Publishing website in Figma Sites is unsuccessful

For those with the same problem: I just restored the previous version before the bug occurred, then I was able to publish again.

Hi ​@isadorable, thanks for flagging this!

Happy to hear you were able to restore the previous version then publish. Please let us know if you run into any further issues. 

Hi ​@dvaliao I am having a similar issue where it was working fine but now I am getting “Update attempt was unsuccessful”. There are no issues to review and I have a full seat as an individual user.

I tried to restore but it still didn’t work. Can you please help? I have a portfolio presentation tomorrow!

Hi ​@Helen Shek, thanks for reaching out!

Can you please send your file link to our support team here? https://help.figma.com/hc/en-us/requests/new 

Our team can take a look at the backend of Sites to find what’s causing this for you. 

​@dvaliao will do! Will it be under “report a bug”?

​@Helen Shek - yes, report a bug. 

I have the same problem and I sent also a request to solve my problem. Thank you very much for your help!

Hi I am having a same problem do we have any solution for the same ? 

I have the same problem and I sent also a request to solve my problem. Thank you very much for your help!

Hii ​@djv I have tried publishing my website in Figma Sites for the fourth time, every time I’m getting the same error message. I have cleared all the issues. Please help me to get this issue fixed. I need the website published. Please help asap!. I have also given access to your support team in figma to view my file

Hi everyone — Tom here, stepping in for ​@djv this weekend. I wanted to check in after seeing the reports come through on this thread.

​@mihee and ​@Orli — thank you for reaching out to our Product Support team directly as well. While I can’t share account-specific details here, I can confirm your cases are in good hands. The team will follow up at the email address you contacted them from once they have more details to share. 💯

​​@Harsh Kharsani and ​@Daniel Moses — are you still running into this issue? If so, here are a few initial steps that may help:

→ ✅ Check and resolve any items listed in the Issues section of the Publish modal. For more on this, check out: Publish, update, or unpublish a site → Publish a site → Issues.

→ ⏳ Wait a few minutes and try publishing again.

→ 📁 Move any unfinished pages into a separate file (recommended while in beta).

If you’ve tried these and are still hitting the same roadblock, it’d be helpful to loop in our Product Support team for a deeper look. When you reach out, please include:

• the link to this forum thread for context
• a summary of the steps leading up to the error
• a link to the affected file
• and make sure support-share@figma.com has edit access to the file.

Thanks again for flagging this and for your patience — feel free to keep us posted here on how things go! 🙏🏻

Glad to hear it — thanks for confirming, ​@Harsh Kharsani! I’ve gone ahead and marked your reply as the best answer to help others who might run into something similar. Great callouts on both the font and video file size — those are definitely good things to keep an eye on when publishing.

Really appreciate you taking the time to share back your findings here, and thanks again for your patience as we continue making improvements.

Hii ​@Tom Reem I tried the approach which you mentioned by removing the unused pages into a separate file and I applied Publish, but it is still not getting published and is showing error message. So i have reported a bug and have given your support team the editor access, so please look into that issue and try to close this quickly asap.

I thought I was going mad. I still have this issue pending with the support team ​@Tom Reem 

No feedback for days now, and my site remains unpublished.

Hey ​@Daniel Moses and ​@Caveman — I appreciate your patience on this one. Thanks for opening tickets and sharing your files, that context is really helpful for our team. I checked in on your reports and can see our engineers are making progress on solutions for the issues you flagged. Someone from our Technical Quality team will follow up with each of you directly with details specific to your site as soon as we have more to share. 🙏🏻

Thank you so much for the heads up ​@Tom Reem 

Since the CMS launch, none of the sites we’ve set up with CMS functionality can be updated or published. No changes are able to be pushed live. Is there a dedicated fix or solution for this issue?

Hi ​@Rook Studios - I saw you created your own separate topic with the same issue, and we will help you there (since this is an older topic).

I’m going to close this one for now. Please be on the lookout for a response on your other thread here.