i pay my bill 10 apr after that 4 may a figma still need money for upgrade why
Question
Billing issue
Hey
I want to make sure I’m understanding your situation correctly so I can help you out. Could you share a bit more detail on what you’re seeing?
- Are you seeing a new charge on May 4th after your April 10th payment?
- What does the charge or invoice say (e.g. prorated charge, etc.)?
In some cases, additional charges in billing typically arise when more paid seats are added to your Figma plan than expected. If no seats are available, new seats must be purchased, causing extra costs. For annual subscriptions, added seats are billed monthly separately with prorated charges. You can manage seats and approval settings to control these charges and review detailed invoices in the Admin Billing tab.
In the meantime, these Help Center articles might be useful:
- https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill
- https://help.figma.com/hc/en-us/articles/360041061034-Manage-billing-on-the-Professional-plan
If you can share a bit more info, I can help out!
"Hi Gayani, thanks for the response. To clarify, I paid for the upgrade on April 10th, but my account was downgraded/stopped working on May 3rd.
It hasn't even been a full month. I haven't added any extra seats. Can you please tell why my subscription was cut short even though the payment was successful on April 10th?
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