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Hi Figma Community Support,I submitted support ticket #2137650 regarding the Figma Agent beta monthly usage limit on my Professional plan. The Agent is currently blocked in the middle of an active professional UI/UX project.I haven’t received any email or update yet. I understand the Support team may be experiencing higher-than-usual volume, but this is currently blocking an important production workflow.Could someone please confirm that the ticket is correctly assigned and, if possible, add an internal follow-up note so the Support team can review it?Thank you.

Olá,Gostaria de solicitar o reembolso integral do valor cobrado pela assinatura do Figma, que foi realizada acidentalmente.Assim que identifiquei a contratação, realizei o cancelamento diretamente pela plataforma, em menos de 48 horas após a aquisição. Atualmente, ao acessar minha conta, ela já consta novamente no plano gratuito, e não tenho intenção de utilizar os recursos do plano pago.Considerando que o cancelamento foi realizado dentro de 48 horas da contratação e dentro do prazo legal de 7 dias para arrependimento previsto para compras realizadas fora do estabelecimento comercial, solicito o estorno integral do valor pago.Peço, por gentileza, que confirmem o processamento do reembolso e, se necessário, informem qualquer procedimento adicional para sua conclusão.Agradeço desde já pela atenção e aguardo a confirmação do estorno.

Every time I tell the AI to change something in my app, the page refreshes without completing the changes. My credits get taken but nothing changes in my app. I have tried doing all the steps in the support forum but it still does the same issue.How do I fix this?

승인이 한참 안나고 있어요 빨리 처리도 가능할까요?

I am not interested in exploring Ai Agents within my classroom. How can I disable these AI tools? I see no method to do so within my Admin Settings

I have accidently verified my professional account with the education plan instead of verifying my education email account. How can I fix this?

Some months ago I reached out to figma support , they said I have to verify with sheer id to avail my student benefits , I did  , i reached out to SheerID for manual verification of mine , as my school doesnot issue any .Edu email to any of students (this is the problem to many  Indian students) , so to get of this I send my documents to SheerID so they could verify my status , but its been a month I have not received any response from them via email...so basically after reaching out twice , they are not taking actions means they are absolutely ignoring me..Now I raise an questions , is this the right thing ? At a glance FIGMA says they give figma pro to students for absolutely free , so why its restricted to only students with education email , as Indian schools doesnot provide any student email ! , why legitimate students without email are not able to avail this offer , if figma doesnot want to give free educational access , why they are Clickbaiting , they can deny politely that the

Me suscribi a Figma por 5$ dolares americanos. LE DOY DE BAJA A MI SUSCRIPCION Y NO SOLO ME COBRAN LA SUSCRIPCION IGUAL, SI NO QUE TAMBIEN ME COBRARON CASI 55 DOLARES. EXIGO UN REEMBOLSO. YA HABLE CON MI BANCO Y ME REFIERE A USTEDES. NO PUEDEN ESTAFAR A LA GENTE ASI. SOY DE LATINOAMERICA. ESO ES CASI TODO MI DINERO. 

Problem:I’ve lost access to the email address that was used to create and log in to my Figma account, and I’m hoping to recover my account or the content associated with it.Account info:I’ve changed my phone number, so I can’t log in to my previous account anymoreI can provide alternative proof of ownership and identity, including: A detailed description of the projects and their contents Context on how and when the projects were created External links and associated files (like pictures) showing my authorship Any other form of proof you consider acceptable I’m very willing to cooperate fully and follow whatever verification process you recommend.What I need help with:If possible, I would be very grateful for help with: Recovering the account, or Transferring the account/content to a new personal email  

Figma Dev Mode — Right Panel SettingsThe option to enable MCP can’t be seen in the above image. I have already checked for updates and restarted Figma. Also restarted my Mac.

Figma Desktop App Crashes Immediately on Launch (Windows 11, RTX 3050 4GB)The Figma desktop app crashes immediately on launch — the Figma logo appears briefly, then the app closes with no error message. Figma works perfectly in the browser, so the issue is isolated to the desktop app.System specs:Windows 11 (fully updated) Nvidia RTX 3050 4GBSteps already tried (none resolved the issue):Restarting PC Ending Figma processes via Task Manager Running Figma as administrator Clearing/renaming Figma AppData folders (%APPDATA%\Figma and %LOCALAPPDATA%\Figma) Full reinstall with fresh installer Disabling dedicated GPU and launching with integrated graphics Creating a new Windows user account and installing Figma there Running installer in Windows 10 compatibility mode Checking Windows Event Viewer — no Figma-related logs found Updating Windows and Nvidia driversAny help identifying the cause would be appreciated.You can copy and paste this directly into a new post on the forum. A Figma Communi

i am trying to move my project to my website and need it to still function properly but the file says view only 

