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Hi, i am a new student who is supposed to get the education plan with Figma through my university, but everytime i log in it says i have to verify (even though i already have set it up), and now it says i’ve exceeded the verification limit. What should i do? I have a very important exam and presentation that i need to use figma for. Everyone else in my group is able to use the education plan, and i feel behind.

Dear Figma Support Team,I am a student at BHARTI VIDYAPEETH SCHOOL OF ONLINE EDUCATION PUNE, (expected graduation:  2027). I urgently need access to Figma's education plan for coursework, but I’ve been completely blocked by the SheerID verification process.Here’s what has happened so far: I used Figma's education plan for a year and when it was time to reverify I submitted the verification form, but when I submitted my documents, there was an error. I tried it two more times and it gave an error. When I made another try, it said "verification limit exceeded". The issue was not resolved by SheerID and I am still getting the "verification limit exceeded" when I try to re-verify. I got the mail from the sheer id support team to try it with my verified college id but i do no a email id provided by college also cc figma ive also mailed the documents but theres no response from sheer id and it a week no

Hi! I’m testing a site built with the new Figma Sites feature. I’ve set the top navigation bar as a sticky element and made sure it’s positioned at the very top of the layer tree. In the Layout panel, canvas stacking is set to “First on top.”Canvas stakcking settingsIt looks fine on Figma and Chrome(desktop & laptop)On Safari and mobile browsers, the sticky navigation bar appears underneath the hero section content, even though it’s set to be the topmost layer in the design.

I have a company account where we have a paid professional plan, but when i tried creating a mock on AI backed feature, it is throwing a message that I am out of free AI credits. I don't know why it is still showing as free even after having a paid account   

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted by moderator to remove personal information] has been suspended, and I am unable to access my design files.I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.Thank you for your time and support. I truly appreciate your help in resolving this matter.Warm regards,Muaz MuhammadEmail: [redacted by moderator to remove personal information]

I had this issue since yesterday where my figma make files specifically doesn't seem to be able to load. This happened to all my figma make files and it's been around 24 hours and nothin has changed. Figma support mentioned it could be due to network issue but the same error occurs on other networks and also to those who have view access to the files. 

Hello Figma Support Team, I hope you're doing well. I'm reaching out because my Figma Education Plan still hasn't been activated, even though SheerlD has already confirmed that my verification for the Education offer was successfully approved. At the moment, my Figma account still shows the "Starter" plan, and I continue receiving "Upgrade" prompts. When I try to re-apply, I also get a "Verification Limit Exceeded" message. I am still an active student and need access to the Education Plan for my coursework and design projects. Could you please help activate my Education status or guide me on what to do next? Thank you very much for your assistance and support. Best regards,Mervil

Figma Make files with Supabase connections cannot be published to Community.  [This post’s title was updated by a moderator from “Ошибка при публикование при связывание с Supabase” to “Publish error when linking to Supabase” on 19-Nov-2025.]

I’m a student of an university in bangladesh. I have filled out all the information but its showing error every time.  

Figma’s billing experience is extremely disappointing. Users should be able to access past invoices without being forced to pay again. They claim that all sales are final, yet they don’t even send the invoice by email, which should be the minimum expectation.I’m very frustrated by the fact that I had to purchase another seat just to access my previous invoice. This feels completely unacceptable and borderline improper from a legal standpoint. The Figma AI assistant is also unhelpful, repeatedly suggesting the same “solution” of paying again to view the invoice, and only community-based support is available. I needed the invoice today, so I had no choice but to pay—but I still believe there should be a proper workaround for this.If this is not resolved in a satisfactory way, I will seriously consider switching to a different product.

All of a sudden, when creating a new variable collection, after clicking "Create Collection," the selected collection reverts to the top collection in your list.It used to stick on the new collection. Now instead it takes me away from the collection that I am trying to create. This is a new change and entirely problematic as well as really annoying.I created a bug report for this. 

Hi Figma team & community,I’m stuck on the SheerID step with the error “Verification Limit Exceeded / already redeemed or attempted” when applying for Figma Education.• What I tried: logging in with the target Figma account, applying via figma.com/education/apply, contacting SheerID to reset attempts (awaiting response).• Ask: once SheerID resets/approves, please ensure the verification is linked to my Figma account. If there’s a prior/partial verification under another email, please advise on re-association. 

