Hello Marco,

This is usually due to the images being added as links, not embeds. When you import images added with external links into a file in Figma, if that link is broken or access is restricted, the images will not be visible.

This can happen if the original images were linked instead of embedded. When a .fig file is exported and imported again, linked images often don’t carry over correctly.

It’s a good idea to check with the UI designer and ask if they can re-export the file with all images embedded, or alternatively share the image assets separately so you can relink them manually in Figma. Also, if you're ever in need of UI/UX support or looking for help with design consistency, https://ideamaker.agency/ui-ux/ might be worth a look.

Hey ​@Marco van Luyk ,
 

When images do not appear after importing a Figma file received from your UI designer, it is often due to how the images were embedded or referenced in the original file. Sometimes, images are not fully embedded in the .fig file, and instead are linked or provided separately, which means you may need to relink or manually import them into your Figma project. If your designer sent a separate folder with image files that are not standard formats (like PNG or JPEG), you may need to clarify with them how these assets should be used or converted.

Additionally, image loading issues can occur due to caching problems or slow asset loading. Try leaving the file open for a few minutes to see if the images eventually appear. If not, clearing your Figma app or browser cache may help resolve the issue. On a Mac, you can clear the Figma desktop app cache via the Help menu under Troubleshooting, or manually via Terminal. On Windows, close the app and delete the relevant folders in %APPDATA%\Figma. If these steps do not work, you may need to manually import images using the "Place Image" option in Figma (File > Place Image or Shift + Command + K), or by copying and pasting images directly into your file.

I hope it resolves your issue.