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unable to use my rulers properly. horizontal guides not sitting well.

We are building maps for a wayfinding application. The colors, type, etc are set up as variables, including the line weight of walls. What we’ve found is that while hiding/showing various layers in design mode, the connection to the variable for the line weight breaks - which defeats the purpose of the variable all together.  Not earth shattering, but definitely not helpful. 

Hi Figma Support Team,I hope you’re doing well. I’m reaching out to report an issue we’ve been experiencing for the past couple of weeks related to our design system libraries.Despite having our color styles clearly defined and published in our design system, the color tokens are not visible or loading correctly in the Libraries panel. The color categories (e.g., Color/Primary, Color/Neutral, Color/Accent) appear in the list, but the actual color swatches are missing, and we’re unable to apply them to components or frames.I’ve attached a screenshot that shows how the library panel appears on my end.We have already verified:The design system is published and up to date The relevant libraries are enabled Other styles (typography, components) load correctlyThis issue has been consistent across multiple files and has been happening for the last couple of weeks.Could

Hi Figma Support team,I’m running into an issue with unwanted colours appearing in the Design-mode colour picker in Figma Slides, and I’m hoping to understand whether this is expected behaviour or a limitation.Summary of the issueEven after fully cleaning my Slides template so that every element uses only my defined template colour variables, the colour picker in Design mode still shows many extra custom colours that are not used anywhere in the file. These appear to be leftover colours that were automatically created when pasting designs from regular Figma Design files into a Slides file.What I’ve tried I replaced all existing colours with my new template colours I verified that none of the stray colours are used in any layer, component, or style. I also confirmed that this only affects Design mode, not Slides mode, where only the correct template variables appear.

Issue SummaryI'm experiencing severe performance issues in a Figma Make file that has accumulated naerly 700 context versions. The file frequently freezes, becomes unresponsive, and consumes credits at an unusually high rate, making it nearly impossible to continue working.What I've Tried- Using the desktop app instead of the browser (still laggy)  - Clearing cache and performing hard refreshes  - Avoiding large batch prompts – the problem persists  Root Cause (Suspected) The excessive number of Make conversation versions appears to be the main bottleneck. I understand that users cannot manually delete version history, and the current file size (or context length) is causing the editor to struggle.My Requests  1. Reset / purge the Make conversation history for this file from the backend to restore performance.  ONLY keep version 6892. Advise on best practices for cleaning up and structuring the code generated by Make. Th

Want to change email and did not receive a verification email to my current one

Bonjour, Je suis actuellement scolarisée à Gobelins Paris et ai la possibilité de bénéficier d’une licence éducation. J’avais fait la demande il y a quelques mois pour l’obtenir, mais depuis rien n’a changé et je suis toujours en version gratuite. Lorsque je réessaye de rentrer mes informations, j’ai un message qui me dit que j’ai déjà envoyé la demande. Pouvez-vous résoudre ce problème ? Merci d’avance.

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

Hi Figma Team,I am writing to report a critical issue with the code generation feature for React. There is a persistent compatibility/import error being generated in the code (specifically failing to resolve "motion/react" in Vite).Because of this specific React connection issue, the AI attempted to resolve the error multiple times in a loop. As a result, it consumed all of my available AI credits, and the error still persists.To keep my website running, I had to completely revert to a previous version. However, this means I am now entirely blocked. If I try to make any new changes or updates to the page, the system triggers the exact same React error, fails to compile, and unfairly consumes more credits without applying the updates.Summary of the impact: Bug: Generated code fails with Vite internal server errors regarding motion/react.

Hello,I recently changed the email address linked to my Education plan, and since then all the files in my original personal account have become locked and inaccessible.I would like to either: Transfer the files to my new account, or Change the ownership/email associated with the existing account Could you please advise on the best way to do this?Thank you for your help.

Hi! I just upgraded to pro but was signed in on another email that I don’t use. Can I get a refund as I’m going to sign up on the account I actually use. 

Tried making payment using my Visa card, but I couldn't make the payment. It didn't accept my card for no reason.Please keep alternative payment. gateway because now everything is paid in Figma so if you only accept Visa, Mastercard, or AX credit cards, it's not going to work for all.I'm from India. Please keep UPI payment method, or debit cards. It will help a lot with payment.Common Figma dont  just make money. Think Big.

The majority of my Figma make files are presenting Something Went Wrong Errors with a request ID. I am unable to make changes to these either via the prompt window.  

