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Hello,I was on a Professional (monthly) plan and let it end / canceled it at the end of the last billing period. I confirmed that my workspace is now on the free plan and there is no active paid subscription visible in my account.Despite this, I have been charged again on my card after the professional plan ended. I cannot see any Billing tab or invoice history because billing access is only available for paid plans or team admins and I am now on free. Details:- I previously had a Professional monthly subscription.- The subscription ended and my account shows Free plan.- I was charged again after the plan ended, without renewal or active paid plan.- I cannot access billing or invoices to see what the charge is for. :contentReference[oaicite:1]{index=1}Questions:1. Why am I being charged again even though the plan ended and my account shows free?2. Is there any way to view the billing details or invoice for this charge wi

Figma Make it not working properly at all. There is some serious issue across the product. After it finishes the first prompt, the app gets stuck in “Thinking…  Building your idea” screen. I waited for 40 mins and it has not moved.  When I refresh, it gives me a UI which all i can say is pure “ABOMINATION” I ensured I added the perfect design frame and yet it messed up Just to be sure I redid my previous successfully made apps with same frame and prompt, yet it either got stuck or made something I have no idea what to call. Its not publishing, shows unsuccessful error. A weird black line appearing on all the app its building (example added below) You can a diagonal white line behind the cards!  Idk something seems very wrong and weird. Please

Why isn’t it possible to set specific options for italic or bold variants on Text Styles in Figma Slides?It seems like it chooses at random which option to reference — sometimes sticking to one option for a period of time and then randomly switching to another option later.I want to be able to control this!

When using “Undo” I want to undo changes not “clicks” or selections.Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience.Question: Will and When do we get this fixed?   

When I have created variants for a components, but no interaction added to the component state. i.e for example, let just say I have a drop down with two options as shown below Now, When I hover over the settings button, I want it to turn into the grey mode and when I click on the grey button (Hover state), it should open up to reveal other two options (Configurations and Terms of use). This action works fine like how it is intended.Now in the same frame, I have a similar working for Config and Terms of us button (default button → hover state → active button). When I connect Config and Terms hover state button to navigate to another page, in the prototype mode, the working happens only till the drop-down opens. After that it doesn’t navigate to another page unless I keep this state active on the frame. Why is this happening? I s

Hello Figma Support Team, I am unable to access my account because I have not received the verification code sent to my registered email address, [redacted by forum moderator to remove PII]. Unfortunately, I no longer have access to this email address and I get stuck at the verification step when trying to log in. Please contact me at my current email address: [redacted by forum moderator to remove PII] Thank you for your understanding and assistance.

Hi, I would need copies of all invoices from the current year and since there is no possibility to download them myself nor contact support directly, I am asking them through this channel. 

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish.I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer.I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Dec 15, 2025 - 5:20 PM.Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

Can someone help to publish my site. I added a API code for a form and now I keep getting an error saying “something went wrong, try later” 

Hi,I’ve been experiencing the same issue for the past 3–4 days, and it’s becoming unacceptable. I can’t use the app at all anymore. I’ve tried multiple solutions to fix it, including uninstalling and reinstalling the app, but nothing has worked.Please help me resolve this issue.Error ID: e6d0657ccb6e4b5fb374fc39db2f4279 

I’m experiencing an issue where the Figma Desktop App shows a black screen. I have tried uninstalling, clearing all related files in the file manager, and reinstalling, but the app still doesn’t open.I’m running the latest version of Figma Desktop App. My device’s operating system and graphics drivers are fully up to date. The issue does not occur in the web version of Figma, which works fine. The desktop app fails to open any files, even when trying to access them directly via a file URL.Steps I have already tried:Clearing Figma cache Running Figma with GPU acceleration disabled Updating graphics drivers Resetting and reinstalling with full cleanupPlease help me resolve this issue! 

It has been MONTHS and i couldnt find the damn button to see my invoice history. MONTHS!!!!!! PLEASE DO FUCKING SOMETHING, im fucking annoyed by this shit i cant find the supposed button please you are a company that helps UI/UX designers DO YOUR FUCKING JOB

When creating a project and prompting Figma Make to build a landing page with a dashboard, the preview and site are not working. During the prompt, the screen displayed too many prompts, showed a black screen, and after launch, turned white. Tried refreshing preview, refreshing the page, and duplicating the file, but the issue persists. No error messages, just a black or white screen. imagine these is happening After prompting Almost done the project. How Can you help me 

Our coworkers experiencing this 500 error, cannot login in to figma. Tried Figma Desktop and Web page.link: https://www.figma.com/files/team/1101850901899846970/recents-and-sharing?fuid=1483318458324276214  

Extended collections work very well in simple scenarios like having multiple brands with light an dark mode. But there is more than brand specific colors.Requirement:We want to be able to define brand specific font sizes for desktop and mobile devices. In order to do so we have to introduce an additional “device” collection with a “desktop” and “mobile” mode. Then we connect the extended collection (aka the brand collection) with the device collection.Now we can easily switch between brands + devices and the font size changes accordingly.Problem:But when the brand specific font sizes are changed in the variable view, the designs do not automatically update. You have to select the layers, switch modes manually back and forth and only then the variable changes are visible. This means everything is connected correctly, but the automatic update of the layers does not work properly, which makes extended collections unus

I have a Design file which has a bunch of Pages and a load of Variables. The file contains components, some component variants have variables set including Conditions.When I duplicate a the file (This has happened with a few files over a period of months), some of the component variant variables, do not duplicate.Some Variables are missing completely.Some conditional variables are only half duplicated.Navigate to variables are 50/50 when page is duplicated.

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and bor

Hi, since today my Figma UI (app) seems bugged. Happens in dark and lightmode. Already did a couple of reboots and installed the latest macOS update. The borders are way too solid.  Screenshots:Any ideas how to solve this?

 I have submitted K-12 education EDU verification several time with no response. I did this immediately when I was first notified and also 2 more times over several months and I have received no response. I have spoken to other teachers in my district who have also experienced this same issue.!--a=1-->

Hi Figma,Related to this closed bug topic:I have a library (with mostly buttons) used by a Figma Sites page. When I make changes in the buttons (color, type size, etc), the changes update the instances as expected -EXCEPTING SIZE. The buttons have fixed height, and no matter what I do, changes in this fixed height won’t update. Inserting a NEW button instance will carry the updated height, but the instances won’t change at all.Need a fix please.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when appl

Same here. Our problems started after last update and switching our Professional subscription from  the monthly payment into the annual payment.We have the same issues: changing a variant take ages, changing properties - the same, detaching component with nested component it’s impossible, there is error occurring. Some of the components are older, we used them for couple of months before subscription changes and before last Figma update and it was all ok. What is more concerning is that the memory usage is very low arround 12-20%, so there is something more complicated than memory.I noticed that some people are reporting similar issues after switching from monthly payment into annual one. PLEASE FIND A SOLUTION to this quickly, because we can’t work properly. Some changes are not possible at all.

I’m working in a file I haven’t used in about 6 months or so. Certain images in my figma files aren’t loading. I’ve tried on desktop and web. I’ve cleared my cache, force quite and reloaded, viewed in preview mode and nothing is working. I know there are a lot of issues due to aws outages, but I’m not sure if this is related, or if my images are corrupted in some way. Is anyone else experiencing this? 10.20.2025

Hello,I am using the Free plan and do not have any paid subscription.I received a failed charge attempt of €18.30 on my card (Hype) from FIGMA.Please confirm that my account has no active subscription and remove any saved payment method associated with my account.Thank you.