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Marc MannevY
Marc MannevY
New Member
Nov 9, 2026 2:36 PM UTC
Solved

Education Account not solved

Hello, despite our recent discussions about the continuity of my Education account, I noticed that in practice my usage is still limited to 2 files, and as soon as I try to add a Figma Design file or move an old file from my expired 'emotion multimedia' account, the app prompts me to change my plan ??? How can I fix this situation? Best regards, MannevY Marc

Gayani_S
Gayani_SSolution
Community Support
Nov 9, 2026 5:04 PM UTC

Hey ​@Marc MannevY, thanks for reaching out! 

It’s possible the files are going into a free starter team than the one with your Education plan. A team on the Starter plan has a single folder with a limit of 3 total Figma Design and Figma Sites files, 3 FigJam files, and 3 Figma Slides files.

If your education status is verified and you haven’t upgraded a team to the Education plan yet, here’s how to upgrade an existing team.

  1. Open the file browser by logging in to your account at figma.com.
  2. Next to the team name on the left sidebar, click the Free badge.
  3. In the upgrade modal, select the Education plan option and complete the upgrade process.

Have you already upgraded a team to the Education plan, and if so, are you adding and moving your files into that team?

You can read more in Figma for Education in our Help Center.

Let me know what you see, happy to help out further! 

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1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
Nov 9, 2026 5:04 PM UTC

Hey ​@Marc MannevY, thanks for reaching out! 

It’s possible the files are going into a free starter team than the one with your Education plan. A team on the Starter plan has a single folder with a limit of 3 total Figma Design and Figma Sites files, 3 FigJam files, and 3 Figma Slides files.

If your education status is verified and you haven’t upgraded a team to the Education plan yet, here’s how to upgrade an existing team.

  1. Open the file browser by logging in to your account at figma.com.
  2. Next to the team name on the left sidebar, click the Free badge.
  3. In the upgrade modal, select the Education plan option and complete the upgrade process.

Have you already upgraded a team to the Education plan, and if so, are you adding and moving your files into that team?

You can read more in Figma for Education in our Help Center.

Let me know what you see, happy to help out further! 

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