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 After I updated a component in my component library file, all the instances in all other files has turned into an empty frame without any content. It seems if I create a new file, it works fine. But for all my other existing files, there is now just an empty purple box. There are no layers in it. The main component is fine, with content and layers. The only thing I changed on it was auto layout-issues.  How do I avoid having to create new instances in all my files, or create new files for all my files? 

Hello,I seem to have 310 credits in my AI balance but am unable to use Figma Make. The textbox to type is disabled and there is a banner saying i’m out of credits, but the AI Balance clearly says 310 credits left. This happens on both desktop and web. I’ve tried reloading the tab too.any help woudl be appreciated. thank you!  

Search response time is extremely long and often times renders Figma unresponsive. I can't cancel the serach, have to close and reopen files.This is extremely frustrating. I'm working in an organization of 50+ our designers with a quite an extensive design system.There are a lot of files that have to be searched for preceding patterns. The type of patterns that other designers have designed in the past before I joined the projects.I also have to search a lot through existing design system documentation which is made of Figma slides and Figma template and component libraries.Searching through these files is extremely painful. The reason is it takes so much Time to load search results.At times the search just doesn't respond at all. I have to close the file, then reopen the file and then try to search again. That’s not only is very distracting, but also takes a huge lot of time.A simple text search shouldn't take that much time.

When a component uses properties to control nested instances inside a slot e.g. color, overriding any properties of the nested instance e.g. a text property, causes the parent component's properties to stop cascading into it. The only recovery path is a full instance reset, which wipes any existing overrides in the process.As a result, for all components where parent properties control nested slot instances, the new slots feature cannot be adopted within our design system. I’ve attached a short video recording to demonstrate the issue. Thanks!

(screenshot redacted by the moderator due to PII)

In a component with a slot containing multiple items, changes to the items stop propagating in the instance once any individual item within that instance has been manually overridden.Consider a menu component containing a slot with menu-item components. At some point, I use that menu component by instantiating it inside another component — say, a menu-app — which then appears across multiple views. I want any changes made to the menu-items to propagate to all those instances, keeping every view consistent. And this works as expected, until I make any change to any of the menu-items within the instance. I could understand that manually overriding a specific item in a slot prevents changes from propagating to that same item — I could live with that. But the problem goes further: changing anything on any item — such as its position in the stack (which is critical if I ever decide to reorder the menu items) — completely breaks propagation of any slot-level changes across the board.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 17–19 days ago. When I tried to open them recently, they displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 2 Known file name: FTS Mobile Plan: Free Owner: Same account Last accessed: Approximately 17–19 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information, such as my account details, file links, or screenshots, to assist with the investigation.Thank you for your time and support. I lo

There has been no response on the support ticket I submitted and now my team is locked. Any other way I could contact support?

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I thought I needed the software, but I haven't used it so far and don't think I will. I have already cancelled the subscription via my profile, but I was wondering if it is possible to get a refund.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request.I look forward to your response.Kind regards,

actually, i never change my password, but figma always remind my password is wrong, so figma force me to reset my password, but unfortunity, my could not receive email(redacted by the moderator due to PII) , i do not know why ,maybe this 126 address not allow me to receive figma email, anyway , could you help me to solved this problem, because i have a lot of file connect this account ,but i could not log in (redacted by the moderator due to PII), it really a bad experience. please help me ,help me~~~

On my Figma paid plan, I didn't know that giving a team member edit permission would incur extra charges. I granted edit access and then immediately revoked it, but I was still charged this time. I'm a job-seeking student with no income, so I would really appreciate it if you could process a refund.

If a user is added to our Figma Team with "Can View" (view-only) permissions, can this view-only team member see pending invite emails anywhere in the project share menus or anywhere else?Thank you for your help!

Dear Support Team,I am writing to request your assistance in retrieving historical invoices for my account.Our team is currently on the Starter plan, which limits our ability to view or download invoices directly from the dashboard. However, I need to obtain the PDF copies of two past invoices, which I believe were generated during our previous subscription (Professional / Organization / Enterprise plan).I have billing access to this account. Could you please help retrieve and send the following invoices to this email address, or forward this request to the billing department?Requested Invoice IDs: in_1TeXL9IvcqWR3dFDhI1164Ef in_1TTIaPIvcqWR3dFDcV8eMl1r Associated Account Email: (redacted by the moderator due to PII)Please let me know if you need any additional verification or details to process this request.Thank you for your time and assistance.Sincerely,Tosspon

Hello! It seems like this menu for Easing in the Interaction popup has slightly changed style – it now looks like its own window and can be dragged around etc.However one regression I noticed compared to when it was a simple dropdown menu is that shortcuts from the keyboard no longer work. Usually on these kinds of dropdown menus, you can type the first letter(s) of the menu item and it will automatically select it. Then you can hit [Enter] or [Space] on your keybaord and it will automatically select that option. This behavior is seen on all dropdown menus in the style of the 2nd image (in this case, the Trigger menu) Woudl love to be able to keep using my keyboard because its often faster to type the option then to use my trackpad/mouse, find the relevant item, and then click it If you have any questions or need clarifications let me know.thank you!   

