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Experiencing issues? Report them.

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  • 7,948 Replies
3027 Topics
Marinske
MarinskeNew Participant
asked in Report a Problem
Figma Buzz Focused editing / simplified editing experience.

Hello 👋,Our team is very enthusiastic about the Figma Buzz concept, we decided to try it out. I created templates, locked the layers that don't need editing, published them, shared them with my colleague and gave him editing permission. My colleague logged in but was able to edit every layer of the template, also the locked ones. And also if he uses that template in a new file. Could you help me find out what's wrong? Why Figma Buzz doesn't meet our expectations?In the first screenshot below, we see the layers are locked in design mode. And in image 2 and 3, we see the user the template is shared with able to edit the same layers, while in Buzz mode. I cannot find similar questions in the Forum. Are we the only team having this problem? 😔For now we've concluded that Figma Buzz's beta version is not sufficiently developed for our current collaboration needs. Because we did not experience the anticipated 'simplified editing experience.' Thanks a lot in advance!Marinske  

505
Marinske
Fynn_M_Llyr
Fynn_M_Llyr
asked in Report a Problem
Why is it so hard to use libraries in Buzz, compared to other Figma products?

I’ve had 2 problems with using team libraries with Buzz so far:Adding the libraries You have to manually reapply every single style or variable that was updated in the library.The first problem is more of a frustration that shouldn’t exist. Why change the method of adding libraries? It just makes it harder to find and use. (“Asset view” shows templates you’re using, and what would be called an “asset” in every other Figma app is now called an “insert”!? It boggles my mind that at least one entire product team thought that was a good idea. 🤯)The second problem is a deal-breaker. For a product that’s focused on brand, it should as easy or easier to apply and update styles and variables. If there’s a button to trigger the mass application of library updates, it’s hard to find. If there is no way to trigger a mass update, that’s a huge problem, because not only do you have to keep track of what was updated, you also have to reapply all of those updated styles and variables to each affecte

201
Marinske
r_sh
r_shActive Member
asked in Report a Problem
Scale an Instance that has a Variable

We have a design which includes an Instance that has Variables applied to its width and height. We want to take the full design and scale it up by 1.8x using the K tool. However, the Instance will not scale-- it stays true to the Variable sizes applied to it. Is there a way to bulk break the connection to the Variables, or to override them, using the K tool? Right now, we have to find each and every layer which uses Variables and manually break them.(Interestingly, if we leave the Instance as plain pixels, set it to “scale, scale” and wrap it in a frame where the frame has the Variable assignments for the x and y, we can scale using the K tool).

30
r_sh
brogers
brogersNew Member
asked in Report a Problem
Full Screen Preview Issue when using Vertical Monitor

I am trying to use Figma prototype to show a demo of our mobile app on a large format touchscreen monitor.  The monitor is 1920x1080 and set to portrait mode and I am using the desktop app on a Windows 11 machine.  The frame and prototypes are optimized to fit to the vertical monitor for a portrait-based mobile app.  Everything looks and works fine until I put it in full screen mode.  When this happens the entire Figma UI shifts offscreen to the right by a few hundred pixels.  So I cannot access view options and my prototype shifts to the right with dead space now on the left (no matter which of the view options I cycle through).  I can work around it by adding some deadspace buffer to the right on my frame which then shifts everything left, but this would be a pain to have to add this to all of my prototypes and manage two different versions.  I’ve also tried tweaking the settings on my monitor, but nothing seems to fix this issue.

100
brogers
Barmaley
BarmaleyNew Participant
asked in Report a Problem
How to get in touch with sales team.

I sent several requests for sales team to contact me several days ago and they never get back to me. I left both email and phone number. I am concern that A) I do not pick up calls from unregistered callers and I want to make sure that the Figma Sales be registered under the caller’s phone number B) I may be in a meeting if they finally call me. Is there a way to schedule a call so I can make sure I am available at the time of call?Is there a way to send an email to sales to get a short response before sales call?

80
Barmaley
Alina Hamraeva
Alina HamraevaNew Member
asked in Report a Problem
I don't see any parent components in the layers with new UI

The update now has a preview of the element in the layers, but I noticed that now I can't see which component is the parent and which is the child. Previously, the corresponding icon was visible in the layers, but now nothing is clear.

252
Alina Hamraeva
Imtiyaz_Ahmed
Imtiyaz_AhmedActive Member
asked in Report a Problem
Fonts used in Figma Sites not showing in the Preview or Published Mode

I was just trying out the new Figma Sites feature and I used a bunch of different fonts.When I tried to preview the site or publish it, every font is getting changed to default Arial font. None of my used fonts are getting loaded. Kindly fix this otherwise the whole Figma Sites feature will become useless.

