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Standing Instructions are set on my credit card(Indian) successfully but the purchase is not getting completed. Stuck with free version. Its surprising that Figma is not able to fix this. Does any know alternative ways to get this membership ? Any resellers of figma accepting payments via Indian cards ? 

Hello Figma Team,I am encountering a critical issue with the Figma Desktop application (Windows 11 ARM64).Since today's update, the application displays the error message: "Could not initialize WebGL".This problem is highly likely related to the GPU/driver detection in the latest version of the app. My Configuration:  OS: Windows 11 ARM64 Device: ASUS Vivobook S15 (Snapdragon X Elite) GPU: Qualcomm Adreno X1-85 GPU Adreno Driver Version: 31.0.121.1 (the latest installed via Windows Update).  Diagnostics and Steps Already Taken:  WebGL works perfectly when I use Figma in my browser (Chrome/Edge). The error occurs only on the Figma

Greetings , I would like to know why Figma company are trying to take funds from my bank account, although I cancelled my subscription and deleted my credit card from my Figma account can you please stop trying to take funds from me because my cancelation was 1-2 weeks before my subscription ends, and thank you.[redacted by moderator to remove personal information] 

Hello, my friend and I made a D&D adventure inside of Figma for a class project. We had some major issues with it at the end. There are a lot of frames, like 120ish. We’re in college and are on the student account versions.We’ve had some problems with stuttering inside the frames and some animations being cancelled out. But those aren’t the major problem. My major problem is this weird error in my prototyping links that I cannot understand. Every prototyping variable for all the frames work perfectly fine except those. (That I know)When you die in the Boss fight against the Primordial you get the death scene from the Crab fight. At first I thought it was something to do with the Flow Chart order or specifically with the Crab frames. But the Bug fight against the big mantis gives you the death scene from the Snakeman fight. I cannot figure out why this is. I have gone through and removed the death scene transitions for both the Boss and Bug fights, but the

Sometime changing the copy in the desktop version would be updated in the tablet and mobile version but most of time I have have to update the copy manually in all 3 version. I’m not sure what I’m doing wrong.

My Designs are Under Review from 2 days. Why ? Can you please upload them to Figma Community in normal way it was uploaded. Yesterday I try to upload a new design to Figma Community it says contact Figma support. 

I'm getting an error when calling figma.getNodeById, even though all functions in my plugin have been updated to async. The plugin works perfectly in my local environment and my manifest includes "documentAccess": "dynamic-page"), but the error only appears in the published version. The code.js in the dist folder is definitely using lastest build with the async functions. I've tried republishing multiple times, so it feels like a publishing issue,  almost as if Figma is still serving an older build.The full error is: Error: in getNodeById: Cannot call with documentAccess: dynamic-page. Use figma.getNodeByIdAsync instead. at <anonymous> (PLUGIN_1559_SOURCE:217:47)this is the plugin: https://www.figma.com/community/plugin/1137823695947414493/quick-table

Hello Figma Support,I am trying to recover access to a Figma account that was registered with the email address [redacted by moderator to remove personal information].The problem is that the company no longer exists, and the synapse.company domain is no longer active, so I cannot receive any verification emails or use that mailbox to log in.I would like to ask whether it is possible to restore access to this account or transfer it to a new email address: [redacted by moderator to remove personal information]I can provide any information needed to verify ownership of the account, such as: the old email address; the account name or profile details; billing or subscription information, if available; any other details that may help confirm that the account belongs to me.

Hello,I’m trying to enable Gemini 3 Pro in Figma Make, but the “Experimental models” section isn’t showing up in my Settings menu. I’m using a education account. I checked in both the browser and desktop app. I’m working inside a Figma Make file, not a regular design file. My admin has enabled AI features for our team. I’ve refreshed the page and restarted Figma, but the Experimental models toggle still doesn’t appear. Is this feature being rolled out slowly, or is there something I need to adjust in my workspace or team settings? Any advice would be appreciated! Thank you.

Locked layers cannot be selected from the canvas but are still selected using the “Select All with Same...” . So I am not sure how to select all the layers with a certain e.g. Fill but only change the color of the unlocked ones. Am I the first one to think/stumble on this?

Hi everyone, I have this PAINFUL BUG! that is killing my work flow.I’m super used to use [ , ] , cmd + [ , cmd + ] to move objects / groups / etc arround.On my personal computer they work as intended, but on my work computer 3 of 4 of em work.the CMD + [ for some reason that I cant wrap my head around is triggering the Text > Adjust > Decrease IndentationI’m totally clueless why this is happening.Here is my keyboard shortcuts layout on figma and on the mac.PLZ help me out to find a way to fix this, those shortcuts are kinda the bread and butter of my workflow! 

