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Mahiro O'Haru
Mahiro O'Haru
New Member
Nov 12, 2026 1:30 PM UTC
Question

My figjam board all the sudden opened blank

Hi, my FigJam file is loading to a completely blank canvas with no bottom toolbar or Share button across both the browser and desktop app. Every timestamp in Version History also shows blank, even though I was actively working on it yesterday. I’ve even opened on an incognito window and still shows a blank. What do I do..

1 reply

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
Nov 12, 2026 10:55 PM UTC

Hi, ​@Mahiro O'Haru 👋 Thanks for posting. Sorry to hear about that happening to you. I have a few questions to help us troubleshoot together:

  • Is this happening with just this board, or do other FigJam files—including a newly created one—also open without the toolbar and Share button?

  • If anyone else already has access to the board, can they see its contents, or does it open blank for them too?

  • Could you share a screenshot of the full window showing what loads, with any private information hidden?

Thanks for the additional details! — Jaycee

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