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Problem: Figma does not appear in the Plugin directory in ChatGPT web or the desktop app. The search returns no results. The official Figma plugin page shows “Add plugin.” When I select it, I get this error: “We couldn't load this plugin right now. Please try again in a bit.” The problem occurred on August 31 and September 1, 2026.

Hi, I recently upgraded my account (redacted by the moderator due to PII) to a Professional plan with a Full seat. Before upgrading, I hit the API rate limit on the free Starter plan, and now I have a ~3.8 day cooldown on my account.I've already sent an email to support@figma.com but wanted to also post here. Could someone from the Figma team help lift the cooldown early since I'm now a paying customer?Thank you!

Dear Figma Edu Team,We are Webcase Community, and we currently run our verified bootcamp, “UI/UX — Ticket to Freedom 4.0."Following the established procedure, we periodically submit the Google Form with the lists of students whose accounts need to be upgraded to the Figma Education plan. Until recently, the process worked smoothly, and we are grateful that our students can benefit from this opportunity. However, students included in our latest submissions have reported that their accounts have not yet been upgraded. We submitted the forms on June 5, July 9, and August 14, but the verification process for these students does not appear to have been completed.We understand that your team may be handling a high volume of requests. However, previous upgrades were usually processed much faster, and the current delay is affecting our students’ learning process. We also contacted bootcamps@figma.com from the email address [ email redacted by forum moderator to remove PII], but we have not yet

Hello Figma Support,Our Professional plan is intended to have only one paid Full seat. All other members should remain on free View seats.However, invoice 8B400D55-0050, issued on August 22, 2026, includes a charge of $26.97 USD for two prorated Professional Full seats for the period from August 3 to August 22, 2026. We did not intend to add these paid monthly seats.Could you please confirm the following? Which user accounts or email addresses were assigned the two billed monthly Full seats? When and how was each seat assigned or approved—for example, through an admin action, a user request, or automatic seat approval? Did either account actually use any paid Full seat features during the billed period? If so, please provide the relevant usage dates or activity details. If neither account used the paid features, could you please refund the full $26.97 charge to the original payment method? If only one of the two seats was used, could you please refund the unused portion? Our cu

I'm hitting a persistent access error using the Figma MCP integration (Claude Code / Claude Desktop's plugin:figma:figma connector) against my own file.Account: (redacted by the moderator due to PII) ("Kelson da Costa Medeiros"), team "Kelson da Costa Medeiros's team" (starter tier, seat shows as "Full" via whoami but I purchased a Dev seat).File: https://www.figma.com/design/lLmb3BJsEXJ4FGJjwfIkk8/Sabi%C3%A1 — I am the owner of this file. The Share dialog confirms "Anyone in Kelson Medeiros" has can edit, and I (owner) obviously have edit access.Error: Every call to get_metadata (and presumably get_design_context) returns:"Looks like you don't have edit access to this file. The file owner can share it with you and make you an editor."What I've tried (no change, same error each time):Verified file sharing permissions (already correct — owner + team-wide edit access). Fully disconnected and reconnected the Figma MCP integration from Claude Code (/mcp disconnect + reconnect). Restarted t

Hi Figa Team,I submitted a prompt yesterday in Figma Make. The AI finished the process and deducted 32 credits, but it did not deliver any results. Please either refund the credits used or make the prompt work, as it is not acceptable to pay for nothing.Thank you!

I’m the admin of the desing project account and while I was changing a dev seat to a full seat I added by mistake an unneeded seat. I only need 3 full seats and now i have 3 full seats and 1 dev seat. I’m trying to remove the extra dev seat from the account but i can’t find the option to do so. I can only change the seat of the current users or give the unwanted seat to someone else. It happened a few hours ago and I really don’t need an extra dev seat. Thanks. 

When creating a component that has a motion timeline and then using an instance of that component in a prototype, the component shows its final state in the frame, not its initial state (extra confusing when I have other non-motion elements in the frame with the same appearance as the component’s final state).What’s worse, when this is in a prototype that does a smart animate to the frame with the motion component, the component does a brief flash of its final state before running the animation from the beginning, breaking the transition.I understand it’s a beta, but is there any way to address this?

Hello,I recently asked Figma to make several updates to my app. The message indicated that the changes were completed, but none of them are reflected in the app. The request still used my remaining credits, so I am now out of credits for the day without receiving the requested updates.Could you please review this issue, restore the credits that were used, and advise me on how to ensure the changes are properly applied?Thank you for your assistance.

It worked completely fine before last release. It’s disrupting my workflow tremendously. Is that expected? or is it a bug?

