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Report a Problem

Experiencing issues? Report them.

  • 2,301 Topics
  • 6,192 Replies
2299 Topics
Fruzsina Sgr
Fruzsina SgrNew Member
posted in Report a Problem
Image reshaping issue

Hi, why can I not change the shape of a picture anymore freely without using a mask? It was so easy to do before, where did that  design option go? I would really love to use it in THAT simple manner (not masking pls) Also can we turn back the previous UI maybe?

141
Gayani_S
Figmate
M.Design
M.DesignNew Member
asked in Report a Problem
Is there really Support?

I just upgraded to Profesional (full seat) so that I can, among other things, take advantage of the video feature — adding one to the workflow — and despite FIGMA taking my money and my profile now showing the blue “Professional” badge, the feature is NOT working. It’s still saying I need to upgrade. I tried the browser version and refreshed that at least 12 times, closed and re-started the desktop app at least 6 times and finally shut down and re-strted my Mac once...NOTHING! Worst of all, I submitted a support ticket (##1380952) and when completed, it showed me a summary at the end that said “Status: solved”. How can it be solved without anyone even looking at it or contacting me. So you take my money and then instantly tell me that my problem is solved? What a complete RIP-OFF! 

335
ksn
Figmate
Keketso
KeketsoNew Member
asked in Report a Problem
Figma serious slow performance

I’m struggling to configure projects in a way that lets Figma keep components synced between designs and the design system without destroying its performance. Is there any way to improve Figma’s performance while working with components? I watched their video, and they didn’t mention anything about addressing this issue. It feels like we’re being pushed into a setup that will be costly to change later on.

391
Gayani_S
Figmate
AnnaSho.WL
AnnaSho.WLNew Member
asked in Report a Problem
Token scope display bug

 We have a library of tokens with subgroups.token has a scope setting (like text tokens shouldnt appear in the list when user tries to select background color token etc) Scope setting works however empty groups are shown in teh dropdown (see screenshot, border tokens are not available):This behaviour is pretty annoying! Can you please hide grouping when no items available in teh group. 

50
AnnaSho.WL
arknow91
arknow91New Member
asked in Report a Problem
Figma struggles with performance on Intel processors (not much better on M processors)

I've been observing a drastic drop in Figma's performance for some time now. To tell the truth, it's impossible to work because simply copying a frame takes a dozen or so seconds. I observe this phenomenon on both native and web app. I've cleaned the computer's cache, reset the Figma cache and it doesn't help! It looks really bad.I'm very happy that you're adding a lot of new things, but I have the impression that you're omitting performance, which is the foundation. Please take care of the fundamentals 🙏

261
Gayani_S
Figmate
Jayant Sharma
Jayant SharmaNew Member
asked in Report a Problem
How do I Go back to the old UI in FigJam? There is no such an option?

How do I Go back to the old UI in Figma & Figjam ? There is no such an option?

141
Gayani_S
Figmate
Bruno31
Bruno31New Participant
asked in Report a Problem
Keep color override when changing variant

Hey everyone,I saw that there has been quite a lot of related topics with this one, but most of them are a few years old, so I’m not sure if there’s a solution for this without any crazy workarounds… I have this icon where I’m working with multiple brands, so for this I’m creating a variant that will allow me to easily swap between those brand and also the variable mode. The issue comes when I’m using the icon from Brand X and change the colour from “fg-primary” to “fg-inverse” If I change the Brand to Z, the colour doesn’t remain “fg-inverse” and uses the “fg-primary” instead The icons have all the same structure  I want for the colour to remain the same when switching Brands. Is there anything I can do? Thanks in advance!

402
Bruno31
AdrianCuad
AdrianCuadNew Participant
asked in Report a Problem
Enabling auto layout turns group into a frame

Create a group Add autolayout to that group Voilá! That group is now a Frame.There is no way this is not a bug so I reported it as such.

