I have tried to subscribe professional plan with paying monthly, but the system doesn’t allow to select CAD, since I am from Canada. After completing the credit card info. I got a message “ Your plan was previously playing to USD, and therefore must conitnue to pay in USD. Please confirm your payment information works for USD.”
Could you please reset it for me? Thanks.
Hi
I understand that you’d like to change your billing currency from USD to CAD.
As you’ve experienced, it’s currently not possible to change the billing currency on an existing subscription.
To update your Professional plan to a different supported currency, please follow these steps:
Cancel your current subscription — it will remain active until the end of your current billing term.
Create a new team and upgrade it to the Professional plan, selecting your preferred currency (CAD) during checkout.
Move your files and projects from your previous team to the new one.
Here are some related articles you can refer to:
I also noticed that you’ve already submitted a support ticket about this(#1609651).
Unfortunately, for security and privacy reasons, we’re unable to handle account-specific billing issues here on the forum.
Our billing specialists will follow up with you directly via email once they’re ready. You’ll be able to continue the conversation with our specialist there.
Thanks for your understanding,
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