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Hello Team,We are facing an issue with our annual subscription invoice. After the invoice was generated, we realized that the number of paid seats included in the subscription needs to be reduced. However, the system currently does not allow us to modify the number of paid seats once the invoice has already been issued.We request your assistance in updating the subscription by reducing the number of paid seats and reissuing a revised invoice with the correct seat count and updated payment amount. This change is required before we proceed with the payment.Please let us know if any additional information is needed from our side to process this request.Thank you for your support.

My School Project that I subscribe Professional Plan to use was 6 months ago.Figma just wrongly charged me a usage of Professional Plan of 21+USD from 3rd of Dec to 3rd of Jan, I want explanation how can I be charge while the project was freaking 6 months ago. And I did not work on any project since. This is unacceptable. I subscribe the plan for personal use only.

I create a portfolio website for myself on Figma Make just with prompts not from a design file. I want to upload my own images manualy (preferably just to drag) to my website and simply it cant make it done. Is there anyone having the same problem and there is a simply answer for this problem? It show me some solutions and they are not working.(etc. using unsplash or other sites or it create an image folder in code and i cant put my images to it, i get file not suppoted error every time.)

As you can tell I have not used my account in months. Meant to cancel account long ago but you guys make it hard to navigate to cancel your paid seat.   Hence I have been getting charged for months $20 for months now. I was finally able to remove the paid seat.  Please refund the last couple of months.  Or at least one month December 26th, 2025 fee. Thanks for your help

Good afternoon, I'd like to request a cancellation of a payment that occurred today, January 4th. I didn't have time to cancel my subscription due to the holidays, so I canceled it immediately after paying today, and I haven't used the features.Please refund the funds charged, thank you!Invoice number XTYCWV5I-0004

When opening the file "Homework: Preparing Layouts for Development" in Chrome 143.0.7499.170 on Windows 10, an error appears: "An error occurred while opening the editor."

Hi,On Fedora 43 with KDE Plasma 6.5.4 (Wayland), the tool cursor inside Figma (Pen/Line/Crosshair) becomes very small and hard to use. The system cursor size is normal, but Figma’s tool cursor stays tiny.What I tried:- Display scaling: 100%- Browser zoom reset to 100% (Ctrl+0)- Figma zoom set to 100%- KDE cursor size changed (system cursor changes, Figma tool cursor still tiny)- Tested Google Chrome (RPM) and Firefox (Flatpak) — same issue on bothSystem info:- OS: Fedora Linux 43- Kernel: 6.17.12-300.fc43.x86_64- DE/WM: KDE Plasma 6.5.4 / KWin (Wayland)- Display: 1920x1080 @ 60Hz (built-in)- Cursor theme/size: Bibata-Modern-Ice (32px)- GPU: Intel UHD Graphics (integrated)Looking for a workaround or a known fix for Figma tool cursor size on Linux/Wayland. 

An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.Can you please help me recover it?

Hello!I created the following topnav components in a Design file before moving some instances to Sites for publishing. In addition to the interactions shown below, each instance has an “On Click / Open Link” interaction.In the Design preview, all 4 components’ variant and standard interactions work as expected. Sites, however, presents some strange behavior. While the “Text Link” components work correctly, the “LinkedIn Link” components take multiple clicks for their On Click interactions to fire.This number seems to range from 2 to upwards of 10 on the “Desktop/Tablet LinkedIn Link”, and the “Mobile LinkedIn Link” does not open its page at all. Figma Sites does not flag any issues before publishing.As the assembly of all four components is the same (both in master components and instances), I am unsure how to proceed. Any help would be appreciated!

there’s like 20 more versions of this where I ask it to please just have a vertical line between the dots of the timeline - and it keeps saying it’s added a vertical line and then the image literally doesn’t change at all. advice appreciated. 

The cancel subscription flow is very confusing. Until now I still don’t know how to unsubscribe. I just realized that I paid alot with 0 activities. Can I somehow get the money back please? It’s a very high number for my country..

