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Payment Discrepancy and Full Refund Request Hi Figma Support Team, I am writing to express my strong concern regarding an unexpected charge and to request a full refund for my subscription processed on September 27. My account email is [Redacted by moderator - 2026/10/04]. I initially expected a monthly plan of around $3, but a total of $38.50 was charged to my account without clear notice (it appears to have been billed as an annual plan or with extra seats by mistake). Furthermore, I was unable to find the option to cancel the subscription in time, leading to this automatic billing. Since the charge went through:  I have NOT used Figma or any of its paid features at all. My account is currently restricted due to a pending payment issue. Given that this amount was far higher than expected and I have not utilized the service, I respectfully request that you cancel the subscription, void the pending charge, and issue a full refund of $38.50 for this payment. Due to my current financia

I am a higher education student in Tunisia, and I am trying to renew my eligibility for Figma Education after my previous student verification expired.I was previously able to access Figma Education and successfully verify my student status as a student in Tunisia. However, when attempting to renew my eligibility, I noticed that Tunisia is no longer available in the SheerID verification form.I also reviewed SheerID's documentation and found that Tunisia is now explicitly listed among the countries where SheerID does not support verification. When accessing the verification form from Tunisia, it remains stuck on “Loading verification form...” and the page displays the following error when inspected:“Access Denied: Your request originates from a restricted region.”I contacted SheerID, and they confirmed that they no longer support verification for educational institutions in Tunisia.What is particularly concerning is that Tunisia was previously supported and appears to have been removed

Hi Figma team,My plugin "Brandfig - Brand Toolkit" is live on Community:https://www.figma.com/community/plugin/1686542100112642893It's free to use, with an optional paid Pro license sold through my own checkout (Dodo Payments, merchant of record). Users activate Pro by pasting a license key inside the plugin, and this is disclosed in the plugin description.Could you add the "In-app purchase" label and enable the "Try in..." button on the plugin's Community page?I've also sent this request by email to content-reviews@figma.com, in case that's the better channel.Thanks,Nilesh

Recently Figma has stopped remembering the last location I exported to. So I need to renavigate every time I export something. Please restore. Thanks! 

Hello Figma Support, I accidentally selected the annual billing plan instead of the monthly plan just 20 minutes ago while updating my subscription. This was an unintended selection, and I meant to stay on the monthly cycle. I have not used any paid team features since the upgrade. Could you please help me revert my account to the monthly plan and refund the difference? Thank you! [Invoice attachment removed by moderator - 2026/10/03]

Hello Figma Support Team,I hope you’re doing well.I’m writing to request a refund for an additional seat charge on my recent subscription bill. I intended to pay for only one full seat for myself.I invited another person solely to view the shared files and resources, but it appears they were assigned a full paid seat unintentionally.Could you please review the charge and let me know whether the additional seat can be changed to view-only access and the charge refunded?Thank you for your help.Many thanks,Ejae

I can’t resize objects without it getting in the way every timeI can’t close the prompt modal- it sits over my designs and I can’t even move it out of the way.

Hi Figma Community Support / Research team,This follows up on my earlier topic about a missing research incentive. Celine kindly checked internally and confirmed that I completed a Figma research survey on September 18 and that the research team sent the incentive a few days later through BHN Rybbon.I've searched my inbox, spam, promotions, and All Mail for "BHN," "Rybbon," and "reward," and I haven't found any email from them. It looks like the reward email either never arrived or was blocked somewhere along the way.Could the research team please:Check with Rybbon whether the reward was delivered or bounced, and Resend the reward, or share the redeem link with me directly?Celine already has the email address linked to my Figma account, so it's the same one used for the survey invite.Thanks a lot for your help!

Hi everyone,I'm hoping someone from Figma or someone who has experienced this can help me resolve a long-running Education verification issue with my BCIT email (xxxxxxxxxxxxxxxxx@bcit.ca).This originally happened in September 2025.I successfully completed the education verification process through SheerID. SheerID later confirmed in writing that my verification was approved on September 9, 2025.The problem is that on September 29th, 20 days after I had successfully verified, Figma asked me to verify again because of changes to its verification requirements.When I followed Figma's instructions and attempted to verify again, SheerID gave me a Verification Limit Exceeded error.I contacted SheerID support. They investigated and told me:My verification had already been successfully approved. My verified email was xxxxxxxxxxxx@bcit.ca. My verification date was September 9, 2025. Figma only allowed one approval every 335 days. There was therefore nothing further SheerID could do. I needed to

A recent update moved the "make an image" prompt box onto the canvas, relocating it from its previous position above the toolbar.It's no longer possible to add frames or other images as references using the plus button that appears on hover. Additionally, a colleague of mine doesn't have the plus/attach button in the chatbox at all.

Feature request / UX issue: Persist folder sorting preferenceWhen I change the folder sorting from the default “Last modified” to “Alphabetical”, Figma immediately resets it when I enter a sub-folder — and again when I navigate back to the parent folder.The selected sorting preference should persist throughout folder navigation, rather than reverting to “Last modified” at every level.This is a small but surprisingly frustrating UX issue that seems like a relatively simple fix.

Recently I was unable to upload or add any images or file within my system to the figma make (Add images or files) option for further processing. If anyone knows any solution for this then please help me out! 

When creating or editing an annotation, when you “Paste Over Selection” (⇧⌘V) it discards your edit, closes the annotation, and pastes the content on the canvas. I want it to paste the content into the annotation, as if I pressed the normal “Paste” (⌘V).What’s interesting, is that when creating/editing a comment, it at least prevents the paste from happening (it doesn’t paste anything nor close the comment), retaining your edit. That’s better, but why not just paste the text into the comment.I’m conditioned to use the “Paste Over Selection” (⇧⌘V), when pasting text, as usually it “pastes as plain text”, which is what I want most of the time.