10255
linh1122
vaziz
vazizNew Member
asked in Report a Problem
You do not own the plugin. Figma payments REST API

although I’m importing the manifest and getting payment token by quering figma.payments?.getPluginPaymentTokenAsync() from the same account as the one I’m generating the figma access token in https://www.figma.com/developers/api#payments I’m getting the following error which doesn’t make sense.{  "error": true,  "status": 401,  "message": "You do not own the plugin you are querying",  "i18n": null}

50
vaziz
Monica13
Monica13New Member
asked in Report a Problem
Icons inside button component shown distorted

Hi I’m working in a Design System where I’m using an Icon button with what is called a Master icon (so the icon inherit the color from different states or modes). When using this icon button inside another. component is shown distorted, but very randomly I would say.  Here is an example, on the bottom is the base component of a File uploader component and the icon button with the bin looks fine, but when I take these base components into the main components (top one), it looks distorted. I assume this is a Figma bug, because sometimes happens, sometimes not and the button is done exactly in the same way as the other button component that shows Label + button.Is anyone having the same issues? 

272
Monica13
madhavan-bct
madhavan-bctNew Member
asked in Report a Problem
Make Button Overlaps Content When Pasting Large Text in AI Chat Window

When pasting large amounts of content into the AI chat window, the "Make" button overlaps with the scrollable content area, creating a poor user experience and potentially making content inaccessible.Current Behavior:User pastes extensive content into AI chat window "Make" button remains in a fixed position Button overlaps with chat content, obscuring text Scrolling becomes difficult or impossible in the overlapped areaExpected Behavior:The "Make" button should dynamically reposition itself to the bottom of the chat window, adjusting its placement based on the actual content length to ensure:No overlap with chat content Full content remains visible and scrollable Button remains easily accessible Clean, unobstructed user interfaceSuggested Solution:Implement dynamic button positioning that responds to content height, ensuring the "Make" button always appears at the bottom of the content area regardless of message length.This would improve usability when working with longer prompts or ex

110
madhavan-bct
DiegoN
DiegoNNew Member
asked in Report a Problem
Scale tool (K) bug - Anchor points turn grey and tool stops working

Hey everyone,I've been experiencing a persistent bug with the Scale tool (K) that's significantly interrupting my workflow.Here's how it normally works and where the bug occurs: Expected Behavior (Working as intended): I press K to activate the Scale tool. I scale the object. I press Escape or Enter to apply the changes. The tool works perfectly. The Bug: I press K to activate the Scale tool. I scale the object. Instead of pressing Enter/Escape, I click anywhere else on the canvas to deselect the object or shift focus. (This is where I suspect the tool enters a 'limbo' state; the panel reverts to normal, but the scale tool isn't properly closed, even though this behavior worked fine previously.) When I then try to use the Scale tool (K) again on any object, the anchor point squares (the small boxes that control the scaling origin) turn grey, and the tool completely stops functioning. Clicking on anything doesn't re-enable it. Workaround: The only

673
DiegoN
RRR
RRRNew Member
asked in Report a Problem
I can't locate and move the file.

I am the owner of the file. The file was originally stored in the team's project. It seems that it was moved to a personal project by a former employee (not sure), but the employee is no longer in the company. Although the file can still be opened and edited, it cannot be located and cannot be moved.We have tried all the accounts in the attached picture. We want to return the file to the correct location, but we cannot move it.  

483
J
Figmate
mtapia245
mtapia245New Member
asked in Report a Problem
Shifting pixels on export

Every time I export a raster image (png or jpeg), some of my shapes will get jumped pixels around the flat edges of the shape. It’s seemingly totally random, and the shapes are not on fractional pixels. This will happen to me on my PC but not my Mac, and does not seem to happen to coworkers exporting the same piece of artwork. I’ve tried uninstalling and reinstalling the app, changing all my export settings, resizing… not sure what’s going on here. Anyone else encountered this? 

171
Nellya
SAMANTHA APRILLE LOCSIN
SAMANTHA APRILLE LOCSINNew Member
asked in Report a Problem
Preserve Scroll Position is NOT WORKING. I've been renaming the frames over and over again. It's been hours since I'm woriking on this

 

51
Nellya
Philipp_Jeroma
Philipp_JeromaNew Member
asked in Report a Problem
Unwanted library releases / Publishing in team not working as expected

Did anybody face library publishing issues in the last days too?Setup:Organisation planmultiple Figma teams central Figma libraries Team releated Libraries based on central libraryIssues:publishing a library inside of a Figma team (and explicitly not on the whole organisation) was partly published to the whole org files pulled and updated just parts of it automatically which caused havoc in files.I had in past the impression that publishing in teams only is kind of buggy. But this time is caused serious damage as a test version was released in a whole company and was pulled (in parts) automatically from design files (I don’t even know how this is possible lol)Does anybody had similiar experiences and found a way to prevent this?Branches are not a big hekp in this to be honest.

40
Philipp_Jeroma
Sanoj Daniel
Sanoj DanielNew Member
asked in Report a Problem
Unable to Add 'Set Variable Mode' Interaction in Figma Sites..?

