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Hi,I’m experiencing an issue when duplicating a page that uses a design system component with a slot.Steps to reproduce:In a working file, create “Page v1”. Add an instance of a design system component that contains a slot, for example a modal. On “Page v1”, create a local component, for example a data table. Place an instance of this local component inside the modal slot. Duplicate “Page v1” to create “Page v2”.Expected behavior:The component instance inside the slot on “Page v2” should reference the duplicated local component from “Page v2”.Actual behavior:The local component is duplicated correctly on “Page v2”, but the instance inside the slot still references the original component from “Page v1”.This makes duplicated pages unreliable for versioning, because some nested instances still depend on the previous page.Could you confirm if this is expected behavior or a bug?Thanks!

Current error for multiple users where google sheet sync isn’t working in Figma. Posting for visibility. This is the Error Text: There was an error processing the Google Sheets dataThis error shouldn't happen – please log the below error message as an issue at https://github.com/DWilliames/google-sheets-sync-figma to help fix it Error: in loadFontAsync: Cannot unwrap symbol

Hi team,As instructed on the Figma MCP Catalog page, we are reaching out to apply to register our custom MCP client for access to the Figma Remote MCP Server ((https://mcp.figma.com/mcp)).About JumpCloud AI GatewayJumpCloud AI Gateway is an MCP governance platform that gives IT and security teams centralized visibility, access control, and governance across every MCP server their employees and AI agents connect to.Why it helps Figma customersWe've seen demand from JumpCloud customers to have their Figma MCP server governed through AI Gateway. Registering Jumpcloud AI Gateway as an approved MCP client lets these enterprises adopt Figma's MCP through their existing JumpCloud SSO, with per-user scoping and full audit trails - turning a common security-review blocker into an easy approval and accelerating Figma MCP rollout across design, engineering, and product teams. Could you please get the following redirect URLs for Jumpcloud AI gateway registered in Figma?https://console.jumpcloud.co

Sorry figma team, I would like to ask for help to recover my files in my permanetly deleted account. I accidently deleted when I decide to unfollow the plan.  this is one of my links of my old files   I hope this will help. 

Since I’m using a non-popular browser for security reasons, I downloaded the Figma desktop app as a workaround. The problem is that I can’t login because when Figma prompts me to log in, it opens the login page in the browser automatically – and I can’t tell it to use a different browser or copy the link to a different browser manually.So whenever I want to log in to the Figma desktop app, I have to manually change my standard browser to be able to do.That is absolutely ridiculous and one of the worst UX I’ve ever experienced.

Hello Figma Education Support Team,I accidentally created a separate Figma account using my school email address and completed the Education verification on that account, instead of my original account.I then changed the email address on my original Figma account to my school email and tried to apply for the Education plan again. However, I still received a “Verification Limit Exceeded” email and could not complete the process.I would like to use the Education plan on my original Figma account. Could you please review the previous verification and help transfer it to my original account, or reset the verification limit so I can proceed? The account I accidentally created with my school email has been deleted. I can provide proof of my current student status and any additional information needed to identify the accounts.Thank you for your help. 

Reembolso e cancelamento do plano1 respostaPrezada Equipe de Suporte do Figma,Venho por meio desta solicitar respeitosamente o cancelamento da minha assinatura recente e o reembolso integral do valor pago. Infelizmente, houve um mal-entendido durante o processo de finalização da compra, resultando em uma aquisição não intencional.Gostaria de esclarecer que isso foi totalmente acidental e que o produto não será utilizado. Como esse orçamento foi destinado a outras despesas essenciais, solicito gentilmente a possibilidade de estorno da cobrança e devolução do valor para o meu método de pagamento original.Seguem os detalhes da minha conta para sua referência:

I originally intended to purchase a Dev position, but upon entering my own project file, I discovered that even though I had been assigned a Dev position, I was unable to edit the content within the project file. Consequently, the system popped up a prompt asking if I wished to enable editing. Without my knowledge, it subscribed me to an additional FULL position.I find this extremely unreasonable. I could have edited the content in the project file, but I paid an additional $15 to use the code mode, only to find that I can't edit it anymore. Now, I'm being forced to spend another $20 to buy this position!

Since September 17, 2026, I haven’t been able to change fonts in Figma on my iPad.When I select a text layer and tap the font name, nothing happens and the font list does not appear at all. I cannot select or change the font.This happens with Figma’s default fonts and Google Fonts as well, not just locally installed fonts.The issue occurs in multiple files, including newly created files.I’ve tested Safari, Chrome, Firefox, and Orion, but the issue is the same in all browsers. I’ve also tried clearing browser data, Private Browsing, restarting the iPad, turning off iCloud Private Relay, and requesting the desktop website.It was working normally on September 16 and suddenly stopped on September 17.I’m using Figma in a web browser on an iPad.This is preventing me from working on my Figma projects and is urgent. I would really appreciate it if this could be investigated as soon as possible. Please lmk if you need a screen recording or any additional information to reproduce the issue.

Three Dev seats were mistakenly purchased under separate Professional teams due to a misunderstanding of Figma’s team-specific seat billing.We intend to use all three Dev seats under our main team.We’ve already submitted a support ticket and would appreciate any help escalating it internally, as the amount involved is significant and the issue is affecting our current development workflow.