191
J
Figmate
ANASTASIA_NIKULINA
ANASTASIA_NIKULINANew Member
asked in Report a Problem
Can't delete measurements and annotations in Dev Mode

Hello!My team is working in Dev Mode, and we have noticed that measurements and annotations occasionally can’t be deleted. The measurements are only removed after reopening the file.Is there a known fix or workaround for this issue?

612
ANASTASIA_NIKULINA
Bruno_Mattelet1
Bruno_Mattelet1New Member
asked in Report a Problem
Swap instances doesn't keep the size set with variable of the switched component

Heyy, I have a card component with an icon container that I would like to switch with an asset container. The icon container is a component with hug attributes. It contain an icon inside with a height defined with variable and a lock on aspect ratio.The asset container is a component with a width in hug and a height attribute defined with a variable. It contain an asset inside with a fill height and a hug width. I would like to switch the icon container with an asset container in my card.When I’m switching the instance, the sizes and height are broken. I would like the height of my component to have the default size of the swapped instance but it’s keeping the original component size. To be honest I don’t understand the behaviour and don’t know if I need to built my component differently. Thanks ! I added a video explaining the behaviour   

301
y_toku
Figmate
10x HTML
10x HTMLNew Member
asked in Report a Problem
My plugin runs 4 times slower in release than in development

Hi, everything is in the title,by release, i mean when executing the public plugin which is available to everyone,and by development, i mean my local copy.I have tested it on the exact same file and conditions, so i know it’s not related to something else.Do you know about that ?What could be the possible reasons ? It seems to be the case in any context, in development, a complete re-render of my algorithm would take 0.5 to 1 sec in average, and it takes from 2 to 3 sec in release.For context, my plugin is  :https://www.figma.com/community/plugin/1504087347056471789/10x-html-design-to-clean-responsive-code-10x-fasteran HTML exporter that runs vert fast,It is a big problem because my plugin shows a preview which allow for a WISIWIG live editing that has to re-render everything at every changes, and it’s only nice to use if the refresh time is below 1 sec.Thanks.

201
10x HTML
victor zapata
victor zapataNew Member
asked in Report a Problem
Mistakes with shadows

Hello, all the designs in Figma are showing the shadows incorrectly. This had been corrected and it is happening again. 

161
J
Figmate
Daraa Team
Daraa TeamNew Member
asked in Report a Problem
Changing Variable Modes w/o creating more components - Prototyping Switches

I am using material UI. I have a switch. I want to bring that switch into another component I’m making on a different page. Because of micro-interactions, material UI switches got like 4 states. I like them like that. Now… Those 4 states, in this switch are just for “lights off”; “lights on” has another 4 states. I don’t want to copy 8 instances into another page and then create a new component group that nests the OGs just so I can prototype this button behavior to do what I want it to do. @figmahelp; people… How do y’all deal with this. I have to be missing something right? I got my main component. I don’t want to assign attributes to it that aren’t universally applicable (change variable mode). Is there really no other way to manage this other than duplicate duplicate duplicate?

50
Daraa Team
AGBAJI
AGBAJINew Member
asked in Report a Problem
I cannot upgrade from my educational plan to a professional plan

i cannot upgrade from my expired educational plan to a professional. i have tried everything i found googling stuff. i need help. I submitted a complaint ticket, here is the number: 1382307

81
djv
Figmate
Scott Sarsfield
Scott SarsfieldNew Member
asked in Report a Problem
Measuring Distances with ⌥ Option Appears to Be Broken

 

90
Scott Sarsfield
victorcreates
victorcreatesNew Member
asked in Report a Problem
Artboard sizes are exporting 1 pixel off

Hey, my company’s social/ad template is set up with various artboards ready for export. But in the past week, ads that used to export as 300x600 are now 301x600 for example, which our ABM platform doesn’t allow.Is this caused by a figma update/glitch, and is there a solution? Thanks!

412
victorcreates
Giona
GionaNew Member
asked in Report a Problem
Where's the Layout / Autolayout in the new UI?

Hello everyone, today my Figma updated and now I can’t seem to find the old beloved “Layout/Autolayout” section, someone can help?  

