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Jagath
New Member
Oct 26, 2026 7:38 AM UTC
Question

Couldn't connect figma.

ID:srid_XD54VD0215Y6597M08HEMZ9HF

Figma make is showing me this error “Couldn't connect figma. ” every 34th minute. I’m facing this issue on multiple figma make files. I need to click on try again to continue working on the file 

4 replies

Donkt
Figmate
Figmate
Oct 26, 2026 8:36 AM UTC

Hi ​@Jagath, thanks for posting!

 

To help me take a closer look, can you please let me know:

  1. Are you connecting through any VPN/Proxy or other network security tools (e.g. Zscaler)? Does connecting to a different network or disabling any VPN/Proxy connections help resolve the issue?
  2. Can you please try opening these two links and let us know if the pages load showing "OK" on the screen or if they load blank?
    1. https://check-network-compatibility.figma.site/
    2. https://check-network-compatibility.makeproxy-c.figma.site/ 
       

      If either of these links load blank, can you or your IT team please ensure that Figma's domains (listed below) are explicitly allow-listed as described in Adjust your network settings?

      • *.figma.com
      • *.figma.site
      • *.makeproxy-c.figma.site
      • *.makeproxy-m.figma.site
      • *awswaf.com
      • esm.sh
      • jsdelivr.net
         
  3. Are you seeing this error in the browser, the desktop app or both?
  4. If you create a new Make file, does the connection issue happen there?
Jagath
JagathAuthor
New Member
Oct 26, 2026 12:03 PM UTC
  1. I’m Using VDI machine, and 
  2. https://check-network-compatibility.figma.site/ https://check-network-compatibility.makeproxy-c.figma.site/  pages load showing "OK" on the screen
  3. Seeing this error in the browser as well as the desktop app 
  4. Yes, I see it even new file is created. 
Donkt
Figmate
Figmate
Oct 27, 2026 12:53 PM UTC

Hi again ​@Jagath 

 

Thanks for completing these troubleshooting steps!

 

I’ve created a ticket for you (ID #2224925) for our team to look into this for you. Someone will be in touch soon. 

 

To help our team take a closer look, please reply to the ticket with a link to an impacted file, and invite support-share@figma.com with “Can View” access to allow us to reproduce the issue and investigate further. This won’t impact your billing.

Jagath
JagathAuthor
New Member
Oct 28, 2026 4:25 PM UTC

I have replied to the mail and i have granted the view access as well.