Report a Problem

The prototype looks fine on desktop, but when I view it on mobile, the fonts look strange and all the elements appear wavy or distorted. Why is this happening? 

Hi, I'm a student at FIT and I'm currently working on my portfolio. I just found out that my School Team Drive file is gone, along with all the projects I had started. I was able to find one of the files, but it says I need permission to edit—even though it's mine.What can I do now? Who should I talk to about this problem?

Unable to add radius on corners using the drag feature. It only seems to work on closed shapes now. Earlier, I could select a point/corner and change the radius of that point alone by dragging across the radius box - now I need to enter a value to apply the radius. Not a huge issue, but this seems like a bug.

We used to be able to share frames that contain flows, mockups, table of contents and more as presentations (like Powerpoint) for customers. This is no longer possible as it now forces our presentations into preset device sizes, which does not let the customer see the whole presentation in full with (frame size). This is literally breaking all of our prototype presentations! Please let us share prototypes like before where we can view a frame at its full size, (fix width/fit height), so the whole frame (containing multiple screens) can be viewed in prototype mode. This is crucial!!!!

Title basically explains it. The “CMD + \\” keyboard shortcut to show/hide the UI in both Figma and Figjam isn’t working for me. I reloaded the page and restarted Figma but still not working. I use this shortcut multiples times a day so it’s definitely impacting my workflow.  I’m on a MacBook Pro with M4 Pro, Sequoia 15.3.1

Hi Figma Support,I'm experiencing repeated crashes when trying to edit color variables in one of my design files. Every time I attempt to modify a color variable (even a small change like selecting a different swatch), Figma immediately crashes with a "Something went wrong" message. This happens consistently, both in the desktop app and in the browser version.Some details:\tThe issue occurs only in a specific file.\t\t\tThe crash is triggered specifically when editing color variables.\t\t\tI've tried duplicating the file, clearing cache, restarting, and switching browsers – the issue persists.\t\t\tVersion history doesn't seem to help, and there are no obvious plugin conflicts.\tCan you please help me identify what might be causing this and how to resolve it? I’d be happy to provide access to the file if needed. 

Hello Figma Support Team,I am experiencing an error with the AI generation/mind-mapping feature. * What I was doing: I was trying to generate a mind map or diagram from text input. * What I expected to happen: I expected the tool to generate a diagram based on my input. * What actually happened: I received an error message that says, "Can't generate right now—edit a bit before trying again." The generation tool also appeared to be stuck in a loading state.I have already tried the following: * (Mention if you have tried refreshing the page, restarting the browser, or editing the text).Attached is a screenshot of the error message.Thank you.

Hola a todos,Estoy intentando insertar vídeos .webm con canal alfa (transparencia) en Figma para mostrar elementos sin fondo. Los .webm han sido exportados correctamente desde After Effects (con fondo transparente) y convertidos a .webm VP9 con la opción "Keep alpha channel" activada en Shutter Encoder.El problema es que algunos vídeos se ven con fondo negro en Figma mientras que otros idénticos (misma comp, misma exportación) se visualizan perfectamente con transparencia. He probado a colocarlos en distintos frames, fuera de auto-layouts, cambiar el fondo del canvas, usar modo Presentación... y el comportamiento es inconsistente.He verificado los .webm en reproductores y algunos tienen transparencia confirmada, pero Figma sigue mostrando fondo negro en ciertos casos sin un patrón claro.¿Alguien ha experimentado este mismo problema? ¿Puede ser un bug de render en Figma? ¿Hay alguna solución o práctica recomendada para insertar vídeos transparentes de forma estable?Gracias de antemano \ud83d

Hi, I have editor and admin role in two teams. But I can’t edit files.Please need help on this.

Hi,I need urgent help recovering a project file that suddenly disappeared.Yesterday I worked on it from my main device — everything was normal, and I closed the file as usual.Today, when I opened the same tab again (on the same and another device), I saw a message saying the file was deleted.I checked all folders, Recents, Drafts, and Trash — the file is gone.I also followed the official instructions from the Help Center (including checking the Trash and applying the "Created by: Anyone" filter), but still couldn't find the file anywhere.There were no sync issues while working, and I had full editing access — possibly even ownership.This project is very important and I need to recover it as soon as possible.I'm currently on a Starter plan and can’t reach email support directly, so I really hope someone from the team or community can help, or escalate this internally.Thanks in advance!

