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Hi,My account has been restricted from sharing files. I cannot enable "Anyone with the link" even for new files created in Drafts.Could you please review my account and remove the restriction?Thank you.

I hope you're doing well.I am a current student and I'm trying to apply for the Figma Education plan. However, when I attempt to verify my student status, I receive the following error:"Verification Limit Exceeded – It looks like you've already redeemed or attempted to redeem this offer."I believe I may have attempted to apply for the Education plan in the past, but I am currently unable to complete the verification process. I would appreciate it if you could check my account and help me reset or resolve the verification issue so I can access the Education plan.My Figma account email: [redacted by forum moderator to remove PII]If you need any additional information or proof of my student status, I'd be happy to provide it.Thank you for your time and assistance. I look forward to your response.Kind regards,Het Shah[Anant National University]

I canceled my Figma subscription before the renewal date because I did not want to continue my paid plan. My subscription was supposed to renew on July 6, and I am currently on the free plan.However, I noticed that I was charged on July 7. Since I had already canceled my subscription and am no longer using the paid plan, I would like to request a refund for this charge.I tried to reach out to your support team, but it has been five days and I have not yet received a response.

Hi there. Since this morning I've had a problem with font weights in Figma. When I edit the text in a layer, the weight changes on its own, but the weight shown in the right-hand panel (the specs) doesn't update to match. So the displayed weight and the actual rendered weight are out of sync.It started this morning with no changes on my end (no plugin updates, no font reinstalls that I'm aware of). Font: Red Hat Display It happens on one specific file of this project I'm on: Desktop app on WindowsHas anyone else run into this? Is it a known issue right now?

Hello,I'm experiencing an issue with my Community resource, "Logoli - Create your own logo."The resource was successfully published and available in the Figma Community. After publishing, I made several small improvements to the file (fixes, documentation, and minor refinements) and each time I clicked Update so that the published version would stay up to date.After the last update, the resource unexpectedly changed to "Under Review" and is no longer published.I completely understand the review process, but I wanted to clarify that these were only incremental updates to an already published resource. The file is entirely my own original work, and I was simply polishing it before sharing it with the community.This project is also part of an academic assignment that I am presenting today, so I would be extremely grateful if someone could review the resource or let me know if there is anything that requires my attention.Thank you very much for your time and assistance.

Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything. 

URGENT - Need my account recovered.Tried to add a new team folder to my paid account but it added a free account to the same email.Then I tried to get rid of the free account but it deleted both paid and free.I cannot login with the same email anymore so I created a new free account to see if it would link my paid acct to my email but it is not.TICKET  #2007262 Thank you

Hello! I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.

안녕하세요미사용에 따른 환불 요청 드립니다.보시면 아시겠지만 몇개월간 사용이력이 없습니다.플랜을 취소한 것으로 알고 있었는데, seat가 들어가 있어서인지 계속 과금이 되고 있었네요.최대한 환불을 요청 드립니다. 감사합니다.

My account was credit with a large bill of 59 Euros. My billing cycle was only from 13 June to 13 July, and was not informed of this billing cycle. I request a refund for this amount

I’ve installed the latest Figma Desktop App but after trying to do an initial launch. I see the process in Task Manager but there is no Figma App to work on.I’m using Windows 11 and I’ve already done these stepsClear the Figma Desktop CacheCorrupted cache files are the most common reason the desktop app fails to openOn Windows: Force quit the app Open the Run dialog by pressing Win + R Paste %APPDATA%\Figma and press Enter Delete the Desktop and DesktopProfile folder  Performed a Clean Reinstallation!

Hi Figma Support,I recently updated my AI credits after running out of the 3,000 AI credits included in my Professional Full seat.However, I realized that the additional AI credits are not available for immediate use and appear to be scheduled for my next billing cycle.Since I needed the credits right away and haven't been able to use the additional AI credits at all, I'd like to request that this AI credit update be canceled before it is charged.The upcoming invoice currently shows an "AI credit updates" charge of $24.As the additional credits have not been used, I would really appreciate it if you could cancel this update and remove the upcoming charge.Thank you very much for your help.Best regards,

Hi All,I am constantly getting this message - any help is much appreciated.”Something went wrong. Try again. 58d4b11a-91e8-4dbf-8cfb-fbc23c2f0104”.ThanksSK

My school doesn't have a school email i could use. Technically I have one but it's not accessible for students and is only used to sign in to school computers. I already had an education account on my normal google account and i went to re-verify it but now it won'tet me do so without a school email. I need to use figma for school as I'm an IT student but I can't pay for a normal upgraded account as i have no income.

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I can't use my Figma Agent or any AI features after upgrading my plan to Full Plan Seat. It always showing  'Something went wrong, try again'. Believe me, I tried everything but I can’t find the solution. Also followed these methods: https://help.figma.com/hc/en-us/articles/24142105480343-Troubleshoot-AI-tools-in-Figma.Can you please help me into this matter asap. Thank you! Error ID: 4d803112-b515-4dfa-a215-042c1e6c6d69

I have a problem: the annual plan renewal for my organization somehow includes taxes now; however, before there weren't any taxes included. I noticed that for some reason, in the "bill to" column, the address was changed - the country, to be exact. In all the previous invoices, the country was Kazakhstan; now it's Russia for some reason.So, to be clear, in the account settings, the billing address is and was correct, but in the invoice it changed, and I guess it started to include taxes based on the incorrectly changed country. How is that even possible, and can it be fixed?The invoice isn't paid yet because of that.I raised a ticket a week ago, and it’s still open without any answer. Invoice ID [redacted by moderator to remove personal information]

2026년 7월 11일 결재건 환불 부탁드립니다. 7월 11일 결재 이후 피그마 사용하지 않았습니다.

estava tentando excluir minha conta porém dava erro no processo de exclusão

When I go to take two frames and autolayout, it only registers one frame 

I keep getting errors when I try to open a file. It starts to load then it craps out and returns to the main screen. I can’t do anything. 

Hi Figma Review Team,I am writing to kindly request a status update on the review for my plugin, "DreamUI." We have prepared an updated iteration and would highly appreciate any feedback or updates to help us expedite its publication for our users.Best regards,Noor Maqsood | Creator (DreamUI)

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[plugin:vite:import-analysis] Failed to resolve import "./views/ManageView" from "src/App.tsx". Does the file exist?/workspaces/default/code/src/App.tsx:4:232 | import TopNav from "./components/TopNav";3 | import OverviewView from "./views/OverviewView";4 | import ManageView from "./views/ManageView"; | ^5 | import ConfigureView from "./views/ConfigureView";6 | import CommunicateView from "./views/CommunicateView"; at TransformPluginContext._formatLog (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30259:39) at TransformPluginContext.error (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30256:14) at normalizeUrl (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:27544:18) at async file:///workspaces/default/code/node_modules/.pnpm/vite@8

Hello,I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.Please also cancel any active subscription or renewal on my account to prevent further charges.Please let me know if you need my invoice ID or any additional information.Thank you.