Account Appeal - Data Request
Hello,
I hope before reading any of this that you put into consideration that I'm being genuine on saying that my life, studies and everything depends on this case
On November 9 I pressed a figma invitation link that was in a group chat that didn't seem to have anything suspicious or that would be causing me any harm in any shape or form
After pressing the link I got logged out from both figma desktop and the browser
When I tried to login in I started getting 404 on every attempt
I have made a support ticket (2252843) and one of the team response was "Your account has been permanently suspended due to a violation of Figma’s Terms of Service. This action is final and cannot be reversed."
I don't understand any reason behind the suspension to be able to resolve this and I have sent a reply requesting information on this so I can appeal it but I didn't get a response from them till this point
To any of the community support or figmamate's, I need your help on this to make the team be cooperative with my case, I haven't done anything wrong, I have family members that use figma that I have no association with, we share the same IP but everyone has his own use of online platforms so if it happens to be that any of my family members have done anything TOS breaking it should be completely dissociated from me
In regards to the invitation, it have been sent in a group chat with a peer from college
If you or anyone press on this link you'd be immediately getting 404 the same as with my case
It's a figma invitation link, if it was anything suspicious I wouldn't have pressed it and I didn't even join or know anything that this invitation leads to beyond what the peer told me that it's a project research notes for our midterm projects
I have cut all communication with this person since then and I will not interact with any figma links moving forward
I have never been facing any issues with support, interruptions or doing anything that goes in any capacity against the TOS of figma, I adhere to every rule
I'm willing to provide as informative details as possible, have full compliance on any request from the team
I will do anything to resolve this issue
Anyone could have been in my position and I wish you get to understand how important this is for me
If you could communicate with the team in any way that would convince them to re evaluate their position on this I will be infinitely greatful for any effort you make into this
if the team doesn't want to remove the 404 block, they should at least allow me temporary access to export my data or send it to me
Noting the email affected is the one associated with the tickets not the one making this forum topic
Please don't close the topic until I get to a resolution of accessing my data or getting my account recovered
I have sent a response back but I'm not sure if my mails are being added in the case of the support ticket being closed (I can't access the help center due to the 404 block)
Content Reviews Data Request: 2258898
Support Ticket: 2252843