Okay, listen, here’s the thing:A little over a month ago, around November 25th, I accessed the Figma free trial, particularly interested in giving the Prototype sharing, since I had a project that judges would evaluate and I wanted the prototype to be available for them if they wanted to explore it first-hand. All perfect, the free trial worked just fine, and the project ended.Around December 10th, I cancelled my Figma Pro subscription and removed both seats in the team and whatever. Basically, cancelled the free trial and everything because I wasn’t going to use it anymore and I cancelled with enough time to spare so that I wouldn’t get charged on December 25th the Pro subscription. Asides from the fact it’s nearly impossible to access how to cancel said subscription.However, on the early morning of December 25th, I get a receipt from my bank that I’ve been charged $10.67 by Figma. At first, obviously, I got confused, so I sent an email to Figma Help via the AI Support Chatbot like “h

Hello I just checked how much I was charged by FIgma last month and saw an additional 20 pounds. This is the second time it is happening to me. I am a freelance designer and I am using my own figma account but the devs are not on my paid account because the company I freelance to has them on full time contract. I hope I made the difference clear about why I shouldn’t pay a dev seat for them. I think I saw a notification and clicked accept without reading the seat change I am really sorry for that could you please check if the seat is closed now and I would be super happy to get a refund as I am just a small size entreprenur here with limited resources  many thanks and happy new year 

I created something in Figma Make using Figma AI by writing prompts. Now I want to edit it, but I couldn’t figure out which plan I need to purchase — Full, Dev, or Collab?

guys? My Figma isnt working smoothly and after mints of working, it stucks and not actionable more then shut the screen off instantly??? 😒😣

Hello Figma Support Team,I hope you are doing well.A design file was accidentally deleted entirely from my Figma account, and I kindly ask for your assistance in restoring it if possible.Here is the link to the deleted file:[redacted by forum moderator to remove PII]I would really appreciate your help, as this file contains important work.Thank you very much in advance for your support.Best regards,Ahmed Fayez

Hello Figma Support Team,I’m requesting help to recover ownership or admin access for a Figma file that I previously owned.I originally created and owned this file, and it is saved within my project. Recently, I transferred ownership to another team member (Nil Sakariya) for collaboration purposes. However, their Figma account is currently unverified, and as a result, they are unable to manage access settings, seats, or reassign ownership.Because of this, all access management is now blocked, and I’m unable to edit permissions or regain ownership, even though the file belongs to my project and ongoing work.Here are the details: Previous owner: Omswami Choudhury (me) Current owner: Nil Sakariya (unverified account) File link: [redacted] Project name: DNJ Techx This file is critical to our active college project, and the current owner cannot take any action due to account verification limitations. I’m requesting your help to either: Restore ownership back to my account, or Grant

The file was moved to a client project 3–4 days ago, and after that it became inaccessible.

Hello, I used my college e-mail to register for Figma and after graduating my e-mail has been deactivated. I can't log in nor forward e-mails to my new address so I can't access Figma anymore. 

Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

I changed devices from Mac 13 pro with Intel to Mac 30 pro with M1 chip and all plugins stopped working.Is not that they don’t load or give me an error, I click on the plugin and it doesn’t do anything, it’s like a dead-end button now.Already:- restarted device- cleared cache- tried incognito mode & on desktop app- deleted and re-added all pluggins I only ever used PDF to design/figma and I’ve never had issues with the old device, it never worked as soon as I started using Mac with M1 chipConsole log even when I click to start the plugin the console stays put, no new logs load

My page got unpublished by figma and not able to publish again.Need help to understand the issue.Attached the screenshot. 

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hello,I was charged for a "Professional Team (Monthly)" subscription a few hours ago.However, no Professional team appears in my account.I only see one team marked as [Free], and there is no Admin or Billing menu available.I have never created another team, and it seems the subscription was not properly attached to my account.I would like to:1) Cancel the subscription immediately2) Request a full refund, since the subscription is unusablePayment was made today, and I contacted support within a few hours.Thank you.