I’m designing a multilingual website using Figma Sites and I’ve set up string variables with multiple modes (for example, en and de) to enable language switching. However, when I try to use the “Set variable mode” interaction in the prototype settings (under the “Add interaction” panel), this option is not appearing or is unavailable in the list.I've followed the steps to create a variable collection with multiple modes and applied the string variables correctly to my text layers. I'm also on Professional plan, and I believe my plan supports at least two modes.Could you please let me know: Why the “Set variable mode” interaction is not showing up? Are there any plan limitations or conditions under which this interaction becomes available in Figma Sites? Is there something I might be missing in setup or publishing workflow? Looking forward to your assistance to resolve this issue.

220
Sanoj Daniel
Zoëh
ZoëhNew Member
asked in Report a Problem
The “inter” font on figma does not look like the inter google font

Hi, I have an issue with the “inter” font.On figma, Inter Regular (font-weight: 400) looks bolder on a desktop.If I apply the Inter Light (font-weight: 300) from google font on my desktop, then it corresponds to my Inter Regular on figma.Can you help me rename my font within figma so it’s easier for our devs to pick the right parameter?  Thanks!

300
Zoëh
Stanislav Osipenko
Stanislav OsipenkoNew Member
asked in Report a Problem
Issue with Library Search in "Manage Libraries" – Only One Library Showing

Hi folks, I'm experiencing an issue that's been blocking my workflow for the past week.Here’s what’s happening: I’m trying to connect multiple libraries containing design tokens and components to a new, empty design file. When I open the Manage Libraries window and search for "OTUS" (the name of our design system), only one library appears in the search results — despite the fact that we have 25 libraries named using the convention “OTUS | Element → Buttons”, “OTUS | Element → Inputs”, etc. This used to work just a couple of weeks ago, and all libraries were searchable and available. I’ve tried: Unpublishing and republishing the libraries Renaming the libraries But none of that helped. Do you have any idea what might be causing this, or how I can restore visibility for all libraries?Thanks in advance for your help!

100
Stanislav Osipenko
AliceRuiz
AliceRuizNew Member
asked in Report a Problem
How to separate calendar, contacts, and emails into individual PST files?

What is the best way to separate Outlook data such as calendar, contacts, and emails into individual PST files, so that each data type is stored in a separate PST for better organization and backup?”

50
AliceRuiz
eshraq
eshraqNew Member
asked in Report a Problem
problem when create desgin in figam using js in vscode

I tried create design by js code in vscode editor, I determined the toekn and file id , then i runed it, the output is request blockedwhat is the wrong ?the Request ID: ZbE50ckR6zQ4u2DWDVVRHH8iEItkuH8PYA1CQFs1hOvDDZjBY7hijQ==   

10
eshraq
john-mainboard
john-mainboardActive Member
asked in Report a Problem
Stop Figma Automatically adding Apples UI Kit

Figma is automatically adding in the Apple UI Kit, even though this library is NOT attached to the original file I’m making a copy of.  ORIGINAL FILE DOESN’T HAVE THE LIBRARY COPY HAS THE LIBRARY ADDED It even adds it automatically to NEW files too? How can you stop this madness? There isn’t an option under the UI Kits to add/remove or stop this?

383
fab1An
JohnJJ92
JohnJJ92New Member
asked in Report a Problem
please support ipad pro

Hello there, please kindly support the broswer experience on ipad pro. currently most features work but only the zoom in and zoom out through the track pad is broken when trying to edit figma design on ipad browser (safari or chrome). Please please please kindly fix it. it means that we can learn figma and use it on the go and also most of students are using ipad as a on-the-go device in campus. at home, we also plug in ipad pro m4 into large monitor given the ipadOS26 supports multi-tasking really well! thank you!

672
Tyge
Chene_He
Chene_HeNew Member
asked in Report a Problem
Question 'No' / 'Yes' variants, after being automatically converted to boolean, are still treated as string, stopping boolean variables binded to an instance from working

I've seen some posts about this problems but no good solutions that work for me, so I repost this from other user again. I just reused his topic and video, please help if anyone knows the solution for mac ios, I am working on this issue for some days as a new designer.

30
Chene_He
EgorK111
EgorK111New Member
asked in Report a Problem
Не могу зарегистрировать новый аккаунт из за Captha и когда скачал приложение на ноутбук появлялось белое поле без кнопки входа

Не работает Figma и не можем зарегистрировать новый аккаунт, не знаю может интернет медленный, но Captha не загружается и когда вхожу в приложение Figma оно открывается и там чистое поле и сверху домик и всё, что делать подскажите пожалуйста.

2181
J
Figmate
Cinkz
CinkzNew Member
asked in Report a Problem
Downloaded code zip from Figma Make miss the images under figma:asset/

After I created a website in Figma Make, I downloaded the code into a zip file. However, all of the images missed.I looked into the code and find the images are in the following format: “figma:asset/<id>.png";However, the assets folder is not in the downloaded zip.Where can I find the assets? Is there a possible solution?

110
Cinkz
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