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cay borduin
New Member
March 12, 2025
Question

Change seats from monthly billing to annual

  • March 12, 2025
  • 2 replies
  • 160 views

I bought my first seat paying annually, then I bought two more seats in succession. I’m being charged monthly for them, but want to be charged annually. It vaguely seems like this might happen automatically at the start of the next month?? I’m not sure because the help is unclear. 

 

 

 

 

This topic has been closed for replies.

2 replies

y_toku
Figmate
Community Support
March 13, 2025

Hi ​@cay borduin 

 

Sorry for the confusion regarding billing. I see you're in touch with our support team, and they've clarified the situation. I hope that makes sense. If you have any further questions regarding billing, please reply directly to the support team's email.

 

Thanks,
Toku

cay borduin
New Member
March 13, 2025

Thanks for fixing this on the backend. You guys were super prompt and helpful.