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The owner of figma has left the company and we are trying to get our IT admin to take ownership of the owner admin account to add remove people to figma. But when they go to reset the password/forgot password they do not receive an email to owners email.  

We use Figma slides for our presentations, sometimes we don’t have internet connection as we present. The option to “Make available offline” works fine, UNTIL there are prototypes in the presentation. This doesn’t work anymore, prototypes don’t load. Tried to open the said prototype and also make it available offline, still doesn’t work.We absolutely need this to work, we cannot arrive at a presentation with stuff not showing.So I kindly ask if it would be possible to fix this issue please. 

When I try to log in to Figma’s config page, it shows an incorrect password message. I have already tried resetting the password, and the error continues, like my pro account never registered even if I’ve already done it, or something is wrong with your database.

If my cursor is hovered over any Figma canvas, it just pans constantly to the left.I’m on Windows 11 on the most up-to-date Figma desktop version, and it just started today with no issues previously.Besides the usual restarting/resetting both Figma and my machine, I have also tried:Two different keyboards Both a mouse and Wacom tablet Desktop and browser version (in Chrome) Being logged in/not logged inNo matter what I do, there is no change. Here’s what it looks like: https://sarijones.tinytake.com/msc/MTE4MTEyNDBfMjU1NjkzNDA Any help would be appreciated, Figma is entirely unusable right now.

Hey everyone,We’re trying to set up templates for marketers/content managers to use, and we're having some trouble setting up the text fields.We want an easy way for the end user to hide or collapse text fields if they aren't needed (for example, when we have a header, preheader, and subheader). Currently, when the layout is locked and you delete the text, the empty text field still remains, which is not what we want, we want it to collapse within the auto-layout.We’re assuming the only two solutions are pretty much: A) Unlock the guides and delete the fields (but we don’t really want the end user to have to unlock things). B) The designer has to set up switch toggles for the header, preheader, subheader, etc. Is there really no other solution that’s easier for a marketer or content manager to hide and collapse text fields?

Hi, Dear administrators or technical support experts,I had a bad experience when I ask my Figma Make to figure out a database schema of math knowledge point of junior high, actually it turned out to be a big risk for me to challenge Figma Make’s abilities for AI system connection and content offering. Here are the records of what I have met:1. I downloaded the document of knowledge point and translated it into .md format. 2. I fed the .md file to Figma who had convinced me to provide materials.3. Then the terrible experience began, Figma told me it would and could process the .md file and turn the corresponding schema result back quickly, the responses were always confident with missions always failed, again and again. Only with my impatient questioning, would Figma give me a reply, something like “OK, I will do it immediately, it will soon be finished”. And this experience had lasted nearly for 8 hours!4. Unfortunately, my AI credits had been run out accordingly with every ineffective

I have a virtual ticket to view the livestreams for Config 2026 but I was never given a way to join. I tried to talk to Fig the AI chatbot but it said that I should have already recieved an email about it. I checked my junk and spam folders and there is nothing there. I have recieved the confirmation and event start emails but I’ve heard nothing about a way to watch the speakers. Even while logged in, there is nothing on the homepage of the Config website to indicate a way to join despite the event being currently ongoing. What’s the point of signing up for a virtual conference if there is no way to view it and no customer support to call? I have a request placed with support but I haven’t heard anything back from them yet either. If anyone can tell me how to proceed, I’d appreciate it!

Figma Make Kit is transferring variables and tokens to CSS styles file that is full of syntax generic syntax errors like "\ /" and not adding units to variable values such as spacing, font sizing, and other. Therefore no style and tokens are applied using this kit and it is generating problems that needs to be fixed while consuming a lot of Make tokens(credits) while it is a CLEAR BUG.

Just fix slots! The slot feature doesn’t behave properly when switching variants: around 90–100% of the content from the other variant simply disappears.

We recently hired a third party to create a design system for us. They handed it over to us and the only change we have made was updating the typography variables so it used our licensed fonts. We published with the new fonts.Since the handover we have had various changes appearing in the publish modal. At one point it was up to 79 changes after no actual changes from anyone working on the system — we have a small team of 2 designers and no other stakeholders accessing it so this was easy to verify. After publishing the 79 changes we noticed no visual differences but another 6 changes appeared again.We have tried opening every page and ensuring it all loaded before publishing but still after visiting all pages again another 2 changes appeared.Can someone please help us understand why this is happening and how to stop it?

I received my Confirmation number and an email on May 28th telling me to stay tuned for updates. I never received any further emails. How the heck do I login as a virtual guest? This sucks! 

I’m attempting to use underline in my headings for my hover state, but discovered that when applying it, all heading styles are changed to the same style.You can see in the video below first how it works fine without underline, but when underline is applied it all breaks, and suddenly has a different behavior.https://streamable.com/m11p3b

I never authorized this and I would like my money back immediately. 

Hello everyone,I’m experiencing a strange issue with one of my Figma projects.The project itself is still there, but all of the Instagram posts/designs that I created inside it seem to have disappeared.I can confirm that everything was still present on May 27, 2026. When I opened the project later, the posts were gone, even though the project itself still exists.I did not intentionally delete anything, and I’m not aware of any changes that would explain this.Has anyone experienced something similar?Is there a way to check whether pages, frames, or designs were accidentally deleted? Does Figma keep a history of deleted content within a project? Is there any way to recover missing designs from an earlier version?Any advice would be greatly appreciated.Thank you!

