Get Solutions

Hi Figma Team,I'm using a Professional plan and I'm logged in, but when I generate a design using Figma Make (AI), I don’t see the "Open in Design" or "Continue in Design" button after the layout is generated.All I can do is view the generated frame, regenerate, or refine it – but there’s no option to transfer it into a design file. I’ve tried refreshing, using different browsers, and checking my workspace, but the button is still missing.Is this feature not yet available on my account or in my region?How can I transfer AI-generated layouts from Figma Make into a design file for editing?Thanks in advance for your help!Best regards,Magda

Hello!Is anyone else having an issue right now with figma forcing login or sign up from a prototype link?It is set so “Anyone with the password” can view it. I’ve not run into this before.

Hi, same issue here. I’ve reached out to Sales multiple times with no response. I just sent another one today. ​@Gayani_S can you please look into it? My team is interested in a Professional plan, has a a few invoicing questions, and we’re now on a time crunch. Appreciate any follow-up.Thank you!

I canceled my subscription, but I got a text message today in US dollars.I also inquired in advance by e-mail, and I also sent data on the cancellation of the subscription bye-mail. I definitely canceled the subscription, but the payment was made.I didn't even use pygma after canceling my subscription. I'd like a refund, please.

Figma canvas started to freeze randomly. It happens when I try to move objects back and front, work with texts. I can zoom in and out on the keyboard, move the canvas, switch between open files, work on another file. But the initial file is frozen and I need to restart it.  Any solution to this?  TIA

I have a prototype with a lot of connections but overall the file is small (11%). Although the prototype lags, loads slowly, and triggers the ‘unable to load…’ browser notification. There are no images within the file Most animations are ‘smart animate’

I have set up a Figma doc, but every time I go to present or preview, all the pages are blank. It’s weirdly just showing one image on slide 5, but everything else is blank. Any ideas what I might be doing wrong? Thanks.

I recently received a message stating that my Figma Education Plan has expired, even though the Education Plan is supposed to last for two years, and I have only been using it for one year.Since my circumstances have not changed and I cannot afford the premium plan, I reapplied for the Education Plan, but my request was rejected with giving this meesage: You’ve already used up your free access to the Figma Education plan.Upgrade your plan to keep creating and editing unlimited files, or create a new Professional team.Is there a time limit for accessing the Education Plan?I can't afford the premium plan so plz allow me to use educational plan as there are my bootcamp project that I can't view or further work on.

How to achieve Figma to code using AmazonQ?

I work a lot with branches. I also set all kinds of annotations for developers there. I use different categories in the annotations to be able to categorize them better.If I then merge the file, the categories are reset and the annotations no longer have an categorization. Can this please be changed, it is quite time consuming to add all categories again 🙈

Hello Figma, I would like to enquire on the procedures to create a navigation flow that allows users to draw the stroke (transition from layer 339 to layer 340). Appreciate if you could provide some guidance in this, thank you! 🙂

Is it just me or are the text search buttons in FigJam (when searching via Ctrl+ F shortcut) behaving exactly the opposite way from what to expect?To illustrate, this screenshot shows what I am referring to:When clicking on the “down” chevron, I’d expect to go to the next search result (3 of 57). Instead, what happens is FigJam jumps back to the first search result (1 of 57).Likewise, when clicking the “up” chevron, I’d expect to get to the previous search result - instead, FigJam navigates to the subsequent one. I cannot see how this would make sense, as intuitively, I would associate a downward pointing chevron button with “next” and an upward pointing chevron with “previous”.It seems to be a bug - please fix!

Hello!My team is working in Dev Mode, and we have noticed that measurements and annotations occasionally can’t be deleted. The measurements are only removed after reopening the file.Is there a known fix or workaround for this issue?

I’m wanting to go live on my site, but before I do, I thought it would be a good idea to add some analytics to watch what happens. I’m new to doing this, but after doing some research it seems like I can easily include a line of code into the beginning of the code of my website. I don’t see where to do that in Figma Sites…. there’s apparently no Dev Mode. Is this right?

