Report a Problem

I am a master’s degree student at Politecnico di Milano, and I’m having an ongoing issue verifying my student status. I have contacted Figma Support before, and I was informed that the issue is related to SheerID. However, when I reached out to SheerID, they said it’s a Figma-related problem.I’m certain that I am still an active student, so this verification issue is not on my side. I have tried to verify my student status multiple times, the system says “verified,” but my Figma profile does not update to reflect the Education status.Could you please look into this and help resolve it? I really need access to the student benefits for my studies. 

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

Hi Figma Support team,I’m having an issue publishing an urgent update of my plugin Lyse:https://www.figma.com/community/plugin/1534731015306874870/lyseWhen I try to publish the update, I get this error message:"Fix errors before publishingWe detected a change to your account details. Please contact support@figma.com to publish this plugin" I believe this is related to a recent change in my account details, but I don’t see any way to resolve it on my side. This update is quite urgent for my users, so I would really appreciate it if you could: Check my account status Unlock or validate my account so I can publish the new version of the plugin  Please let me know if you need any additional information from me.

Expectation:As a designer in Figma Sites I want to be able to add interactions on components and frames to link to pages. 🔗Issue:Link interactions on components/frames doesn’t work, neither in the preview or published site. 😣Work around:If the frame has any text you can add the link to it as well, then the frame link will inherit it and work properly. 🧐

simple bu critical, i am scrolling in figma make input text does not work. sometime i have many context to input, then when i try to scroll up using a gesture in my trackpad, it does not work. i need to click UP button to move to higher section and it is not really nice

HelloExcuse me, I had saved pages in a file named [clien name.car project], but suddenly, when I opened it again, I couldn't find the pages. I was just about to submit the project, and this will be a problem for me. Please find a solution to this problem immediately please .

I have two support request tickets: 1597038 and 1599823. Both are marked as solved, but I did not receive any email explaining why they were closed, even though my email account is still suspended and I cannot log in.When my account was suspended, I also did not receive any email explaining the reason. Could you please help me understand how I can recover my Figma account, or if it is still possible to restore it?For your information, my account was suspended right after I uploaded a free design to the Community.

Hi,I am currently looking for a figjam board I created last year which for some reason is not showing at all in my figma now. In fact the whole project, which was all of my semester notes for that semester in all of my modules, is now somehow missing. Can somebody please perhaps help me in finding and recovering this project and files? It’s really important for an upcoming exam that I can find them.Thanks!

The prototype flickering issue you're experiencing The performance problems with slow interactions, high memory usage, and slow loading

I have a student subscription plan. Everything was working fine for 2 days, but now I can't access the developer mode in team projects, even though it was working perfectly for the first 2 days

Hi Figma Support Team,I was asked to re-verify my Education Plan status. Although the verification had expired for only 24 hours, I successfully re-verified my account. However, my teams are still locked, as if the re-verification hadn’t gone through.Could someone please help me with this issue?

Request 1579482 has been updated. To add additional comments, reply to [redacted by moderator to remove personal information].Hi there, Thanks for reaching out. I apologize for the delay as we've been experiencing higher than normal ticket volume! You can restore the team by clicking the "Restore team" button in the deletion confirmation email. Here are a couple articles from our Help Center with more information:Delete a team Restore a deleted team If you have any trouble with the button in the email, we suggest opening your email in an incognito browser window and logging into Figma with that email addres

When I have two files in the split view, and copy one element/group/instance/frame from file A, paste it to file B, what is pasted in file B is not the same as the what I copied from file A. This happens also when I have the same file but different pages in the split view, and copy one element/group/instance/frame from page A, and paste it to page B on the other side of the split view. The outcome of pasting can vary randomly:more elements in what I copied a white frame of the same size and shape of what I copied parts of elements are missing in what I copied

My college document shows my name as DANIEL S, where ‘S’ is my family initial. However, the verification form requires both first and last names. I have entered my name as Daniel (first name) and S (last name). Kindly verify manually based on the attached official document.

Hi!I purchased the Snow Dashboard UI Kit by ​@ByeWind , but I only have access to the preview version inside my Figma account. The full paid version is still not available to me.I’ve sent messages on both Twitter DM and Figma Comments, but I haven’t received any reply yet. It has been 3 days, and the creator is active online and posting, but I’m not getting proper support even after purchasing the design.Thank you!

