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Dear Figma Support Team,I am a student currently trying to access Figma’s Education Plan. However, I am facing an issue with the SheerID verification process.I attempted to verify my student status using my government-issued ID, but it was not accepted. I retried multiple times by entering the correct details and uploading my ID, but the system shows that my verification limit has been exceeded.Since I genuinely need access to Figma’s student education plan for my coursework, I kindly request your assistance in rechecking my documents or providing me with an alternative way to complete the verification process. Please let me know how I can proceed further. Also, please find my documents like govt. ID and college ID attached to this email. My college email ID is (redacted by the moderator due to PII)Thank you for your time and support.Sincerely,Abhishek DasIndian Institute of Technology, Kanpur

I’m a programme manager and teacher at Oslo Nye Fagskole in Norway. I was granted an educational licence about a year ago, but recently I’ve started receiving repeated emails warning that my licence is expiring. Each time, I follow the link in the email to confirm my eligibility. When I click it, I get the message: “You’re in! You are now verified with Figma for Education.” However, a few days later, I receive the same expiry warning again. What to do… tried to contact support then get a message I can only get help through this support forum   Thanks in advance for your help!

Emojis are not appearing in the comment box of the Figma desktop app on macOS. They display correctly on Figma Web, but in the Mac app they don’t appear. 

There is a problem for the animation for “Show Behind Transparent Area” and background shadow with sizing up and down, down here i will put the video, pls fix it (also i think there is problem with sizing and blurring animation not being smooth)Da video of pain Thank you if you endure the long wait at start of video !!!

Hi,although Figma App has been closed and no Broswers is running (there should be no Figma App running on the desktop) it still consumes a lot of memory (0.25GB !)    

I have worked with figma make and honestly its the best application i have ever used. What its helped me develop is game changing for me as I have dyslexia coding and copy has never been my thing.  Im unsure is the web app i have developed on figma real can the public use it? Security does it have any ? how can i manage users ? How can i see whos using it ? How bigger app can i make ? Is there anyone who can help me it would be super helpful

Выделяю объект, делаю заливку линейным градиентом, затем открываю этот объект в плагине Fig3D и он оказывается безцветным. Если делать заливку просто цветом, то все отображается, градиент - нет. Как это исправить?

In my Figma project, I’m using components and color variables. When I clone this project and map it to different colors, everything works fine at first. But when I go back to the main project and add new colors or make adjustments, some of the colors in the cloned project get messed up. How can I fix this issue?

The Supabase Figma OAuth integration appears to have been broken after recent deprecation of `files:read`. Supabase itself is appending `files:read` scope to the OAuth initiation URL which appears not to be a valid scope for the OAuth app I have, despite the email mentioning there’s a grace period until mid-November for the switch-over. This has now broken a lot of important flows in the platform that I’m building, thus it’s not even possible to submit the OAuth app for review to publish it publicly, as well.

My other account has been suspended. I have also reported the problem to the official via email, but it has not been resolved until now. There are a lot of files in my account, which has seriously affected my work and caused huge financial losses. I hope you can help me solve the problem.[redacted by forum admin/moderator to remove PII]

Help needed🙏 The draft file has been lost. It shows "You can't access this resource." Then, clicking on the three dots on the top right corner to open it, it keeps loading and cannot be opened. Screenshot of the question⬇️ 

hello i need help sheerid recently keep rejecting my documents i have tried with national id , and passport, and emailed them multiple times still no response and now i have been exceeded to try please help as this is frustrating 

In the design mode in figma slides, I noticed last week that I can’t shrink the layers panel for slides that have a lot of layers. This makes it really difficult to navigate between slides since it’s mostly covered up, and I end up toggling between slides/design mode to hide the layers panel.See attached screen recording:  

Suddenly, I can’t double-click to select anything inside of any element. This was working up until today. I am up to date on both my Figma Version and my Mac OS (Sequoia 15.6.1). Desperately need help on this, I can’t keep using the layers menu to dig down and select. 

Hello everyone,when changing the state of an instance of a button component with icons, the icons’ color does not change. Also, when switching the icon component within the button with another icon component it does not maintain the button component state’s color, but instead shows the icon components color.I do want the icons to keep the color of the button’s state though. I tried many of the forum’s hints, but none worked out for me. Here is what I did:I used the Material Symbol plugin to pick icons. Then, I created individual components of each icon. Next, I used the Icon Resizer plugin to resize them as variants. Then, I created a buttoncomponent with icons and text with variants of different sizes, states (default, hover, selected) and hierarchies (primary, secondary, ...) as the button component’s properties. I nested the icons to the left and right of the text in the button. When using the Icon Resizer plugin a double instance is created and the original icon renamed as .root-ic

I am really pissed of because it deleted my blog posts and wrote some random junk as an apology. I even didn’t ask it to make such a thing. This is happening for the second time. Whoever trained it in that way. Hear me. This is WRONG!!!What is more, it is not able to revert it!. It doesn’t have access to 2 older version!!! 

I keep on getting the following error when i try to update my branch and when i look at the status page - everything seems to be fine…. I am completely blocked - any suggestions how to fix this?  

My email account to which I use to get access to Figma has been disabled. The email got disabled and I could not access to Figma as well. Is there a way to regain access to that account? I wanted to post this question here to see if anyone had experienced the same thing. Thank you.

Hi everyone! 👋I’m a digital marketer and blogger working on user-friendly landing pages and billing form designs. I’ve built a new billing form + landing page & bill estimater layout in Figma and I’d love to get feedback from the community.My goal is to make the flow simple, trustworthy and conversion-focused for users.Could you please share your suggestions on:Layout and spacingColor contrast and typographyImproving the user experience on billing/checkout pagesYour insights will really help me improve the design before launch. Thank you in advance! 🙏 

There is no paste and replace option on the menu after I copy the object and when I use command+shift+R, it turns into rename action. Is there anyone know how to fix it?

Same as title! Now I am unable to remove the edu status for this account. When i try to reverify the student status for my original account, it says “Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I have also submitted a ticket. Please help!

What's wrong with the website? The adaptation isn't working or it's broken, I can't figure out how to create a project on a phone, I don't understand anything, what's wrong with you? What's going on? 

Recently I got an intrusive notification above the tray and it does not disappear, but always reappears. How to remove it? 

I am experiencing ongoing issues with the SheerID verification process for my student account.After submitting all required information, SheerID asks me to verify with a government ID. I have uploaded my passport multiple times, both in clear and high-quality images.However, every time I submit, I receive the same response:“We were unable to confirm your identity.”I also contacted SheerID Support directly and explained the issue through their form, but unfortunately, they have not provided a solution. The problem persists even though my documents are valid, clear, and up to date.This issue is preventing me from re-verifying my student account and accessing Figma Education benefits. Could you please review this case directly or provide me with an alternative way to verify my student status?

Hi, could you please help me with this?I’d like to switch my billing from monthly to annually. In my settings, I only see the option to upgrade to the Organization plan, but I don’t need that at the moment.Would it be possible to issue me a new invoice with the annual charge instead?