I'm working in a Figma Make project and am currently unable to submit prompts to the AI agent - the request fails with the following error reference: srid_EEJM7ETC7SRQM52PPXRNVPRZZ(A related occurrence earlier today also produced srid_D79CXGWRPJS873PXJGW6VEHRJ, in case that's useful for correlating on your end.)What I was trying to do: Submit a text prompt to Figma Make's AI agent asking it to edit a few markdown spec files (/files/*.md) in the project - routine edits I'd been making successfully in the same project throughout the day. The prompt submission itself fails before the agent starts working.Steps to reproduce:Open the Figma Make project. Type a prompt into the AI chat input. Submit it. Submission fails with the srid_... error shown above.Environment:Browser/OS: [fill in - e.g. Chrome 12x on Windows 11] Time of occurrence: 2026-09-10, Additional notes:Reloading the page did not resolve it. This had been working normally in the same project earlier in the session, so it doesn'

Hi! On August 14, I purchased a Dev Seat and used it for a while. Before my subscription expired, I canceled the auto-renewal for the plan, but since September 14, attempts to charge my card have continued up until today. I even deleted my account on September 23 to stop this, but yesterday there was another attempt to charge my card. I have a couple of questions: 1. Why are you trying to charge an account that has ALREADY BEEN DELETED?; 2. Why are you trying to charge a canceled subscription?; 3. How can I completely delete my payment information from your system?

Hello,I would like to request a review and refund for a possible duplicate charge.I was charged $22.00 USD on September 2, 2026 for the billing period September 1, 2026 – October 1, 2026.I canceled my Professional plan on September 25, 2026, and my team was downgraded to the Starter plan on October 2, 2026.However, on October 2, 2026, I was charged an additional $27.87 USD. The receipt for this second charge also shows the billing period as September 1, 2026 – October 1, 2026.Could you please confirm why I was charged again for the same billing period? If this was an incorrect or duplicate charge, I would like to request a refund.I can provide the invoice IDs and receipts privately if needed.Thank you.

On Mac in the Figma desktop app, the Union keyboard shortcut (optio+shift+U) doesn't work when I'm in Motion mode. If I select multiple objects and press optio+shift+U, nothing happens. The shortcut works fine in Design mode and also works in Motion mode through the menu, so it seems to be a keyboard shortcut binding issue specific to Motion mode.

I want to refund the professional plan because i made a mistake when i didn’t choose the same team. I asked support team and received a ticket number #2166119.

Hello,I would like to cancel the automatic renewal of my Figma Professional subscription.My team is currently shown as a free Starter plan, but Figma is still attempting to charge me $22.00 USD for a Professional subscription. The payment has been declined, and I do not want the subscription to renew.Invoice ID: in_1UELmklvcqWR3dFDaqAv1OGQAmount: $22.00 USDCould you please confirm that my Professional subscription and automatic renewal have been canceled, and also let me know whether this outstanding invoice can be canceled or voided?I would also appreciate it if you could stop any further payment attempts for this invoice, if possible.Also, I would appreciate it if you could send your response to me by email as well.Thank you.

Hi, there. I have logged 2 tickets 216410 and 2159456 tickets to get a bank letter from Figma so that we can make an international payment. I have not heard from anyone in 3 days. Please help?

 Hi Figma Support,I am currently enrolled at the National University of Singapore (NUS) as an exchange student and have a valid NUS student email and official enrollment documents.I am unable to complete the Figma Education verification because I receive “Verification Limit Exceeded.”I have already contacted SheerID twice. After reviewing my case, they told me that they are unable to verify my status, would not provide a specific reason, and would not offer further assistance.This issue is now seriously affecting my coursework because I need edit access to my team’s Figma Education workspace.Could someone from Figma Support please help escalate or review this case with the Education team? I can provide my SheerID case details privately if needed.Thank you. 

I have a Figma file that has recently become extremely slow to load and work with. What’s strange is that when I duplicate the exact same file, the duplicated version loads normally without any issues. I initially suspected it might be related to memory usage, but when I checked, the file was only using around 16% of the available memory, so that doesn't seem to explain the behavior. One thing that stands out is the number of comments in the original file. I'm wondering if comments, comment history, or some other file-level metadata could be contributing to the performance issue.The comment heads do not show up at all on the original file and the comment sidebar doesn’t load at all. The number of open comments were around 140+. I cannot recall the total number of comments including the closed items.

Hi Figma Support Team,We have an outstanding (unpaid) invoice for our annual subscription renewals/seat additions, and we need to correct the total seat count before making the payment.Currently, the invoice states:Professional Full seats (annual): 20 Professional Dev seats (annual): 10 Professional Collab seats (annual): 0 However, this is incorrect for our current team size. We have already adjusted our member roles, and we strictly need the invoice to reflect the following amounts instead:Professional Full seats (annual): 12 Professional Dev seats (annual): 10 Professional Collab seats (annual): 0 Could you please update this pending invoice and reduce our Professional Full seats from 20 to 12? Once the corrected invoice is issued, we will process the payment immediately.Thank you for your assistance!

I recently changed my Figma plan from monthly billing to an annual plan. After switching to the annual plan, I checked my Billing → Invoices page and noticed an invoice labeled “Annual plan renewal” with a status of Paid, but the total amount shows $0.00.I’m a little confused about what this means. Could someone explain what this $0.00 annual renewal invoice means and whether my annual subscription is fully active?