Many files disappeared from my account suddenly and it shows me as deleted , unavailable or moved

Hi ​@sarita, thanks for reaching out! 

I completely understand how disruptive this must be for your workflow. With the file links, we should be able to investigate what may have happened on the backend.  Are you able to share the URL link to this file as well as other example files?

Please reply at your earliest convenience, and we can work through this together. 

hi! ​@djv  Thank you for your reply.

Please find the location of the missing project below:

https://www.figma.com/design/ucykCBXWHLiYAMu2kISI9z/%E9%BC%8E%E6%96%B0%E5%AE%98%E7%B6%B2_%E9%97%9C%E6%96%BC_%E5%85%AC%E5%8F%B8%E7%B0%A1%E4%BB%8B?node-id=6943-236&p=f&t=3SBZrDT1xyu2ImEp-0

https://www.figma.com/design/y8QhkSgiQN3EaRSLpvsrsP/CSC%E8%A1%97%E6%99%AF%E5%9C%B0%E5%9C%96?node-id=0-1&p=f&t=2CmRAh9X9ZjEa9Mt-0

https://www.figma.com/design/SqjJ7wrEQengrwQ5Jqc0vc/%E5%A4%A5%E4%BC%B4%E7%87%9F%E9%8A%B7Landing-Page?node-id=9005-1398&p=f&t=2Hoxt3Bjzn4M63zX-0

https://www.figma.com/design/Jaat5Oj5EAuHBaBkZPVwNp/SSRM%E9%80%81%E6%96%99%E6%8E%92%E7%A8%8B?node-id=27-111&t=HRnVt989xHYllpim-0

https://www.figma.com/design/4lhiahMLJuAeJrKgcMjaOF/2325_%E5%BC%98%E4%BF%A1%E7%94%9F%E9%86%AB--UI-?node-id=2027-11411&p=f&t=WnXIiXrbGiPG7ZJi-0

https://www.figma.com/design/I0Eg2i4fxDCz1Fw4Y7D8CU/W433%E7%90%83%E5%8C%96%E5%A0%B4--ui-?node-id=813-9152&p=f&t=WnXIiXrbGiPG7ZJi-0

https://www.figma.com/board/pR9LJVufuVZQRmBbMnTUIE/%E9%BC%8E%E6%96%B0%E5%AE%98%E7%B6%B2%E9%87%8D%E6%A7%8B--251112-?node-id=334-1511&t=OsMBhTykzMHnGyDt-0

https://www.figma.com/design/phvWH6Qfaqx6urXcW7j94n/W11%E7%94%9F%E7%94%A2%E8%B3%87%E8%A8%8A?node-id=5736-30888&p=f&t=OsMBhTykzMHnGyDt-0

https://www.figma.com/design/I0Eg2i4fxDCz1Fw4Y7D8CU/W433%E7%90%83%E5%8C%96%E5%A0%B4--ui-?node-id=815-9159&t=G7ohhJ5u3T9bTKOh-0

https://www.figma.com/design/JXCT2UV1KSuv4Y6Np7N6Bc/Y6-AIoT%E5%B9%B3%E5%8F%B0?node-id=510-846&p=f&t=wQZFNtxr4JYh24ay-0

https://www.figma.com/slides/15HJCEUIzhnv8KDrEZw1t4/%E5%8D%8A%E5%B9%B4%E8%A3%BD%E4%BD%9C%E7%B4%80%E9%8C%84_sarita?node-id=0-1&p=f&t=i8rNHcNiJpOQYeDm-0

https://www.figma.com/design/Q3avTNA7eQ72se3uxv1oNA/%E5%84%B2%E5%82%99%E4%BA%BA%E6%89%8D%E6%8B%9B%E5%8B%9F%E7%B6%B2?node-id=9331-5078&p=f&t=Dk3e36aYUzkkaPXA-0

https://www.figma.com/design/OwFfK45e7xNQ22N8urudON/%E9%97%9C%E7%A8%85%E8%A9%95%E9%87%8F%E7%B6%B2%E9%A0%812025%E5%B9%B4_%E5%95%8F%E5%88%B8?node-id=9079-12282&t=Wvkrf55R5bLzPyRJ-0

https://www.figma.com/design/17DuLUHPcTPXSdYigCtuWo/2317_%E6%B0%B8%E6%98%87%E5%86%B7%E5%87%8D%E9%A3%9F%E5%93%81_%E5%A3%B9%E7%84%B6--UI-?node-id=82-27819&p=f&t=3revXz4B4JbzOpUv-0

https://www.figma.com/design/wQgY8Svj4aujS8iYKcdiuT/251003_%E9%97%9C%E7%A8%85_%E6%AF%9B%E5%88%A9%E8%A9%A6%E7%AE%97%E5%99%A8?node-id=2776-53109&p=f&t=rAZ9oEt7ZIKTmJEL-0


 

Please let me know if you need any further information.

Best regards, sarita

Hi ​@sarita, thanks for providing the links! 

After further review, I saw that support was able to help restore your files on ticket #1793078. 

If you have any further questions or concerns, please reply to the support team directly via email. 

hi ​@djv 
Mine as well. Many my files disappeared from my account suddenly and it shows me as deleted , unavailable or moved

Could you help? Here’s the link

https://www.figma.com/design/8PCcSjSVFAfA2xemsIDCkg/Mario---Angel?page-id=156%3A10&node-id=158-3260&viewport=410%2C165%2C0.22&t=U1zId0LoDMixo4OO-8&scaling=min-zoom&content-scaling=fixed&starting-point-node-id=158%3A3260&hide-ui=1

https://www.figma.com/design/cmiBT3I3foOFa4vEuNlO6E/ALHAKEEM?node-id=6-1049&viewport=434%2C140%2C0.08&t=MWpr2W9g2Ad0MctA-8&scaling=contain&content-scaling=fixed&page-id=6%3A920&hide-ui=1

https://www.figma.com/file/ZOh9j9dg5Sjvn6407NWc8c/HUI-BR?type=design&node-id=1%3A11&mode=design&t=I7eSVGfXi2Wft4N1-1

Hi ​@hendri — Tom here, stepping in for ​@djv today. Sorry to hear you're running into the same issue.

I checked and it looks like a ticket hadn't been opened for this yet, so I've created one on your behalf and included the file links you shared. Your case number is: 1893477.

Please check your inbox for an email from me with next steps, and thanks for your patience as we get this sorted out. 🙏🏻

In the meantime, this resource covers what happens when files are moved or deleted and how recovery works: Delete and restore files → Troubleshooting.