Description: Hi everyone, I’m experiencing a frustrating issue with Figma’s AI features and I’m hoping someone here can help.I used Figma’s AI to generate a complete dashboard layout. It worked great — I even asked the AI to create additional sections that I could later fill with data. Everything looked correct while I was working on it.However, after I published the file, all of the AI‑generated sections I added later suddenly disappeared. The main dashboard is still there, but the extra areas I created with AI are completely gone.This means I’ve lost several hours of work, and I can’t figure out how to restore those sections. I’ve already checked version history, but I can’t see the missing elements there either.Has anyone experienced this before? Is there a way to recover AI‑generated content after publishing? Any advice or workaround would be greatly appreciated.Thanks in advance!

hello, I’m having issue with a prototype flow. The chat flow on the design I’m working on lags alot, the first attachment is the prototype previously, it was moving fast, I didnt change anything and it suddenly started lagging (the second attachement).Please how do i fix this? PS: all the other flows are moving fast and normal, only this one started lagging out of nowhere

Hi I am trying to download some of my work as an offline copy, and figma is blocking it saying that it needs to verify that i am not a bot. When i try to verify using captcha, it says Temporary Error, please try again. i restarting browser and log out and log in, it has not worked. please see the screenshot  

So when clicking Edit Code from an original ‘Make’, I see in the chat it says ‘What’s next for your design?’.Issue / JourneyI start typing some new commands > It generates some thoughts / reasoning > works on the file > relays its thoughts > suddenly jumps back to  ‘What’s next for your design?’ with no previous chat showing or the current responce, just silence.TroubleshootingI’ve tried quitting/reopening Figma desktop but no luck.I’ve tried doing the exact same in a browser but same issue.I’ve tried starting fresh and creating a new Make project with a simple request, does the same thing.Do I need to clear cache? Am I limited to 3,000 AI credits ( although that doesn’t start until 18th March )?

Hello! I’ve been generating pictures in Figma for a year after purchasing a Professional Seat. Since yesterday AI doesn’t generate any picture when I attach a reference one. None of models. I tried with all versions of Gemini and GPT Image but it didn’t generate anything. I’ve recorded a screenvideo to show how it happens. The generation proces starts and in the end it doesn’t make anything, none of new fills in a square/ rectangle and none error windows. What can be a problem and how can I fix it? I work in the desktop app and already cleared the cache, it didn’t solve the problem.

I tested my website on https://securityheaders.com and noticed that the only “Strict-transport-security” is fulfilled. ​@Figma_Support ​@Celyn_L,  Could you please help to guide to set other HTTP security headers?

Hello Figma Support Team,I hope you are doing well.I am writing to follow up regarding my refund request for the accidental subscription on my account (ammar.shtayeh@gmail.com), which was submitted earlier today under ticket #1780744.I noticed that the ticket status is marked as "Solved", and I just wanted to kindly confirm whether the refund has been processed and issued to my original payment method.Since the subscription was made unintentionally and the paid features were not used, I would greatly appreciate your confirmation regarding the refund and the expected time frame for the funds to appear in my account.Thank you very much for your support and assistance.Best regards,Ammar Shtayeh

I don't understand why my  account was suspended. I was only using Figma Make and then I was logged out. Please restore it and give me a reason.

I'm not sure if I'm part of an A/B test or something like that, but my menu keeps updating every day and key options like Auto Layout keep disappearing.I'd like to go back to the regular version, because I can't work normally with these changes constantly appearing and disappearing.Is anyone else experiencing the same issue?

One of my Figma Make files has overlapping text in the prompting panel (Desktop App / macOS) that I can’t read. Even a copy of the file has the same garbled text. 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Ryohung

Hi figma! Huge problem with figma make in all projectes in “figma sites”Every promt i do in every projected just crashes out and it’s like nothing happened.So you see figma make coding and right at the moment it has to show something in the preview (still in the figma make screen) it’s back to zero ..  Deleted cash, tried different browsers , desktop app, in every project! Please help!  

Hello,I’m having trouble with verification with my education account. I created it with my schools edu email account and had it verified on September 10th, 2025, but it is now asking me to verify again and it is giving me the “Verification Limit Exceeded” error. I contacted SheerID and they said it was verified on their side and that I need to reach out to education@figma.com, and I did but have not gotten a response or even confirmation that they got my email. This is my verification ID: 68c19e683fe7df61e1361c08. I’d appreciate any help with this issue!

I recently noticed a charge on my account in the amount of $150.87 for a plan that I did not subscribe to or authorize on Figma. I would like to request that you review this charge, as well as issue a refund for the amount charged incorrectly. I also kindly ask that this plan be cancelled immediately, since I did not choose or approve this subscription.