I love the new addition of Figma Motion and it’s exactly what I’ve been looking for. In particular, the ability to export an animated SVG is fantastic and saves me so much time authoring animations “by hand”!ProblemI do however have a problem with the exported files. When I set up my animation in Figma, everything looks great. Exporting it as SVG adds additional transform attribute to the group, which (if it has animations) completely displaces it by said transform. When I remove the transform attribute from the group, the layout is fixed and resembles what I can see in Figma.I suppose the source of the problem is somewhere in the code that parses the animation set up in Figma and converts it to the SVG animation keyframes. As the keyframes already specify the position / translation, the additional transform on the group moves the entire group an breaks the offsets specified by the keyframes.ExampleMy example uses two rectangles with rounded corners, both of which are within a mask gro

Hi,My Figma account was originally created using Google sign-in. I successfully switched it to email/password, and I can currently log in normally with my existing account.I am trying to change the account email from [redacted by moderator to remove personal information] to [redacted by moderator to remove personal information].When I use Settings → Account → Change email, I receive the verification email at the new address and the verification link appears to complete successfully. However:There is no error or success message afterward. Settings → Account continues to show the old email. Refreshing the page does not change anything. I can still only log in using the old email. Both addresses use the same [redacted by moderator to remove personal information] domain. As far as I know, the new Social Media address had never previously been used for another Figma account.I need to change the login email of this existing account while preserving all Drafts, files and ownership. I do not w

I'm having problems with the chatbot. I sent it a command to perform a function in my project, but it didn't complete it fully; it froze and only finished halfway. I've run out of tokens and need to fix this. It sent me a Support ID code: srid_MEQBW41MX7WRD3ZXQ0085BB2J. // I need a response; please send it to me by email.  [redacted by moderator to remove personal information]

Hello. I submitted the documents 24 hours ago and applied for approval of an Eduplan account, but I haven't received a response yet. Could you please check into this?

Two same icon in one hoverbutton

Couldn't load Make. Try checking your network connection or refreshing the page. (M2) Hello Figma Support,Figma Make was working normally before, but it suddenly stopped working. The issue now occurs on multiple computers, using different internet connections and different VPNs, so it does not appear to be limited to one device, network, proxy, or VPN.Figma’s Network settings show the following domains as Blocked:*.figma.site *.makeproxy-c.figma.site *.makeproxy-m.figma.siteOther network checks, such as publishing libraries, importing content, adding media, and fetching the font list, are available.We also tried the DNS solutions suggested in the Figma Community, including adding:1.1.1.1 8.8.8.8However, this did not resolve the issue.Since Figma Make was previously working and the problem affects multiple devices and independent networks, we suspect there may be a service-side, regional, DNS, or domain configuration issue affecting Figma Make.This issue is seriously affecting our norma

Figma Make page not loading 

Why the folders always change the sorty configuration, it must save the previous selection….

I discontinued my Figma Pro subscription on 24-Aug-2026, but a renewal charge of $20.56 USD was applied on 26-Aug-2026. My workspace is now on the Starter plan. I would like help reviewing why this renewal charge was processed after discontinuation and what options are available and process refund.Please process the refund of this payment at the earliest.

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

Hi! I’m reaching out regarding the plugin. This is my first time using it, so I’m still figuring out how everything works and what the different features do.I noticed that using the plugin requires providing an email address. I initially entered one address, but later decided to change it for privacy and security reasons.I just want to clarify that this change was not an attempt to bypass any rules or restrictions. I made it solely for personal privacy reasons.I already sent a message by email, but I haven’t received any confirmation that my request was received or is waiting to be reviewed. That’s why I decided to also post here.Please take a look at my situation when you have a chance. If you need any additional information from me, just let me know and I’ll provide it.I’d really appreciate your help and look forward to your reply. 

Dear Figma Support Team,I am experiencing a persistent issue with the Figma AI Agent that has continued for the past 3 days.Every time I attempt to use the Figma AI Agent, the request immediately fails with:“Something went wrong. Try again.”The Agent also provides an srid_... request ID.I have received multiple request IDs, including:srid_CC2ZW0XB19EYTY8YVGQQMH7V0A srid_300WXTXSYR4Q8TSV4WBFERYMVI have extensively tested the issue and it is not limited to one browser, account, or file.I have tried:Safari Private Browsing Normal Safari Google Chrome Brave Figma Desktop for macOS Multiple separate Figma accounts Refreshing/restarting Figma Waiting several days and trying again Very simple Agent prompts A completely new/blank Figma design file My existing .fig project fileThe same error continues to occur across these different environments and accounts.Because the Agent also fails when tested on a blank Figma file with a simple request, I don’t believe this is related to my particular des

Figma Make generated the complete project code and consumed my available AI credits, but the preview was never initialized. The file always shows “Continue prompting to start building.”The exported code installs successfully, passes TypeScript validation, and builds successfully outside Figma, so the generated code itself appears to be valid.I have already tried: saving the generated changes; refreshing and running the preview; opening and restoring different versions; editing the code directly to trigger a rebuild; saving a local .make copy and importing it as a new file. The imported .make file reproduced the same broken preview state.Could a Figma Support Specialist please help restore the existing preview build without regenerating the code or consuming additional AI credits? If the preview cannot be restored, please review whether the credits consumed by the incomplete generation can be refunded.For privacy, I can provide the Make file URL and account details to a Figma em

Hi Figma Support Team,I’m having an issue changing the email address on my Figma account.I’m trying to change my email from a personal Gmail account to my school email address. The new email address is not currently associated with any other Figma account.I’ve already tried the following multiple times:Changed the email back to my original Gmail address Started the email change process again Requested a new confirmation email Used only the latest “Confirm email” link Tried the confirmation link in different desktop browsers Logged out and signed back into FigmaHowever, every time I click the confirmation link, I still get:“Your request has failed.”I’ve repeated the process several times, but the result is always the same.Is this related to an account-level restriction, domain verification, or a problem with Figma’s email change system?Any advice would be appreciated. Thank you.