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I have been seeing this double windows of same thing one is interactive and other i cant click or get rid of it. it is same thing of figma but not interactive. 

Hi Figma Team,I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing.Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component.Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug?Would appreciate any insights—thanks in advance for looking into it!Best,Steve

Need: the ability to move an annotation to another side of a component/frame/whatever, anywhere I want so that it is not blocking anything.

I need to share a number of Make prototypes externally but although I have enabled external link sharing, and it works on Design and Figjam files, there is no option to share a Make prototype externally. This is blocking me from sharing the prototype for user testing. Please advise if this is a defect or is there a setting I’m missing. 

Hi! My subscription renewed automatically and I didn’t intend to continue the paid plan.The payment was charged from my Kaspi card. But I delete the account because I thought it will help me and that account was also was used through my google accountI haven’t used any paid features after the renewal.Could you please cancel the subscription and refund the recent charge?Thank you!

Hello, today I’m getting the following error message:“I’ve revoked my access, but the issue persists and nothing appears in my connected apps.”Error message shown:"Design not foundUnable to link the design because it cannot be found in Figma. Check the URL and try again."

Hi I am unable to re-verify my Figma education plan. I am an educator working for Austin Community College. I contacted SheerID and this was the response.“Hi, Thank you for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “  I have also tried contacting education@figma.com but haven’t received a response. I am unsure what to do next to reset my verification or how to provide additional documentation. I am currently using my school assigned email.

Hello, I am trying to publish my website, but I have a problem with a video embed from youtube. Figma says there are no errors but still publishing is not possible. I realized, that I have a problem with an embed alt text. If I give it a title, figma doesn’t accept the format, because every time I select the iframe again it has no title (it continues removing the title). I think the format isn’t accepted. How do I have to write the title of the iframe?

Hello.I have a setup where there’s a file that acts as a library carrying main components and a couple of design files for different platforms that calls these components from the main library file.However. after some time (During which I haven’t worked on any of the files or the main library) I opened the files and found out that the majority of components and instance swaps in my design files had reset to their main states. some of them have nested variants from other components within themnothing triggered this as the files and the library were left unopened for about a month. So I wasn’t working on the project or in other words it’s not a library update that triggered this, it happened on it's own.for more details about the components in my mobile app design I had a Title bar with a varying number of icons between different pages (notification & side menu & message icons) some pages had only 1 of them.. some pages had

Use case: I have two objects, I want to align the second centered vertically to the first.Previously, I selected both objects, pressed the “align vertical centers” button and only the second object was moved. That is also what all tutorials in the web say.Now, both objects get moved to a common center. This is not what I want.ExampleBefore:After: 

I am using the organisation edition. I had previously enabled two-factor authentication but later disabled it. Today, upon re-enabling it to publish a plugin, I received the following prompt: We detected a change to your account details. Please contact support@figma.com to proceed.

Bug! I have various design files open – I copied a link to go to a certain section of a file and the link would generate and take the person to a file I never copied the link to – private files! 

Hi. I’m having an issue with a prototype that has up until very recently been fine (I’m therefore pretty sure it’s a Figma bug) but now when I open it, some of the text within instances of components switches intermittently to the default copy. It works fine if I open the prototype in a browser such as Safari but if I open the prototype within the Figma app it is an issue.Here’s a quick link to demonstrate : Thanks for your help,Rob. 

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

I have sort of a quirky issue with icons:I have a set of icons that are linked to my UI kit icons are placed in, e.g. icon button and applied variable for it’s height (it’s locked aspect ratio but we found out applying the variable to height is more reliable than width) we have 3 density modes: regular, compact, and ultra compact icon button nested in another component is causing the icon within to loose the 1:1 ratio when compact or ultra compact mode appliedThe issue disappears when component gets detached 😓 (The search icon in the screenshot below is nested even deeper what only proves the issue is with this components being nested.) 

