i pay my bill 10 apr after that 4 may a figma still need money for upgrade whyÂ
Question
Billing issue
Hey ​
I want to make sure I’m understanding your situation correctly so I can help you out. Could you share a bit more detail on what you’re seeing?
- Are you seeing a new charge on May 4th after your April 10th payment?
- What does the charge or invoice say (e.g. prorated charge, etc.)?
In some cases, additional charges in billing typically arise when more paid seats are added to your Figma plan than expected. If no seats are available, new seats must be purchased, causing extra costs. For annual subscriptions, added seats are billed monthly separately with prorated charges. You can manage seats and approval settings to control these charges and review detailed invoices in the Admin Billing tab.
Â
In the meantime, these Help Center articles might be useful:
- https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill
- https://help.figma.com/hc/en-us/articles/360041061034-Manage-billing-on-the-Professional-plan
Â
 If you can share a bit more info, I can help out!Â
"Hi Gayani, thanks for the response. To clarify, I paid for the upgrade on April 10th, but my account was downgraded/stopped working on May 3rd.
It hasn't even been a full month. I haven't added any extra seats. Can you please tell why my subscription was cut short even though the payment was successful on April 10th?Â
Hey ​
One thing to double-check first: are you currently logged into the correct account? If you happen to have multiple accounts, it’s possible the upgrade is tied to a team in a different Figma account.
From what I can see, the team “Dxxxx_Nxxxx” is upgraded to the Professional plan. Just a heads up that paid features only apply to files within that specific team, files outside of it won’t have access to those features.
If you’re already in that team and still not seeing Professional features, that’s definitely not expected. In that case, I’d recommend reaching out to our support team with the details so they can take a closer look and sort this out for you as quickly as possible: https://help.figma.com/hc/en-us/requests/new.Â
Hope this helps!Â
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.