Hi everyone ! This is a question for the engineer / design team around the plugin API.First, a big thanks and cheers to the dev team for this API which is a real pleasure to work with.So for context, i’m working on a plugin, and i’ve recently subscribed to dev-mode in order to optimize it for dev-mode. My plugin is a code exporter, and there are multiple reasons that force me to write in the user design :removing things like border, radius, shadow, ... in order to define them as CSS rather than leaving them in the exported image (no serious front-end dev want that)\tfor image-background, sometimes, it can’t be defined with the image fill because of some transformation (filters, crop...) and must be exported instead (node.exportAsync), in that case, the content of that node must be hidden before the export (since that content will be HTML dom)\tother reasons related to nested rotation which are a bit hard to describe in a short sentence.Of course, i make sure that each of those writes are

I was working on my project called 'SAVER' and it disappeared. I am the owner of the file. I looked everywhere: Drafts, Deleted, Recent, and there’s no trace of it. The name of the document is 'SAVER'." When I try to access the link, I only see this message: Prototype not found.PROTO LINK: https://www.figma.com/proto/CaJCUuXfeYl5ZKVjtMSf5m/SAVER?node-id=154-494&t=3wdKiocWQMpaVtOb-0&scaling=min-zoom&content-scaling=fixed&page-id=0%3A1&starting-point-node-id=244%3A2858&show-proto-sidebar=1&hide-ui=1

Hi everyone! I accidentally deleted all my drafts and slides while deleting team projects (all of it happened because of ChatGPT that’s said my drafts will not be deleted while deleting team projects and they will always appear in my personal files). Though the worst of all is I can’t restore any of them, they simply don’t appear there, it’s empty, how I get back my projects?

What could possibly be wrong? I have a Dev Pro Plan subscription, no updates, I have always had all the early Beta tests available, why didn't the MCP features show up? What should I do, help me please?Do i need to re-install app?  

Why is my shift + space bar showing jus a screen but not a mobile phone prototype 

Almost a year ago and this Bug is still present: Re-Center doesn’t work when linking to a component via Dev Mode link.Zoom level is totally zoomed out, making it hard for the devs to find the component. Pressing “2” or “Zoom to selection” has no effect.Please fix it. It has been a year!!!    

limit until 7 jun 2025, but it is 7 jun 2025 and still unwork

@Junko3 This issue is still persistent today.\nActually there’s 2 issues here, depending how the component is built:\n\nFirstly a nested component that uses slots loses any override when using variables, this is not the case when changing from UI\nFor components that have nested components in the master pre-made, without using placeholders, it is not possible to use DIFFERENT variables if the variant property is the same. In my example the blue instance has a light and dark variant. The property name is “blueProp”. Because the blue instance appears twice in the green component, the “blueProp” also appears twice in the nested component panel.\n\nSee attached video for these 2 problems.\nMaster with pre-nested instances:\n\nNo problem while using UI\n\n \nSame setup but I cannot use different variables for different nested instances\n\n \n\nMaster with placeholders / slots:\n\nNo problem while using UI\n\n \nUsing variables breaks / loose overrides\n\n \n\nI can provide the file if needed. Test with Figma Be

Hi, why can I not change the shape of a picture anymore freely without using a mask? It was so easy to do before, where did that  design option go? I would really love to use it in THAT simple manner (not masking pls) Also can we turn back the previous UI maybe?

I just upgraded to Profesional (full seat) so that I can, among other things, take advantage of the video feature — adding one to the workflow — and despite FIGMA taking my money and my profile now showing the blue “Professional” badge, the feature is NOT working. It’s still saying I need to upgrade. I tried the browser version and refreshed that at least 12 times, closed and re-started the desktop app at least 6 times and finally shut down and re-strted my Mac once...NOTHING! Worst of all, I submitted a support ticket (##1380952) and when completed, it showed me a summary at the end that said “Status: solved”. How can it be solved without anyone even looking at it or contacting me. So you take my money and then instantly tell me that my problem is solved? What a complete RIP-OFF! 

I’m struggling to configure projects in a way that lets Figma keep components synced between designs and the design system without destroying its performance. Is there any way to improve Figma’s performance while working with components? I watched their video, and they didn’t mention anything about addressing this issue. It feels like we’re being pushed into a setup that will be costly to change later on.

 We have a library of tokens with subgroups.token has a scope setting (like text tokens shouldnt appear in the list when user tries to select background color token etc) Scope setting works however empty groups are shown in teh dropdown (see screenshot, border tokens are not available):This behaviour is pretty annoying! Can you please hide grouping when no items available in teh group. 

I've been observing a drastic drop in Figma's performance for some time now. To tell the truth, it's impossible to work because simply copying a frame takes a dozen or so seconds. I observe this phenomenon on both native and web app. I've cleaned the computer's cache, reset the Figma cache and it doesn't help! It looks really bad.I'm very happy that you're adding a lot of new things, but I have the impression that you're omitting performance, which is the foundation. Please take care of the fundamentals 🙏

How do I Go back to the old UI in Figma & Figjam ? There is no such an option?

Hey everyone,I saw that there has been quite a lot of related topics with this one, but most of them are a few years old, so I’m not sure if there’s a solution for this without any crazy workarounds… I have this icon where I’m working with multiple brands, so for this I’m creating a variant that will allow me to easily swap between those brand and also the variable mode. The issue comes when I’m using the icon from Brand X and change the colour from “fg-primary” to “fg-inverse” If I change the Brand to Z, the colour doesn’t remain “fg-inverse” and uses the “fg-primary” instead The icons have all the same structure  I want for the colour to remain the same when switching Brands. Is there anything I can do? Thanks in advance!