Report a Problem

Hello,I’m experiencing an issue with my Figma account related to my former school email address. Since I’m no longer a student, the email associated with the account was changed, and I can no longer access it. Unfortunately, all of my projects are still locked to that account.I’ve tried resetting the password, but the reset email never arrives at the updated email address.Would it be possible to transfer those projects to my current Figma account?Thank you very much for your help.

I'm experiencing an issue with my Figma file covers. Despite exporting them at the correct dimensions (1920x1080), they're not fitting properly when uploaded, there's a border appearing around all of them. 

Hello, I canceled my subscription and switched to the free plan yesterday because the project is finished. However, a payment was still charged. Could you please explain why this happened and refund the amount? Thank you very much for your help. Kind regards, Tamila Mohylevska

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization.We can’t find it at all as of 1 hour back. I’ve tried to check in trash, and in all the other places the guides recommend without any success.As for when we try to access the file through the link, all we get is the following text:“Unable to open fileIt looks like there’s an issue with this Design file’s sharing settings.We’ve emailed the owner to let them know.“ I should be the owner though. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account ([redacted by forum admin/moderator to remove PII]) How to fix this

Hi, I am able to edit and view all files that i have been granted access with in my workspace until last Thursday. But from Friday onwards, I have lost my access to view files as well as editing access on the workspace that i have been granted access with.  Attaching a screenshot for your reference.

I am the sole owner of this account and team. Design file was created by me and belonged to my only team. The file disappeared from my projects gallery. Now it is only accessible via direct link and shows “Request access”, even though I am the owner. Access requests do not reach my email. How restore ownership or reattach the file to my account?

I see that this is listed as a resolved bug elsewhere in the support form, but it is still a bug for me:  Cmd+L 

Example: I added nested bullet points, but they don’t appear at designHi, I added nested bullet points in CMS rich text, but they don’t appear at design.I am not sure, should I report it as a bug, or features in beta should go just to Share your Feedback category.

I imported variables from one design file to another and remapped the variables. For some reason none of the ‘text styles’ show up when I select any text, as if they do not exist in the local variable collection even though they do. I do have the font installed on my local computer, so why would this be happening?I am encountering this problem on both the Figma app and browser versions. Also, the Figma app is the latest version.  

I have access to view a Figma file, but I can't edit it, and I need to edit the QR code. The person who made this design is out of office and can't grant me access to be an editor. I'm hoping I can chat with someone on the team to do so. 

Every nodes are malfunctionning and unable to connect or be connected to. I’m a mac user, it seems to be working find on PCs One of my workflow that used to work perfectly  

I’m trying to verify the educational institution my Figma account email is associated with, but am continuously receiving a “Verification Failed” page whenever I try to do this. I’ve filled out the request form for individual attention in verifying my account, but haven’t heard back even though that was a week ago. How can I proceed with account verification?

.I’m trying to access an older Figma design file that I previously worked on under my uni email , but I can’t find it in my current workspaceOne of the missing files link: [redacted by forum moderator to remove PII]I suspect the file is attached to a different identity/login method for the same email (e.g., Google vs VU SSO/SAML), because at some point I couldn’t log in, went through password recovery, and after that my team/workspace setup changed. Help!!!

Hello,I am trying to export a design frame from Figma to Bolt.new, I did one yesterday, tried today and it says I hit a rate limit, rate is 5 a minute, i exported one yesterday and that’s it. How do I solve it

This issue is still happening. Where png images are imported to figjam with a background rather than transparency. Seems to be an issue that has been happening for years. Can this be fixed? 

Hello, It’s cool that we have followup of the AI credit visible but it has a limit, it show only the usage of the current month.With Organisation & Enterprise plan, and especially with a new type of usage, we have to followup the usage on a yearly base.Is there any way we can keep track of usage of credit on a monthly (basis?) without considering the reset? What we want to focus on really in the consumption. Thx for your help

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Hai Nguy

Hi Figma, I’ve notice a bug where the background of a frame bugs, the colour not being applied to its whole surface. Resizing the frame resolve the issue, but it might came back on the next Figma opening.In the screenshot, the selected layer is where the purple border and white background is applied, but it is shown differently. The attached videos shows other examples and the background re-aligning upon resizing the frame. This have been noticed in regular files as well as branches, on the desktop app as well as the web app, only tested on a mac.  

Hello Everyone!I am having a strange issue, so my day to day task involves screen recording Figma Prototypes using Loom Desktop App, but the issue is the screen recorded final output video doesn’t retain the gray shades of the UI in the prototype, so everything looks bright white, no gray shades etc.It records things outside figma just fine, only figma UIs are this way.If anyone can help me to understand what the issue is and how to solve. thanks

Hey everyone!So, I am facing a vry weird issue, I have to take live websites screenshot and stack them to make it look a full website(mobile view). In design canvas they look flawless, there is no visible indication of different images (because I am using dev tools to take full page screenshot).Now the issue is when I open the prototype view of same website, it shows black division between all images.(I am using autolayout and in design view everything look flawless).If anyone can help.There is no visible divider or space below Total in design viewIn Prototype view, it gives black lines between every separate image 

I am a pro version user, as shown in the image, I can complete the first step, and always get an error when generating the API key in the second step. Request help. (I am the team owner, I asked the admin to try, but it didn't work) Please answer

While reviewing updates I switched off the "Show updates for all pages" feature because i dont want to waste time reviewing updates on my “Draft” pages.However, when i review instance updates, list still shows me instances across all pages. That problem increases my reviewing time by a lot. 

what are you doing？？？？Figma, tell me what’s this ?? In Edit mode, when I select all anchor points, I can’t drag the object by those selected points. Instead, it forces me into scaling/stretching. After mirroring the shape, I also can’t snap points together properly. This is seriously wrecking my user experience!!! Are you even running a staged rollout or beta testing? I don’t understand—please fix this feature or bug ASAP. I can’t take it anymore. Making icons is basically impossible like this!!!

Figma is going in loops trying to fix the mock data. I am stuck getting back to my work and not sure where to report this so that i can gte immediate help