Skip to main content
Anaïs Millet
New Member
Nov 10, 2026 1:08 PM UTC
Question

Unable to change my account's email address

Hello,

I used to have a Figma account linked to my personal email address. Upon joining a new team as a freelancer, they created a pro email for me. Somehow, my personal figma account is now using this pro email but I am no longer working with this team anymore. I still have access to the pro email address but I am not sure for how long. Now, I have been trying to change the email address back to my personal one but upon clicking on the confirmation link, entering credentials, an error appears saying I have the wrong password/email address. I haven’t been able to reach support, so I’m hoping I’ll get some help here.

Thanks.