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Hi, we currently experience a very strange bug:When dragging a specific component out of the library it is only importing a white frame. When detaching it there is no content in it.This only appears in older files. If I create a new file it works just fine.Things we tried to solve the issue:Update the component library Re-Publishing the damaged component Repair component connectionsI am pretty sure that there is a bug within that instance. But as this component is used among the whole company I want to avoid recreating it to keep the connection to the library.Do you have any idea to solve that issue? Is it maybe common? Best regards,Lucas

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

Hello,I’ve been using a Figma Education account, but today I noticed several unexpected changes.When I logged in, the team workspace that my teammates and I have been using became view-only,and another team workspace was switched to the Starter plan.(This part might be related to another team member’s settings.)However, in my personal workspaces, one still shows the Education plan but has a Free badge,and another one displays a page limit warning — a message I’ve never seen under the Education plan.To check whether my Education plan had expired, I tried to reapply for the Education plan today,but I received a message saying that the verification limit had been exceeded.It seems that my account has been downgraded to the Starter plan,but I am still an active student and rely on the Education plan for my coursework and projects.Please review my account and help restore my Education plan access as soon as possible.Thank you very much for your assistance.

I am currently creating a screen in multiple languages. I have found that the Greek text display is unstable in some areas. There are some areas where the characters are not displayed. They appear when I double-click, but do you know why this is occurring? The font I am using is “Poppins”.Thanks for reading.

Здравствуйте. Помогите пожалуйста решить проблему. Не работает режим наложения на заблюренном объекте. Либо работает на обычном объекте, но после блюра возвращается к исходному состоянию.

**Problem:**Comments that include bulleted lists or markdown formatting (using - or * for bullet points) are not appearing in search results. This significantly impacts the usability of the comment search feature, especially for teams that use structured formatting to organize information.**Steps to reproduce:**1. Add a comment with bulleted list format (e.g., using "- item1", "- item2")2. Try to search for the text content within those bulleted items3. The comment doesn't appear in search results**Expected behavior:**All comment text content should be searchable regardless of formatting, including:- Bulleted lists (- or *)- Numbered lists- Other markdown formatting**Impact:**This makes it extremely difficult to find important information that team members have documented in comments, as many users naturally organize their thoughts using bullet points for clarity.**Additional context:**This issue affects workflow efficiency as users need to manually browse through all comments instead

Console seems to not be accessible from within the App development environment, nothing available in the Docs any ideas as to why and how prevents Figmas specific npm etc as a result. So be warned. It is a major hassle.  Seems like something has turned it off? Any ideas more than appreciated. Thanks

mac OS 15.6 SeqouiaFigma Desktop App 126.9.10とブラウザバージョン、デザインファイルでの現象 テキストエリアで二行目以降を日本語で打とうとした際に、1文字目が勝手に確定されます。一行目でこの現象は起きません。例えば「この」と入力すると「ｋおの」という形で頭文字が確定されます。他のテキストでも日本語変換を行うと同様の現象となりました。 以下、試したこと。すべて治りませんでした。・同ファイル内で別のテキストエリアを作って入力・別ファイルを作成して入力・Figmaの再起動・OSの再起動 スクリーンショット貼っておきます。よろしくお願いします。 

第一次发帖，可能有解释不清楚的地方，如有需要可以直接问我。从网站上正常下载的PNG格式的图片，大约923或者960字节大小，同样的分辨率的图Photoshhop下载的同样格式文件大小约为1.04kb。这是其中一点，最关键的是放大看网站下载来的图，有一条大约1像素的灰边，有人遇到类似的问题吗？是怎么解决的呢白色的框是网站下载的PNG，另一个是Photoshop下载的 

I'm experiencing a problem with the font size not rendering as expected.

 I'm making an application that requires user authentication by OAuth to perform certain actions, and well to avoid the problem of the user having to repeat the OAuth multiple times, I can use the Refresh Token, but reading I saw that they combined the use of the same endpoint that returns the code in the OAuth flow with that of the Refresh TokenBut there's a problem, it redirects me here:https://developers.figma.com/docs/rest-api/authentication/#refresh-oauth-tokenAnd this page only covers the OAuth flow. There are no examples or explanations of how to use the same endpoint for this flow to use the Refresh Token and get a new one. By the way, the page doesn't even mention the refresh token's validity period. The only thing they mention at the end of the document is that the access token lasts 24 hours. It's confusing because I don't know if it's just the one generated manually on the page or both (it would be good to clarify that). I'd like to know if there's any official documentatio

Hi Figma Support Team,Our educational plan was recently locked, but we’ve already reverified our status and even submitted a full list of students for upload and verification. Despite completing these steps, our access is still restricted.Currently when I click to reverify it show me that we have successfully verified your education status! This issue is currently blocking our entire academic course and disrupting ongoing design work for students. Could you please help us resolve this as soon as possible? 