I don’t know why is it keep bugging for like this This bugs if i place this to another P very close then it fills holes.

editor viewWhen I give a frame a pattern fill, it is not displayed in the preview. Is this a bug?preview view: the shapes on the background are missing 

Hello everyone, it’s been 2 days since whenever I open a file, the “Assets” tab on the left sidebar, is open by default, why’s that? Has there been an actual change in how Figma works or is it just a bug? Note that I’ve tried to restart it multiple times, even using the “help” window, and removing the cache directly from the terminal. I know about switching tabs with option+1 / 2 , but still I just want my “File” tab to be the one opening by default again… Thanks in advance to everyone.

Does anyone know how to fix this? Or is it just a Figma bug?

We’re currently experiencing an issue with one of our design files. It keeps showing the “Almost out of memory” notification even after we already optimized and split our projects into smaller files.What’s odd is that this issue happens only with one specific file. We have other files that are just as large—or even larger—and they don’t trigger any memory warnings at all.We’ve already tried: Splitting components into separate files Reducing unused layers Clearing version history Restarting and clearing cache But the warning still shows up for this one file.Could you please help us identify what might be causing this, and if there’s anything on your end that can be checked or reset?Thank you!

Hello!At our workplace the rightside panel that allows you to see the design options is missing from all Figjam docs, old and new. It shows up in slides, but disappears when viewing as a grid. We have tried show/hide UI and are using the desktop app. Is this a new update or a glitch? we miss the sidebar and would like it back :( image of sidebar that is missing 

Hi team, I’ve began using Figma Sites this week and having a consistent issue of my previews not loading at all, either on the desktop app or on Browser. This is persistent and ONLY affecting Sites - I am having no issues with previews in Make, etc.I have Reset and Restarted Figma, uninstalled and redownloaded the app too, to no avail.Is this a common issue or is there something specific going wrong here? 

Hello Figma Support Team,I’ve built and published my site via Figma Sites under the custom domain: www.cozumyapitr.comHowever, when I try to submit the site to Google Search Console, I get the following error:❌ “URL cannot be indexed. robots.txt could not be fetched.”I’ve checked manually and indeed the robots.txt file returns 404 Not Found.Can you please assist me with enabling the robots.txt file or resolving this issue so that my site can be indexed by Google?Thank you very much.

Many elements in my designs have been breaking and disorganzing for no apparent reasonFrames set to “Fill width” appearing as “Hug,” Auto-layout alignment changing by itself When I InsertComponents from my design system libary some design element from it get disorganized when inserted into myself, but works perfectly well in my design system Libary Please Kindly Help its affecting me seriously and its getting really annoying

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.Reload

Hello everybody, Issue description:I have problem with Figma which is stopping be from using Figma as I experience crashes almost every time I try to scale or move any frame. It does not seem to be related to complexity of the design file as it happens on both projects which contain 3 frames and 2 components and projects which are much more complex (tens or hundreds of layers). This occurs regardless whether I use browser app or desktop app.The error messages I get are mostly ‘Something went wrong, reason: crashed’ or something what seems like ID of the object I was manipulating (even when it is just one blank frame).Around one year ago, I have never had a Figma crash, but since around last 6 months it happens all the time.My specs are:Geforce RTX 4080 Intel I-9 -14900HX 32 GB RamWhat I tried:Two days ago I even reinstalled my operating system (Windows

Pygma is an essential necessity for my class, and I am in a state of great anxiety and distress due to this sudden disaster. No matter how many times I ask, it is not solved, and the same situation repeats even if I change my account. I am a second-year student in the Department of Design Engineering at the Korea Engineering University, and I am very sorry for this situation. I will attach a picture of my student ID. Please lift the limit. The account I used in the past was [redacted by forum moderator to remove PII] , [redacted by forum moderator to remove PII], and the new account is [redacted by forum moderator to remove PII], but this account is also restricted, so I'm at a loss. I hope you can help me soon. I sincerely ask for your help.In addition, I sent an e-mail to education@figma.com , so please check it quickly. Ple