Get Solutions

I have used Figma to website many times before and now I am receive an error message that says “website sent an invalid response”. Does anyone know how to fix this error message?  

The instructions to change the owner of a team do not match the interface that I see: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-teamThe instructions refer to a dropdown for team assignment, but there is no dropdown to assign team-level permissions. I have already contacted customer service twice.How do I switch ownership to another member?

Hello, I have been trying to make this feature work with my custom template, but it seems that no matter what I do and what changes I make to the template, it still comes out wrong. Here are the main issues: every result is different, even when using same materials (texts) and template AI converts random slides to dark mode where it is not supposed to be in dark mode AI uses the Agenda slide as a section header or presentation cover Section header slides are inconsistent, always different AI makes its text + image slide on its own (not from template) AI resizes font sizes of slides it does use from template I tried:Renaming layers, auto layouts, frames, etc. to their intended purposes Detaching instances from main components (from a different file) Putting all content of a slide into a (renamed) frame to show its purpose Organizing slides based on intention (cov

After I click “Unsubscribe” it only opens the design file in Dev mode and I find nowhere to unsubscribe (or at least not clear enough to finish this task), which is pretty frustrating.

I recently switched from my Windows computer to a MacBook M4 Air with 16GB of RAM, but why is it lagging so much? I hope there's a solution.

Hi everyone,I’ve been noticing something weird with my site lately and can’t really figure out what’s causing it. Sometimes it loads fine, but other times it’s either really slow or just doesn’t open on the first try. After refreshing, it usually works, but it’s inconsistent.This is the site:https://thetallycounter.com/I’m not sure if it’s related to hosting, browser caching, or something in my code. I didn’t change much recently, so it’s a bit confusing. Has anyone experienced this kind of issue before? What would you usually check first in this situation?Thanks in advance 🙏

Backstory: I’m trying to create a website. I tell what i want and it makes it, no problem. Problem arises when it doesnt display the visual as i told him to do, in this case, stacked bar graphs. went over 3 versions as it says on the figma make editor and when i see older versions (ver 5 and ver 6), they display the visual exactly how i want it, but it did not display the same when figma make showed me the output. In this instance you can see in the images that i’m going to attach here.this image 1 is the output(ver 7) from figma make (this is app SS but over website was the same) and it doesnt display the stacked bar graphs like i want.image 1 this is image 2 and is the output (ver 5 / ver 6) after i go back to preview a former version. Figma make didnt show me the stacked graphs when it was a fresh out

Hi, I’m new to Figma and I’m trying to bring an existing Angular project into Figma for design and editing purposes.My project is already implemented in Angular (HTML, CSS/SCSS, components), and I’d like to know: Is there a way to import an existing Angular project (UI + styles) into Figma? Can Figma automatically convert HTML/CSS into editable frames/components? Are there any recommended tools or plugins to achieve this (e.g., HTML → Figma)? What is the best workflow to sync or recreate an existing frontend project inside Figma? My goal is to: Reuse the current UI design Edit it visually in Figma Potentially iterate and export back to development Any guidance or recommended workflow would be appreciated. Thanks!

During March 2026, I used Figma Make with 1 Full seat purchased in February. At some point my credit balance reached zero, but Figma Make continued to function without any interruption, warning, or usage cap. No error messages were shown. The only information I found about this behavior was in community discussions suggesting that credit limits were "not enforced yet" during early access.After my subscription renewed (after March 18), my admin checked the billing dashboard and found usage immediately displayed as 6,266 / 3,000 — more than 2x the monthly limit. The admin console tooltip explicitly states: *"Full seat limits weren't enforced yet."*I had no way to monitor or control credit consumption once the balance hit zero, as the product gave no indication that usage was still being tracked.**Reproducible pattern:** The issue appears to be systemic — credit limits were not enforced during the early access period, but usage was tracked retroactively and surface

High Priority / Critical Issue I opened a support ticket 24 hours ago (Ticket #1808627) but have not received a response yet. Our agency is currently blocked from working on multiple active client projects because the files have completely vanished.Account Details: Main Account: [redacted by forum moderator to remove PII] Workspace Name: Impression Support Ticket ID: 1808627 List of Missing Project URLs:[redacted by forum moderator to remove PII] Symptoms: These files were not deleted by any team members, but they are returning 404 "File Not Found" errors. They are not in the Trash/Del

