification notice at the beginning of Septemeber. I was able to verified, and our account has the Edu badge, but none of my teammates have been able to re-verify the same way I did. I understand our case may be unusual—could you share guidance on what will happen to their accounts at the end of September? If there’s someone better to contact, I’d greatly appreciate the referral.The worst-case scenari

Hi, I am a college professor and a lot of my students have been locked out of Figma since the re-verification emails went out with recently. These are all students enrolled in an accredited university and in design classes that use Figma. And we use Figma in almost all our classes.I have watched these students be bounced back and forth between education@figma.com and SheerID -- a Catch-22 loop. They have given clear evidence that they are students. This also seems to just be happening randomly to some students and not others. Is there some ai-powered system that is making mistakes? Or is Figma about to go through a major change w/ its free access for Education?If so, there is a ton of stuff that we (and many others) would need to rethink.I am seeing a lot of messages about this, but is anything else having these issues?

While collaborating on a Figma file, we noticed an issue where text layers sometimes change unexpectedly. When my collaborator selects and edits a text object, it occasionally turns into a stroke-only text with no fill color. However, the properties panel still shows the text as having a fill, so the change isn’t reflected there.The only workaround I’ve found is to repeatedly click the affected text until it reverts back to displaying as a proper solid-filled text.Steps to Reproduce: Open a shared Figma file with at least two collaborators. Have one collaborator select a text layer and attempt to edit the text. Observe that the text sometimes switches to a stroke-only appearance, even though the properties panel shows a fill. Expected Result:Text should remain a solid fill when edited, with no mismatch between the canvas display and the properties panel.Actual Result:Text displays as stroke-only on the canvas while the properties panel still indicates a fill, requiring multiple cli

I run some quick plugins on my local usually and at times when I see the figma links in gmail, it usually opens in my browser.  And I remember loading my plugins using the manifest.json and running it in browser. But for some reason recently that option seems to be missing. Is there any change on that? From app  From Browser 

Tried To Use Pattern fill in Figma Sites but during Publishment the issue is raised by "Pattern Fill Only Supported On Vector Object" Even though it is used on a Rectangle Shape which Is vector

This is what's happening:1. When I try to copy and paste from the browser to the Figma Windows app, the function does not work at all. 2. When I try to copy and paste inside a figma file using the Windows app, the function still does not work.The shortcut and right-click options do not work for copying and pasting.I've had this problem since yesterday. I am using the most recent figma update for the figma windows app, and I checked the browser clipboard option, which does not help me.Please help me resolve this issue as soon as possible. It's very annoying and makes it difficult to use the app.

Using glass effect​​​​​​Using background blur 

Our Figma account [PII removed] was recently deleted in the email provided. We have lost access and it appears that the account has been deleted. There is important design work on this account. We kindly ask you to:- If possible, help us restore the account or- Transfer all existing projects and files from the compromised account to our new account.The important projects are:Leya Citomed KitgidThese files are very important to our work and we would greatly appreciate your help in restoring access or transferring the content.Thank you in advance for your help and understanding.Regards

When using the built-in Google Font version of Open Sans, there are discrepancies between the font style and font weight between full seat users and dev mode users. All full seat users in our account see the following listed in Dev Mode as 600 and Semibold. The dev mode only users see it as 400 and Condensed Regular.Full seat: Dev mode only: 

 I am extremely dissatisfied with the current situation and the lack of proper support.  Our entire company’s operations have come to a halt, and this issue is causing serious financial losses. Every second of delay is costing us more.I have an active annual plan that started on June 23, 2025, and runs until the end of June 2026, fully paid upfront. The payment receipt is available.Since last week, my **owner account** has been locked. I cannot log in, password reset emails are not arriving, and I am only seeing a 404 page.  My teammates can still see the projects, but our plan has been downgraded to Starter, and all team members have limited access.  This situation has caused our entire company’s workflow to stop, wasting a lot of time and energy.  Figma must be accountable for the money we paid and the damage caused by this downtime.  Instead, after over 20 emails in the past 2 days, I have only received repetitive, bot-like responses. Such irresponsibility and disorganization are tr

I made a website in Figma Site and everything was going well, but now when I preview the website, the font appears different than in the actual design. What is happening? 

