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Hello Figma Support Team,I am writing to request a refund for an unauthorized charge.I successfully cancelled my Figma subscription before the renewal date, but I was still charged on July 24, 2026, at 02:24 AM.Here are my account details:Figma Account Email: [ email redacted by forum moderator to remove PII]Transaction Date: July 24, 2026 (02:24)Amount Charged: $16.50Since I had already cancelled the plan, this payment was made in error. Please review my account history, cancel this transaction, and issue a full refund to my original payment method. 

Hello Figma Support Team,My Figma account registered with [redacted by forum moderator to remove PII] has been suspended unexpectedly.I had not logged into this account for some time, and I am not aware of any activity that violated Figma’s policies. I believe the suspension may have been triggered in error.This account is extremely important to me because it contains a large number of figures, diagrams, and design files for my academic research papers. Some of these materials are directly related to ongoing paper submissions and would be very difficult and time-consuming to recreate. Losing access to them could seriously affect my research progress and publication work.I sincerely hope your team can review this case and help restore my account as soon as possible. I would greatly appreciate an expedited review, as I urgently need access to these files for my current research and paper preparation.I am willing to provide any necessary information to verify my identity and account owner

When trying to share my project or files, I get the message that sharing is restricted and I should message a specific email. I did that and the email told me to post it here, so that's my issue. How can I share?

안녕하세요, 현재 pro plan pull 시트로 사용중인데, 다음달부터는 사용이 안되도록 구독취소한 상태입니다.시트를 변경하는 과정 중 Dev 시트를 클릭했는데 다음 달 인보이스에 청구되어있습니다.이미 풀 시트로 되어있는 상태인데… 요금제 구조에 대해 이해를 못해서 잘못 클릭하였습니다.확인 후 조치해주시면 감사하겠습니다.

I'm currently unable to access our Figma files because it's prompting me to pay the outstanding bill. However, I'm unable to complete the payment.When I check the billing page, it shows "Payment processing", . Because of this, I also don't have access to the files.Could someone please help me understand what's causing this issue and advise on how we can proceed with the payment or resolve the billing status?Thanks in advance! 

I sometimes experience issues where components don't update.And there isn't any visible update possible anymore, not in the assets or directly through the icon on the component.The only solution that works is using "reset to default," but this is frustrating since I've already set properties and other configurations. Is there a reason for this, or is there another way to trigger the update?Thanks!

I am trying to share a link to a Figma Make prototype with colleagues for the purpose of usability testing. Every single person has not been able to open the link in either the Figma desktop app or in Chrome or Safari - the error they keep getting is:"Couldn't load Make. Try checking your network connection or refreshing the page."We’ve tried turning off VPN, using incognito mode, and using personal hotspot. I’ve also tried checking Figma network settings and those have been fine. Can you please advise? It is very important that we are able to share prototypes with other designers within our Figma team and also those who do not have Figma accounts.   

does the limit of the timeline in motion only stops at 2000ms? if so then what’s the point of having an ability to zoom out all the way above 20000ms?(edit) nevermind, apparently there’s a form right beside the current timeline position to choose the max duration for it, it's just for some reason written in grey, i thought it’s unclickable

Hello,Last month, I subscribed to the $5 plan. I did not choose the $20 Collaborative plan, but my subscription was changed to it automatically.I tried to cancel my subscription, but I couldn't because it says that members of a billed team cannot cancel their own plan.I never intended to join a billed team, and I would like to switch back to the $5 plan. If I was charged $20 by mistake, I would also appreciate a refund.Could you please help me resolve this issue?Thank you.

I finished 3 duplicate prototypes last week - when returned to them now they all have an error that can’’t be fixed. TypeError: Failed to fetch dynamically imported module: https://app-kk2ido7szj2rn7uwtfzqdr6rlcmslo67b347douh354wkhzgy52v.makeproxy-c.figma.site/src/app/App.tsx?t=1784624535068 I’ve tried restarting, using the “Fix for me” button and reverting to an earlier working version - this just seems to merge the old working version with the new error and I can’t get past it at all.Please can you help?  

Randomly, and without any sense or oder, I will have my objects in my Figma Slides just completely bug out and push to the edge of the screen. Here is an example - originally I had everything with a 48px border around the edge of the screen. I have no idea what I did - I just went into my file and scrolled through the slides, and when I came back to this slide, nearly everything had shifted. Before, this looks fine. This has a 48px gap between content and edge. After, without warning, random elements are shoved to the edge of the screen. It seems with or without auto-layout, the components just move by themselves It seems with or without a layout guide, the components will just move by themselves It happens to random slides, without reason. It can be a slide I was just looking at, or a slide I was not looking at for a while - it just happens.  It’s causing me to do a lot of extra work to reclean the slides back to how they were.  Then I have to triple check the slides to ensure it look

Hello,My student verification has already been approved by SheerID, but Figma still shows "Verification Limit Exceeded" and my Education Plan has not been activated.Could you please confirm my verification status and let me know if anything else is required? If my verification is complete, please advise Figma or let me know the next steps.Thank you.