Hello, We currently have an Organisation subscription and I would like to reduce the number of FULL licences before it is renewed.I would like to highlight two issues here:Tickets opened via the chatbot never appear in the ticket list on the https://help.figma.com/hc/fr/requests page and have not been replied to Tickets opened via the Request interface do appear, but they also remain unanswered.My subscription is due to renew in 2 days, and despite all the requests I’ve made in good time, I haven’t received any response from Figma!!How can I get an urgent response?Thank youCamille

Hello I'm writing to request a plan downgrade and a refund for some unexpected charges. I (email redacted by forum moderator to remove PII) have been on the Professional plan since April 2026, but I never intentionally upgraded and haven't been using any Professional features. I only noticed the charges yesterday. I'd appreciate your help with:1. Downgrading the plan to Starter2. Refunding the charges from April, May, and June 2026 ($20/month) I completely understand if there are limitations on what can be refunded, but I'd be grateful for whatever you're able to do I wrote my first request using the AI assistant on June 21, but for some reason nothing happened—the request wasn't generated. My new request didn't show up today either. It seems there's a problem with the AI assistant Thank you

Hi Figma Team,I’ve had a file disappear completely from my account. I have not moved the project or sent it to trash.I have checked through all folders including trash and had no luck. Please can you offer help in getting this recovered as soon as possible. A lot of hours went into this. These are the only links I have:[file link redacted by forum moderator to remove PII] Not sure if this is due to my membership changing to basic since.Thanks in advance Danny

Hi,  one of the biggest advantages when usings slots for me is the ability to slot in not only component instances, but any arbitrary figma objects like frames or text. However, when using the native UI by clicking the plus icon button, it is suddenly only possible to select and slot only component instances:  I’m trying to understand why this behavior happens - is there any good reason for this? Is Figma just not able to search for entire objects on the page because it’s too much? --- What I am particularly trying to achieve is another step towards design-code parity. In code, we use properties. If these properties are empty, then nothing happens and the property itself does not materialize itself in the UI and occupy space. In Figma you can do something similar by setting either the width or the height of a slot to zero. But then, it’s not possible to use the plus icon button or to drag-and-drop objects into slots. Thus, you have to use the “Add instances” functionality. But there, y

设置好的交互点击没反应，他并不会变成对应状态 

I really need help figuring out how to turn on AI in my Figma account!I’m a paid full-seat user, and the account owner (my boss) has enabled AI. I do have access to Figma Make and can even edit image with prompt inside my design files, but I still don’t see the Figma AI icon.I’ve also submitted a ticket to customer support, but no luck so far. Please help 🙏Thank you!

Hi everyone,I recently designed a compliance reporting dashboard concept aimed at helping security, risk, and compliance teams manage reporting workflows more efficiently.The design focuses on presenting complex compliance data in a clear and actionable format. Key areas explored include:• Compliance status tracking across multiple frameworks• Risk and issue monitoring dashboards• Executive-level reporting views• Audit readiness and remediation tracking• Clean data visualization and navigationMy goal was to balance information density with usability, ensuring that users can quickly identify important insights without feeling overwhelmed.I would appreciate feedback on:Information architecture Dashboard layout Data visualization choices User experience and navigation Accessibility and readability Areas that could be improvedThanks for taking a look. I'm interested in hearing how other designers would approach similar compliance and reporting challenges.

#1966963 관련한 문의 빠른시일내 확인하고 환불처리 부탁드립니다.피그마는 연간 구독 해제하고 월간구독 할 예정입니다.우선 결제된 연간 구독비 환불 처리 바랍니다.

Hello,I am writing regarding the subscription and seat charges for my Personal Team, which is currently subscribed to the Pro plan.During the process of changing seat types, I changed my seat in the following order:Collab → Pro → DevHowever, each change appears to have created an additional seat instead of replacing the previous one. As a result, although I am currently using only one Dev seat, it appears that I may be charged for all three seat types:Collab seat Pro seat Dev seatMy intention was only to use a single Dev seat, and I do not need the Collab or Pro seats.Team/Organization Name: Personal TeamAccount Role: I am the owner and administrator of this account.In addition, I have submitted several inquiries through Figma Learn and the support channels regarding this issue. However, it seems that my requests may have been closed or marked as resolved before the situation was fully reviewed.This has been quite frustrating because the billing issue remains unresolved, and I am conce

My story is similar to many others’ stories here on the Figma Forum. I shared links from my personal account with 1 other person.  That other person was added as a professional seat on my account for $20 dollars without my consent and without even informing me of the additional charges. I also added 2,500 AI credits last month for my personal account as I ran out of AI credits, but I found out that the charge was not a 1 time charge but a recurring monthly charge. I did not consent to this recurring monthly AI credit charge and was not informed of this additional charge. Not only did I get an additional AI credit charge, but the extra seat (which I did not consent to) was also given an additional AI credit charge (which I did not consent to).I only want 1 professional seat for myself with no recurring AI charges going forward.  The total charge should be $20 a month for this 1 seat. My bill last week was for $172.90 for 2 seats and 2 2,500 AI credit charges.  I would like a 1 time refu

Hi,I don’t know if I’m the only one with this problem. I have the slot. I configure it, etc. everything awesome.I take the instance, try to use it.Add an instance of the component that I had selected as the preferred one.Now, it breaks my Fill for width and height for the component and the component doesn’t fill the slot area!Now, I know it has to be changed to fill but weren’t slots supposed to be automatic? So that whatever is put there, it behaves like it should?WTF?Another BROKEN FEATURE… OMFG.