Hi everyone,I’m reaching out to those of you who regularly work with Figma mockups and then transfer them directly into code.I’m particularly interested in:Which tools or plugins you use for the automated transition from design to code Your experiences with design‑to‑code solutions such as Figma Dev Mode, Anima, Locofy, Bravo Studio, or others What works well — and where these tools reach their limits in practice (code quality, responsiveness, framework support, handovers, etc.) In which situations these tools are truly useful, and when manual development is still more efficientI’d really appreciate hearing about your experiences, tips, or best practices from real projects!Thanks in advance 🙌

No image loaded when publishing 

Hello Figma Community and Support Team,I am reaching out here as a last resort. I have submitted the contact form multiple times over the past [Time Period, e.g., two weeks] regarding a persistent issue, but I have yet to receive a resolution or a definitive follow-up. I understand the team is busy, but this is currently blocking my workflow/business procurement. If a community manager or support representative could please look into this or escalate my previous tickets, I would greatly appreciate it.Thank you for your time and help.

I uploaded a screenshot of my receipt/payment that included my name, my school’s name, the date, and the enrollment quarter, but it was denied. I did cover certain areas containing personal information, but all of the requested and relevant information is still visible. Is there any way to request a person look at it? Excited to get more experience with Figma!

  I'm using Figma's Simple Design System (SDS). I added a new Mode to the Typography Primitives collection so I can switch to a different font.When I tested it directly in the SDS project file itself, I can easily select the mode and change to a different font without any issues.However, after I publish the SDS library and add it to another project file to use, I can no longer select or switch the mode to change the font.Does anyone know why this is happening? Please help me out. Thank you! 

Hi, I want to ask, I wonder if we can remove the color from On This Page section? Or I need to make specific library color for each project? 

Hello! I am out of credits in Figma Pro and now I cannot move the work AI and I have done to an editable version. How do I do that? Thanks!! 

Hi,Despite having paid plan and full seat, when creating a new Figma Make file i simply don’t see this “Create kit” feature.Also can’t make Figma see my libraries.Did anybody have similar problem?

The name on my invoice is incorrect. I have already updated it in the system. Could you please help me update it on the invoice as well?

Alpha information from layer, invertedExportFrame colors Png exports have weird dithered gradients and no option to export in 10 bit. I have to resort to exporting pdfs, because exporting smoothed corners as an svg deletes smoothing.

I have a Full Seat. My Admin purchased extra AI credits for the month. When I send a file to Figma Make, I get the message “Your Full seat in xxxx’s team is out of AI credits until they reset on Apr x.” When I check the AI Balance it shows 5.4k credits left out of 7.5k for the month. 

A few months ago, I setup a figma account for uni-related work using Google SSO with a temporary google account (format: ...@gtempaccount.com). Recently Google had upgraded it to a full google account, which involves a change in the gmail address (format: ...@gmail.com).When I tried to sign in to the figma account using the google account as per usual, it created a new figma account instead of signing me back into the original one. I tried to recover access by using the old temporary google account address, but that didn’t work because it was retired in the upgrade process.I have important files there that I need to access urgently, and I see no other possible way to access that original figma account. I tried all other available sign-in methods and none lead me back to that figma account.I have valid proof of the email upgradation, as well as viewer-only access to a figma file owned by that original figma account. I’m happy to provide them as well as extra proo

it took me like 15min to open a file, and the fonts loading even slower。 Every morning I will spend like 30min to waiting for all the resource to load. It remind me the experience of using Sketch. 😅

I'm facing an issue when trying to publish my plugin to the Figma Community. After filling in all required fields and clicking 'Publish', I keep getting the error: "Please fill out required fields and correct any errors." I have checked the fields multiple times, but the error persists.Here is a screenshot of the error I am encountering:Can anyone help me figure out what's causing this issue or suggest a solution? It would be great if there’s a known fix or a workaround to proceed with publishing the plugin.