A team member wanted to make changes to one of our Buzz files. She has edit rights for the file. She made the changes in the Text boxes via the ‘edit content’ icon. I could see the changes in the text fields as well, but they aren’t showing in the design. They only showd in the design after i clicked into the text field and made a change as well (e.g. added a space or a ‘.’

I’ve been using Figma Make to ideate, and sometimes I get frustrated and end up swearing at the AI. I know that’s silly, but when I did, it said I violated a policy and rejected my request. The issue is that even after I stopped swearing, I still get the same error message: “Please try a different input.”I tried waiting a few hours, but the problem didn’t go away. I even duplicated the file, but the duplicate has the same problem. I can’t use that Figma Make file at all anymore, even if I restore earlier versions and try working on them.What’s going on here? The AI already struggles with following instructions, and now I can’t even interact with it.

So I’ve built a site using variable sets as usual with intention to have both Light and Dark modes available only to find out there is no “Set variable mode” interaction in the menu for Figma Sites. Am I missing something? And if the feature is just gone, is there a workaround you can recommend to change the variable sets from the website UI? 

I’m creating a presentation within a Figma working file (not slides) where I am creating links to other pages and frames within the file. There are about a dozen links I’ve pasted into the file to take me to other places in the same file.  Every now and then when I click on one of the links, the entire Figma file reloads before taking me to the next page or frame. This is annoying because I want to smoothly walk through this file in a presentation.  it’s a fairly large file containing design explorations across many pages. Is there a way to prevent the reloading? It’s happening at random. 

I’ve been wanting to change my email to my .edu email to verify for the education plan on Figma. I have been trying to change the email multiple times, and there’s always a popup saying that a verification email was sent, when it actually was not.I’ve even tried making a new account with my .edu email, but there’s no email with the verification link.Figma support does not even respond, I have tried contacting them. I’ll be happy if someone can help me resolve this issue.

Hello,I’m trying to get my Education account approved, but the system keeps saying that it has already been approved under another account.Because of this, I cannot proceed with approval on the account I actually want to use.Has anyone experienced a similar issue or know how to resolve it?Any advice would be greatly appreciated. Thank you.

This happens with large text boxes that stretch the entire height of my screen.

Les connexions internet sont rejouées par un proxi, pouvez vous me donner la liste des ports utilisés par l’application pour fonctionner ? Pour que je les transmette à mon IT.Mon ordinateur : 24 pouces, M1, 2021/ MacOS 13.6.4 (22G513)J’utilise l’application Figma dans Safari Version 17.3 (18617.2.4.11.11, 18617) et Firefox 115.8.0esr (64 bits)

Dear Figma education team, I am a high school teacher and ask for help about the education plan verification. I have tried verifying 10+ times, I have contacted SheerID and they told me to contact education@figma.com. However, I have sent email about this issue (help.figma.com/hc/requests/1513901) at least 7 working days ago and no feedbacks and response at all. Please DO reply this message as soon as possible, otherwise we need to prepare for a big change of our teaching plan these days.  Kind regards, Ziyuan Xia

Hello Figma Education Team,I am a student at [azad university ] in Iran. I would like to apply for the Figma Education plan, but SheerID does not recognize my university.Could you please help me verify my student status? I have attached my valid student ID card / enrollment letter as proof.Thank you very much for your support.Best regards, 

I just updated Figma today, and for some reason. in some frames that I work in I cant Drag select the objects anymore. None of them are locked and I can still click select them one by one.in other frames I can sometimes still drag select.If I rebuild the ‘broke frame’ in a new frame it becomes broken aswell. here is a video of the issue*Edit*There is a Huge Section just above these frames, when I zoom out more, I can select again.when the frame is too close to the section and zoomed in very close. issue happens againWhen moving the Fram further away from the frame everything works again  

I can't scroll or anything after being redirected from Reddit and then starting a new project. I click go back and it goes back, and there's no x button or accept or continue, but if I use desktop site it works fine but loses my prompthttps://www.figma.com/make/?rdt_cid=4962342116903966125&utm_campaign=2312106628866106488&utm_content=2323612653116836731&utm_medium=paid_social&utm_source=redditDevice XT2415V Google Chrome

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

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