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Question

Unexpected charge for "Available seat" with no setting

Nguyen_Do

Last year, we had two Full Figma seats. However, later on last year, a user with Full Figma seat was removed from the team. It looks like we missed the announcement of the new billing model, so this year we have to pay for two Full Figma seats with one "Available" seat. This is very unexpected.

Besides, after looking around in the Admin page, we can't seem to find anywhere we could adjust the number of Paid seats. Everywhere there's a "Manage" button, we're led back to the People page, where it's only information.

We may need to contact Support for further assistant, but may I ask what the problem it is? Is it because we missed a note where we could select to keep the “Available" seat or not, or is there any misunderstanding?

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • 1763 replies
    • March 13, 2025

    Hi ​@Nguyen_Do, Thank you for reaching out about this.

     

    We understand you wish to remove one seat from your current annual subscription, which currently includes two seats.


    We apologize for the inconvenience you experienced while trying to locate the settings on the Admin page.

    To clarify, if you intend to modify the number of seats at renewal, you must click the [Review seats] button within the banner displayed at the top of your Figma admin. This banner becomes visible 30 days prior to your renewal date and persists until the date of renewal.

    Please check the details in the article on managing billing for the Professional plan: Manage billing on the Professional plan

     

    I noticed that you have already contacted our support team via a support ticket, and one of our support specialists is waiting for your reply. Please check your inbox and kindly respond to the ticket.

    Thanks again for reaching out!

    R

    Hi ​@Junko3,

    I also have a problem with unassigend seats.

    We had two full seats, now I have changed one seat to “Dev”. Then I tried to change the “Dev” seat from “Monthly” billing to "Yearly". Suddenly I had 2 full seats and one dev seat. 

    How can I remove an unused full seat?

    Reply


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