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ems99999
New Member
March 25, 2026
Question

No Verification Email to change current email

  • March 25, 2026
  • 3 replies
  • 46 views

Want to change email and did not receive a verification email to my current one

    This topic has been closed for replies.

    3 replies

    Gayani_S
    Figmate
    Community Support
    March 25, 2026

    Hey ​@ems99999, thanks for reaching out! 

    Could you check a couple of things for me:

    • Your spam/junk folder
    • That you’re checking the correct email inbox

    If you’ve already tried those and still aren’t receiving the confirmation email, let me know and I can get this escalated to the support team to take a closer look.

    ems99999
    ems99999Author
    New Member
    March 26, 2026

    I checked my spam mail and checked if it is the correct email and still nothing unfortunately

    Gayani_S
    Figmate
    Community Support
    March 27, 2026

    Hey ​@ems99999, thanks for confirming! 

    I’ve gone ahead and created a support ticket ( Ticket number #1817796) for you, and someone from our team will be in touch shortly to help get this sorted. Really appreciate your patience in the meantime.