I set some text to bold in my Figma site, but when I preview it or publish the page, the text doesn’t appear in bold.How can I fix this issue? Figma SitePreview 

Hello,Many of our users at Cégep de Sainte-Foy — both students (1st, 2nd, and 3rd year) and teachers — are still unable to access their Figma Education license. Several accounts remain locked, even though verification was successfully completed in recent months.All affected users have re-submitted proof of eligibility (student ID and class schedule), but the problem persists. Please see attached screenshots showing the “locked” and “verification exceeded” messages.This situation is seriously blocking project progress, as teamwork within shared Figma files has become impossible.We teach in a French-language CEGEP in Canada, and this recurring issue is causing significant disruption. Would it be possible to streamline the authentication process by automatically verifying all users with an @csfoy.ca email address?Thank you for your help,Frédéric LacroixCégep de Sainte-Foy

Hello there team Figma,As a fan of advanced prototyping and heavy user of variables i access variable sheets quite frequently.currently to access variable sheets, i would have to:deselect all items and then click on the tune icon next to Variables in right penal ( The intuitive way).Or Press Clrt+K and then type “toggle Variable” or at least initials of it to then access the variable sheets (Geeks ways)Can’t we just have a key shortcut straight to it?How about Clrt+. (Period)?

Highlighted area is the issue I am facing, We don't see any colour swatches in tile mode which becomes difficult for us to use the colours from library, We have list view as well but that shows only in text format which isn’t an easier option to look/nagivate the colour panel. Every time we have to go to some other screen and look for similar reference colour we used in that screen and then come back to list view to choose the same colour from the list.Which makes this process lengthy and time consuming for me & my team.Let me know if in any way help/solution can be provided.Attached a screenshot for your reference (Red oulined box highlights the issue of colour swatches missing even after they are present in library)

I work with large formats, such as vertical banners for events. Many of these designs use large photos to fit the banner layout. I usually create a frame and change the fill to load a photo from my files. It rarely works. Most of the time, I get the error shown in the attached screenshot.This error is incredibly frustrating because it seriously affects my ability to deliver and the amount of time I spend on these projects. My method for processing an image and saving it as a JPG is always the same, and I use Photoshop for that.Could someone please explain why this error happens and if there’s another way to incorporate large images into my designs? It’s hard to believe that Figma would be so limited for such a common use of images.

My website is a black screen with an undefined tsx error.  The website looks fine on figma but I have no clue how to get it back working again.

Hello. My name is Denis.I'm a student at Mykolaiv National Agrarian University.I'd like to take advantage of the student plan, which would be very helpful in my studies. I tried to do it myself, but I got errors several times. I already applied for a student discount in Google Gemini, and the Share ID verification was successful. However, when I tried to verify my Figma account, I had an error. Also, I have a document. I also have a document from Diya that confirms that I am a student. Can you help me with this? 

Hello Figma,I’m a student at the University of California, Irvine. I’ve been stopped by SheerID’s verification process over and over, and I use Figma for school and work-- so this has been a pretty big issue. I entered all my details, but was told to retry until it said it exceeded. I filed a ticket with SheerID.  SheerID closed my case, saying they “were unable to process the request.” There seems to be no other solution but to contact them. This loop has been quite irritating. Please reach out to me soon so I can quickly amend this issue.

It is convention in Windows for F2 to rename, but Figma does a kind of literal translation of the macOS cmd+R rename command in Windows.It’s a small thing, but given that it’s one of many programs in my suite, I am constantly pressing F2 in Figma and being surprised that it does nothing.I suggest that Figma for windows additionally respects F2.On a related note: The regex rename dialog when renaming multiple layers is pure genius.

Seemingly as of today’s update, pinned items within a project now only have a limited selection of actions available in their right-click context menu (Open, Create New Branch, Add to Sidebar, Remove Project Pin, Copy Link) but none of the others (Copy Link, Share, Duplicate, Show Version History, Rename, Move File, Move to Trash) even though those are in the menu if you find the original file. (i.e. it’s not a permissions problem removing those functions, they just aren’t in the menu for the pinned version) This appears to be the same in both the browser and in the desktop app. As part of our process, we create most new design files by duplicating a template file, which we keep pinned to the project so the team has easy access to it. With this update it’s no longer possible to duplicate (or do a bunch of other actions) from the pinned file, and instead you have to dig through the full list of files to find it in the general project list. Is there a reaso