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Hi Figma team,I’m posting here in hopes of getting help or visibility on an account access issue.My Figma account was originally created using a school email address. That email has since been permanently deleted by the school after graduation, so I no longer have access to it.Because of this, all login and verification codes are sent to an email address that no longer exists, which has completely locked me out of my account and the files associated with it.I still have access to the device and browser previously used with this account and can provide any information needed to verify ownership (previous projects, team names, billing info, etc.).Is there a way to manually update the account email to my personal address or otherwise recover access without the old school email?Thanks in advance — I’d really appreciate any help with this.Best regards,Carimo

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

I’m trying to create an account with another email address, but I don’t receive the verification email.I need the exact (!) sender of the verification email, so IT can check if it gets blocked.

I noticed that Figma became slow after updating my M3 MB Air to Tahoe. It’s very laggy and noticeable when screen sharing during a Google Meet call.

I would like to report a known issue where Figma does not function correctly in the Microsoft Edge browser.Problem:Figma  shows functionality problems or does not work at all when used in Microsoft Edge browser. 

I am having trouble importing a plugin from a manifest file in the desktop app. Clicking ‘Import plugin from manifest’ doesn’t open a directory. Please see the attached screenshot

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

I want to verify myself for Figma, but every time I try, a website or pop-up appears saying “Verification Limit Exceeded”. The problem is, I need Figma for my vocational school, which makes the whole thing a bit problematic.I need help.I am grateful for any help I can get.

This is an enormous issue as issues are creeping into client-facing designs. Figma has always been reliable as an atomic design tool, but overrides are resetting when I copy and page components within the same page or to new pages and I can’t catch all of them. This never used to happen, and it’s fundamental that it works. Our workflow has been developed utilising Figma’s capability as a design tool. That capability now seem unreliable, and it’s throwing my design team through a loop and clients are noticing. It’s been prevalent for about 4 months and goes unfixed while gimmicks like custom cursors get added and removed each week. This is something we have noticed across out whole team, whether on mac or Windows.

Exporting a pdf in Figma Buzz creates a huuuuuge file size but also has an issue with previews that seems isolated to teams. Ive checked Mac OS, Slack & Figma Design, which all seem to be able to preview.

Enable to use glass effect on shapes which came in the new update

Figma Make has not been working for me for the past two days. When I enter a prompt, it creates the app but does not display the preview. Additionally, it is unable to open any existing designs previously created in Make.Error : Could not load make Refresh preview

не работает ai tools при тарифе образование. Но написано, что в текущем плане 3000 кредитов есть. Хочу отозвать документ об образовании, если не работает aiBelow, I have attached screenshots proving this.

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

When a rectangle’s corner radius is linked to a variable, changing the variable normally updates all linked elements immediately. However, once the built-in Glass effect is on the rectangle, the corner radius stops updating when the variable value changes. The variable remains correctly linked, but the UI does not refresh unless the variable is manually relinked.The problem seems to appear only on the rectangle shapeReproducibility / patterns Issue is consistently reproducible. Occurs whenever Glass effect is enabled on a rectangle using variable-controlled radius. Updates occur only after relinking variable Reproduction steps Create a new file. Create a number variable for corner radius (e.g., radius = 16). Create a rectangle. Bind rectangle corner radius t

I have all my work on the old figma version. The software asked for the latest update, but after it installed, The  new version Doesn’t operate on my MacOS Big Sur 11.7.10 (20G1427) how can i work around it on the same laptop?

When will Figma Make support uploading locally modified code back to Figma? I downloaded the code locally and made some changes using Claude Code, but now I can't push those updates back to Figma for designers to review—it's really cumbersome!

I’m reporting an issue with a production project for Aegis AI Lab.Problem 1 — Custom Domain:My domain aegisailab.com has been pending DNS verification for several hours after adding the required records at my registrar. The site works on the Figma subdomain, but the custom domain does not complete verification.Problem 2 — Code Export:I used Download code in Figma Make. The ZIP contains src/, components, vite.config.ts, package.json, and deployment files, but it does not include: tsconfig.json any image/assets directory (the app references figma imports) favicon assets such as vite.svg I need to deploy this as a fully standalone Vite/React app without manually reconstructing configuration or assets.What I need clarified: Whether DNS verification is currently delayed or stuck o

This is the first time I use Figma (desktop version) and I’ve lost all my work because of a migration issue.I’d like to point out the following:I am a paying user I have lost my work because of a Figma Make localStorage auto-save filure during a data migration Thre were no warnings, no backups, no way to recover my dataWhy on earth would an agent like this not create automatic backups?Why do I have a paid subscription to something so underperforming?This is unacceptable!

Greetings fellow Figma users! Last week I designed a social media post for a client using Montserrat as the main font. Today I was designing another one for them, so I copied the text boxes to another Frame. As soon as I selected them with the text editing tool the appearance of the font changed.These are all NOT locally installed Google fonts, so it might be related to an update on the library of Google fonts, or Figma’s for that matter. I tried to verify this with the Way Back Machine, although the website snapshots aren’t loading properly. Has anyone identified something like this before? if so, how can it be fixed?Thanks in advance! 😁 The image shows 2 groups of texts written with the typeface “Montserrat”, exemplifying how its appearance changed fr

I found out that my educational plan expired, and I can’t find a way to renew it

i register 5$ seat, then I see my account not updated and money is not withdrawed in my bank account, I transfer again but this time my bank acocount lost 10$ while my Figame account still not updated mình đăng ký chỗ 5$ thì thấy tài khoản chưa cập nhật và tiền cũng không rút về tài khoản ngân hàng, mình chuyển khoản lại nhưng lần này tài khoản ngân hàng của mình mất 10$ trong khi tài khoản Figame của mình vẫn chưa cập nhật

Добрый день.Не приходит ссылка на восстановление пароля на почту, в папку СПАМ также не приходит. Помогите восстановить пароль к аккаунту [redacted by moderator to remove personal information]

Dear Figma,I’m currently facing an issue with Figma access and need help urgently.My lecturer shared a Figma file, but I can’t edit it because Figma requires me to verify my student status. I tried to complete the verification process, but it keeps showing this error message:“Verification limit exceeded.”Because of this, I’m unable to access the file properly and continue my work.I’ve already: Tried verifying again Logged out and logged back in Checked that my student email is correct Has anyone experienced this before, or does anyone know how to fix this issue quickly?Is there another way my lecturer can grant edit access without student verification?Any help would be greatly appreciated. Thank you!

Hello,I am trying to verify my student status to access the Figma Education Plan through SheerID, but I encountered an issue during the process.At first, I received a message saying that my account could not be verified with the information provided. After a few attempts, the message now shows “Verification limit exceeded”, which prevents me from continuing the verification process.My college does not provide institutional email addresses for students — we use Gmail accounts for academic purposes. Other classmates from the same institution were successfully verified using the same type of Gmail account.At the moment, my Figma files are locked, which is affecting the continuity of my classes and the development of my portfolio.I would kindly like to request a reset of my verification attempts or guidance on how to proceed in order to restore access to the Education Plan.Thank you in advance for your attention and support.