The ‘Go to main component’ link is missing when I right click on components instances in the lefthand menu.I’m getting a smaller list of options, see attached image.I’ve restarted my machine twice, and I’m an Enterprise admin so I have access to the design system file.Can someone help with a fix, please?  

FigJamの背景色を変更する事は可能ですか。

Having spent 4 weeks developing a website. I asked Figma to improve SEO etc. The coding Figma wrote was incorrect and disrupted the whole website. I was asked to restore an earlier version, which I did from just before the SEO coding, and this deleted the whole conversation and the file. I have raised a ticket and granted Figma access but I am still awaiting a response. I am hoping that Figma has retained a copy of the file somewhere. In the meantime all Figma wants me to do is start again. I’ve used around 15000 - 20000 credits to get this far and it is all gone!

I am having difficulty using Figma due to a few usability issues.First, hiding the layer panel should only hide the layers themselves, not the entire left navigation bar. That way, I can still access features like variables and agents without expanding the layers panel. The 'Minimize UI' button could also be placed on the left navigation bar. Alternatively, the navigation bar buttons could act as toggles to show or hide their respective panels—for example, clicking the 'Files' button would show or hide the layers panel. This feels much more intuitive. Additionally, switching from a fixed component view to a floating component view feels quite jarring.Second, when the layers panel is minimized, zooming in on a selected object doesn't bring its full dimensions into view because parts of it get obscured by the properties panel. I'm not sure if this is a bug, a limitation of 13-inch displays, or just standard behavior, but it's an unexpected and incredibly frustrating experience that I'm s

En aula trabajamos con Figma, pero hay algunos alumnos que han sido rebotados y no les permite verificar su estado de estudiante. 

I have a slot property called “vertical items” that is used in one variant in a component set and has autolayout applied to it. However there’s a couple problems:When the component set is selected, the right sidebar shows that the “vertical items” slot is not used within the component (despite the fact that it is) Within that slot’s settings, I cannot check the box to fill items by default. The UI shows a tooltip saying autolayout must be enabled on the slot, but it already is.ScreenshotsThe slot “vertical items” is selected in the layers panel and clearly used within the component set  The “vertical items” slot settings panel is open and you can see that the tooltip claims there’s no autolayout applied to the slot despite also showing that there is.The slot “vertical items” is selected in the layers panel and clearly used within the component setThe component set is selected and the right sidebar shows that the “vertical items” slot is not used in the component 

Hi Figma Support Team, I’m experiencing an issue with publishing my plugin, Inspo. I submitted Inspo for review over a week ago, but it remained stuck in the publishing/review process with no updates. I even deleted that version completely and submitted it again from scratch, but the exact same issue happened again. Could you please look into this issue? I’d really appreciate your help in resolving it, as I’m currently unable to publish Inspo. Thank you in advance!

We're reaching out regarding our Figma Organization subscription. We initially purchased 5 Organization seats for an annual subscription and paid approximately USD 3,300.Since then, our team size has changed, and we've reduced our subscription from 5 seats to 3 seats. As the three additional seats are no longer required, we'd like to request your assistance in reviewing whether a refund or credit can be provided for the unused seats.At the same time, we currently have an outstanding Figma AI invoice of USD 2,993.we'd greatly appreciate it if the refund or credit for the three unused Organization seats could be applied toward this outstanding AI invoice instead of being processed separately.We understand that annual subscriptions may have specific billing policies, but we'd be grateful if you could review our account and let us know whether an exception or billing adjustment is possible.Please let us know if you require any additional information from our side to process this request. 

I just got the annual plan today with a team member of mine, I was automatically assigned with a full seat, and a team member of mine joined in and was also assigned as a full seat. My intentions were to make it so that both of us are collab seat members in the plan. Our seats are monthly plan. After adjusting I demoted my team member into a viewer, I saw the invoice with it being listed as $191 instead of $5. May I have a some clarification on this?

Since 2/3 days ago, the figma links i  use on jira tickets wont open the desktop app anymore and will open the web app without asking me if i want to open the link on the app. I tried clearing the cache but it didnt change anything.I’m using firefox on windows

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Hello, I need help with an unresolved billing issue on D's Starter team.I received a payment confirmation for invoice “hidden” for a recurring Professional subscription, but my team appears as Starter in Figma and I do not have any Cancel plan option.I opened ticket #2011279 3 days ago and it is still Open with no staff reply, and I opened ticket #2017458 yesterday but it was marked Resolved without any email, comment, or resolution.Both tickets are visible on my requests page, but neither gives me a way to move this forward.Please review the unexpected charge and explain how this subscription can exist on a Starter team.

Why do I need to hire four senior consultants from McKinsey to figure out basic things about access, account permissions and seat permissions?And even then, this focus group of top-of-the-class consultants has only a 13% success rate??Do you know how much I pay for the McKinsey guys?? $2400/hour!! They have been at it for months and have made zero progress.Please Make Access Model Great Again! Not that I can remember a time where it was great, but every movement needs a good catch phrase. Join the MAMGA movement now!!