Hi, I've encountered a problem: when I access Figma from my project through its mcp server, after a while I hit the request limit and am asked to wait 3-4 days. This happens despite me specifying which nodes to look for. How can I solve this problem? And how figma will fix it in the time of using different ai mcp’s

Quoting Claude“The fundamental insight you've uncovered is valid and important: the MCP can create into Figma and read back code/metadata, but screenshot portability back into artifacts is the missing link.get_design_context returns screenshot data as binary rendered in the chat, but does not return a stable hosted image URL. This breaks the Claude → Figma → Claude artifact loop. A hosted CDN URL (even time-limited, like the asset URLs already returned for images) would close the loop completely.

Hello.I’ve been trying to use Figma MCP via Claude Code but I can’t seem to authenticate it via browser. Kept returning me a 431 HTTP Error. Any fixes for this? Thanks.  

Double-clicking a text layer won’t let me edit it. The layer is not locked. This issue seemed to be resolved in past for other users, but the solution has not been mentioned in the thread. I am first time coming across this issue. Please guide.

Hi Figma Community Support Team, I am the Admin of the Organization " DUALI  " and I need urgent help to **downgrade/cancel our Organization plan** to the Starter (free) plan ASAP.  I contacted at support before renew my plan(17th March), but auto-guide wasn’t helpful for my organization plan - In Admin > Billing, I can see the subscription details but there is **no Downgrade or Cancel button**. - In Organization > Setting > Community, i don't see the same functions on your guide. therefore i need manual assistance to cancel this plan - Please process the cancellation(Refund) of the Organization plan.the invoice number is 236C29EB-0010  my ticket number is 1814596    The system keeps sending me guide with link, which is really frustrating, I need a human support to end this auto renew. and back to free plan Thank you for your ur

. (Please ignore it, idk how to delete this post)

Hello, I'm having a problem with Figma Make. I've submitted a support request, and I see that everyone is getting a response, but my request, which I submitted over 30 minutes ago, hasn't been answered.I have two projects with Figma Make. Both of them used to be viewable with the real-time preview, but now they're not. I've sent prompts with Figma Make and spent a lot of tokens, and the project has been edited randomly. Now it's not working at all. I've already sent the URL and shared my "CAN EDIT" project with Figma support, and I don't know if I have a support ticket number. I need help; I'm stuck on this, and I urgently needed to finish the MVP today to give a presentation.I think I'm experiencing some bugs, and I've also spent an excessive amount of tokens. I would appreciate your help. I've tried everything to get the preview back and finish my project, but it's impossible. I've also noticed in the community that I'm not the only one experiencing this; it seems to

I'm having a major problem developing a web application with Figma Make. Everything was working perfectly up to version 13, and currently, it's been a waste of tokens with no real solution. I've lost over 348 credits due to this issue, which has only generated more errors. I'm trying to restore my editor view in Figma, but I keep getting an M2 error. I've refreshed the page, cleared cookies for over 24 hours, and restarted my browser and computer, but the problem persists. I don't want to do anything else until I get a solution. I've only been using this product for less than 48 hours, and this problem has already occurred.

I would like to be able to add my entire design system to Figma Make. I have two packages: my component library and my icon library. Both are on different scopes. My component library depends on the icon library and will not work without it. Is there a way we can have the ability to add more than one scope?

HyyI am not getting preview of design which is made by figma make AI , i have created many design but suddenly i am not able to see preview at all, it showing black or empty , i can see all code but not able to see preview ui .can you please make this correction 

Ciao a tutti, scrivo per chiedere consiglio su un problema con la fatturazione del mio account.Recentemente ho effettuato il downgrade dal piano a pagamento a quello Free, eppure mi è stata appena addebitata la quota di rinnovo sulla carta. La cosa peggiore è che, nonostante l'addebito sia avvenuto, il mio account risulta ancora nel piano Starter (Free), impedendomi di fatto di utilizzare le funzionalità Pro per cui ho pagato.Qualcuno ha avuto un’esperienza simile? Sapete se c'è un modo rapido per risolvere? L’unico modo che ho è di non tenere i soldi sulla carta sulla quale addebitano, ma mi sembra assurdo visto che avevo richiesto il downgrade del piano.Grazie in anticipo per l'aiuto!

Dear Figma Support Team,I hope this message finds you well. I am writing to bring to your attention an issue I'm experiencing with my Figma project. The project is lagging significantly, not only on my system but also on other systems when shared with collaborators.In an attempt to resolve the issue and decrease memory usage, I tried copying the screen to another Figma account. However, I encountered an error stating, "An invalid image or thumbnail was removed."Could you please advise if upgrading to a paid account would resolve this issue? Alternatively, are there any other steps I can take to troubleshoot and fix the problem?I would appreciate your guidance on this matter.Best regards,Mohsin