Report a Problem

I need to share a number of Make prototypes externally but although I have enabled external link sharing, and it works on Design and Figjam files, there is no option to share a Make prototype externally. This is blocking me from sharing the prototype for user testing. Please advise if this is a defect or is there a setting I’m missing. 

Importing template from design file into Figma Buzz for Bulk Create causes instances to become main components after re-import

Option + shift + arrow is not working on Mac for figma slides. I’ve closed and restarted the app multiple times. I’ve also closed the Figma slides file I’m working on as well. I’ve tested it with another keyboard too. Is anyone else facing this issue?

Hello, I am trying to run the script offered in Figma's Youtube video and Github page for getting data from the Library API but I am running into an error. These are the video and script that I am attempting to use:https://github.com/figma-sa/figma-library-analytics-api-example The error I am getting is the following:line 160, in variable_actions_by_team    url     = base_url + file_key + params              ~~~~~~~~~^~~~~~~~~~TypeError: can only concatenate str (not "NoneType") to str I have tried placing the file key in double quotes, in single quotes and without any quotes characters. Without quotes I get a not defined error for it. Thank you for any help and your time.

Hi, I’m working in Figma Slidesand I created complex prototyping inside the presentation.For some people, in View mode, one of the pages gets completely distorted on certain computers.I tried re-importing the component and duplicating it, but nothing helps. For some people it works, and for others it doesn’t. What could be the reason?

TLDR under text: In the most basic: I am creating something on Figma Make, I downloaded each file and folder to create a backup of my work as I was entering a implementation stage. I had to do this manually as I could not see nay method to 1 click make a backup or multi select files folder and download. now what I was worried about happened, I need to over write the code tree with backed up files and folders and nowhere can I see import, i cant even drag and drop the files in as it says not recognized format. so I have been opening each file deleting old code and pasting back in from my backup variant. slow as heck, the other thing I could not find is a ftp access way to do this and when i search all I get back is PDF info.so does anyone know how I can save myself all the time from copy past and just upload and over right file for file or how to use a ftp on figma (i know how to ftp but need connection details to my project)or how to make a backup so I am not stuck

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

Figma is stuck fixing an error. It shows "error", then fixes it, when testing it says error again for the same thing over and over. How do I get pass that?

editor viewWhen I give a frame a pattern fill, it is not displayed in the preview. Is this a bug?preview view: the shapes on the background are missing 

when a user sign up into the platform, it throws this error: ❌ Sign up error: Error: Failed to create account. Please try again.❌ [Supabase] [main-server] ❌ Signup endpoint error {  error: ReferenceError: SUPABASE_URL is not defined    at file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:940:40    at eventLoopTick (ext:core/01_core.js:175:7)    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/rate-limit-v2.tsx:6:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:222:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/i

Boost resolution used to be my favorite tool because clients send horrible images and it was very useful! Now it basically it does not work.. It looks like it messes the quality rather then making it better 

I can attach the picture in FigmaSites  with Lightbox option and it is work correctly during prototype, but after publishing it doesn't work on my websiteI tried different format: PNG, JPG, WEBP, JPEGAll was up to 300kbWhat should I do?

First off, I notice that when I edit a certain components,  UNDO does nothing to it. A Few hours later, the component simply vanishes. It just dissapears. What the f$#@ figma? This bug existed in the past, you figured it would be a good idea to bring it back? Are you kidding me? All the beta crap and the same bugs?

Hello, this is my first time using Figma and i’ve been trying to redeem my student benefit. I am in no way trying to exploit the system but it just wouldn’t work and the email that i got from Sheer ID is rather not usefull, i feel angry because the link that they send via email as the last step for verification just wouldnt work on my end. Now will emailing sheer id even work anymore?  

I upgraded to professional license many months back and I continue to not see any of the AI options. I tried looking for ways to enable this in admin, but the setting area does not have any option to enable it. What is going wrong here? Can somebody help ASAP? No options to enable AI. 

Estou tentando solicitar Figma para Estudantes e não consigo sequer chegar ao formulário, ele carrega por horas, gostaria de realizar a solicitação por gentileza.Segue em anexo a tela de carregamento. 

Hi! Has the canvas panning keyboard shortcuts changed recently? I use Ctrl+Space+scroll wheel to pan and zoom the canvas but now that keyboard shortcut puts me into a Keyboard picking mode. Is this new? It really gets in the way of working.

Hi everyone,After the latest Figma update, my Auto Layout frames suddenly stopped aligning the way they used to. Elements are shifting slightly, padding feels inconsistent, and some layers no longer snap correctly even though all the alignment settings look normal.Here’s what I’ve tried so far: Resetting padding, spacing, and alignment Re-applying “Hug / Fill / Fixed” properties Toggling Auto Layout alignment options Testing the same components in a new blank file The issue still appears, so I’m wondering:Is this a new bug, or did Figma introduce a new behavior I’m missing?If anyone has found a workaround or can confirm the same issue, it would help a lot.(By the way, I’m working on some UI designs for a bridal-themed project, where aesthetics matter as much as precision — similar to choosing a perfect

Hello, I recently deleted my Figma account, but I noticed that there was an attempt to charge my card for a subscription. I would like to confirm that my subscription has been fully cancelled and that no further charges will be attempted.  Please confirm that there are no active subscriptions or outstanding invoices connected to my account. Thank you.

Dear figma team, Google automatically add an account with @gmail.com but i think in your database, the oauth gmail is still the original which means i login with the same account, i am entering an new account(because google gives you the new email) , instead of my old account, Help! your LLM fig doesn’t help i think human support is still necessary, thanks!

A hugely important file is still here on Figma. I have the link, but cannot export it, since my university’s account (that was used to produce this whole interface  and to which I lost access, since I graduated) is deactivated.How can I retrieve it?

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge of $20 that occurred on Feb 21, 2026.This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.Thank you for your time and for providing such a great tool. I look forward to your positive response.Best regards,[redacted by moderator to remove personal information]

On January 19, I purchased the Professional Collab Seats plan. One day, I decided to check out the other available plans and accidentally changed my plan to the Professional plan. On February 19, I was asked to pay for the upgrade, as expected. After spending a long time trying to figure out what had happened, I came to the conclusion that it occurred while I was trying to check things out. Today, February 21, while chatting, I sent a message to Support about canceling the Professional plan. However, they canceled the plan I had paid for. Please restore the plan I paid for. I have attached the payment receipt. [attachment redacted by moderator to remove personal information]

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]