Verification Limit Exceeded - SheerID unresponsive for 2 weeks, account expiring".

Hi Figma Community Team,

I am writing this because I am in a critical situation with my Education Plan. My account is set to expire and downgrade in just 4 days, which will severely disrupt my active project work.

To provide some context, my account has not been successfully verified in past years, and I have run into the "Verification Limit Exceeded" error due to initial document rejection issues.

When I first ran into problems this time, I contacted SheerID support and received some initial help. Following their instructions, I replied directly to the email chain and submitted my updated, official student documentation . However, right after sending those documents, the support team went completely silent.

I have been actively emailing them for the past week to get an update or get my attempts reset, but I have received absolutely no response.

Since my account downgrades in 4 days and my coursework depends heavily on my shared library files, I urgently need an internal Figma team member to help me manually review my documents or force a reset on my verification attempts.

Could a community manager please escalate my account case internally so I don't lose access to my projects this week?

Thank you so much for your time and urgent help.