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Mark Abahi
Mark Abahi
New Member
Oct 28, 2026 12:36 PM UTC
Question

figma is big scam

I cancelled my plan long before it expired because I intended to move to the Free plan. However, today I noticed that you charged me again for the Starter plan, which I never subscribed to.

Please refund my money. Why should I pay for a service I no longer need? If I need your service again, I will willingly pay for it, but I did not authorize this subscription or payment. Please resolve this issue and refund my money as soon as possible.

 

and they not place to even access billing i have try to contact they but did not reply me

    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    Oct 28, 2026 2:37 PM UTC

    Hey ​@Mark Abahi , Celine from the Figma Community Support team here. I’m sorry you received an unexpected charge after cancelling and getting a response.

    I can see your support case int he backend and escalated it internally. Someone will follow up shortly at the email address you used to contact us to review the charge and your refund request. For security and privacy reasons, we can’t investigate account-specific billing details here on the Forum. For reference, your case number is 2227082.

    For context, after cancelling a Professional subscription, access normally continues until the end of the billing period. Charges can sometimes relate to earlier seat changes or prorated adjustments, but our support team will need to check whether that applies here. You can find more information in our guide to additional charges.

    Please continue directly in your existing support email thread. Thank you for your patience while the team reviews what happened, someone will reach out to you soon!

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