Report a Problem

Hi Figma Support,I previously had a Figma account with my Concordia University email (@concordia.ca) and deleted it. I am now unable to sign up again with the same email and receive the error "Your request has failed."Could a Support Specialist please fully release this email so I can register a new account?Thank you very much.

I've been unable to publish a new version of our Figma plugin for a while now, and frankly, I'm frustrated.Every time I try to publish, I get this message:"We have detected a change in your account details. Please contact support@figma.com to proceed."So I did exactly that, I contacted support. And here I am, still stuck. No resolution, no timeline, nothing.This is not acceptable. We have users depending on our plugin and we cannot ship updates. Our company account is fully legitimate and in good standing. Whatever "account change" was detected, we need this resolved immediately, not in days or weeks.Is anyone else experiencing this? And more importantly: can someone from Figma please step in and actually fix this? Plugin developers should not be blocked from publishing without a clear explanation and a fast path to resolution.This needs urgent attention.

Здравствуйте!У меня возникла проблема https://disk.yandex.ru/d/4RmycwgzH2vqdA  - здесь мои скрины Не синхронизировались те шрифты, которые были добавлены ранее мной в другом компьютер - скрин 2.А скрин 1 – это на моем новое компьютере. И сегодня делала карточку. Добавила шрифт, и поняла что не отображается мои шрифтыЯ уже сделала уйму вариантов как исправи

I’ve spent most of my credits for the month attempting to fix a small problem in a make prototytpe. After each update the AI claims to have solved the issue, but has not done so. After explaining that the issue has not bee addressed, and providing screenshots, etc. the AI appears to repeat the same steps that have just failed. When provided with screenshots of the frontend, or console output, the AI repeatedly hallucinated things that weren’t in the screenshots and proceeded to work ahead based on those hallucinations, wasting more credits.

Issue SummaryI'm experiencing severe performance issues in a Figma Make file that has accumulated naerly 700 context versions. The file frequently freezes, becomes unresponsive, and consumes credits at an unusually high rate, making it nearly impossible to continue working.What I've Tried- Using the desktop app instead of the browser (still laggy)  - Clearing cache and performing hard refreshes  - Avoiding large batch prompts – the problem persists  Root Cause (Suspected) The excessive number of Make conversation versions appears to be the main bottleneck. I understand that users cannot manually delete version history, and the current file size (or context length) is causing the editor to struggle.My Requests  1. Reset / purge the Make conversation history for this file from the backend to restore performance.  ONLY keep version 6892. Advise on best practices for cleaning up and structuring the code generated by Make. Th

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Xiang FanFigma Em

Hi everyone,I’m experiencing a severe issue with text input in Figma.Symptoms: I cannot type in new text layers (T → click does nothing) I cannot edit existing text (double-click doesn’t activate the cursor) I cannot select text inside a layer The tool sometimes switches automatically when I try to type The issue happens across all files, even brand-new ones The issue happens in both my accounts Keyboard works perfectly in all other applications on my Mac What I already tested: Updated browsers and Desktop app Reset Figma (Help → Troubleshooting → Reset Figma and Restart) Cleared all caches Disabled all extensions Restarted macOS Switched keyboard layouts

Dear Figma Support Team,I am having an extremely unpleasant and stressful experience. I’m on the professional plan, and after purchasing additional credits multiple times, the balance continues to drain rapidly, even though I hardly use any AI features. Most disturbingly, I recently added 5,000 credits, but only about 1,500 were actually used with my awareness. Despite that, I see a huge drop in credits every single day, even when I’m not making any changes. In fact, 1,340 credits were consumed on a simple layout fix that I never expected to use any AI. Most of the time, Figma doesn't even make any visible changes after these actions, yet credits keep draining. This is now preventing me from accessing my designs, and my work is completely stuck.This is a huge disruption, and I need immediate clarification and resolution. Please investigate why credits are being consumed without any action from me, as this is severely impacting my project and productivity.Sincere

After I paid for my team’s subscription, we decided to not use Figma anymore and deleted our account. Despite this, my card was charged today, and I did not authorize this transaction. I want a refund! 

Hello,I bought the professional plan and I’m unable to see the right panel to export figma slides. I’m in dev mode but still. I comtacted Figma 2daya ago and called this morning for assistance and uptill now no response. I need the slides ASAP. Please help!

I’m trying to use figma-use / Codex MCP tools to create a design directly inside a specific Figma file and node.Sometimes the tool can read the node metadata and sees it as an empty canvas. But when it tries to continue with the required design context step, get_design_context fails with a generic error.Because of this, the integration can partially detect the file, but it cannot actually write or generate the design on the canvas.What I need help with:How to make get_design_context work reliably with an open Figma design file Whether this is a known issue with Figma MCP / plugin integration / Codex desktop connection 

All of my community resources are suddenly dissapear from figma community resources. just a weeks ago it was still there, I am screenshooting my Your week on Figma Community as a prove. Where I can found my resources and i want to get it back because there is some conversation there as well? can anyone help me? 

For some reason I’m unable to add, delete, or edit my projects on my iPad. I’m not sure if this is just an iPad thing or not because I’m away from my desktop. Also I’m aware that you have to be the project owner in order to be able to have edit capabilities which I should have because I’m the only one that’s on this project. Any thoughts?