3205
MoDo
Schelto
ScheltoNew Member
asked in Report a Problem
Text variable mode unlinks when resizing a component

In our company, we use font variables for our three types of branding. We build components using the font variables to make sure everyone uses the correct branding and components. Recently we discovered that - when resizing a component - the font variables are fixed to the branding of ‘Mode 1’. It can’t be switched back on, except when you Detach the Component. Is this expected behavior? Can it be looked at? 

334
ksn
Figmate
Michael Drella
Michael DrellaNew Member
asked in Report a Problem
Unable to bulk load images in Figma Buzz as a file path.

I’m unable to bulk load images as file paths in Figma Buzz. I tried both csv and xlsx files and when I upload the file it reads it as a text field . I’m just wondering if we are doing something wrong? Thanks 

292
Michael Drella
Jaime_Lamb
Jaime_LambNew Member
asked in Report a Problem
Component Connections and Variable References broken after import to new account

My team recently transitioned from Professional licenses to an organization Figma Government plan. As directed, we exported our component library and design documents to local files, then imported them into our new account. Unfortunately, the components and variables in the design documents are disconnected from our design system component library. We’ve tried the Repair Component Connections and Repair Variables Connections commands, but they don’t seem to do anything. Is there a way to fix up these connections with recreating entire design documents?  

404
Celine_
Figmate
Julia57
Julia57Active Member
posted in Report a Problem
Completely drowning in library updates

I am working on a library and some design files in parallel. Meaning, the library is not yet mature or stable, and updates are published very regularly. In addition to the ‘real’ updates, Figma keeps throwing in a bunch of ‘phantom’ updates for components that I havent’t touched.Plus, the ‘review updates’ preview thing is so slow that it mostly just never loads. I’m sitting on a pile of dozens of updates, some spanning back weeks, and I’m too afraid to just press ‘update all’ in case something breaks in my design, but it’s also impossible for me to go through all of these one by one because the preview never loads. And this whole problem multiplied by 6 files. Is this happening to anyone else? How are you dealing with it? I don’t know what to do.

90
Julia57
Julia_Mnizhek
Julia_MnizhekNew Participant
asked in Report a Problem
Deleting text property in master component resets text in it's instances

Hi!Has anyone encountered this issue: some of our components had text properties so the text could be set directly in the properties panel. Some time later, we decided to delete these text properties. As a result, after publishing the library, in all instances of SOME components (not all, SOME), the text that was linked to the variable gets reset to the default. But this doesn’t happen in every component that had a deleted text variable.Is this a bug or expected behavior? Has anyone run into this? How did you deal with it?We have a large library used by 50+ designers, and what seemed like a tiny update that didn’t break anything during testing ended up resetting values to defaults in some components after publishing. 

1224
Celine_
Figmate
Mansur
MansurNew Member
posted in Report a Problem
Component Picker search isn't searching by component's name

Recently noticed that components search (Shift + I) results are a bit random.Sometimes before giving me the correct result, it shows a few absolutely different components that just doesn’t have any relation to my requested component’s nameAdditional info if it can help:Device: iMac M1OS: Sonoma 14.1.1 Figma: Desktop App version 125.4.9Searching components across different files/kits (our components each have a different published file)

191
Celine_
Figmate
Solomon
SolomonNew Member
asked in Report a Problem
Design inside frame is invisible, but visible in layers panel and when selected.

I have this strange bug that just showed up as I was working on a design where all the elements in my frame disappeared. I thought i had deleted them, only to realize that they are all still there but not visible for some reason. I can still see the individual items on the layers panel, but they are totally invisible in frame. The one item that is visible is not within the frame itself. What could be the issue? How can I solve it? 

131
Celine_
Figmate
Nhung_Nguyen
Nhung_NguyenNew Member
posted in Report a Problem
[Issue] Inconsistent values between text styles and variables.

I'm experiencing a problem with the font size not rendering as expected.

211
J
Figmate
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