For example, im trying to attach arrow to the right side of a picture and the arrow refuses to stick to that side. It forces me to attach to other optionsThe snapping options change if i zoom out or in

I recently, or better, had since a year of trying to fix it, the issue that any font i downloaded did not work. (Exept for the sega logo font, which isnt on my pc.) draging in the file does nothing. Restarting, reinstalling everythinf including fonts and the desktop program / font-into-figma-shover in various ways, downloading diffrent fonts did not work, manualy installing fonts did not work, and yes, i did restart, shutdown and start, and updated figma in a year. So, since i now KNOW that the problem is not coming with a clean instalation of figma and is not caused by me. i recently also found out that a bot answers the questions after that by leading to a help article that explains you how to install fonts, not troubleshoot, just installing. the troubleshooting page for the issue that has been “solved” and the answer pointing this page out was “most helpful” (figma closed the thread by sending the user to an irrelevant page) was about Adobe fonts not showing up. i have the same issu

Hi, I don’t find the auto layout settings anymore, someone knows how to get it back please ?  

Both Figma library and site files are in the same project but can’t see the library I’ve just published as an available library to be connected in my site file.

When exporting Frames (that include text) to .pptx, the background or decorative shapes—such as rounded rectangles or masks—are often missing in the exported file, leaving only the text.This results in a significant loss of visual fidelity and breaks the intended layout.I strongly suggest that, at minimum, the entire Frame should be exported as a PNG image to preserve its original appearance.This issue has caused major difficulties when using Figma to design presentation slides, and I hope it can be addressed or improved soon.

Hello! I'm developing a plugin to switch between color modes (light/dark) for multiple collections at once, and I'm facing some challenges. I have several collections that control different aspects of the light/dark mode theming, and I need to apply or switch all of them simultaneously on selected frames (or the whole page if possible). Here's what I've tried so far:First Approach - setVariableModesAsyncTried using the setVariableModesAsync method to apply modes The code correctly identified collections and their modes Issue: Changes weren't applied visually, although logs indicated successSecond Approach - setBoundVariableForPaintSwitched to using setBoundVariableForPaint for specific colors Tried processing each variable individually Issue: Received errors related to paint type and properties not foundThird Approach - setVariableModeForCollectionAsyncBased on the latest documentation (Update 83), changed to use setVariableModeForCollectionAsync. Implemented logic to:Identify only COL

Hi everyone! I accidentally deleted all my drafts and slides while deleting team projects (all of it happened because of ChatGPT that’s said my drafts will not be deleted while deleting team projects and they will always appear in my personal files). Though the worst of all is I can’t restore any of them, they simply don’t appear there, it’s empty, how I get back my projects?

Hi everyone, I’ve noticed something over the past few weeks that feels like a UX regression, and possibly even a bug.Before, when working with elements like a button frame, I could add properties like Fill, Stroke, and others by clicking anywhere in the gray area of that section on the right panel. I didn’t have to aim precisely at the small + button or the label. It felt smooth and natural, and helped me move quickly.Recently, that behavior changed. Now, I have to click directly on the + button or the property label. Clicking the gray area does nothing. It may seem like a small thing, but over time it creates micro-friction. When you add that up across many interactions, and for many users, it becomes a noticeable slowdown.One reason I think this might be a bug is because the Export section still works the old way. If you click the middle gray area there, it triggers the export action. That inconsistency makes me think the change in behavior might not be intentional.If this is just a

Hey everyone!I’ve been working on a small side project at macropad.io to help speed up repetitive tasks in Figma. We designed a 16-key macropad with custom keycaps printed with Figma shortcuts — like "Frame Selection," "Group," "Detach Instance," etc. Basically, it’s like a physical layer of shortcut buttons.The idea is to make your workspace more efficient without memorizing every key combo or relying on muscle memory.Here’s a preview of the keycaps we madeWould love to hear your thoughts: Would something like this be helpful in your workflow? Am i missing out important shortcuts? Thanks in advance — genuinely curious how other designers approach shortcut tools like this!

Hi everyone,Previously in Figma, I could select multiple parent layers (e.g. instances with the same structure), press Enter, and then Tab through their child layers in sync. This was extremely useful for making consistent edits across similar components or groups.However, I’ve noticed that this behavior has changed recently. Now, when I select multiple layers and press Tab, it only highlights the first selected layer instead of allowing me to tab through the children of all selected layers simultaneously.Has this feature been removed or changed?Is there a new shortcut or setting I need to enable to restore the previous behavior?Any help or workaround would be greatly appreciated!

Hello awesome Figma makers, I’ve just upgraded to a pro account with full seat, but do not see the AI option in both iOS app and browser.  In browser, there is an icon which looks like AI, but it seems to be a menu navigator only. I’ve also enabled AI in the admin settings.  thank you