In a component with a slot containing multiple items, changes to the items stop propagating in the instance once any individual item within that instance has been manually overridden.Consider a menu component containing a slot with menu-item components. At some point, I use that menu component by instantiating it inside another component — say, a menu-app — which then appears across multiple views. I want any changes made to the menu-items to propagate to all those instances, keeping every view consistent. And this works as expected, until I make any change to any of the menu-items within the instance. I could understand that manually overriding a specific item in a slot prevents changes from propagating to that same item — I could live with that. But the problem goes further: changing anything on any item — such as its position in the stack (which is critical if I ever decide to reorder the menu items) — completely breaks propagation of any slot-level changes across the boar

HI I get subscription in December, but it charged until now. And I thought I cancelled the subscription in Febuary and delted all my account information. But why they charge me over $ 80. I need to get refund my money. Please check it as soon as possible. 

need a way to purchase additonal credit ..pls help!

Hi Figma team,I submitted my plugin DesignOPS (ID: 1603703295257406223) for review approximately 10 days ago and haven't received any updates yet — no approval, no rejection, no feedback.The plugin is a design audit and library cleanup tool:Scans Figma files for missing styles, broken tokens, orphaned components, grid violations Offers one-click autofix and bulk replace across libraries Uses networkAccess for user authentication and library resolution via our own backend (api.design-ops.pro) Requires a free account (email registration, done inside the plugin) Has Free and PRO ($8/mo) plans Bilingual UI (English & Russian) I've reviewed the plugin review guidelines thoroughly and believe the plugin meets all requirements. Privacy policy, terms of service,

Dear Support Team,I would like to request your assistance in prioritizing the following billing support case:Case ID: 1814809As the deadline is approaching, this matter is time-sensitive and requires urgent attention to avoid any impact on our operations.We would greatly appreciate your prompt support and update on this case.Please let us know if any additional information is required.Best regards,

The generate_figma_design tool — documented as "Claude Code only, remote only" in Figma's developer docs(https://developers.figma.com/docs/figma-mcp-server/tools-and-prompts/) — is not available in my Claude Code session despite the Code to Canvas feature being officially announced on Feb 17, 2026. My setup:  - Figma MCP remote server is connected and working (all other tools like get_design_context, get_screenshot, whoami etc. work fine)  - Full seat on a Pro tier Figma plan  - Figma desktop app is running  - Claude connector browser shows Figma connector version 1.0.3 The tool simply isn't exposed in the tool list. Is this a version/rollout issue on the connector side, or are there additional requirements to access this tool?

I’m having some problems with Figma slots as it seems to not fully support nested component Boolean properties.The situation is that I have componentA with slot and componentB with slot, then nest componentA instance inside componentB’s slot. The issues happen when I try to work with the elements inside the slot of componentA instance. The layer panel looks like below.  Here are the issues:Boolean property doesn’t support all elements inside instance slots. Only the component instances support it, the texts & frame don’t. Value of boolean properties doesn’t effect the elements. E.g. when the value is false, the element is not hidden. Also, detaching property from the elements doesn’t work. Boolean properties are listed for Compon

Hi Figma Team,I am reporting a severe bug with Figma Make that resulted in a completely hallucinated design and the unfair loss of ~250 AI credits on my Professional plan.I attempted to generate a specific dashboard ("v3 / dashboard") using my "Caregiver Web Portal" design system. Despite attaching my local library and providing explicit rules in Guidelines.md, the AI failed completely.The Issues: Ignored Libraries & Guidelines: The tool completely ignored my attached components and explicit styling rules, hallucinating an entirely different and unusable UI. Server Crashes: I hit multiple "Model is overloaded" errors and endless Vite preview engine spinners. Massive Credit Drain: One single incorrect generation cost me 172 credits. In total, I have lost nearly 250 credits to these bugs and server failures.

I’ve submitted a couple of plugins, but they’re still under review. One of them has been waiting for about a month:https://www.figma.com/community/plugin/1615271839569985921/ https://www.figma.com/community/plugin/1620738014327336695/I saw that the review process usually takes around 5-10 business days, so I’m wondering whether something may have gone wrong. I haven’t received any confirmation email after submission, or any other update since then.Does anyone know how I can check their status or whether they might be stuck in review?

Hi everyone, I submitted my plugin (ID: 1613871404512183792) a couple of weeks ago, and since then, my page has just been showing the message: 'Only you can see it while your plugin is in review.’ I haven't received a single email or status update. Is it common for the review process to take this long without any communication? Has anyone else experienced a similar delay, or does anyone know how long it usually takes to get the review results in cases like this? I’d really appreciate any pointers or help with this. Thanks in advance!

When I switch variables, the component instance resets to the default item. I hope that when switching variables, only the component size is changed, and the icons and text called by the component instance are retained. How should I adjust this? However, I found that if the component instance is separated, the component instance can be retained when switching variables. Has anyone else encountered the same problem? And are there any known solutions?Thank you.

Perfect — I understand the exact style you want (simple ovals + arrows like your sample). Below are DFD Level 0, Level 1, and Level 2 tailored to your project, in the same clean format.---📊 6.2.1 Data Flow Diagram 0 LevelCT/MRI Image + Clinical Data  →   (Kidney Tumor Detection System)   →   Tumor Result + Diet Plan🧾 CaptionFig 6.2.1 DFD 0 Level---📊 6.2.2 Data Flow Diagram 1 LevelInput Data     ↓(Data Collection & Preprocessing)     ↓Processed Data     ↓(Image Segmentation)     ↓Tumor Features     ↓(Clinical Data Processing)     ↓Patient Features     ↓(Diet Recommendation)     ↓Final Output (Tumor Result + Diet Plan)🧾 CaptionFig 6.2.2 DFD 1 Level---📊 6.2.3 Data Flow Diagram 2 Level(More detailed — this gives you extra marks 🔥)Input Data     ↓(Data Cleaning &a