I have several component with linked Variables to the selected Theme on the page. Even if I have the linked variables matched to the selected themes there seems to be a bug where sometimes the linked variable will not update to the proper theme when I switch the page level theme. Some of the components update fine, others will not. I’m not sure what causes this but it’s confusing and frustrating. 

Figma Make Preview is not working. It doesn’t display anything. Just a blank white page. Nothing happens how much even I wait. I could’t understand the problem. Its 4 days like this now.

Hello!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.I mail them again and again still got no solution.. If it's possible resetting the verification limit, please do it.Please provide the solution for this issue otherwise I won't be able to re verify student plan.I have also attached the image for better clarification. 

Hi. I often use the Option + W shortcut. But I often miss it and my project closes (Command+w). How can I disable this key combination for the Figma app on a MyBook? I created a new Figma shortcut for closing tabs in the keyboard settings on my MacBook. But the old command still closes the tab containing my project.

I’m getting the following error- We can't open this file because we're having trouble with WebGL. Please try restarting the desktop app.If this problem persists, your graphics card or driver may not be supported. This happened after updating Figma. It works perfectly on different browsers but the desktop app isn’t working. Are there any fixes for this?

The recently introduced fill patterns do not seem to be correctly saved in styles:They are not editable (cannot select a new pattern object, and the toolbar does not show the pattern tab) When exported from a library, using them in another file results in displaying dots (presumably the default pattern) 

Hi there, thanks in advance for any help.I have seen this issue in the community a few times, but solution was to open a support ticket. Hoping there is a quicker fix. Late on handover and I can’t share work with a client.I am from the UK, with a UK card, but I am not there. The payment upgrade screen only has Euro and USD in the drop down. If I try to pay Euro, which is fine on my card everywhere else. It just comes back saying my card isn't from a country that can pay in Euro (whatever logic that is) and to try a different card. I’ve tried clearing browser and using a UK VPN location. No joy.Thanks,

Dear Figma Support Team,I hope this message finds you well.I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.Here’s the file link for your reference:👉 https://www.figma.com/design/TpKv2SkFfCEtjkIJWtclvH/HYPELIFY-For-Dev?node-id=1237-5572&t=ZL5TRrZoFpRFritK-4This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.Thank you very much for your time, understanding, and support.I really appreciate your help and quick response on this matter.Warm regards

Hello,I am teaching Figma with Educational account in Borgarholtsskoli Collage.I have one student that does not get verified. All the other students are in the team and verified. This one student has done the same as the other students many times without success. And now he gets an error message when trying to verify again.I have chatted with the AI help and gone through all the problem solving suggestions. I also contacted Sales/ tech support and was advised to write here for help. I have also written to SheerID and am waiting for their response.Its difficult to teach the class when one student can’t participate so I need to get this fixed asap, therefore I write here also while waiting for SheerID.can you help me? 

Hi, I’m facing a problem about the education plan. Basically I had to create another account with my colleges email, and I did, but this didn’t solve anything, I tried to verify and nothing, it gave me an error page, redirecting me to another site so I can contact the team support. It’s been a while since this, when I logged in to try again, couldn’t even find an option to the education plan just the professional one. Anyways, I’m still a student, I tried everything I could :/  Also I’m from Brazil, I don’t know if that has to do with anything but I’d like to mention just in case 

Hi there!I have issues with the prototype of my button animation. It jumps up and right for about a 1px and returns back. I’ve created a Button component with several states and been testing Default and Hover. The variants are completely the same but the color. I’ve created a frame with an instance of the Button to check the the animation in the prototype. When I turn off the box shadow the animation looks better but anyway the jumps take place. If there is a box shadow the animation looks sadly (I’ve attached gifs to show the behaviour).I’ve searched for such issues in the internet, talked to ai, played with the styles in Figma, but nothing helped. It seems that it’s a bug but can’t be 100% sure. What should I do? Is there a thing I do wrong or it’s a Figma bug should’ve been fixed?Thanks in advance!  

There was a payment error. I paid $60 for my Figma Pro plan, which was only for my account. For some reason, the plan was activated for three accounts within a month. Can I verify that no one else in the project used Figma Pro, so will the $40 be transferred to my plan for future months?

I’ve enabled Google Analytics in a Figma Site that I launched about a month ago and I’m able to see Users and Page Views, but not the Engagement Time. Is there a way to fix this or is it a know issue?