Skip to main content
Question

Billing issue

  • May 4, 2026
  • 2 replies
  • 18 views

Naveena

i pay my bill 10 apr after that 4 may a figma still  need money for upgrade  why 

2 replies

Gayani_S
Figmate
  • Community Support
  • May 4, 2026

Hey ​@Naveena, thanks for reaching out! 

I want to make sure I’m understanding your situation correctly so I can help you out. Could you share a bit more detail on what you’re seeing?

  • Are you seeing a new charge on May 4th after your April 10th payment?
  • What does the charge or invoice say (e.g. prorated charge, etc.)?

In some cases, additional charges in billing typically arise when more paid seats are added to your Figma plan than expected. If no seats are available, new seats must be purchased, causing extra costs. For annual subscriptions, added seats are billed monthly separately with prorated charges. You can manage seats and approval settings to control these charges and review detailed invoices in the Admin Billing tab.

 

In the meantime, these Help Center articles might be useful:

 

 If you can share a bit more info, I can help out! 


Naveena
  • Author
  • New Member
  • May 5, 2026

"Hi Gayani, thanks for the response. To clarify, I paid for the upgrade on April 10th, but my account was downgraded/stopped working on May 3rd.

It hasn't even been a full month. I haven't added any extra seats. Can you please tell why my subscription was cut short even though the payment was successful on April 10th?