Report a Problem

Hello,I have an issue with missing and inaccessible files in my account [email redacted by moderator]. A file named "дизайн бюро" disappeared from my Drafts. Yesterday I worked on it, and today it is gone. I did not delete it myself, and I cannot find it in Recents, Deleted, or any other workspace. Some other files in my account do not open and show a 404 Not Found error (I attached a screenshot). I confirm that that’s not team projects!Could you please help me restore the missing file and fix access to the othersThank you in advance,Olya Korneeva

The file "Farmer Near Me" was part of my Figma Education Plan workspace and shared with two accounts:[redacted emails by moderator] After my Education Plan expired and workspace/team changes, the file disappeared. It’s no longer visible in Drafts or Teams, and the original link shows an error: “deleted, moved, or unavailable.”This file is critical for my ongoing internship project, and I urgently need it recovered. Please check if it can be restored from backups or archives to either of my accounts.Key Details: File Name: Farmer Near Me Associated Emails: [redacted by moderator] Urgency: High – active internship project Request: Kindly prioritize recovery and guide me on restoring access.

This is the first time I’m running into this issue and I think it has something to do with the fact that I have an Instance Swap property applied to the nested component. I’ve done this with “normal” nested components without an instance swap property with no issues. Here’s the problem: I have a main component called “banner” with 6 variants (3 color variations, with desktop and mobile sizes). The text is a nested component called “.bannerContent”, which also has 6 variants (3 color variations, with desktop and mobile sizes).For the 3 color variations, the background colors are set up with variables, and the variations are Primary, Secondary, and Tertiary. And same with the .bannerContent component - the text has 3 color options: Primary, Secondary, Tertiary. I have no problem changing the backgrou

Dear Figma’s Team, Is it any chance to get AI functions for Basic Accounts? Thank you in advance!

When setting a video as a background of a frame in Figma Sites and checking the “Mute” toggle, the HTML video tag does not have the muted property.My goal is to autoplay the video. Autoplay works in some browsers (even though the “muted” property is not on the video tag), but in others (such as mobile Safari), the muted property (and others that are sometimes required, such as playsinline and webkit-playsinline) are not included in the HTML.Without the required properties, the Autoplay toggle is useless when the Figma Site is viewed in some browsers. 

While testing the addition of responsive behavior in Dev Mode Focus, I noticed that it breaks the min/max variables set with a specific variable mode. As a result, the artboard becomes locked to the initial size defined by that variable mode, preventing any further size adjustments. When exiting Focus Mode and inspecting the artboard, the variable appears to be detached, something that should not be possible when interacting with designs in Dev Mode.

 The whole “Panels” sub menu under “View” is sometimes not available. When it happens the Panels menu is not available at all. Search via the Help menu voor Toggle Variables / Variables gives no resultsI eventually got the menu back but I was not sure if what I did actually had anything to do with it.Open file See variables panel missing Open an other project (that has the panel  in the menu Close both projects Close Figma Relaunch Figma Re-open intial file where I encountered the bug.  The panel is accessible via the menu again. But then I changes the name (totally unrelated to this issue i thought).I think I have figured out what is causing this. My project that I created was in all caps and had a Hyphen. Like this examp

I lost access to my email. How can I log into the app now? I have important data stored there.

I submitted a Projects API access request weeks ago on behalf of my team through Figma's official form for our application but received no response or acknowledgment.This delay is blocking our product launch, preventing the design community from accessing a tool they've been requesting.Can anyone from the Figma team provide an update on our request or accelerate the review process?

As a new user I get a pop up asking if I want to take a quick tour of the file browser. When I click yes, another pop up shows up saying that it is 1 out of 6. When I click next nothing else happens and the pop up disappears. I tried this on Edge and Firefox and got the same results.

Hi, dear community!After the recent update, I've come across an issue with styles in dev mode (macos app / chrome or arc figma website). Right now, I can’t copy a single line from the styles block — I can only copy all of them using the button. It's not possible to highlight and copy just one line.Has anyone else experienced this?Many thanks in advance for your help!