Hi Figma Support Team, less than an hour ago, I subscribed to the professional seat for a project and was charged $20. On a further look into my tasks, I found out the Professional features I need it for, have been completed with my previous subscription. And I do not need the for the tasks at the moment. I would like to kindly request a refund for the $20 charge.  Thank you for your understanding.Best regards,Chris,

Hello,I would like to request a refund and also cancel my subscription to ensure that there are no future charges.I subscribed because I found information on Google indicating that I would be able to convert my Figma website into HTML code for WordPress. However, I have spent the last three days trying to do this and have not been able to achieve what I had planned.Unfortunately, I am very dissatisfied with the service, as it did not meet my expectations or the purpose for which I purchased the subscription.Could you please assist me with the refund process and confirm the cancellation of my subscription?I look forward to hearing from you.Thank you.

we use Linear at work and the plugin of linear doesnt open in figma, i only see the start screen of the plugin, but after press the login button nothing happens. i tried everything, resetting figma and browser settings. Restarting my macbook etc.

Hi, I opened ticket #2096251 on August 27 regarding library updates and new variable modes not syncing properly in the desktop app (works fine in browser, but the desktop app shows stale update indicators that won't clear even after clearing cache and a full reinstall). I haven't received any response since, and the issue is still ongoing. Could someone check the status and escalate this? Thanks!

Previously, it was possible to collapse or expand multiple layer groups simultaneously, but it no longer seems possible. It was as simple as selecting multiple groups and holding the CMD key while clicking on one if their chevron icon-button. This ability seems to have been removed, unless it’s simply the shortcut that changed? This feature was quite useful to navigate quickly within the layers panel. It would be great to bring it back as it doesn’t seem to conflict with any new features. Collapse and expand multiple layers simultaneously 

A user on our account was upgraded to full access but it still says limited access next to their name. They are having issues with actions like moving files between folders and other tasks they should be able to do now. 

I use a SLOT to change the number of Action List Items in the Action Menu; the width of the Action List Items relies on its parent, the Action Menu. But whenever I open Figma, the SLOT does not keep my current width/height settings. I thought it was a function of the SLOT, but no; when I click on that Action Menu, it updates its size but still does not use my correct settings. 

Does anyone know what to do if you run out of credits in Pay as you go and have exhausted all the monthly account options as well? Sales does not respond and support has just emailed me telling me to add pay as you go. I have missed deadlines and had to wait 3 days until my credits reset. Now on reset day they are not resetting. Anyone else have this issue? Seems kind of insane that a paying customer has no way to pay for the service lol!!!

We have been trying to get a response on ticket 2136595 from support. The ticket has been open for 13 hours and we have been unable to resolve the issue. How do I escalated and get a response?

Solicito el contacto directo con una persona de soporte ya que se realizo un cobro que no corresponde al servicio que se esta prestando.Se monto un caso el jueves 10 de septiembre con el numero de ticket 2124554 y aun no he recibido respuesta o contacto del asesor.

it took me like 15min to open a file, and the fonts loading even slower。 Every morning I will spend like 30min to waiting for all the resource to load. It remind me the experience of using Sketch. 😅

Hello, I completed the Rally Figma research, I am however unable to receive the reward from Tremendous because my email address is unable to receive emails from tremendous rewards emails as it believes it’s spam and thus cannot be unblocked. I reached out to their customer support and they asked that I reach back out to Figma to request that the reward be sent to a different email so I can access it. thank you. 

Hi everyone,I am stuck in an automated billing loop and desperately need a Figma staff member or billing agent to manually intervene.Here is the situation:The Problem: Figma's automated billing system is attempting to debit my wallet/card daily for a Professional subscription that I already discontinued.Plan Status: My account dashboard currently shows I am on the Free / Starter plan on any of my projects. There is no active subscription to cancel.Attempted Contact: I tried emailing support twice support@figma.com starting 4 days before my project subscription was due to expire, but both of my emails bounced back completely.Current State: I have completely deleted the project I was working on, and before I did I check he setting admin to be sure the plan was downgraded, and I do not have any paid or Professional teams active on my account. Despite this, the automated payment retry loop will not stop hitting my bank account.Because my dashboard says I am on the Free plan, I have no way

Hi @Figmates, my issue is very urgent but I haven't received a human reply for 24 hours. Could you please help escalate my Ticket #2124794 ? Thank you! About my issue:Context: I reported an issue with font weights not rendering correctly on my Figma Sites website after publishing it on September 11. Although I have been using Helvetica Neue throughout the project for over a month without any font-related issues, all font weights, including Medium, Bold, and Condensed Black, are now being rendered as Regular Helvetica Neue on the published site. Solutions: I have already uploaded the required WOFF font files since the beginning of the project and have tried various troubleshooting methods including:Re-uploading the font and republishing the site. I changed the current font files from. WOFF to .WOFF2, yet it did not work. Checking the Figma Agents. Mine works totally normal after being forced quitted and reinstalled two times Checking the Figma version. Mine is 126.8.18 Downloading Figma

I added several members to my plan with full seats and want to make one of them an admin. All the people I added have “limited access “ next to their name and no option to grant admin access. Why is this happening and How do I fix it?