I was told by SheerID in my browser that I am verified but I am still on the starter plan. Other students from my university did not come by any issues even though we verified our accounts together. I am looking forward to support on this matter

I’ve been iterating on a design in the Figma Make tool, and I’m using a design library, which I imported using the “Select a Design Library” button at the bottom of the prompt window. However, I recently tried to get the AI to use an element in that library, and the design broke. Since then, the button has been empty, and the AI seems to think I don’t have any library selected. I can’t click anything to re-add the library, or to reset the button. I’ve had a coworker look at the design, and it’s also broken for them as well.  I can provide further info/console logs if it’s useful.

Since the last Figma Design update, several library components got broken in another file and show weird behavior. The problem is, that the resizing of some subcomponent instances don’t work correct. However, the issue only exists in the instance used in one file. The component itself within the library does not show any issues, neither in the master, nor when inserting an instance within the library or in other files. The really weird thing is, that detaching the component instance solves the problem. However, this is of course not, what I want, because then I don’t get any updates anymore. Inserting a fresh instance of the library component also does not solve the issue.This is a major bug and blocker for using Figma Design within our company right now and needs immediate attention!Best regardsMartin 

I created a website in figma make and it looks good in the figma make window but when I publish it elements of the header and buttons are missing. what would be the best way to fix these issues. I asked the figma make ai to fix it and it did not work.here is the figma make design this is what comes out in the browser.

Edit:Resolved after trying the same card on mobile, after about 11 tries though. A pretty gruelling experience just to pay to use Figma.Webflow’s checkout worked in an instant ://------------------------------------Original Post:I'm on an educational plan and want to upgrade to a full seat professional plan but the stripe portal fails to authenticate any of my payment options.Visa, Amex, Mastercard all failed. No, international transactions are enabled. I just came back from a trip to Japan, and attended the Tokyo pop-up; the cards work without any hiccup.Figma AI support wasn’t, well helpful, and thus I’d love to get some support on the forum here. Thanks!

Hello Figma Education Team and Community,I am writing to follow up on an application for a Figma Educational Account that was submitted over a month ago. We have not yet received any confirmation, decision, or status update since the initial submission.We are from a primary school in the UK and are eager to integrate Figma into our curriculum to benefit our students. This extended delay is unfortunately hindering our planning for the current academic term. Issue: Application pending for over four weeks. Application Details: Submitted by a primary school in the UK. Could someone from the Figma Education team please check the status of pending applications?Alternatively, if any community members have recently gone through the approval process, could you please share your experience regarding the current processing time?Any guidance or assist

When I hover over the color link icon button which I created as a design token in the right panel, the link button disappears, so I can’t click it.

Hi Figma Support Team,I’m reaching out regarding a billing issue with my account.In October, I availed a Collaborator seat and paid for that seat type. However, my November invoice is charging me for a Full/Editor seat, which I did not request or upgrade to.Because of this incorrect charge, the invoice is now marked as overdue, and the system won’t allow me to update or downgrade my seat to the correct Collaborator role.Could you please: Correct the November invoice to reflect the Collaborator seat I availed in October, Adjust the billing accordingly, and Unlock my seat settings so I can manage them normally? I’ve already paid for the correct seat type, so I would really appreciate your help resolving this billing error.Thank you for your assistance — I can provide screenshots or additional details

When using the new "Lock Aspect Ratio" feature and adjusting an element’s size using the Ctrl + Arrow shortcut, the resizing behavior is inconsistent and unstable. The size increments/decrements in an unexpected pattern, and the element’s position also shifts unintentionally.Steps to Reproduce:Select a rectangle (or any element) in Figma. Enable the "Lock Aspect Ratio" feature. Use the Ctrl + Arrow (Left/Right/Up/Down) shortcut to adjust the element's size. Observe: The size does not increase/decrease smoothly. Initially, the size changes by 0.5px for 5-6 steps. Then, it starts breaking into irregular decimal values (e.g., 0.49px, 0.48px, etc.). The position of the element also changes, shifting towards the direction of the arrow key pressed. If the eleme

This is UX 101 - don't obscure critical information or text by drawing other artifacts on top. Your layer actions are a prime example. The visibility and lock icons are drawn on top of your layer name when most of the row is empty. Can you not draw these icons where there is room?