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Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app?  

Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app? Something went wrongReloading Figma may fix this.ReloadClose tabFor help, visit help.figma.com or contact support@figma.com.Reason: crashed  

When I’m zoomed into a frame (some of the frame is off screen) and I paste to replace (one frame or multiple frames across the canvas), my viewport shifts awkwardly and aligns to the bottom of the same frame (or another frame? I’m not even sure). It’s quite disorienting and forces me to navigate back to where I was. This seems unintentional and I’d recommend not moving the viewport at all.Thank you!

In our team’s Figma component library, I successfully connected Figma Code Connect with a Github repository. I successfully connected an individual component, but in Dev Mode, when I click on it, i expect to see a React code snippet, but all I see is a “View connection” button. I am using the Code Connect UI (not the CLI). See screenshots below. What I see:Code Connect panel:Code panel:What I expect to see (this comes from https://youtu.be/s7BZz03icnY?t=244)Notice the “React” dropdown with React component code. What am I missing? Do I need to use Code Connect CLI? Do I need a third-party plugin?

When I ask Figma Make for pop-ups, I am never able to change the width of the modal that Figma Make offers me. I regularly want to increase the width of my modal, but after many different attempts (sending a mock-up from Design, clear explanation, etc.), Figma Make tells me that the change has been made, but when I test it, no change has been applied. If you have any advice on how to make the right prompt that allows Make to make the expected change, I'm all ears.

I’m not able to access one of my design files. I’ve checked all my teams, projects, and trash, but it’s missing.It’s a very important file. Any help is appreciated.

After exporting a project from Figma Make to GitHub, the images are broken, cannot be opened or viewed, and are not displayed in the application. If you read their type via `file image.png`, you get ASCII text instead of png. The only way to get the correct versions of the photos is to download the archive with the code generated by Figma Make.

I had not add new seats and change the plan, but the system automatically change seat type and billed me.

I’m currently having issues publishing my figma make project. I finished the project, connected my domain and added supabase authentication login. When i pressed publish, its getting stuck on publishing. It’s been like this for hours. I’ve restarted Figma, restarted my Mac, cleared the cache..followed all the previous solutions but nothing is working. Please help!

Hi! I really need help.I've been trying to solve this problem for over a week, but nothing's working.First, a strange bar about 140 pixels wide with the word "mirror" appeared at the top of my Figma mirror. I couldn't remove it, and it was incredibly annoying. I contacted support twice from within the app, but got no response. Now I can't log into the app at all. It asks for an email address, and after entering it, the browser opens, and the screen goes white, as if the site is frozen. I've tried logging in from different devices and different accounts, and I've reinstalled the app, but nothing has helped. This forum is my last hope."Mirror" is a very useful tool, but it would be a shame if this problem isn't resolved.Browsers: ChromeDevices: Android 12, Android 11

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

I’m noticing with Figma Make I’m almost always having to issue multiple requests for the same action - very often it will confirm a change which has simply not occurred. This is on both design and function, across multiple properties. Example - the header copy on a landing page, getting it to left-align with the other content. The issue is two fold - one, it says the changes are made, but they are not. Two, I end up having to issue the same request repeatedly showing it that its change is not having the intended outcome. I’ve tried restarting the MacOS app, I’ve tried resetting the cache, running clean-ups of the code, just doesn’t seem to be helping much. Repeated action commands for the same thing are really slowing down my workflow productivity. Additionally, I’ve noticed Figma Make just stops mid-update. I have to prompt it to continue or it will just not do so. Not sure how to solve these

I have been receiving the following errors in Figma Make. It is not completing request, however, it thinks it is. Thoughts?Failed to load resource: net::ERR_CONNECTION_REFUSEDUnderstand this errorvendor-core-31cb22b87b85909a.min.js.br:77 [MultiplayerSession] Joining file version 101 (initial load)Prototype:1 Access to image at - origin 'https://www.figma.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Understand this error - Failed to load resource: net::ERR_FAILEDUnderstand this error/api/mcp/clients?:1  ailed to load resource: the server responded with a status of 404 ()

I recently discovered that the “check color contrast” feature in the Figma color palette window is not 100% accurate and rounds up the contrast value compared to the WebAim Contrast Checker. This is very concerning and potentially problematic when resolving passing contrast levels among brand colors and accessibility. Warning to designers: be sure to double check your contrast levels and don’t rely on Figma’s tool alone! Background color: #355F78Text color: #FDC96EWebAim Contrast Checker fails at 4.49:1Contrast Finder fails at 4.49631Figma passes at 4.5:1Stark plugin passes at 4.5:1

Hey there 👋My company is currently using Figma for content creation, and we were really excited to see that we could finally export videos directly from Figma Buzz.The problem is… exports seem to work randomly. Sometimes the file exports without an issue, but most of the time we end up waiting endlessly for the export to process, and nothing happens.It feels like we might not be the only ones experiencing this. Has anyone else run into the same issue? And is there a workaround or solution that the Figma team could share with us?Thanks a lot in advance 🙏

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.

I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work. 

Double-clicking a text layer won’t let me edit it. The layer is not locked. This issue seemed to be resolved in past for other users, but the solution has not been mentioned in the thread. I am first time coming across this issue. Please guide.

I added blend mode to my figure in figma and if looks fine in working panel and preview viewport. But the effects are gone as soon as they are exported as pdf. There figures on a same page, one is good but the other two are not working properly. I’m applying “plus lighter” to the two problem figures and “color dodge” to the properly exported figure. 

Hi everyone,I’ve noticed that the native plugin header (the top bar that shows the plugin icon, name, and close button) has a different height when running a plugin in Development mode compared to published plugins.In Development mode, the header is noticeably taller — around 56 px, while in published plugins it’s around 40 px. This reduces the usable vertical space inside the plugin window.It’s not just one plugin — I see the same behavior across all my plugins, even the most basic ones without any custom styling or JavaScript.I’m testing in the Figma Desktop app on macOS, latest version.Is this an intentional change in the Development environment, or maybe a bug introduced recently?

Hi there, I have reverified my education plan multiple times and have received emails that I am verified and my educational plan is activated, but in Figma I still see the notification “Education status expired.”  Please advise. 

Hey everyone, I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet. Or who I could possibly reach out to instead or through a different medium?