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HiI walk in to this problem often.The (sticky) nav menu bar disappears in the background.What can be the problem? Feels like a bug because menu is the top layer.Thank you!Bas

Hi,help.figma.com/hc/requests/1764969 Here’s my ticketAs the case with many others, I lost my Figma File - theres one FigJam and one Figma - and I can’t find them anywhere. I last contributed to this FigJam and Figma file YESTERDAY and suddenly I can’t find it.I have done all the research and steps to try to recover including:Looked in my work account ([redacted by forum admin/moderator to remove PII]) not managed by me but I am an admin searched alllll the terms I recall  Looked in my personal account (the RIGHT one at [redacted by forum admin/moderator to remove PII]) Looking in Drafts Looking in Recents  Looking in Trash (with “Created by You” and “Created by Anyone” filters)It looks to me like nothing I’ve cre

Hi Figma Team, I kindly request that you provide your Certificates of Tax Residence for the 2026 for the purposes of tax reporting in Poland.These certificates are necessary to ensure proper withholding tax compliance and to fulfill our reporting obligations to the Polish tax authorities.I would appreciate it if you could send the documents in PDF format at your earliest convenience.Please let me know if any further information or documentation is required from my side.Thank you in advance for your assistance.Best regards,

One of my Figma Make files has overlapping text in the prompting panel (Desktop App / macOS) that I can’t read. Even a copy of the file has the same garbled text. 

I’ve been having a few issues on my account since the recent updates rolled out. The new UI changes aren’t working properly on my end, and the Vectorize feature isn’t functioning at all.I’m on the Edu plan  not sure if that’s related, but wanted to mention it in case it’s relevant.Could you help me get this sorted out? Thanks!

Hello Figma Team,After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated.  

Hello, I have been trying for two weeks to verify my student account to use the Education version of Figma, since I need it in order to complete coursework. However, every time I upload my course registration and student ID, it says that the documents are not eligible to verify my student status. I have also tried uploading my course schedule and my tuition receipt to no avail. I have also tried contacting Sheer ID, but everytime they just tell me to make sure I’m uploading the right documents. I’ve tried emailing Figma support aswell and have recieved no answer. I am also always logged on to Figma with my school-issued email address.What can be done to resolve this issue?Best,Erin S

I’ve paid for annual Collab, but a month late it’s stopped working. My projects are locked.

As shown in the image, after entering text, some of the text does not display color. This issue only occurs on the Windows client.

I have to redact the actual content of the prototype, but it is essentially a CRM dashboard; when opening this prototype on web, desktop app, and on my own home + work PC as well as other coworkers’ machines, the prototype UI ‘jumps’ and glitches out; the ‘Flows’ section on the left completely disappears and cannot be opened, the right side of the screen shifts so it is just black, and many of the clickable elements still show the blue flashing bounding box to signify they are clickable, but they don’t respond to clicks. This is a serious error as it is impacting my ability to share concepts with stakeholders and I cannot even switch flows so I have deleted the other flowpoints as they are useless when the prototype UI glitches.I have cleared cache, closed and reopened Figma, even downloaded Figma Beta and the issue persists. It’s been about

I am getting this issue repeatedly in Figma Make, and not sure how to resolve this. I tried refreshing the file, tried quitting and restarting Figma a couple of times but the issue still persists and not allowing to continue. Need help on how to resolve this issue.Thanks

I'm an admin for two different enterprise accounts. i need to move the users and data from one tenant to the other

Hi there. I am currently having an issue with verifying my student account. When I tried to re verify my student account, it gave me an error which said that my verification limit exceeded. It said that this is because I either have already redeemed or attempted to redeem the offer. When I go to my profile it says that I am on the free plan and not on a student account. I was on the student account last year as I am currently a university student and will be studying until 2028. Please help me solve this problem. I have attached an image of the error.

Over the past few days, I’ve consistently encountered the error message: “Experimental model is overloaded, turn off in settings and try again.” This occurs while using Figma Make with Gemini 3 Pro enabled. The issue appears during prompt-based generation, including relatively simple visual or interaction requests.May I ask how to resolve this issue?      

Hello Figma Support Team,I am writing to report two unauthorized charges made to my card without my consent.On my card issued by Albo, I was charged: $17.40 USD on November 24, 2025 $28.22 USD on December 24, 2025 Both transactions appear as “Figma San Francisco USA”, however I did not authorize or approve these payments.I kindly request: A full refund of both unauthorized charges. Immediate removal of my card details from your system to prevent any further unauthorized transactions. Please confirm once the refunds are initiated and my card information has been permanently deleted from your records.If you need any additional information or transaction details from my side, I will be happy to provide them.

Dear Figma Support Team,I am writing to request a review and reinstatement of my Figma account associated with the email: [redacted].This is my long-standing personal account, which I have been using for several years. Recently, I upgraded by adding a professional seat to access the full function. I am unsure why the suspension occurred, as I believe I have not violated any of Figma’s policies.All of my professional work and design experience are stored within this account, and unfortunately, I do not have a backup of my projects. I kindly ask you to consider my situation and help restore my account access at the earliest convenience.Your support and understanding in resolving this matter will be deeply appreciated.Warm regards,[redacted].

I’ve ordered sections in a specific way for my engineering team to easily navigate but the order changes when viewing in Dev Mode.

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

Hi, I have a critical issue: Every file I open redirects to "All Files" after loading with the error: "An error occurred while opening the editor." This is happening across all files and my entire team is Blocked. We need a fix ASAP. 

pasted link  from figma makeclicking on the play button results in the message below 

I want to change the plan that is full to dev mode. I signed up, tried to cancel or change it, but it is not allowed. Can someone from support help me?Alguém do suporte para me ajudar?

Good afternoon,I am writing to inform you that the Figma platform is not loading my designs correctly.Please contact me at the following email address:[redacated]I await your response as soon as possible.Best regards,Devilwolf

This week, FigmaAgent decided to stop working completely, which means I have to manually open files through the desktop app or just use the browser. Not sure what else this is affecting yet, but it seems like something is seriously broken.  

Dear Figma Team, I am following up regarding my verified Education status Email: [redacted PII - DJV 2/25/26]Request ID: 6979fca2406a460520416f0eDate Verified: January 28, 2026 Although verification has already been approved by SheerID, my team remains locked and shows “Education status expired.” I am unable to edit files or create a new education team for my current class.  This is now impacting my teaching, as I have a class scheduled for Thursday.Please escalate this request and review manually. It appears the Education entitlement has not synced to my account or team.Please stop ignoring me!