I have a local variable collection called "Shared Copy" with a single "Default" mode and around 1050+ STRING variables. Some variables in this collection are correctly present in the file's data model and correctly bound to text layers, but they don't appear in the Variables panel UI — even after fully closing and reopening the file.Example: the variable copy/dashboard/upcoming_actions_banner/text (ID VariableID:32790:506500) is confirmed present via GET /v1/files/{file_key}/variables/local, which returns a valid entry with that ID and a non-empty string value. It's also resolvable via the Plugin API — a plugin using figma.variables.getLocalVariableCollectionsAsync() + getVariableByIdAsync() successfully finds and reads it, and confirms a text layer's boundVariables.characters.id correctly points to it. Despite this, the variable doesn't show up when searching for its exact name in the Variables panel, and isn't visible when browsing the relevant group in the panel tree.I've already tr

Hi, I'm having trouble downloading a local copy of my Figma Make file called "Build Portfolio."The problem:When I go to File → Save local copy, it just shows "Downloading contents..." and never finishes. The only options I get are "Cancel" or "Save partial file."What I've already tried:Tried downloading again several times on a stable internet connection Waited over 10 minutes without touching anything Made a copy of the file first, then tried downloading that copy — same problem Tried "Save partial file" — it opened in Figma Make, but the preview was blank and the code tab was empty, so it didn't actually save my work Checked if I could restore just one version instead of the whole history — but "Restore" just adds it back into the same file, it doesn't create a smaller separate copyWhy I think it's related to file size:I have another Figma Make file with only 47 versions, and that one downloads perfectly within seconds. My "Build Portfolio" file has 91 versions, and that's the one th

Hey guys, lately I have been facing a performance issue with the figma preview funcionality. I work with web design and once I have my design finished I usually visualize the result with the Preview feature. But right now it seems that my CPU and laptop fans go crazy.If I open the preview mode into another dedicated tab to have it fullscreen its even worse and my CPU literally stays in the 95% to 100% range. To make it worst, once I kill the preview tab to stop overloading my CPU, it still remains at 95% to 100% with the fans going crazy, so I need to kill Figma in Task manager and reopen it.The simple solution for now is to not use the preview/presentation functionality, but I would like to see if someone else is suffering from the problem and insights on what can be done. 

Changing dimensions on an object can sometimes be weird.In this example, I have a simple square 32x32, and if i’m trying to use math to change the size, it calculates wrong. Happens on multiplication and division as well. I don’t know how else I can explain it, watch the gif please. https://imgur.com/a/JAnbMnr

I’m curious how other designers handle organization in larger Figma projects.As files grow, it can become harder to keep pages, components, styles, and versions easy to navigate. I’d love to hear what workflows or conventions have worked well for you.For example: How do you structure pages within a file? How do you organize components and variants? Do you use any naming conventions? What do you do when a project becomes difficult to maintain? I’m mainly looking for practical approaches from people who use Figma regularly. Thanks!

Figma preview links, as of 9/17, no longer work for me on Firefox. In fact, I can’t even get to the brand’s figma.com website on Firefox. It is this way on both my work and personal computer. It also isn’t working for my coworker. Are others having this issue?

When I select the frame and if i either preview or present it figma freezes and I have to close and open the figma again. Sometimes it will unfreeze but still I can't see the preview.

Minha conta deveria ser conta de estudante, pois estou em uma instituição de ensino que criou essa conta para mim, assim como para outros estudantes. Por algum motivo, minha conta está agindo como uma conta normal, sem os benefícios, mesmo sendo uma conta de estudante. Gostaria de corrigir isso o quanto antes para continuar as atividades da faculdade.Segue a tela para mostrar que o plano não é o de estudante. 

Hi Figma ,I am a student at NIFT Jodhpur on the Figma for Higher Education plan. I have been trying to access the Figma AI Agent in my design files but I am unable to see the "Agents" option in the left sidebar or the on-canvas prompt.Here are the details of my situation:• Plan: Figma for Higher Education• Seat type: Full seat• Access: Edit access on my design files• AI Credits: 3,000 credits visible in my account• Issue: No "Agents" option visible in the left navigation bar or on canvasMy questions:1. Is the Figma Agent currently available for Higher Education plan users, or is it restricted to Professional, Organization, and Enterprise plans only?2. If it is not currently available for Education plans, is there a timeline for when it will be rolled out?3. Regarding AI credit limits during beta — the current documentation states that the Agent is free during beta and does not consume AI credits. Does this mean usage is unlimited during the beta period, or are there still restrictions

 My Google account associated with my PAID PRO Figma account was disabled, so I’m currently unable to access my Figma account through Google SSO.I’ve already opened case #2139382 with Product Support and am awaiting assistance. I have an active project deadline and need access to the files urgently.Could someone please help me with the account recovery/access issue or direct me to the appropriate team?

Could some one tell me,  if I deleted my account could I get my data back.

This happened just now. When I editing my file, a lots of pics and multiple background colours of the files are all disappeared. They could be choosed and clicked, shown with blue line surrounded, but they just couldn’t be shown and neither could be exported. I’m freakin out right now😭 

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. Notes: Issue appears intermittently. Seems to cache or persist incorrect starting points until the file is reopened.