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Question

No Verification Email to change current email

  • March 25, 2026
  • 3 replies
  • 17 views

ems99999

Want to change email and did not receive a verification email to my current one

3 replies

Gayani_S
Figmate
  • Community Support
  • March 25, 2026

Hey ​@ems99999, thanks for reaching out! 

Could you check a couple of things for me:

  • Your spam/junk folder
  • That you’re checking the correct email inbox

If you’ve already tried those and still aren’t receiving the confirmation email, let me know and I can get this escalated to the support team to take a closer look.


ems99999
  • Author
  • New Member
  • March 26, 2026

I checked my spam mail and checked if it is the correct email and still nothing unfortunately


Gayani_S
Figmate
  • Community Support
  • March 27, 2026

Hey ​@ems99999, thanks for confirming! 

I’ve gone ahead and created a support ticket ( Ticket number #1817796) for you, and someone from our team will be in touch shortly to help get this sorted. Really appreciate your patience in the meantime.