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

Hi! I got figma professional access because I participated in the makeathon for figma last month but didn't get notified about when the downgrade from professional was going to happen, which I thought would be a month after when I subscribed and not on the last of the month, and didn’t account for that and lost access to plugins I’d made w agent and my chats with them :( I hadn’t even had time to push that to my github yet so is there any way I can be given 24 hours to push the plugins I made via agent to my github because I can’t even view the chats I made w agent on the starter plan :(( i did have 1300ish AI credits balance remaining btw !!On another note, the starter api limit keeps getting a “exceeded” error on bolt.new despite not having used it so I was just making sure whether or not the number of elements/layers in the frame has any impact on the 5/min api calls?

I'm writing to dispute a recurring $20.00/month charge from Figma that has been hitting my corporate card for at least the past 2-3 months. I cannot identify the source of this subscription and am requesting your help locating the account responsible and issuing a refund.Here are the charge details:- Amount: $20.00 (recurring monthly)- Merchant name on statement: FIGMA SAN FRANCISCO CA- Charge dates: April 6, 2026 / May 6, 2026 / June 6, 2026Our company already has a separate Figma Pro team subscription, so this $20/month charge appears to be a duplicate or an accidental individual subscription that I did not intentionally create. I've checked my Figma account settings and billing page but cannot find any active individual subscription tied to this charge.Could you please:Look up which Figma account is generating these charges and cancel that associated subscription? As well as refund what’s been charged as of now, thank you. 

Hi Figma team,I have a question about the difference between the Make Kit implementation that was presented during Schema 2025 and what is currently available.From the Schema presentation, it looked like the workflow was:Export an existing Figma library directly to Make. Make automatically converts the design system into React components and CSS. A Component Showcase is generated where you can browse all imported components and variants. You can open an individual component, view its generated code alongside a live preview, and use prompts to add interactivity (for example, changing the cursor on hover or creating animations). Prompts are scoped to the selected component.However, the current Make Kit implementation described in the documentation seems to focus on creating and configuring a Make Kit manually, rather than importing an existing design system and getting a generated React component library with a Component Showcase.Am I misunderstanding the feature, or has the implementati

Hi Figma Support team,I’m running into an issue with unwanted colours appearing in the Design-mode colour picker in Figma Slides, and I’m hoping to understand whether this is expected behaviour or a limitation.Summary of the issueEven after fully cleaning my Slides template so that every element uses only my defined template colour variables, the colour picker in Design mode still shows many extra custom colours that are not used anywhere in the file. These appear to be leftover colours that were automatically created when pasting designs from regular Figma Design files into a Slides file.What I’ve tried I replaced all existing colours with my new template colours I verified that none of the stray colours are used in any layer, component, or style. I also confirmed that this only affects Design mode, not Slides mode, where only the correct template variables appear. The core problemThese extra colours appear to be orphaned, auto-generated colours with no UI to remove them, even whe

5.5달러짜리 스타터 구독제를 사용중이었는데, 한달뒤 갑자기 81.76달러짜리 프로페셔널 구독제가 결제되어버렸습니다. 이유가 궁금합니다. 그리고 당장 환불 부탁드립니다.

Seems that with Figma’s MCP integration with Claude (via VSCode Chat) It is struggling to replace contents dynamically. is this a known limitation given the newness of slots? Actually, I'm realizing the real constraint in Figma's component model depends on whether the component uses defined component properties or slot-based children. For slot components, I need to navigate the instance tree correctly to modify the slot frame's children, but the approach differs based on how the component is structured.Looking at how the DetailsPage component is set up, it has named frames like "Heading", "Content", and "Aside" that act as slots, each with default content that gets replaced when properties are passed in. This means within an instance, I should be able to modify what's inside those slot frames by targeting them correctly.The key insight is that I don't need to detach the instance to customize it. Instead, I can create the instance and then navigate into its internal structure to either

When you select a component with a long name and a text element, there is a overflowing and conflicting UI on the right side panel (see top right) in the 2nd image you can see how it’s meant to look like;    

Hi, Figma team! I recently requested access to Figma Education for university coursework, but I’m still having issues with the plan. When I log in to the site, it says my access has been verified and approved, yet when I actually use Figma, it shows I’m on the Free plan—even though Figma Education promises otherwise. What can I do to get it working? Features like background removal and vectorization are important for my classes... I look forward to your support!Images are in Portuguese, hope it is ok. Site Screenshot / App Screenshot 

i register 5$ seat, then I see my account not updated and money is not withdrawed in my bank account, I transfer again but this time my bank acocount lost 10$ while my Figame account still not updated mình đăng ký chỗ 5$ thì thấy tài khoản chưa cập nhật và tiền cũng không rút về tài khoản ngân hàng, mình chuyển khoản lại nhưng lần này tài khoản ngân hàng của mình mất 10$ trong khi tài khoản Figame của mình vẫn chưa cập nhật

Hey everyone,I need to vent because I’m genuinely at my wits' end with the recent updates. It feels like Figma is getting worse day by day, and basic, foundational features are being completely ruined or hidden in the name of "sleek redesigns."Out of nowhere today, the "Apply Variable" gear icons have completely vanished from my properties panels. I’m trying to link padding, gap spacing, and border radiuses to our design tokens, but the contextual hover icons just aren't appearing on the settings inputs anymore. Please fix this ASAP, Figma. Stop breaking core functionality for things we use every single minute of our workflows.😡