Hello, I have activated my student subscription until October 2026, but for unknown reasons it has ended, although my studies at “Yandex Practicum” are still underway. How can I reactivate my subscription?Website of my school: https://practicum.yandex.ru/URL of my course:https://practicum.yandex.ru/interface-designer/?from=catalogMy graduation date:October 2026

Hello,I’m facing an urgent issue where several important projects have disappeared from my Figma account. I’m on the Starter (Free) plan, and I had recently saved three projects in my team space. When I logged in again, all those projects were missing.I have already checked: Drafts – nothing found Trash – nothing found Search bar – no results Confirmed I’m logged into the correct account Details: Account email: personal information redacted

Hello Figma Team,I'm writing to provide feedback on a recurring and frustrating issue with the Figma Make tool. I am consistently facing problems where I give very specific and detailed prompts, yet the tool delivers no result or a completely incorrect one.For example, I recently tried to generate a chart with a specific color palette. Even after explicitly providing colors and percentages, the AI failed to render the chart correctly, producing a black-and-white image instead. This issue makes it difficult to rely on the tool for what should be simple design tasks. The lack of a correct output, even with precise instructions, is a significant source of frustration.Thank you for your time and attention to this matter. 

I’m not only one who facing the same issue but this getting really frustrated Figma randomly copies elements.The Select tool is buggyabout 20% of the elements can't be selected, even though they're not locked or hidden.  

Hey, this topic is already a running issue for years but suddenly the work around is not working anymore.For context: My team has to do a lot of reskins of specific features. Formerly we copy and pasted whole pages into a new file which kept the components and more importantly the instances in the mockups linked to the components below (Export area). The page components have imbedded instances form master components on a separate page in case we want to batch change them.If we use the copy paste method now it creates only instances in the “Export” area. The instances in the mockups still link to the copied page. This basically brakes our whole workflow.I tried plugins but they only copy/past single components - I need the whole page structure intact.The only thing I can think of right now is having the master component page as library and create a new file for every reskin. But this is so much extra effort with changing the current structur

I am not able to access the dev license on my account. I have to view annotations. 

In APP: Same design file In browser: 

When I am annotating a layer or frame, I usually go to the layer panel to select the next layer/frame I want to annotate and not directly on the artboard for accuracy. But when I do this the annotation I just worked on does not save.I always have to click into the art board to make sure it saves and then click layer panel. It’s not intuitive and frustrating when we’re dozens and hundreds of annotations.

简体汉字“类”在figma中错误显示，应为“米”“大”结构，而非“米”“犬”，Figma中这个字一直显示错误，不知道如何替换为正确的简体中文汉字。The simplified Chinese character “类”，is“米”（means “rice”）above “大”（means “big”），but not“米”above“犬”（means “dog”）。“米”+“犬”seems to be a  character in Japanese？Anyway，the  one  shown in  Figam is not the riagt character “类” in simplified Chinese 

I’m receiving the below error when I try to Unassign a team within an existing Workspace in the Admin panel. I am an Org admin.  

I'm using the new product which is figma buzz, I was in the middle of my design, just like usual figma file, I'm trying to view the design in outline mode, in a regualr figma file, it's working but in figma buzz its not working, is this a bug or it's disabled in figma buzz natively?

Interface ScalingExpected Behaviour:When changing the Interface Scale, it should affect the size of the Figma User Interface while leaving the Design Canvas unaffected.Actual Behaviour:Changing the Interface Scale changes the scale of elements on the Design Canvas as well as the Figma User Interface.To Reproduce:1. Set your interface scale to 130%. Create a frame that is 1512px wide. This frame will appears to me as 1965.6px wide. (Use a measuring tool; on a Mac you can use Cmd + Shift + 4 for a quick measurement.Why It Matters:Accessibility T​​​​​his can affect some users vision It can affect some users ability to click elements Usability Some users might just prefer larger text Some users prefer to change the size of elements because of Fitts law

hi, I made an overlay that contains a component with two states: Start and Enabled. Interacting with the overlay in Start state moves it to Enabled state.In the Enabled state, component has a Close button.On the Close button, I added actionsclose overlay set component back back to Start stateWhen I run the prototype, the second action never gets executed. The component remains in the Enabled state when the overlay is opened again. If I switch the order of the actions, the component returns to Start state but the overlay does not close. Only the first action is being exe

In my Iphone frame I have create a bottom bar component and I want the bottom bar to stay fixed in place and when ever I try to select the Fixed (stay in place) option I am unable to select that option , why is that ?? I want that fixed :(