Hey everyone,
I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet.
Or who I could possibly reach out to instead or through a different medium?
Hey
While I can’t share account-specific details in Figma Forum for privacy reasons, I can confirm that you have an active ticket with the Education Team. I’ve flagged your followup so they know you’re still running into this issue. They’ll get back to you directly via the email tied to your Figma account with next steps. Please keep an eye out for updates to case: 1574054.
Appreciate your patience while the team works to get this resolved.
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